BetterRoaming DOES not work with Apple watches for children in the UK as they claim it does and the cancellation form is deliberitly difficult - way harder than the sign up process. Asking which prod... もっと見る
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I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... もっと見る
My daughter’s Apple Watch encountered some issues while setting up the plan. With the patient and professional support from the customer service team, the problem was finally resolved. We really appre... もっと見る
I was so impressed that I was contacted after having issues setting up the plan on my son’s watch. Amazing service and so helpful.
連絡先
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, オランダ
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3.9
ほぼ満足
273件のレビュー
ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I wanted a prepaid service to setup on…
I wanted a prepaid service to setup on my daughters apple watch without having to pair it with a phone. BetterRoming has this service for under 100 dollars a year and it works great. The only problem I had was when I went to renew it did not auto renew.
2025年8月8日
自発的なレビュー
BetterRoaming からの回答
Dear John,
Thank you for sharing your feedback!
We’re very glad to hear that you find our Apple Watch yearly plan convenient and affordable, and that it’s working well for you.
We’re sorry that the auto-renewal did not go through smoothly.
To help us investigate that issue properly, please submit a support request via our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a support request, kindly reply to the information request we sent you via email, including the email address you used to create it, along with the case number.
We’re here to support you and are committed to improving your experience.
Best regards,
The BetterRoaming Support Team
Proactive and thorough problem solving
Better roaming proactively reached out when they identified that my plan hadn’t loaded successfully. Astral was patient and thorough in working through the problem and double checking that everything had been satisfactorily resolved.
2025年12月2日
自発的なレビュー
BetterRoaming からの回答
Dear Customer,
Thank you for taking the time to leave a review.
We’re very pleased to hear that our team identified the issue with your plan early and reached out to assist. We’re also glad that Astral was able to guide you through the resolution with patience and care, ensuring everything was set up correctly.
We truly appreciate your feedback, it motivates us to keep delivering the best service possible.
Kind regards,
The BetterRoaming Support Team
The fact that I can pay upfront for an…
The fact that I can pay upfront for an extire year for my daughter’s Apple Watch gives me such peace of mind and one less thing to deal with as a parent. If I could have any kind of constructive criticism it would just be so nice to have the same state phone number. Here is a GA phone number and we are located in UT.
2025年12月2日
自発的なレビュー
BetterRoaming からの回答
Dear Skye,
Thank you so much for your kind review!
We’re delighted to see that being able to choose a yearly plan for your daughter’s Apple Watch and pay for it upfront gives you peace of mind as a busy parent.
Regarding having the same state phone number, currently, we don’t have the option for Apple Watch US customers to choose a specific state area code because the numbers are assigned randomly. That said, all US Apple Watch customers can make unlimited calls and send texts anywhere in the country, so you’re fully covered no matter which number is assigned.
We really appreciate your feedback and your support; it helps us make the service even better for families like yours.
Kind regards,
The BetterRoaming Support Team
BetterRoaming からの回答
Dear Lauren,
Thank you for your kind words.
We’re delighted to see that our service has been a great solution for you, and we’re always here if you ever need assistance.
We truly appreciate your support!
Kind regards,
The BetterRoaming Support Team
Most of the time the number is not…
Most of the time the number is not reachable. Messages send are delivered after 15 - 90 mins. Not very happy with the service.
2025年12月1日
自発的なレビュー
BetterRoaming からの回答
Update (January 2026):
Since our previous response, we have sent several follow-up emails to request the information needed to investigate and resolve the issue. Unfortunately, we have not yet received a reply.
We remain happy to assist and will work to resolve this matter as soon as we hear back.
Dear Vishal,
Thank you for sharing your feedback with us.
We’re very sorry to hear that you are having difficulties with calls and messages, this is certainly not the level of service we strive to provide our customers.
We’ve already reached out to you by email to request your contact number and availability so that we can troubleshoot the issue directly over the phone and work toward a resolution as quickly as possible.
We truly appreciate your patience and the opportunity to improve your experience.
