Big Bus Vienna レビュー 

546
TrustScore 5段階評価の3

3.0

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5つ星のうち1の評価

Pro Person 35€ keine Klimaanlage, auf Anfrage beim Fahrer wg. Klimaanlage wurde man eher bedroht, man kann ja aussteigen. Also kein Sevice für 35€. Nie mehr Big Bus

5つ星のうち4の評価

tolle Stadtbesichtigung die Bustour mit den zu hörenden Informationen war sehr interssant gestaltet und man lernt Wien aus einem ganz anderen Blickwinkel kennen. Für mich persönlich ein kleiner negat... もっと見る

企業が回答しました

5つ星のうち2の評価

Bus und Route sind super aber die Info über die Sehenswürdigkeiten sind monoton, lieblos ohne Charm und Schmäh.....nicht wienerisch sondern von einer Deutschen vorgetragen und die Mariahilf Strasse he... もっと見る

企業が回答しました

5つ星のうち5の評価

Wir waren über Neujahr in Wien und konnten mit BigBusTours viel von der Stadt sehen. Besonders hat uns die Stadtrundführung beim Yanis gefallen. Die App-Mitarbeiter haben trotz der Feiertage innerhalb... もっと見る

企業情報


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3.0

まあまあ

TrustScore 5段階評価の3

546件のレビュー

5つ星
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3つ星
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3.0

すべてのレビュー

(546)

過去12か月のレビュー数: 4

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5つ星のうち1の評価

Kein Reaktion, kein Storno - sie stellen sich tot

Wir haben eine Rundfahrt für Verwandte gebucht, die uns in Wien besucht haben. Auf Grund einer Veranstaltung war dann die Fahrt nicht möglich. Ein anderer Termin kam nicht in Frage - da die Verwandten schon wieder abgereist sind - und als Wiener brauche ich keine Rundfahrt.
Ich habe mich dann ans Unternehmen per Webformular gewendet und um ein Storno ersucht. Ich sollte rasch Antwort bekommen - zumindest hat es die Webseite so versprochen - und habe bis heute nichts gehört. Es sind nun schon 14 Tage vergangen...

2018年5月21日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Peter,

thank you for your feedback.
We know about the issues in the last weeks, always try to satisfy our customers and answer all the mails which we receive.
It can be that we didn't receive yours, as there were also some issues on our website.
Please send us your request once again and we will answer you asap: infovienna@bigbustours.com

Best regards,
Big Bus Vienna

5つ星のうち5の評価

The audioguide was very interesting and…

The audioguide was very interesting and thorough. I learned a great deal of Vienna.

2018年5月20日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Emily,

thank you for the full points and the good feedback about out commentary.
We hope to welcome you back soon!

Kind regards,
Big Bus Vienna

5つ星のうち2の評価

Overall this tour was just not worth…

Overall this tour was just not worth doing. The tour company has a deal with river cruises and makes several stops there which wasn't appreciated. The route is also not ideal and doesn't give you the best overview of the city. I would give it a miss.

2018年5月20日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Serena,

thanks for the feedback.
We are always interested in the feedback of our guests and will think about that points in the next meeting.
If you want to discuss it further, feel free to contact us anytime!
infovienna@bigbustours.com

Best regards,
Big Bus Vienna

5つ星のうち1の評価

Not worth the money

Not worth the money! Hopped off after 50 min on the bus during which we had moved around a street corner. Too much traffic in downtown Vienna. We switched to public transportation which is well priced ($8 for a day ticket) and quickly and smoothly transferred between busses, trams and U Bahn to get to our destinations around Vienna.

2018年5月17日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Petra,

thank you for your feedback.
We know about the issues in the last days and are very sorry for the circumstances.
We will also discuss that points in our next meeting.
If you want to discuss it further, feel free to contact us anytime: infovienna@bigbustours.com

Best regards,
Big Bus Vienna

5つ星のうち4の評価

fun experience

fun experience, easy to pay online prior to visiting, regular buses. some places we went to visit were closed would have been good if the bus driver told us prior to leaving the bus

2018年5月16日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Melissa,
Thanks a lot for your feedback.
It is good to hear that you were satisfied with our service and enjoyed the tour with us. Hope you had a great and memorable holiday in Vienna!
See you again next time!

Kindest Regards
Big Bus Vienna

5つ星のうち4の評価

Buses need ac

You should add ac to your buses or add more windows. When the heat is on, there's no way to ride below deck comfortably.

2018年5月15日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Estela R,
We are sorry to hear that you didn’t enjoy your recent experience with Big Bus Tours.
We do know about this and try to find a better solution.
Kind Regards
The Big Bus Vienna Team

5つ星のうち5の評価

Ottima esperienza

Ottima esperienza, avendo solo 2 giorni per poter visitare vienna,con big bus si riesce a vedere le principali attrazioni ottimizzando i tempi.

2018年5月14日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Luigi,

thank you for the 5 points and the nice feedback about our routes and service!
We hope that you will visit us soon again!

