Billabong レビュー 

Het merk is best oke. Enkel de site is afschuwelijk. Ik had twee bikini's besteld in mijn eigen maat. Één bikini was perfect. De andere viel veeeel te klein. Ik wil het item retouneren maar ik kan niks vinden over retouneren. Dan loopt de site vast. Nu heb ik de klantenservice een bericht gedaan; geen respons! Slechte zaken dit. Zometeen ben ik over mijn retourtermijn heen en zit ik met een te kleine bikini

He reenviado todos los articulos y he dado mis datos de enviro con su return label pero no hacen nada y non he recibido mi dinero! Nunca jamas voy a comprar directamente de billabong!

Obwohl meine Retoure bereits mehrere Wochen laut Sendungsverfolgung eingegangen ist, zahlt Billabong mein Geld nicht zurück. Der Kundendienst ignoriert einen und kümmert sich nicht darum. Stattdessen bekommt man automatisch generierte Antworten.
Also Vorsicht beim Bestellen. Ich werde jetzt über meine Kreditkarte einen Fall aufmachen müssen um das Geld zurück zu bekommen. Das ist wirklich eine Frechheit was Billabong da macht und verdient nicht mal einen Stern!

Ordered items OVER 1 month ago, and they have still not sent a shipping notification. I have reached out multiple times and been told "Due to increased demand and a high volume of orders, processing times are currently longer than usual." Billabong has a customer's money, but is not shipping their paid for goods. They also told me refunds were not an option even though I only inquired in to shipping times, which is very fishy imo.

Absolutely Disgusting Customer service I order two pairs on mens board shorts on Billabong Australia website a week ago 2025. While I was ordering it come up saying you have received a free duffel bag as spent over $150 would you like this yes or no...? It's a great bag. I clicked yes it was put on the order I got to pay section it said discount. Put in 10% code and paid then checked email 📧 for receipt only to find NO free bag. So contacted Billabong Australia 🇦🇺 Customer service. This agent used excuses saying that I never added the free bag making out like I was lying so as a courtesy. I will send out the bag. Well mate I as entitled ✔️ to the bag as a courtesy are you serious. Mind you this oder was done on the same day. Bag turns up yesterday 6th March 2025. But no shorts disgusting and customer service uses the excess well your order maybe delayed due to cyclone Alfred at the moment thanks for your understanding. Wish I could of given a zero stars. Supported Billabong for years as a young surfer only to cop this rubbish at 56 yrs old. Shameful & an absolute joke...Time to change brands you lost a very loyal customer....😡🤬

Mixed review.. ordered 2 men’s shirts and also a nice coat for my wife, on the same day, Feb 5th 2025. The shirts were delivered on the 12th! However, by the 18th, after emailing their service team, I’m told they are very busy now, despite the shirts arriving in a week from orderiNg. It’s now March 5th , a month later, and still NO updates or shipping notice from the team at Billabong regarding the gift for my wife. So much for paying for the extra “express air” shipping fee? Thinking I need to cancel the order all together at this point. Clearly it’s been forgotten in the Chapter 11 retail issues , despite their reposts of continuing to work as an online distributor. It’s a shame it’s come to this for this clothing line.

I ordered an item 18 days ago and still ir is not processed and shipped yet. They keep saying that they have a lot of orders and that they will ship soon. I think that because they have declared bankruptcy, they will not ship it. They still offering new stuff on their web site, but everything is final sale now. They do not want to cancel my order saying that it was a final sale, but it is not indicated on my bill and I do not remember that it was when I made my order. When I ordered, I did not know that they declared bankruptcy. Be careful, if you buy something, you might not get it.

Schnelle Lieferung bei zwei Bestellungen, Qualität war sehr gut für das Preis-Leistungs-Verhältnis, da super Schnäppchen gemacht. Mehrere Größen bestellt und zurückgesendet, hat alles prima geklappt, plus schnelle Bearbeitung der Retourren. Hatte dem Kundendienst noch eine Frage gestellt und schnelle Antwort erhalten.

PS: Nachdem ich bestellt hatte und dann die Bewertungen auf Trustpilot gesehen hatte, war ich richtig geschockt 😮 Aber hier kann ich die schlechte Bewertung nicht nachvollziehen und nur darauf hinzuweisen, dass Billabong es wohl nicht gerne sieht, dass man Getragenes oder Gebrauchtes retourniert.