Kind regards,
The BetterRoaming Support Team
Location sharing doen't work
Location sharing doen't really work. Most of the time it has hours old info on my daughters location. I will be swaping network as soon as I find somthing that is more reliable.
2025年12月2日
自発的なレビュー
BetterRoaming からの回答
Update (January 2026):
During our last email exchange, we were unable to troubleshoot the reported issue as you were travelling at the time. We remain happy to assist and will work to resolve this matter as soon as we hear back from you.
Dear Petra,
Thank you for taking the time to share your feedback.
We are really sorry to hear that location sharing is not working reliably for you, and we apologise for the frustration this has caused.
Please note that we have already reached out to you by email with some troubleshooting steps that should help improve this situation.
If the issue continues after trying those steps, kindly reply to that email so we can assist you further.
Thank you again for bringing this to our attention. We genuinely appreciate the opportunity to make things right.
Kind regards,
The BetterRoaming Support Team
Works great!
The onboarding instructions were clear and easy to setup. It worked like a charm in the first try. The signal coverage is good so far and my son is enjoying his watch.
2025年11月19日
自発的なレビュー
BetterRoaming からの回答
Dear Srihari,
Thank you for sharing your experience with us, we truly appreciate it!
It’s great to hear that the setup went smoothly and the service has been working well for your family. We’re glad your son is enjoying his Apple Watch, and we’re always available should you need any assistance.
Kind regards,
The BetterRoaming Support Team
Really easy and helpful to have for my…
Really easy and helpful to have for my sons apples watch.
2025年11月30日
自発的なレビュー
BetterRoaming からの回答
Dear Jonathan,
Thank you for the great feedback!
We’re very happy to see that our service has been easy to use and helpful for your son’s Apple Watch.
If you ever have questions or need support, we’re always here to help.
Thank you for trusting us!
Best regards,
The BetterRoaming Support Team
Great service and price
We bought this service for our daughter who has an Apple Watch but no iPhone. It works great! Great price and service. It can be a little tricky to make iMessages work without an iPhone, but we got it working and have been very happy with this service.
2025年11月29日
自発的なレビュー
BetterRoaming からの回答
Dear Josh,
Thank you so much for sharing your experience!
We’re so glad to see the service is working well for your daughter and that you’re happy with the value and overall performance.
We understand that setting up iMessage without an iPhone can be a bit "tricky", so we’re glad you were able to get everything running smoothly.
If you ever need help or have any questions in the future, we’re always here to support you.
Thanks again for choosing us!
Best regards,
The BetterRoaming Support Team
Apple watch for my 6th grader helps us…
Apple watch for my 6th grader helps us coordinate pick up
2025年11月1日
自発的なレビュー
BetterRoaming からの回答
Dear Anand,
Thank you for sharing!
We're so glad to hear the Apple Watch is helping your 6th grader stay connected and making pick-up coordination easier. That’s exactly what we hope for - simple, reliable convenience for families.
Thank you for your preference!
Best regards,
The BetterRoaming Support Team
BetterRoaming からの回答
Dear James,
Thank you for your feedback!
We're happy to hear the sign-up process was easy and that the product fits your needs. We appreciate you choosing us!
Best regards,
The BetterRoaming Support Team
BetterRoaming からの回答
Dear Timothy,
Thank you so much for the feedback!
We're very happy to see that you value our service for being affordable, reliable, and a great fit for your child’s Apple Watch. We truly appreciate your support!
Kind regards,
The BetterRoaming Support Team
Fantastic service and great option to…
Fantastic service and great option to connect a child’s Apple Watch to a network without needing an iPhone.
2025年11月27日
自発的なレビュー
BetterRoaming からの回答
Dear Suffwan,
We’re so happy to hear that our service is making Apple Watch use simple and convenient for your child. Thank you for sharing your experience with us!
Kind regards,
The BetterRoaming Support Team
Horrible Network, never could call my kids!