Best regards,
Big Bus Vienna

5つ星のうち2の評価

Keine Empfehlung für 72h Ticket

Busse kommen viel zu selten und sind häufig so voll, dass keine weitere Fahrgäste einsteigen können. Aussage von Fahrer: "Nur sitzende Fahrgäste dürfen befördert werden."
Wien bei Nacht (Night Tour) mit dem Big Bus ist zu früh, vom Nachtleben oder beleuchtetem Stadtbild keine Spur. Live Guided in Englisch... in Wien spricht man kein deutsch?
Schifffahrt: Schön, aber von drei möglichen Strecken darf man nur eine mitmachen. Schade. Für das drei Tages Ticket zu wenig. Fazit: das 24h Ticket reicht um einen Überblick zu bekommen. Alle andere Fahrten kann man mit der Tram und U-Bahn schneller, günstiger, bequemer tätigen.

2018年5月13日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Gizella,

thank you for your feedback.
We are sorry for the circumstances regarding the capacity, but it is right that it is not allowed to stay in our buses due to safety reasons.
Our night tour is guided in English as our guests are very international and we want that everyone has the possibility to join our tour and understand the live guide.
If you want to discuss other points further, feel free to contact us anytime: infovienna@bigbustours.com

Best regards,
Big Bus Vienna

5つ星のうち4の評価

Preis-Leistung stimmt! Sehr nah an allen wichtigen Sehenswürdigkeiten.

Sehr positiv war die inkludierte Stadtführung durch Wien. Dem Stadtführer hätte ich noch stundenlang zuhören können.....informativ und sehr humorvoll. 1 mit Sternchen. Negativ waren die beheizten Busse bei 29° Außentemperatur.

2018年5月12日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Brigitte,

thank you for the good points and the great feedback about our guided walking tour.
We are glad that you praised one of our guides, it is always good to hear that they are informative and entertaining.
We are sorry for the heated buses, as this is no procedure we are that this happened unintentionally.
Feel free to talk to our bus drivers next time!

We hope to welcome you back soon!

Best regards,
Big Bus Vienna

5つ星のうち4の評価

Good value for all that you can see

Great stop locations and affordable price. Occasionally the busses were running pretty far behind which made us spend a lot of time waiting. Wish the tops of the busses would've been open since the weather was so nice. and wish there would've been a 2-day premium ticket + river cruise option, similar to Budapest.

2018年5月11日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Dallas,

thank you for the good points and the nice feedback about our routes and offers.
We are sorry for the delays, this can happen due to the current roadworks on the Ring street.
As it is not allowed in Vienna, we only can open the windows and not the tops of the buses.
Thank you for the input about the Premium ticket.
Every city has different offers. In the 2 day ticket in Vienna there is included a live guided night tour, which is also very popular.

We hope that you had a nice time in Vienna and will come back soon!

Kind regards,
Big Bus Vienna

5つ星のうち5の評価

Good overview of Vienna

We had Limited time in Vienna, so decided to book the big bus tour. It was a great overview and I liked the headset narrative. We were bummed that when it came time for the night tour we were told that our ticket price did not include that, but I swear I thought I saw that it was included when I purchased the tickets on line. So, we ended up paying 10 Euro extra for each of us to take the night tour, which basically was a shortened version of the day tour with live narrative. Bus was clean, and the upper level is the way to go.

2018年5月11日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Randee,

thank you for the full points and the good feedback about our commentary.
Regarding the point with the night tour: We guess that you booked a 1 day ticket, as this is the only ticket where it is not included.
We had a look on our website, but couldn't find a link where it is described wrong.
If you want to send us the link, feel free to send it to: infovienna@bigbustours.com

We hope that you enjoyed your time in Vienna!

Best regards,
Big Bus Vienna

5つ星のうち4の評価

I have used your service in Washington…

I have used your service in Washington DC and was so pleased that I booked it in Budapest and Vienna recently. For the most part it was a good way to get around. I understand that these cities have a much different layout than Washington so stops near sites of interest may be a few blocks away. That is fine. The only disappointment was the boat cruise in Vienna which did not have evening hours when the lights of the city are at their most beautiful. Also, some of the BBT people at the stops would just just refer me to the person at the next stop. All in all though, I would use Big Bus again.

2018年5月11日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Allen,

thank you for the good points and the nice feedback.
Regarding the boat cruise: thank you for the input, we will forward it to our partner.
We are glad that you would use Big Bus again and are looking forward to welcome you back soon in Vienna or any other Big Bus destination.

Kind regards,
Big Bus Vienna

5つ星のうち1の評価

Kaputter Bus

Kaputter Bus, viel zu wenige Plätze, kein System der Reihung beim Einstieg, keine funktionierende Lüftung auf der Fahrerebene, Null Service, .... Nie wieder! Schade um Geld und Zeit.

