Een aantal weken geleden heb ik bibs spenen besteld. 1 april is de zending aangemeld maar tot op heden is er geen update meer geweest over mijn bestelling. Ik heb de klantenservice benaderd maar... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Lavede en ordre d. 14/4, og på deres hjemmeside står der levering er 1-3 dage. Kontaktede dem pr mail efter 4 dage, har intet hørt retur og de har reserveret pengene på min konto.
My granddaughter refused to take a pacifier. She would just cry and spit them all out, until I tried Bibs. Bibs is literally the ONLY pacifier she would accept!! Boy what a blessing. The glow in t... もっと見る
Ich bestelle regelmäßig mehrere Schnuller auf einmal, als Vorrat. Mein Kind nimmt ausschließlich die Schnuller von BIBS. Alle anderen scheinen ihn absolut nicht zu interessieren. Er nimmt auch... もっと見る
企業情報
当該企業による記述
BIBS is a premium Danish baby brand that was established in 1978. Our initial focus was on pacifiers and our iconic round Colour pacifier has a history of more than 40 years. Our pacifiers have been refined several times, to secure the best possible material and product for little ones.
連絡先
Kattegatvej 40, 1., 2150, Nordhavn, デンマーク
- care@bibsworld.com
- bibsworld.com
3.0
まあまあ
98件のレビュー
ネガティブなレビューの 69％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Vare ikke kommet eller afsendt
Har 1 januar bestilt gave til et arrangement, men 10 januar står ordren stadig som bekræftet, dvs ikke afsendt. Pengene er reserveret på kontoen og man kan ikke kontakte dem, har forsøgt både via hjemmesiden og via email. Modtager man mon dem nogensinde? De lover 1-3 dages levering…
Varen er 13 januar fortsat ikke leveret ! Man kan ikke svare deres besvarelse herinde, så det passer ikke, at den er leveret i mellem tiden.
2026年1月10日
自発的なレビュー
bibsworld.com からの回答
Hej,
Tak fordi du deler din oplevelse. Vi beklager meget den frustration, som den manglende afsendelsesstatus og leveringstid har medført.
I perioden omkring jul og nytår oplevede vi desværre en uventet backlog på vores lager, hvilket betød, at nogle ordrer blev afsendt senere end normalt. Samtidig var der et ekstraordinært højt antal henvendelser, som desværre påvirkede vores svartider. Det beklager vi oprigtigt.
Vi kan se, at din ordre i mellemtiden er blevet leveret, og vi håber, at produkterne kom frem i tide og lever op til dine forventninger.
Vi arbejder løbende på at forbedre både leveringstider og kundeservice og tager din feedback meget seriøst.
Venlig hilsen
BIBS
Bestilte sutter for 320 kr den 30
Bestilte sutter for 320 kr den 30. December og jeg har stadigt intet hørt (8. Januar)
Der skrives levering 1-3 dage. Svarer ikke ved henvendelse. Kan ikke anbefale at købe herfra.
2026年1月8日
自発的なレビュー
bibsworld.com からの回答
Hej,
Tak fordi du deler din oplevelse. Vi er meget kede af at høre om den frustration, du har oplevet i forbindelse med din ordre og manglende svar.
I perioden omkring jul og nytår oplevede vi desværre en uventet backlog på vores lager, hvilket har medført længere leveringstider end normalt samt et markant øget antal henvendelser til vores kundeservice. Det beklager vi oprigtigt.
Det er naturligvis ikke den service, vi ønsker at tilbyde, og vi arbejder intensivt på at komme helt ajour igen.
Vi vil meget gerne hjælpe dig videre og kan desværre ikke se dit fulde navn. Du skal være velkommen til at kontakter os direkte med dit ordrenummer, så vi kan undersøge din sag nærmere.
Venlig hilsen
BIBS
Dårlig leveringstid
Gode priser. MEN
Lover levering på 1-3 hverdage.
Bestilte 29/12 2025 - og bevares, det har været juleferie. Men her d. 7/1 2026 har jeg stadig intet hørt. Det vil sige, at pakken ikke engang er sendt endnu. Så gad vide hvornår jeg modtager pakken.
2026年1月7日
自発的なレビュー
bibsworld.com からの回答
Hej,
Tak fordi du deler din oplevelse. Vi beklager den frustration, den længere leveringstid har medført.