Ho fatto un ordine di una felpa di 139€ e ho fatto il reso il 4 novembre 2024 , ho richiesto 6 volte perché non era accreditato l' importo e non ho avuto mai risposta. Ho allegato la ricevuta della spedizione che ho fatto tramite Poste italiane .
E impossibile contattare l' azienda, dicono di scrivere al servizio cliente che non risponde.

If I could give Billabong 0 stars I would. I don’t know what has happened to this company but they have gone downhill massively. They never sent my items, didn’t answer my emails (unable to call as no number available) and only responded at the 11th hour when I put a claim through PayPal. It’s a shame as we used to order from them a lot but never again. If you want to give this company your money and not receive the items, go ahead but you have been warned.

Recently ordered 2 tee shirts, the part order arrived within a week. I had an email saying the other tee shirts had been shipped (tracking number was issued to follow the delivery). Tried to follow the delivery using the tracking number supplied only to be notified the tracking number is none existent.
I have emailed several times but I have had no answer. Tried to call the customer service number but guess what number is incorrect.
Strongly recommend nobody to use this company, customer service/care or support team is none existent just like the tracking number.

Nunca más volveré a comprar nada de la marca Billabong. Que indignación!! Resulta que compro en la página oficial de Billabong un traje de neopreno de alta gama,ya que en la tienda en la que suelo comprar mis trajes no tenian mi talla. Todo muy bien!! Llega el neopreno de 400€ y el mismo día que lo estreno,ya de muy mala leche le noto que tiene entradas de agua por las costuras y sellados!! Me dispongo a ponerme en contacto con ellos vía email porque como producto nuevo tiene sus 2 años de garantía. Primer email! Contestación de invitación a esperar a que se pongan en contacto conmigo. Segundo email!! Seguir esperando a que se pongan en contacto conmigo. Tercer email! No hay contestación. Todo esto desde el primer email al último un tiempo transcurrido de 2 meses aprox!! Ya no espero ningún tipo de respuesta ni solución al respecto.Es indignante que está gente nos robe nuestro dinero y que no se pueda hacer nada.Sinvergüenzas!! También quiero decir,que yo pelearé e iré donde sea para que está gente no se salga con la suya.

El 27/11 recibí el pedido de otra persona. Al día siguiente, tramité la devolución y a día de hoy 16/12, aún no he recibido la devolución del dinero. Me parece una atención al cliente pésimo y más teniendo en cuenta que el error ha sido de ellos y el precio de sus productos. Tengo muy claro que no volveré a comprar nada más en esta e-shop y no se lo recomendaré a nadie.

just impossible to track your order, insist you download an app to track but all it does is show you adverts, Once i actually found out the Courier Company it was Couriers Please the second worse company on the planet, just behind Aramax that is . You also can not save a password, every time you log in you have to wait for an email. super annoying and now it’s late and the CP website has expected delivery yesterday

We visited store in Honolulu, HI and it was my worse experience. They don’t appreciate their customers. Avoid Billabong if you value your money!

Camisa cara, unos lavados y fuera. Hecha en China: caraduras!!!! 69e. La próxima vez, voy a una tienda china y me compro una de 10e. Fuera, nunca más chatarra!!!

kundenservice antwortet seit über 3 wochen nicht

Sono 12 giorni che il reso è in Belgio e nessuno và a ritirarlo...scrivo ai contatti ma rispondono in automatico ed il servizio post vendita inesistente...mai più!!!!

It Was Good To Put It Out There l Got A Refund For The 3 Shirts Through Trustpilot n Consumer Affairs Recived It Today. What Ever State In Australia n Other Country's. Use Your Establishment. Consumer Law To Help Solve Theses Issues No One Deserves To Be Ripped Off. Don't Just Roll Over Go After Them. They The Sellers Can't Survive Without Us Buyers.Do The Right Thing Company's Brands Sellers etc 😠

La pero experiencia que he tenido nunca. Me falta un articulo por el que he pagado 80 euros, no me llega y me dicen que ellos confirman que ha salido del almacen. No me dan solucion y he perdido el dinero. Llevo casi 3 semanas intentando que por lo menos me envien de nuevo la prenda que falta.

A todo esto… el pedido era de 509 euros … creo que voy a devolver todo

Son unos sin verguenzas.

Son unos inaceptables. No compro mas aqui ! Acabo de devolver otras prendas porque ya no quiero tener nada mas de ellos.