2018年5月11日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear M. Egget,

thank you for the feedback.
We are sorry that you couldn't enjoy your time with us and for the circumstances.
If you want to discuss it further, feel free to contact us anytime: infovienna@bigbustours.com

Best regards,
Big Bus Vienna

5つ星のうち4の評価

Reliable service

Taking a Big Bus is always a good way to look around a city before deciding where to spend your time. We took a 2 day pass, but could have done a one day ticket but only because Vienna isn’t that big and there were Snr much to see outside the main centre. The buses were regular and clean. The staff were friendly. The tour information was interesting and occupies the whole route.

I look forward to the day that the commentary can be listened to over Bluetooth/ online,

2018年5月11日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Mark,

thank you for the good points and the nice feedback about our tours, service and staff!
The Bluetooth idea sounds interesting, thanks for the input.
We look forward to welcome you back in Vienna or any other Big Bus destination.

Kind regards,
Big Bus Vienna

5つ星のうち4の評価

La parada de la línea azul fue muy…

La parada de la línea azul fue muy demorada.

2018年5月11日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Carolina,

thank you for the good points and the feedback.
In the last weeks there were some big events like the Vienna City Marathon and the Wings for life run.
On this weekends it came to delays and we are sorry for that.
We want to say thank you that the delays did not affect your positive rating.

Best regards from Vienna,
Big Bus Vienna

5つ星のうち5の評価

An absolute must

Simply the best way to familiarise yourself with a city and visit several sites of interest in one day. Best value are the 2-3 day tickets as they include other activities provided by Big Bus 🚌

2018年5月10日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Miriam,

thank you for the full points and to call us the best way to explore a city!
That is a great feedback for us and shows that we offer interesting activities.

We hope to welcome you back soon!

Best regards,
Big Bus Vienna

5つ星のうち5の評価

Very organised and the itinerary…

Very organised and the itinerary covered all places if interest in Vienna.

We also took the river cruise which We also found pleasant and interesting especially when it goes up the narrow canals up as far as the planetarium

2018年5月9日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Customer,

thank you for the 5 points and the great feedback about our offers, especially the river cruise!
We are pleased to have satisfied you and hope that you visit us again soon!

Best regards,
Big Bus Vienna

5つ星のうち4の評価

Good service but very busy

Good service but very busy, could have been more frequent buses laid on

2018年5月9日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Kirsty,

thank you for the good points and the positive feedback!
We are glad that the point with the frequency did not keep you from a great rating and praising our service!

Kind regards,
Big Bus Vienna

5つ星のうち5の評価

Wonderful Experience

One of the best way to explore Vienna.
All the staff were very friendly and helpful and the buses were clean and the headsets worked well with clear descriptions in English.
Make sure you have downloaded the application to your phone.You can track where the buses are and loads of extra info on Vienna
I was very surprised how far out of the city center the tour went.
The WiFi service was great because it allowed us to access the internet and calling without an international calling plan.
Very good commentary about the various sights, landmarks and history.
Highly recommended if you're visiting Vienna.

2018年5月8日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Dimi,

thank you very much for the full points and the great feedback about our service and commentary.
We are very glad that you recommend us as the best way to explore Vienna!

We hope you had a great time!

Best regards,
Big Bus Vienna

5つ星のうち1の評価

Poor experience. Worst city bus tour we have ever had!

We have often found this type of city bus tour a great way to get an overview of a city, especially one as rich with sights spread out over a large area. THE VIENNA BIG BUS WAS A TERRIBLE EXPERIENCE and a rip off at 25 Euro.
There was a huge crowd waiting to board at the Opera House starting location and everyone rushed to fill the seats on the upper deck, leaving only two separated seats for my wife and I. We soon left for the lower deck because it was unbearably hot under the plastic dome--everyone was sweating and fanning themselves despite the fact that it was a beautiful 71 degrees outside.
We couldn't see as well, but at least we weren't cooking from seats on the first level.
The recorded tour messages were minimalist--and sometimes downright trite. We didn't learn much about what we were seeing.
When we got to area where the bus drops people off for the boat tour that they could optionally book we witnessed an absolutely distressing scene where a woman who had apparently been dropped off for her boat tour in the wrong location, approached our bus driver to find out where she could go. She was upset but the driver responded by getting angry with HER, raising his voice and the thing ended with her still stranded and us driving off. Epitome of poor customer service.
Our guidebook had recommend the Red Bus Tour and we saw one of these smaller busses, but it seems that Big Bus has now acquired them. Too bad.
Big bus, get your act together. In the meantime, don't waste $30 on this.

2018年5月7日
自発的なレビュー
Big Bus Vienna ロゴ

Big Bus Vienna からの回答

Dear Mark,

thank you for the feedback!
We take the opinion of our customers very seriously and are sorry for the happened!
If you want to discuss it further, feel free to contact us anytime: infovienna@bigbustours.com

Nevertheless we hope that you enjoyed your time in Vienna!

Kind regards,
Big Bus Vienna

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