BetterRoaming レビュー 273

BetterRoaming からの回答

2025年12月19日

Dear Ankur,

Thank you for taking the time to share your experience.

We’re sorry to hear about the connection issues you’ve encountered with your child’s Apple Watch and understand how important reliable connectivity is.

We’re here to help and have already sent you an email to gather a few more details so we can properly troubleshoot the issue. Please reply to that message at your convenience, and our team will work to resolve this as quickly as possible.

For future reference, the easiest way to reach our Support Team is through our Help Center at www.betterroaming.com/support
. Simply scroll to the bottom of the page and click the blue banner labelled “Contact Support.”

Kind regards,
BetterRoaming Support Team

BetterRoaming からの回答

2025年12月19日

Dear Hrisan,

Thank you for your review! We’re delighted to see that you find our Apple Watch plans affordable.

We really appreciate your feedback and are glad we can provide a solution that works for you.

If you ever need any assistance or have questions about your plan, please don’t hesitate to get in touch, we’re always happy to help.

Kind regards,
BetterRoaming Support Team

BetterRoaming からの回答

2025年12月19日

Dear Michael,

Thank you for your review! We’re glad to see that the setup was easy and that your Apple Watch has a strong and reliable signal.

We really appreciate your feedback and are happy to know you’re satisfied with our service.

Feel free to contact us anytime if you need help or guidance.

Kindest regards,
BetterRoaming Support Team

BetterRoaming からの回答

2025年12月19日

Dear Customer,

Thank you for your review! We’re delighted to see that our service is helping you stay connected with your child and providing a convenient alternative to a phone.

We appreciate your feedback about the occasional delay in texts and will continue working to make our service even better. It’s great to know that overall you’re happy with your experience!

Kindest regards,
BetterRoaming Support Team

BetterRoaming からの回答

2025年12月19日

Dear Customer,

Thank you for taking the time to share your feedback.

We’re pleased to hear that our support was prompt and that our follow-up met your expectations.

If you need any further assistance, we’re always happy to help.

Kind regards,
BetterRoaming Support Team

BetterRoaming からの回答

2025年12月18日

Dear Carly,

Thank you for taking the time to share your experience. We appreciate you bringing this matter to our attention.

Regarding the charges you mentioned related to your Apple Watch plan, please rest assured that we take your concerns seriously and are committed to clarifying this as quickly as possible.

To help us investigate thoroughly, please submit a support request through our Help Center using the link below:
https://support.jira.1global.com/helpcenter/BetterRoaming/

If you have already submitted a request, please reply to the information request we sent via email and include the email address used to create the ticket, along with the case number.

We are here to support you and remain committed to providing clear and transparent communication at all times.

Best regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月18日

Dear Jennifer,

Thank you so much for your kind words and thoughtful review!

We’re really pleased to hear that, even though the issue took time to resolve, Astral’s approach made the process a positive experience for you.

We truly appreciate your patience and your recommendation of our services.

Happy Holidays to you as well, and thank you again for choosing Better Roaming!

Kindest regards,
BetterRoaming Support Team

BetterRoaming からの回答

2025年12月18日

Dear Customer,

Thank you for reaching out and sharing your experience with us. We appreciate the opportunity to assist you.

We’re sorry to hear that you’re experiencing connection and coverage issues.

To help us investigate this matter thoroughly, please submit a support request through our Help Center using the link below:
https://support.jira.1global.com/helpcenter/BetterRoaming/

If you’ve already submitted a request, please reply to the information request we sent via email and include the email address used to create the ticket, along with the case number.

We’re here to support you and remain committed to improving your experience.

Best regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月17日

Dear Matthew,

Thank you for taking the time to share your feedback and for giving us the opportunity to address your concerns.

We understand that this situation may have caused some frustration, and we apologise for any inconvenience it may have caused.

We have carefully reviewed your customer support request and sent you a detailed email to clarify the situation regarding the free trial period.

At BetterRoaming, we are committed to being fully transparent with our customers and providing the highest level of support.
We are always here to assist you and remain at your disposal for any further help you may need.

Kind regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月16日

Dear Emily,

Thank you so much for taking the time to share your feedback.

We’re thrilled to hear that our service was both efficient and helpful. Your support means a great deal to us, and we are at your disposal should you need any further assistance in the future.

Kind regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月15日

Dear Thann,

Thank you so much for your kind words!

We’re delighted to hear that Astral and the team provided such supportive and effective assistance.
Delivering outstanding customer service is our top priority, and feedback like yours truly means a lot to us.

If you ever need help again, we’re always here for you!

Kind regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月10日

Dear Seema,

Thank you for your kind feedback. We’re delighted to hear that Astral was able to assist you and provided the high level of support we aim to deliver.

Thank you for choosing BetterRoaming.

Kind regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月10日

Dear Jonathan,

Thank you for sharing your experience. We’re glad to hear that Astral was able to assist you and overcome the initial setup difficulties. Your kind words about his proactive support are greatly appreciated.

We’re always happy to help whenever you need us.

Kind regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月9日

Dear Chetan,

Thank you so much for sharing your feedback!

We’re happy to hear that the service helps you stay connected with your son while he’s at school.

We’re sorry to hear about the signal issues you’ve reported, and we’d love to look into this for you to help improve your experience.

To help us investigate the issue properly, please submit a support request via our Help Center using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/

If you’ve already submitted a request, kindly reply to the information request we sent via email, and include the email address you used as well as the case number.

Thanks again for taking the time to let us know!

Best regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月9日

Dear Wade,

Thank you so much for your kind words!

We’re so happy to hear that our service is making it easier for you to stay in touch with your kids and giving you that extra peace of mind.

If you ever have any questions or need assistance, please don’t hesitate to contact us.

Kind regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月9日

Dear Katie,

Thanks so much for your review!

We’re glad that setting up your Apple Watch was easy and that you appreciate this service for helping children stay connected safely. It’s wonderful to hear it’s working well for your family!

If you ever need our assistance, please don’t hesitate to reach out, we’re always happy to help.

Best regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月9日

Dear Andrea,

Thank you so much for your kind words.

We’re thrilled that Astral’s patience and dedication made your experience such a rewarding one. We’ll be sure to share your feedback with the team.

It is truly gratifying to know that our commitment to providing the best possible experience for our customers makes a real difference.

We truly value you taking the time to share your feedback.

Kind regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月9日

Dear Libby,

Thank you so much for your kind words! We’re thrilled to hear that Astral was able to assist you and make the activation process seamless.

It’s fantastic to know that our customer service left such a positive impression, we’ll be sure to share your feedback with the team.

We truly appreciate you taking the time to let us know!

Kind regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月4日

Dear Customer,

Thank you for taking the time to share your experience.

We’re glad to hear that the Apple Watch has been easy to use and provides reassurance in staying connected with your child.

Your feedback is greatly appreciated, and our team is always available should you require any further support.

Kind regards,
The BetterRoaming Support Team

BetterRoaming からの回答

2025年12月4日

Dear Kseniya,

Thank you for taking the time to share your experience.

We’re very pleased to hear that the Apple Watch is working well and that your child is enjoying it. Your kind words for Astral are sincerely appreciated, our team will be happy to see your feedback.

Should you need any additional support, we’re always here to help.

Kind regards,
The BetterRoaming Support Team