I perioden omkring jul og nytår oplevede vi desværre en uventet backlog på vores lager, hvilket betød, at nogle ordrer blev afsendt senere end normalt. Det er naturligvis ikke den oplevelse, vi ønsker at give.
Vi kan dog se, at din ordre i mellemtiden er blevet leveret, og vi håber, at produkterne lever op til dine forventninger.
Vi arbejder fortsat på at sikre mere stabile leveringstider fremadrettet og tager din feedback meget seriøst.
Venlig hilsen
BIBS
Tétines
Depuis la naissance de ma fille je commande des tétines BIBS d’une part pour leur design et coloris très réussi et d’autre part pour un rapport qualité prix .
Effectivement les délais de livraison sont assez longs mais le suivi est mis à jour .
J’ai du faire récemment appel au service client et après vente pour une demande très particulière et ils ont répondu plus que favorablement à ma demande alors qu’ils n’en étaient vraiment pas obligé .
Vous pouvez commander sans hésiter
2025年12月26日
自発的なレビュー
bibsworld.com からの回答
Hi,
Thank you so much for taking the time to share such a positive and thoughtful review. We’re truly happy to hear that you’ve been satisfied with our pacifiers since your daughter’s birth, both in terms of design and value for money.
We also really appreciate your understanding regarding delivery times and are especially glad to hear that our customer care team was able to help you with your request. Your kind words mean a lot to us.
Thank you for your trust and recommendation - it truly means the world to us.
Kind regards,
BIBS
Great service
Had a little issue with a product, contacted Bibs and they resolved it straight away!
Best dummies for my baby!
Will recommend in future!
2025年12月14日
自発的なレビュー
bibsworld.com からの回答
Hi,
Thank you so much for your kind review! We’re really happy to hear that our customer care team was able to help you quickly and that you and your baby love our pacifiers.
We truly appreciate your recommendation and your trust in BIBS.
Kind regards,
BIBS
Je n'ai rien reçu
Je n'ai rien reçu ! Le colis est toujours en Allemagne apparement. Je vous ai envoyé un mail pour vous demander comment faire et je n'ai pas de réponse !
2025年11月28日
自発的なレビュー
bibsworld.com からの回答
Thank you for your review, and we’re sorry to hear about your experience.
We have previously requested additional information from you in order to locate and identify your order, but unfortunately we have not received a response yet. Without this information, we’re unable to track the shipment or assist further.
Please reach out to our Customer Service team directly with your order number and details, and they will be more than happy to help you resolve this as quickly as possible.
We appreciate your understanding and look forward to assisting you.
BIBS Team
Lang leveringstid og mangel på returlabel
Personligt, er jeg vild med bibs.
Jeg synes det er et dejligt mærke.
Dog synes jeg at en retur seddel burde følge med i pakken når man modtager den, i tilfælde af at man evt. har bestilt forkert eller fortrudt sit køb. Jeg har ikke gennemtjekket om man kan bestille returlabel på hjemmesiden, for det kan man sikkert. Jeg siger bare at, ekstremt trætte forældre kunne gavne af at det allerede var et returlabel med i pakken.
Grunden til at jeg siger det, er egentlig fordi jeg bestilte et sæt sutteflasker, og de sutteflasker tog ca. en uge om at komme. Da de kom, var de i plastik. Jeg troede jeg havde bestilt dem i glas… det var jeg ret træt af. Men jeg har ikke noget returlabel, og i realiteten er jeg for træt og mangler inderligt overskuddet til at sende dem tilbage. Derudover mangler jeg virkelig ekstra flasker, så jeg kan heller ikke undvære dem. Derfor må jeg ta til takke med at jeg begik en fejl og bestilte dem i plastik.. desværre.
2025年12月10日
自発的なレビュー
bibsworld.com からの回答
Hej,
Tusind tak for din anmeldelse og for dine fine ord om BIBS, det sætter vi virkelig stor pris på.
I forhold til leveringstiden kan vi se, at din pakke blev leveret på den 4. hverdag efter bestilling. Vores normale leveringstid er 1–3 hverdage, men i perioden efter Black Friday og midt i julehandlen oplever vi desværre ekstra travlhed både på lageret og hos fragtleverandørerne. Det beklager vi naturligvis.
