BetterRoaming DOES not work with Apple watches for children in the UK as they claim it does and the cancellation form is deliberitly difficult - way harder than the sign up process. Asking which prod... もっと見る
企業が回答しました
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I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... もっと見る
I was so impressed that I was contacted after having issues setting up the plan on my son’s watch. Amazing service and so helpful.
I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... もっと見る
企業が回答しました
連絡先
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, オランダ
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3.9
ほぼ満足
272件のレビュー
ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Astral was excellent with customer…
Astral was excellent with customer service and was able to help resolve my issue.
We are very happy with our service and have actually added a second watch. Thank you!
2025年12月26日
自発的なレビュー
BetterRoaming からの回答
Dear Kim,
Thank you for your review.
We’re delighted to hear that Astral was able to resolve your issue and that you’re happy with the service. It’s great to know you’ve even added a second Apple Watch!
Thank you for your continued trust and support.
Kindest regards,
BetterRoaming Support Team
Worst mobile provider in Australia
Worst mobile provider in Australia.
This is the only untethered option using Apple’s family plan option for managing a child’s Apple Watch via a parent’s iPhone. Apple should be ashamed of their partnership with BetterRoaming. Phone calls simply don’t work, instead going g to voicemail. And texts are always delayed, sometimes by hours. It’s simply the worst.
2025年12月26日
自発的なレビュー
BetterRoaming からの回答
Dear Cliff,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We aim to provide a good and reliable service for Apple Watches, and it’s disappointing to hear that your calls and messages haven’t worked as expected.
To help us investigate the issue you are experiencing, please submit a support request through our Help Center: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to support you and remain committed to improving your experience.
Kind regards,
The BetterRoaming Support Team
BetterRoaming からの回答
Dear Megan,
Thank you so much for your feedback!
We really appreciate your kind words and are glad you had a great experience with our service.
Kindest regards,
BetterRoaming Support Team
Great service and very helpful when I…
Great service and very helpful when I had trouble starting up
2025年12月25日
自発的なレビュー
BetterRoaming からの回答
Dear Glen,
Thank you so much for your kind feedback! We’re really glad to hear you had a great experience and that our team was able to help you get started.
If you ever need any further assistance, we’re always here to help.
Kindest regards,
BetterRoaming Support Team
Great service and solving the issues
2025年12月23日
自発的なレビュー
BetterRoaming からの回答
Dear Robert,
Thank you for the great review! We’re delighted to hear that you’re satisfied with the service and that any issues were resolved.
Your feedback means a lot to us!
Kindest regards,
BetterRoaming Support Team
Ca ne fonctionne pas parfaitement
Ca ne fonctionne pas parfaitement. La montre de ma fille est souvent hors ligne alors qu'elle setrouve dans une zone de couverture habituelle. A la maison, parfois ça fonctionne et parfois non. Il est rare de compter dessus à 100 % pour pouvoir la joindre lorsqu'elle sort de l'école. Dommage, nous avions acheté sa montre pour ça. Assez déçu.
2025年12月23日
自発的なレビュー
BetterRoaming からの回答
Dear François,
Thank you for taking the time to share your experience.
We’re sorry to hear about the reliability issues you’ve been facing. We understand how frustrating this can be, especially when the primary goal is staying reliably connected with your daughter.
Apple Watch connectivity can occasionally be affected by factors such as local coverage, signal handover, or device settings. That said, this is certainly not the experience we want you to have.
Our support team would welcome the opportunity to look into this with you and see what we can do to improve the service.
To help us investigate, please submit a support request through our Help Center:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to support you and remain committed to improving your experience.
Kind regards,
The BetterRoaming Support Team
Apple watch for Kids
If you're setting an Apple watch up for the kids, that don't have an iPhone, then this service is priceless. Fantastic value, easy enough to set up and the kids have unlimited text and talk.
2025年12月23日
自発的なレビュー
BetterRoaming からの回答
Dear Wayne,
Thank you so much for the great review!
We’re really glad to see that our service has been such a good fit for your kids’ Apple Watches. It’s wonderful to know you’re finding it great value and that the setup was easy.
Thanks again for your support!
Kindest regards,
BetterRoaming Support Team
Customer Service…
He communicated when learned I am still not connected before I contacted them and followed up regularly where he can help to support. Which is beyond expectation.