Service was not good had to change to other carrier since the watches were never connecting to the network and no call went through, 0 customer service to get money back since it was paid in full for 2 lines for 2 watches for a service that never worked.
2025年11月26日
自発的なレビュー
BetterRoaming からの回答
Dear Enrique,
We’re very sorry to hear about the difficulties you experienced with your service.
We’ve reached out via email to gather more information so that we can provide the necessary assistance and work toward resolving this issue.
Our goal is to make this right and ensure you get the support you need.
Thank you for your patience, and we hope to turn your experience around.
Kind regards,
The BetterRoaming Support Team
Astral Tagorda has been following up…
Astral Tagorda has been following up with my case and helped till it's sorted.
I appreciate her/his understanding and help.
2025年11月26日
自発的なレビュー
BetterRoaming からの回答
Dear Jeanne,
Thank you so much for your kind words!
We’re really glad Astral could follow up and help get your case resolved. We’re always here and happy to help with anything you might need in the future.
Kind regards,
The BetterRoaming Support Team
Extremely easy to set up an inexpensive…
Extremely easy to set up an inexpensive cellular plan for my daughter (7) and coverage for her Apple Watch is fantastic too. Very rarely am I unable to contact her when I need to. These plans are a godsend when it comes to being able to keep tabs on my daughter via her Apple Watch, and the ability to stream music through the loudspeaker of the watch whilst she’s out riding her bike has turned out to be an unexpected major benefit - the Unlimited data is fantastic for this, limiting my worry of unexpected bills. When my one year plan comes to an end, I will 100% be renewing the plan.
2025年11月26日
自発的なレビュー
BetterRoaming からの回答
Dear Ben,
Thank you so much for your detailed and thoughtful review!
We’re thrilled to see that setting up your BetterRoaming watch plan for your daughter’s Apple Watch was easy, and that coverage and connectivity have been reliable.
It’s great to know that you value having unlimited data, as it lets your daughter enjoy features like music streaming while giving you peace of mind about unexpected bills.
We truly appreciate your feedback and are delighted that you intend to renew your plan when the current one ends.
We’re always here to help and support you with anything you may need to ensure your experience continues to be seamless.
Kind regards,
The BetterRoaming Support Team
Super easy to setup
Super easy to setup, instructions given were spot on and everything went smoothly. Then it just worked, perfectly!
2025年11月19日
自発的なレビュー
BetterRoaming からの回答
Dear Ben,
Thanks so much for sharing your feedback!
We’re thrilled to know that everything went smoothly and that it worked perfectly right from the start. We aim to continue delivering great service and to remain your preferred choice.
Best regards,
The BetterRoaming Support Team
Needed a watch only cellular plan for…
Needed a watch only cellular plan for my son and this delivered. Easy to set up.
2025年11月26日
自発的なレビュー
BetterRoaming からの回答
Dear John,
Thank you for sharing your experience!
We’re delighted to hear that our BetterRoaming Apple Watch plan meets your needs and was easy to set up for your son.
We truly appreciate your feedback and are always here should you need any assistance.
Kind regards,
The BetterRoaming Support Team
Was able to get cellular data on my…
Was able to get cellular data on my watch when it was not available from my provider.
2024年11月26日
自発的なレビュー
BetterRoaming からの回答
Dear Tammy,
Thank you for your feedback!
We’re happy to know that BetterRoaming provides a solution for your Apple Watch that your provider wasn’t able to offer.
We’re always here to assist and support you with anything you may need in the future.
Kind regards,
The BetterRoaming Support Team
Best Option for Apple Watch Family Setup feature
BetterRoaming has been an easy, seamless, and affordable way to allow our child to have cellular data on her Apple Watch without the need for her own iPhone.
2025年11月26日
自発的なレビュー
BetterRoaming からの回答
Dear Justin,
Thank you for your kind words!
We’re so glad to see that you value BetterRoaming as a simple and affordable solution for your child to have cellular data on her Apple Watch, and we’re always here for any assistance you may need.
Kind regards,
The BetterRoaming Support Team
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