Vi forstår også din pointe omkring returlabel. Vi tilbyder ikke returlabels, og returfragt skal derfor bestilles og betales af kunden. Din feedback er meget værdifuld, og vi tager den med videre i vores arbejde med at forbedre kundeoplevelsen.
Det er helt forståeligt, at det er ærgerligt at stå med plastikflasker, når du havde ønsket glasflasker. Det kan vi sagtens sætte os ind i, og vi værdsætter, at du deler din oplevelse.
Tak igen for din feedback. Den hjælper os med løbende at forbedre vores service og kunderejse.
Kærlig hilsen
BIBS Teamet
[UPDATED] Terrible international shipping, packaging and delivery ruining an otherwise quality and aesthetic product
I spent a lot of time deciding on what products to get for my newborn and was really excited for my purchase when I chose Bibs brand because of their quality and beautiful aesthetics. But, the whole international shipping and delivery aspect of this brand has turned me off of Bibs. First, the responsibility for customs duties into my country was not very explicit, it should have been shown before the list of all the countries Bibs shipped to. I took that as my mistake and paid those unexpected costs. Second, shipment was meant to be 4 days and ended up being 15 days and transitted through US before coming to Canada from Denmark. Next, when I finally got my package, it was not in a box but just the thin plastic shipping bags which was ripped in transit. This was alarming because I purchased several glass baby bottles amongst other items. The bubble wrap was thin and very sparse as there was not enough to cover each bundles of products. The duct tape holding the wrap was directly taped onto the glass bottle boxes and product labels. It would and did rip the packaging when I removed the bubble wrap and tape. Because it was not shipped in a box, most of the product boxes and packaging was damaged and would not appear to be in a returnable condition if I do need to return anything. I am extremely disappointed with my experience of spending a lot of money on a brand that is supposed to have beautiful and quality products.
Edit: Original rating was 1 Star due to my experience. But since then, Bibs reached out and I filed a claim on their website. We were able to come to a resolution. I felt heard and they genuinely wanted to make things right so that interaction has improved my experience and my rating.
2025年12月8日
自発的なレビュー
bibsworld.com からの回答
Hi,
Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your experience with international shipping and packaging did not meet your expectations, especially when you had put so much thought into choosing products for your newborn. This is certainly not the experience we want for our customers.
Regarding customs duties, these are determined by the destination country, and we always aim to communicate clearly that additional fees may apply. We appreciate your feedback on how this information is displayed.
We’re also very sorry that your shipment took significantly longer than expected and followed an unexpected transit route. We understand how frustrating this must have been.
Most importantly, we sincerely regret the condition in which your package arrived. Torn shipping bags, insufficient protection, and damaged packaging are not acceptable, and we take your feedback seriously. We will address these points internally with our warehouse and shipping partners.
Please reach out to our customer service team so we can look into your case and find a suitable solution together. We would like the opportunity to assist you directly.
Thank you again for sharing your experience. Your feedback helps us improve.
Kind regards,
BIBS Team
Very good costumer service!
2025年12月4日
自発的なレビュー
bibsworld.com からの回答
Hi,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service.
Kind regards,
BIBS Team
Commande non reçu
Commande passer le 22 novembre 2025, toujours rien à se jour à par un suivi DHL qui ne bouge pas car soit disant suite à un problème les informations ne sont pas communiqué.
On est le 30 novembre pas de nouvelles du services clients et ma fille a besoin de ses tétines.
Première fois que je commande les tétines sur leur site avant j’allais directement en pharmacie.
Je suis extrêmement déçu car j’étais plutôt contente que ma fille est des couleur de tétine que la pharmacie n’as pas.
Service client inexistant.
2025年11月22日
自発的なレビュー
bibsworld.com からの回答
Dear Marine,
We sincerely apologize for the inconvenience you have experienced, and we are truly sorry for the frustration this situation has caused.
After reviewing your case, we can confirm that your package was delivered to your mailbox yesterday.
Your order was placed on November 22nd, and the delivery was completed within the promised delivery timeframe. Please note that weekends are not counted as business days.
We fully understand your concern, especially when the order was intended for your child, and we regret that you felt you did not receive sufficient support or information from our customer service team.
Due to the exceptionally high volume of inquiries during the Black Friday period, our response times were unfortunately longer than usual. We sincerely apologize for this delay.
