Ein wirklich schlechtes Unternehmen, in dem ein ungebildeter, ungebildeter und ungebildeter Mitarbeiter ohne Deutschkenntnisse mit der Leitung betraut wurde!!! Ebenso wurde ein Architekt, ein ehemalig... ãã£ãšèŠã
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tolle Stadtbesichtigung die Bustour mit den zu hörenden Informationen war sehr interssant gestaltet und man lernt Wien aus einem ganz anderen Blickwinkel kennen. FÃŒr mich persönlich ein kleiner negat... ãã£ãšèŠã
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Bus und Route sind super aber die Info ÃŒber die SehenswÃŒrdigkeiten sind monoton, lieblos ohne Charm und SchmÀh.....nicht wienerisch sondern von einer Deutschen vorgetragen und die Mariahilf Strasse he... ãã£ãšèŠã
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Wir waren ÃŒber Neujahr in Wien und konnten mit BigBusTours viel von der Stadt sehen. Besonders hat uns die StadtrundfÃŒhrung beim Yanis gefallen. Die App-Mitarbeiter haben trotz der Feiertage innerhalb... ãã£ãšèŠã
3.2
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Iâm very disappointed
I was traveling with my wife and my children, 6 and 8 years-old. We paid 96 euros and lost our ticket before taking the Blue Route.
Although I had the proof of payment on my debit card, I was not allowed to enter the bus. The staff attendant did not allow me to speak to the supervisor either - when I said it was not fair, he even answered âlife is not fairâ - thatâs outrageous! And I only wanted to take the bus to go to a place 4 stops from where we were. I appreciate they always tell us to look after our tickets, but that sometimes can be really tough when you are traveling with kids. This company had 0 understanding about my situation and showed no consideration. They should have a way to reprint tickets in situations like that or at least to provide some sort of authorisation. Iâm very disappointed.
2019幎12æ11æ¥
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Big Bus Vienna ããã®åç
Dear Leonardo Larocca!
We are sorry to read that your experience with Big Bus Vienna did not meet your expectations .
On one hand we can assure you that we do fully understand that travelling with kids can be often tough and stressful, on the other hand we (and of course also the public transport, museums,..) require a valid ticket in order to use the service. Therefore, our staff refuses you to let you on the bus but could have managed it in a different and more professional way. So we understand your indignation and will brief our staff accordingly.
Nevertheless, we hope you did enjoy your holiday in Vienna with your family.
regards
Big Bus Vienna
Sehr unfreundliche Mitarbeiter
Sehr unfreundliche Mitarbeiter, die mehrere GÀste, inklusive einer gehandicapten Person aus dem Bus geschmissen haben, weil 1-2 Personen stehen mussten.
Auf ein GesprÀch lieÃen sich weder der Fahrer noch die beiden Mitarbeiter vor Ort ein, sondern wurden stattdessen auch noch ausfallend und frech...
Nie wieder...
2019幎11æ2æ¥
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Big Bus Vienna ããã®åç
Sehr geehrter Herr JackW!
Danke fÌr Ihr Feedback welches Sie uns auch zusÀtzlich in einer Mail an InfoVienna und auch auf Tripadvisor geschrieben haben.
Es ist untersagt das Kunden im Bus stehen aus gesetzlichen wie auch versicherungstechnischen GrÌnden daran muà sich auch der Fahrer halten.
Wir haben natÃŒrlich mit dem Fahrer diesbezÃŒglich gesprochen das gehandicapte Personen immer den Vorrang haben.
Hochachtungsvoll
Big Bus Vienna
Great way to see the city and get aâŠ
Great way to see the city and get a guided tour at the same time!
2019幎10æ31æ¥
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Big Bus Vienna ããã®åç
Dear Ronda!
Thank you for your great feedback and that you liked our service !
Best regards
Big Bus Vienna
It was good time in my short visit toâŠ
It was good time in my short visit to Vienna and I used Big Bus to manage my time effectively and see the places much as possible. I hope I have covered almost the places and thank you for everything. I will choose big bus in my next tour as well.
2019幎10æ28æ¥
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Big Bus Vienna ããã®åç
Dear Sujeewa Ratnayake!
Thank you very much for your positive feedback.
We are glad you found our tours of good coverage and that you have used both of our routes as they cover all there is to see in central Vienna.
