Pro Person 35€ keine Klimaanlage, auf Anfrage beim Fahrer wg. Klimaanlage wurde man eher bedroht, man kann ja aussteigen. Also kein Sevice für 35€. Nie mehr Big Bus
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レビュアーのコメントを見てみましょう
tolle Stadtbesichtigung die Bustour mit den zu hörenden Informationen war sehr interssant gestaltet und man lernt Wien aus einem ganz anderen Blickwinkel kennen. Für mich persönlich ein kleiner negat... もっと見る
企業が回答しました
Bus und Route sind super aber die Info über die Sehenswürdigkeiten sind monoton, lieblos ohne Charm und Schmäh.....nicht wienerisch sondern von einer Deutschen vorgetragen und die Mariahilf Strasse he... もっと見る
企業が回答しました
Wir waren über Neujahr in Wien und konnten mit BigBusTours viel von der Stadt sehen. Besonders hat uns die Stadtrundführung beim Yanis gefallen. Die App-Mitarbeiter haben trotz der Feiertage innerhalb... もっと見る
3.0
まあまあ
546件のレビュー
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Big Bus Vienna からの回答
Dear Trent,
thank you very much for the full points and the lovely feedback!
We are glad that you enjoyed your time with us.
We hope that you had a great time in Vienna!
Best regards,
Big Bus Vienna
Big Bus Vienna からの回答
Dear Richard,
thank you so much for the 5 points and the nice feedback!
We hope to welcome you back soon!
Best regards,
Big Bus Vienna
As a runner in VCM you get one ticket…
As a runner in VCM you get one ticket free, but is not advertised online. I booked tickets without knowing that.
2018年5月3日
自発的なレビュー
Big Bus Vienna からの回答
Dear Alin,
thank you for your feedback.
The action you mean, was a voucher from Big Bus in the VCM-booklet and it said: "Buy one, get one free".
We will think about that point and talk with the responsibles for the VCM, maybe we will find an online solution for next year.
We hope you enjoyed your stay in Vienna!
Best regards,
Big Bus Vienna
Public Transport a better option
The blue and red buses were supposed to run approximately every 20 to 30 minutes. I stood on museum area for an hour waiting for a blue bus. When it arrived I couldn’t get on as it was full. As a result of this I never got to see the military museum. On other occasions there was standing room only. Making use of public transport was a much better option.
2018年5月3日
自発的なレビュー
Big Bus Vienna からの回答
Dear Alistair,
thank you for your feedback.
We know about the issues which happened the last days and are sorry for the circumstances.
If you want to discuss it further, feel free to contact us anytime: infovienna@bigbustours.com
Nevertheless we hope you had a good time in Vienna and will give us a second chance next time.
Best regards,
Big Bus Vienna
No air conditioning on the ground level
Staff and services in general were great.
There was only one issue in some of the buses ground level - no air-conditioning, without possibility to open windows for ventillation and it was really hot.
2018年5月3日
自発的なレビュー
Big Bus Vienna からの回答
Dear Diveri,
thank you for the good points and the nice feedback about our staff and service.
We are glad that the hot weather didn't affect your rating that much and will talk about that point in the next meeting.
Best regards,
Big Bus Vienna
enjoyed the experience and drivers were…
enjoyed the experience and drivers were very helpful, although timetables weren't quite explicit
2018年5月1日
自発的なレビュー
Big Bus Vienna からの回答
Dear Ana,
thank you for the good points and the lovely feedback, especially about our drivers!
We will make sure to pass on the praise to them.
Best regards,
Big Bus Vienna
Big Bus Tour
Great tour, was very surprised how far out of the city center the tour went. Will definitely go on the tour again, and recommend it to all our friends and visitors.
2018年4月29日
自発的なレビュー
Big Bus Vienna からの回答
Dear LCWatson,
thank you for the 5 points and the fantastic feedback about our tour.
We are glad that you recommend us to your friends and visitors and look forward to welcome you back again soon!
Best regards,
Big Bus Vienna
Big Bus Vienna からの回答
Dear Alexander,
thank you so much for the full points and the good feedback about us!
We hope you had a great time in Vienna!
Best regards,
Big Bus Vienna
Poor language choice
2018年4月28日
自発的なレビュー
Big Bus Vienna からの回答
Dear Mia,
thank you for the feedback.
Since we offer 13 different languages, we are curious about which language you needed?
For further information feel free to contact us anytime: infovienna@bigbustours.com
Best regards,
Big Bus Vienna
Los dos recorridos son excelentes..
Los dos recorridos son excelentes... La información es interesante, y la música clásica con que se acompaña el recorrido es super bonita... Me encantó
2018年4月28日
自発的なレビュー
Big Bus Vienna からの回答
Dear Silvia,
thank you for the full points and the great feedback about our tours and our new commentaries!
We are very proud that you praise them and glad that you enjoyed your time with us!
Kind regards,
Big Bus Vienna
Touring Vienna was great on the Bus
Touring Vienna was great on the Bus. The narration was great and very informative. The ability to hop on and hop off was especially nice. The WiFi service was great because it allowed us to access the internet and calling without an international calling plan.
2018年4月27日
自発的なレビュー
Big Bus Vienna からの回答
Dear Ray,
Thank you very much for your complements and we wish to see you soon in another city where Big Bus operates.