Furthermore, according to our customer service records, your case has now been resolved and your order has been successfully delivered.
We appreciate your feedback, as it helps us continuously improve our service.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
BIBS Team
God kundeservice
Jeg havde bestilt et sæt fra bibs x moomin med suttesnor og sutter. Da jeg skal sætte en sut på anden gang knækker den? Jeg skriver til bibs og de svare inden for 24 timer om jeg vil fortælle mere om hvad der skete men at de selvfølgelig ville sende en ny hvis jeg ville have det. Der gik 3 dage så havde jeg en ny👍
2025年11月27日
自発的なレビュー
bibsworld.com からの回答
Tusind tak for din anmeldelse!
Vi er rigtig glade for at høre, at du hurtigt fik hjælp, og at erstatningen nåede frem inden for få dage. Det betyder meget for os, at du deler din oplevelse. Vi er selvfølgelig kede af, at suttesnoren knækkede, men glade for, at vi kunne løse det hurtigt for dig.
Tak fordi du tog dig tid til at skrive en anmeldelse!
De bedste hilsner,
BIBS-teamet
bibsworld.com からの回答
Tusind tak for din fine anmeldelse!
Vi er rigtig glade for at høre, at du har haft en god oplevelse med vores kundeservice, og at du er tilfreds med både sutterne og den hurtige levering.
Tak fordi du tog dig tid til at dele din oplevelse. Det betyder meget for os!
De bedste hilsner,
BIBS-teamet
Beautiful products and kind people
I have had the most lovely experience with Bibs. Their customer service is awesome and responsive. When I had a problem with my order, they refunded it. They were very kind and thoughtful. Also, their products are just beautiful. I feel a sentimental attachment to their beautiful pacifier clips and pacifiers. I wish I could just hold on to these baby items and baby moment forever. Thanks to Bibs for being a part of my baby's little life. <3
2025年11月19日
自発的なレビュー
bibsworld.com からの回答
Dear Amy,
Thank you so much for your incredibly warm and heartfelt review. It truly means the world to us to hear how much our products and service have meant to you and your little one.
We’re delighted that you had a positive experience with our customer service, and that we could assist you when an issue arose with your order. Knowing that our products bring joy and become part of those precious early moments is deeply touching.
Thank you for taking the time to share your kind words, and for letting BIBS be a small part of your baby’s journey.
Kind reard,
BIBS Team
Product broke and was dangerous no response from customer service
Bought a dummy lanyard and it broke - sent photo to customer service as it was dangerous and never heard back - avoid
2025年7月7日
自発的なレビュー
bibsworld.com からの回答
Hello,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. The safety and quality of our products are extremely important to us, and we take issues like this very seriously.
We have looked into your case and can see that our team sent you a link to our claims portal shortly after your first message, so we could assess the issue properly. We’re very sorry if you did not receive the information about the claims process, this is certainly not the experience we want for our customers.
We would very much like to take a closer look at this and help resolve it for you. Our customer service team has sent you a new email so we can move forward and make sure the issue is handled as a priority.
Thank you again for bringing this to our attention. We hope to resolve this for you as soon as possible.
Kind regards
BIBS Team
Top Kundenservice
Ein fehlendes Teil wurde mir ohne Probleme ersetzt. Der Kundenservice war herausragend und die Abwicklung erfolgte sehr schnell und unkompliziert.
Die Qualität der Produkte ist wirklich top, ich liebe diese Produkte vom Schnuller bis zum Spielzeug.
Der Kundenservice ist mega hilfsbereit und freundlich.
2025年11月17日
自発的なレビュー
bibsworld.com からの回答
Hi Alexandra,
Thank you so much for your wonderful review!
We’re delighted to hear that the missing part was resolved quickly and smoothly, and that you had such a positive experience with our customer service. It means a lot to us to know that you appreciate both the quality of our products and the support from our team.
We truly value your kind words and your trust in BIBS.
Thank you again for taking the time to share your experience!