We look forward to seeing you in any of our other Big Bus destinations.
Kind regards
Big Bus Vienna
Very good commentary
Very good commentary, very helpful staff.
Regular buses.
2019幎10æ27æ¥
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Big Bus Vienna ããã®åç
Dear Keith Bradley!
Thank you for taking the time to leave us a short review. Really glad to hear you enjoyed our recorded commentaries about our city and staff was helpful.
Hope to see you again on a Big Bus soon
Kind Regards
Big Bus Vienna
The best brown bus ever in Europe
The best comprehensive, crystal-clear audio system ever ! It made it so much easier & fun !
Moreover the top area was heated & warm. The windows were clean & none greasy. More clear to observe & see signs. Bus schedule was on time (5-10 mins late ; quite forgivable). Bus drivers were friendly ( no bad attitude such as " Je déteste touristes .. non !).
2019幎10æ26æ¥
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Big Bus Vienna ããã®åç
Dear Michael Smith!
Thank you for your rating, and kind words! We are glad, you were satisfied with our services. Indeed, Big Bus Tours is a great possibility for people to explore the most important things of the city easier!
Kind Regards
Big Bus Vienna
Estábamos con el tiempo limitado e âŠ
Estábamos con el tiempo limitado e Viena, el Big Bus fue ideal para mostrarnos la ciudad en nuestra breve estancia, totalmente recomendado.
2019幎10æ22æ¥
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Big Bus Vienna ããã®åç
Dear Jenniffer!
Great to hear you enjoyed your experience with us in Vienna. Thank you again for choosing Big Bus and taking the time to leave us a review.
Hope to see you again onboard soon
Big Bus Vienna
Excelent job!
2019幎10æ21æ¥
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Big Bus Vienna ããã®åç
Dear Cristina Militaru!
Thank you for your great feedback!
Best regards
Big Bus Vienna
Vienna in 1 day
Only visited Vienna for 1 day, apart from the very centre ( because it was lively weather we decided to walk that part) it would have been impossible to see so much of the city without Big Bus. First class service!!
2019幎10æ18æ¥
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Big Bus Vienna ããã®åç
Dear A.Norrie!
Thank you for taking the time to leave us a short review. Really glad to hear you enjoyed your tour.
Hope to see you again on a Big Bus soon
Regards
Big Bus Vienna
Poor service from staff
The service ran late from a few stops and since I was only there for one day it affected my time. On the last leg while trying to make my way back to the main train station in Vienna the Big Bus driver gave me wrong information causing me to miss the last bus. This was very frustrating, I then had to find my own way back to the station by the local tube and because I got there later than planned my train ticket home was way more expensive. Overall it was a very inconveniencing experience.
2019幎10æ14æ¥
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Big Bus Vienna ããã®åç
Dear KLASSI_LEE!
Thank you for your detailed feedback.
We are sorry that we could not fulfill your expectations.
Please apologise for any inconvenience we may have caused while travelling with us. We will be investigating your feedback within our team to pin point what the issues you have reported.
We hope you give Vienna a second chance.
Kindest Regards
Big Bus Vienna
Really enjoyed it!
I must admit that the tour looked a little pricey at first but I decided to book the 48hr tickets anyway and was not at all disappointed. We did both the red and blue routes in one day, and the walking tour the next. Good value for money.
2019幎10æ12æ¥
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Big Bus Vienna ããã®åç
Dear Mr. Sparrow!
Many thanks for your great feedback. Nice that you did what is the best for everybody comes to a city first time â use big bus and explore the whole city and listen to the commentaries to get all the information about the places you see. Thank you!
Hope you explore the next city also with Big Bus!
Kindest regards
Big Bus Vienna
Best sightseeing vehicle in vienna
It was amazing what you see on the blue and red tour, one of the best ways to get a feel of vienna
2019幎10æ9æ¥
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Big Bus Vienna ããã®åç
Dear Karl P Hirschmanner!
Great that our service worked out very well for you as it is our goal to make customer happy and give them a good overview about Vienna.
Hope to see you again at any other Big Bus destination worldwide.
Regards
Big Bus Vienna
This was a complete waste of money
This was a complete waste of money. Trundle round in the traffic with out of sync commentary, nothing to inspire us to hop off at all. My advice is to walk it and see the lovely buildings close up.