2025年12月18日
自発的なレビュー
BetterRoaming からの回答
Dear Mohammed,
Thank you for taking the time to share your experience. We’re delighted to hear that our team proactively reached out to you regarding a potential connection issue and provided the support you needed.
Your feedback truly means a lot to us and motivates us to continue delivering the high level of service we strive to provide to all our customers.
Kind regards,
BetterRoaming Support Team
Unreliable service defeats the purpose of a safety device
I subscribed to Better Roaming for my teenager’s Apple Watch specifically for safety and emergency contact. Unfortunately, the network reception is appalling. Despite living in a major metro area, the watch fails to make or receive calls and texts roughly 40–50% of the time. For a service intended to provide peace of mind, this level of unreliability is unacceptable. An unreliable network is just as bad as having no contact at all.
2025年12月22日
自発的なレビュー
BetterRoaming からの回答
Dear Jade,
Thank you for your feedback.
We’re sorry to hear about the issues with your teenager’s Apple Watch service. We understand how important reliable connectivity is for staying in touch with your loved ones, and we’d like to help troubleshoot this issue with you.
To help us investigate, please submit a support request through our Help Center: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent with your ticket’s case number and the email address used to create it.
We’re here to support you and remain committed to improving your experience.
Kind regards,
The BetterRoaming Support Team
Apple Watch family configuration setup
I was contacted by better roaming via email, as they found out that my configuration does not work.
After a phone call later everything is working again. Thank you for helping me.
2025年12月20日
自発的なレビュー
BetterRoaming からの回答
Dear Eva,
Thank you for your feedback! We’re so glad we could help troubleshoot your configuration and get everything working again.
We always aim to provide quick and helpful support, so don’t hesitate to reach out if you ever need assistance in the future.
Best regards,
The BetterRoaming Team
BetterRoaming for kids Apple Watch
I used BetterRoaming to setup an eSIM for my son's Apple Watch. He won't have a phone and as he's a child he's part of the family sharing setup through Apple. There was no high street mobile company (Vodafone, EE, etc) that could help with this. I'm not exagerating when I say that I spent more than 24 hours over 2 weeks trying to figure out how this could be setup with one of these providers and they had no clue. I then went on the Better Roaming as my last-ditch effort to make this work for my son for Christmas. The setup with Better Roaming took no more than 10 minutes and is the cheapest plan I've seen across all companies. They've found a gap in the marketplace here and I'm so pleased they are servicing it!
2025年12月20日
自発的なレビュー
BetterRoaming からの回答
Dear Sarah,
Thank you so much for sharing your experience!
We’re delighted to hear that, after the challenges you faced, you were able to set up your son’s Apple Watch with BetterRoaming in time for Christmas. It’s wonderful to know that the setup was quick and straightforward, and that our affordable pricing met your needs.
We truly appreciate your kind words and are very happy to know that our service has helped you and your son stay connected.
Kind regards,
The BetterRoaming Team
BetterRoaming からの回答
Dear David,
Thank you for your feedback! We’re happy to hear that your Apple Watch plan is working well and helping you stay connected.
We truly appreciate you choosing BetterRoaming and are always here to support you whenever you need us.
Best regards,
The BetterRoaming Team
Value and coverage very good.
Value and coverage very good.
Great for kids watches to keep in contact and location.
Using for a couple of years now at least.
2025年12月20日
自発的なレビュー
BetterRoaming からの回答
Dear Steve,
Thank you for sharing your experience!
We’re delighted to hear that our budget-friendly Apple Watch plan has provided reliable service over the years and helps you stay connected with your children, giving you peace of mind about their location.
We truly appreciate you choosing BetterRoaming and are always here to support you whenever you need us.
Best regards,
The BetterRoaming Team
Never had an issue with connectivity…
Never had an issue with connectivity except when plan is up for renewal and not knowing exactly when it’s due and how to do it!
2025年12月20日
自発的なレビュー
BetterRoaming からの回答
Dear Tessa,
Thank you for your feedback!
We’re glad to hear that your connectivity has been reliable. We understand that plan renewals can sometimes be confusing, and we’re here to make the process as easy as possible.
You can log in to your online account at betterroaming.com
to view your account and subscription details, book new plans for additional Apple Watches or even update your payment method.