Website provides misinformation
Was gifted some BIBS dummies and purchased a microwave BIBS dummy stereliser for them. Checked on the FAQ website for instructions on how to sterelise the dummies. FAQs state that they must not exceed 100 degrees and tells you how to do it in the microwave. Contacted them as the dummies didn't look right after this, only for them to state that they need to be thrown away as you can't microwave sterelise them. In my original email I included a screenshot which showed where I found this information on their website, alongside a photo of the dummies, however they asked for this information again. They have not offered the replace the dummies or acknowledged that this error occured due to misinformation on their own website. I am due to be induced in 8 days and now have no dummies for the baby. Really disappointing because we love their aesthetic and ethos, but their customer service is too slow to respond. For something like this, they should be quickly rectifying the website to avoid further errors.
2025年11月10日
自発的なレビュー
bibsworld.com からの回答
Hi Juliet,
Thank you for taking the time to share your feedback, and we are truly sorry for the confusion and concern this situation caused you.
We completely understand how this misunderstanding happened, and we appreciate you bringing it to our attention. Thanks to your feedback, we have now corrected the information on our website to ensure the guidance is clear moving forward.
We are also pleased that we were able to continue the dialogue with you via email and arrange replacements, which you accepted.
Thank you again for your patience and for giving us the opportunity to make things right. We truly appreciate your trust in BIBS and wish you all the best.
Kind regards,
BIBS Team
Poor service – no delivery, no response!
I placed an order with Bibs on 29th October and still haven’t received it. I emailed customer services on 4th November asking for an update and have had no response whatsoever. It’s now 7th November and there’s still no sign of my order or any communication from the company. The tracking link doesn’t show any updates, so I’ve got no idea where my parcel is. Really disappointing experience, I expected much better service and communication from a brand like this. I wouldn’t order from them again.
2025年10月29日
自発的なレビュー
bibsworld.com からの回答
Hi Dannielle,
We’re very sorry for the delay and for not getting back to you sooner. We always aim to respond within 1–3 business days, but your message was unfortunately answered a bit later than usual.
We’re glad to see that your order has since arrived, and we hope everything is now in order. If there’s anything else we can do to help, please don’t hesitate to reach out.
Thank you for your patience and feedback — it helps us improve our service.
Kind regards,
BIBS TEAM
The order didn’t came
The order didn’t came! Tried to contact via email 2 times without reply. It’s been almost 4 weeks since the order and it hasn’t been delivered yet! It takes to long. My daughter only likes the round dummy, so it’s the only place I can buy.
Once I recived the response by the bibs team everything worked out great! I really love their products
2025年8月29日
自発的なレビュー
bibsworld.com からの回答
We are truly sorry to hear about your experience and the delay with your order. We fully understand how frustrating it must be, especially when your little one depends on a specific product.
I can confirm that our customer service team has already been in contact with you and is currently working together with you on a resolution. We appreciate your patience while we get this sorted and want to reassure you that we are committed to resolving the matter as quickly as possible.
Thank you for bringing this to our attention and for allowing us to make things right.
BIBS TEAM
Eneste sutter som min søn gider at…
Eneste sutter som min søn gider at bruge. Ikke nok med det, er BIBS produkter også super kvalitet.
Baby approved✅
2025年9月2日
自発的なレビュー
bibsworld.com からの回答
Thank you so much for your kind words! We’re delighted to hear that our pacifiers are the only ones your son enjoys and that you’re happy with the quality of our products. Knowing they’re both “baby approved” and parent approved means the world to us. 💛
We truly appreciate your support and trust in BIBS.
BIBS TEAM
Dårlig service ingen at kommunikere med
Jeg har d. 1 September bestilt nogle sutter fra Bibs. D. 2 September får jeg en mail om at min ordre er afsendt. Der har til dags dato ikke været nogle bevægelser på tracking nummer siden d. 2 September. Jeg har skrevet til Bibs via mail samt instagram men der er ingen som svarer tilbage. Yderligere har jeg også ringet til det nummer som står på deres hjemmeside og der er der heller ingen at komme igennem til. Jeg synes det er virkelig dårlig service da det haster og vi skal på ferie snart.
2025年9月2日
自発的なレビュー
bibsworld.com からの回答
We are truly sorry to hear about your experience, and we completely understand how frustrating this must have been for you, especially with your upcoming holiday.
After reviewing your case, we can see that your parcel has already been delivered. Our customer service team has also reached out to you to assist with this matter, but unfortunately, we have not received a response yet.
We would love to ensure that everything is as it should be with your order, so please don’t hesitate to get back in touch with our customer service team if there is anything more we can do to help.
BIBS TEAM
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。