2019幎10æ6æ¥
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Big Bus Vienna ããã®åç
Dear Mary Quilter!
Thank you for your time dedicated to write us your feedback. We are sorry we could not fulfill your expectations. Please accept our apologies for this inconvenience during your travel.
Nevertheless we hope you did enjoy your time in Vienna.
Regards
Big Bus Vienna
Big Bus ...gerne wieder
Tolle touren..super freundliche Fahrer
2019幎10æ5æ¥
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Big Bus Vienna ããã®åç
Lieber Harald!
Vielen Dank fÃŒr das kurze aber ÃŒberaus positive Feedback.
Wir freuen uns sehr dass Big Bus Tours Vienna zu einer tollen Zeit in Wien beigetragen hat!
Liebe GrÃŒÃe
Big Bus Vienna
Great value and terrific way to exploreâŠ
Great value and terrific way to explore the city. We've used Big Bus in Vienna, Rome and Los Angeles, great experience every time.
2019幎9æ24æ¥
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Big Bus Vienna ããã®åç
Dear John!
Thank you for taking the time to leave us a short review. Really glad to hear you enjoyed your tour.
Hope to see you again on a Big Bus soon
Regards
Big Bus Vienna
Narrative is useless and notâŠ
Narrative is useless and not synchronized to current position of Bus. Wait times are too long. Circuits are too long if one wants to go to a specific location......Save your money....Walk if close...get a cab if far..
2019幎9æ23æ¥
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Big Bus Vienna ããã®åç
Dear Jacques Beser!
Thank you for your feedback. Please apologise for any inconvenience we may have caused while travelling with us
Please note that we take your report very serious and we will make sure this issue does not repeat in the future.
We hope you give Vienna a second chance!
Kindest Regards,
Big Bus Vienna
I have done the hop-on hop-off bus inâŠ
I have done the hop-on hop-off bus in many cities in Europe and this one in Vienna was horrible I didn't even do the second half they didn't stop at any major points of interest. It was horrible I wish I had my money back I will never recommend them or use them again. Linda mostyn
2019幎9æ21æ¥
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Big Bus Vienna ããã®åç
Dear Linda Mostyn !
Thank you for your feedback. Please apologise for any inconvenience we may have caused while travelling with us. As there was a big demo going on we could not run our normal service but it was not in our hand, sorry again.
We hope you give Vienna a second chance!
Kindest Regards,
Big Bus Vienna
Great way to explore the city and seeâŠ
Great way to explore the city and see all the main landmarks.
2019幎9æ19æ¥
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Big Bus Vienna ããã®åç
Dear James!
Thank you for taking the time to leave us a short review. Really glad to hear you enjoyed your tour.
Hope to see you again on a Big Bus soon
Regards
Big Bus Vienna
Great Experience with Big Bus Vienna
We were quite impressed with Big Bus Vienna. Enjoyed the commentary, very informative and nicely mixed with wonderful music. The bus stops were nicely spaced out for the most part and included ideal spots to walk around and even walk from one stop to another.
We bought our tickets online and had them ready on our phone for the agent once we got to the bus stop.
The staff were friendly and helpful. We would recommend this company to our friends.
2019幎9æ15æ¥
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Big Bus Vienna ããã®åç
Dear Dan Village!
Thank you for choosing big bus and taking the time for writing such a detailed and very positive feedback about our service.
We are glad you enjoyed your experience with us.
As our goal is to show to our customer as much as it is possible from Vienna from our busses and that you did find it very useful.
We hope to see you again at any other big Bus destination worldwide.
Kindest Regards
Big Bus Vienna
Big Bus Tours hat einen sehr hohenâŠ
Big Bus Tours hat einen sehr hohen Standard und immer freundliches Personal. Egal wo auf der Welt.... Ich wÃŒrde mich immer wieder fÃŒr die Big Bus Tours entscheiden.
2019幎9æ13æ¥
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Big Bus Vienna ããã®åç
HI Sabrina K!
Vielen Dank fÃŒr diese tolle 5 Stern Feedback fÃŒr Big Bus !
Wir freuen uns zu lesen das unser Service bei den Kunden gut ankommt.
Liebe GrÃŒÃe
Big Bus VIenna
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