If you need guidance on when your plan is due or how to renew it, please don’t hesitate to reach out to our support team by submitting a request through our Help Center:
https://support.jira.1global.com/helpcenter/BetterRoaming/
We’ll be happy to assist!
Kind regards,
The BetterRoaming Team
Good connection and good budget network…
Good connection and good budget network for my Apple Watch.
2025年12月20日
自発的なレビュー
BetterRoaming からの回答
Dear Customer,
Thank you for your feedback. We’re delighted to know that you’re enjoying a reliable connection and see our Apple Watch plans as a cost-effective way to stay connected. It’s great to know that our service is making a positive difference for you.
We’re always here to help if you need us and truly appreciate you choosing BetterRoaming.
Best regards,
The BetterRoaming Team
Brilliant and cost-effective service
I've been using global service to connect my daughter's Apple Watch (paired to my watch under a family setup) to a mobile carrier without having to take out an expensive plan. After 2 years, it's been faultless, and for the price of 2 coffees a month, absolutely brilliant. Check them out if you are looking to connect your child's Apple Watch to a cost effective mobile plan.
2025年12月20日
自発的なレビュー
BetterRoaming からの回答
Dear Joe,
Thank you so much for sharing your experience!
We’re thrilled to hear that your Apple Watch plan has been reliable for you and your daughter for over two years, all in such a cost-effective way. It’s wonderful to know our service is making a real difference for families.
We truly appreciate your recommendation and are always here to support you whenever you need us!
Kind regards,
The BetterRoaming Team
Easy to subscribe and easy to use for…
Easy to subscribe and easy to use for my 11 year old son!
2025年12月19日
自発的なレビュー
BetterRoaming からの回答
Dear Vincent,
Thank you for your kind feedback! We’re glad to see that subscribing was easy and that your son is finding the service simple to use.
We’re always here to support you and your family, and we appreciate you choosing BetterRoaming!
Best regards,
The BetterRoaming Team
Impeccable je recommande cette…
Impeccable je recommande cette opérateur pour votre enfant s’il veut une Apple Watch et qu’il a pas de téléphone c’est la seule solution pour que l’Apple Watch il y a que eux qui le font pas Orange et pas Sfr ils sont au top, je recommande
2025年12月19日
自発的なレビュー
BetterRoaming からの回答
Dear Yamina,
Thank you so much for your great feedback and recommendation! We’re delighted to see that our service meets your needs for your child’s Apple Watch.
Please don’t hesitate to reach out if you need any assistance or advice in the future.
Kindest regards,
BetterRoaming Support Team
Still no support for latest Apple Watch…
Still no support for latest Apple Watch models. Months after release !
We regret to inform our customers in Spain & France that we are currently unable to provide mobile services (including data and voice plans) for the latest Apple Watch models (Apple Watch Series 11, Apple Watch Ultra 3 & Apple Watch SE 3). We are resolving this issue as soon as possible.
2025年12月19日
自発的なレビュー
BetterRoaming からの回答
Dear Celine,
Thank you for your review and for taking the time to share your feedback.
We understand how important it is for customers to have mobile services available on their Apple Watch, and we recognise the frustration caused by the current unavailability of such services for the latest models in Spain and France.
Please be assured that our technical teams are actively working with our partners to enable compatibility as quickly as possible.
We truly appreciate your patience and understanding and will provide updates on this matter via our website at https://www.betterroaming.com/watches/apple-watch-family/
once it has been resolved.
Kindest regards,
BetterRoaming Support Team
Network connection is not very good
Network connection is not very good. Hit & Miss. I am thinking of changing this as this is for my child's apple watch and cant rely on the them. Cant contact them
2025年12月19日
自発的なレビュー
BetterRoaming からの回答
Dear Ankur,
Thank you for taking the time to share your experience.
We’re sorry to hear about the connection issues you’ve encountered with your child’s Apple Watch and understand how important reliable connectivity is.
We’re here to help and have already sent you an email to gather a few more details so we can properly troubleshoot the issue. Please reply to that message at your convenience, and our team will work to resolve this as quickly as possible.
For future reference, the easiest way to reach our Support Team is through our Help Center at www.betterroaming.com/support
. Simply scroll to the bottom of the page and click the blue banner labelled “Contact Support.”
Kind regards,
BetterRoaming Support Team
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