Kind Regards
Big Bus Vienna
Bedingt zu empfehlen
Die Haltestellen waren schwer zu finden, da auf dem Plan keine genauen Straßennamen verzeichnet waren.
Wir hatten die Karten mit Schiffstour und wussten nicht genau wo wir hin mussten. Der Busfahrer konnte uns auch nicht behilflich sein.
2018年4月26日
自発的なレビュー
Big Bus Vienna からの回答
Dear S. Gerhard!
We are sorry to read that you were not satisfied with our service and tours.
Please accept our apologies for any inconvenience we may have caused to you during your travel. In Big Bus we take customer service very serious and we will be investigating your complaint and be certain that it will help us to improve our services, so can you please tell us the name of the guide or date and time.
If you want to discuss it further please contact us direct on infovienna@bigbustours.com.
Regards
Big Bus Vienna
.very happy with our experience -as
.very happy with our experience -as mature travellers - it suited us very well.
2018年4月25日
自発的なレビュー
Big Bus Vienna からの回答
Dear Carol,
Thank you very much for you positive feedback. It is great that you enjoyed our service so much.
We hope you take the same advantage when going to any other Big Bus tours destination.
Kindest regards,
Big Bus Vienna
I should have done this on my first day…
I should have done this on my first day in Vienna!! I did both the blue & red loop completely so I could get a sense of the city. The audio guide gave me a great history lesson, combined with beautiful music. The weather was lovely, so the open-air top level was perfect to enjoy it AND to take photos from a great perspective. It helped me to get oriented to the city and decide where I wanted to go back to. The hop-on / hop-off is an easy way to see sites in more detail. I travel frequently, and this is my first time on a tour - I am recommending it to my friends and family and will definitely do it again!
2018年4月24日
自発的なレビュー
Big Bus Vienna からの回答
Dear Linda S,
Thank you very much for your positive feedback as we are very glad to have exceeded your expectations. We are proud to have provided you with an informative tour and a good way to travel around Vienna, many thanks.
Best Regards,
Big Bus Vienna
It wasn't easy to book the tour in the…
It wasn't easy to book the tour in the hotel as there was some confusion about the Vienna City card and the 3 day pass. Eventually we booked on my mobile phone but then didn't realise we needed the yellow tickets! Once we were settled it was fine and we enjoyed the information commentary and the convenience of the bus.
2018年4月22日
自発的なレビュー
Big Bus Vienna からの回答
Dear Jayne Moore!
Thanks a lot for your short but kind words and your input which we will put onto our list of regular meetings!
Looking forward to welcome you soon again!
regards
Big Bus Vienna
Vienna tour
We always use bus tour in all our trips but big bus tour is the best we’ve exoerienced so far...highly recommended and very good tour guides..specially Charles and Zygy...of Big Bus Vienna tours..
2018年4月22日
自発的なレビュー
Big Bus Vienna からの回答
Dear Maria,
Thank you very much for your feedback, we are glad to see that we have nice and friendly people working on our team, and we will make sure we pass on the praise to Charles and Siggy.
Kind Regards
The Big Bus Vienna Team
Отличная обзорная экскурсия
Отличная обзорная экскурсия, можно выбирать для себя удобные маршруты, мне очень понравилось!!
EMAD, он продаёт билеты, на остановке 4 по маршруту, говорит по-русски) дал нам карту, все объяснил, спасибо ему! Компания надежная и я буду рекомендовать друзьям!
2018年4月22日
自発的なレビュー
Big Bus Vienna からの回答
Dear Zhanna Slobodskaia,
Thanks for the positive feedback. We are glad to see we have knowledgeable guide working within our team. We will make sure to pass on the praise to Emad. Many Thanks
Best regards,
Big Bus Vienna
We was born in Vienna... BUT... 😉
We was born in Vienna, live here since 43 years but... during your Tour we've heard and learned new things about the Vienna history and Past...! Absolutely GREAT! Thank you so much
Kind Regards Sarolta and Sascha
2018年4月22日
自発的なレビュー
Big Bus Vienna からの回答
Dear Sascha Osterauer!
Thank you for your 5 star comment - we are happy that you had a fantastic time onboard of Big Bus and that you did enjoy your time in your hometown Vienna.
regards
Big Bus Vienna
Very bad experience!
2018年4月21日
自発的なレビュー
Big Bus Vienna からの回答
Dear Sotirios Moralis,
We are sorry to hear that you didn’t enjoy your recent experience with Big Bus Tours.
Please could you email infovienna@bigbustours.com with further details so we can investigate?
Kind Regards
The Big Bus Vienna Team
Die Touren sind informativ und…
Die Touren sind informativ und interessant. Die Sehenswürdigkeiten liegen gut erreichbar von den Haltestellen entfernt.
Grundproblem der Bustouren ist generell der Einrichtungsverkehr, sodass man mit öffentlichen Verkehrsmitteln schneller von A nach B und umgekehrt kommt. Für uns war das 2-Tagesticket in Wien ideal.
2018年4月16日
自発的なレビュー
Big Bus Vienna からの回答
Dear Andreas Kraus,
Thank you for your nice comment. We are glad you have enjoyed our tour and that you found our team to be friendly.
Hope to see you soon again.
Best Regards,
Big Bus Team Vienna.
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