Billabong レビュー 

Complete mess! Awful service. Do not buy from this company. Returned an order to the US which was even a hassle, they then received it but never refunded or acknowledged the return therefore making me lose the product and my money due to Paypal refusing the case as it was over 30 days since delivery to my address. No decorum at all, do not waste your time with these people.

Been waiting for two weeks for a shirt to ship. Tracking says waiting for pickup

Ich habe eine Shorts bestellt und auch bezahlt, diese ist aber nie angekommen. Der Kundendienst hat sich nie bei mir gemeldet, obwohl ich diesen mehrere Male kontaktiert haben. Bitte Vorsicht mit dieser Seite.

I am located in Canada but ordered something from US site only to find out I am unable to return from Canada even if I pay for shipping myself. This is predatory business practice and this is not properly explained on the website. While I like their cloth customer service is awful…I do not recommend buying online their products.

I dont like to write bad reviews but apalling customer service needs to be called out recently Billabong offered Tshirts at 30% off I selected a Tshirt that showed the 30% off and the original price was struck out and the discount price was advertised, when I added the item to the cart the disount wasnt showing. I then took a screenshot of the item showing the 30% discount plus the price was struck out and the discount price was showing I sent this to Billabong who responded the item wasnt on sale - even though I sent a screen shot. This is in breach of ACCC false adverttising rules and Billabong should be selling at lowest price advertised acording to ACCC, I went back to Billabong re there dishonest advertising practices but they have not responded disgracefull customer service false advertising be ware.

The negative reviews aren't wrong. While I love their stretch boardshorts (I've bought many over the past several years), their customer service completely undoes any positive feelings I once had about the company. For example, I received three swimsuits that were not as described in the website (advertised as 4-way stretch, but had zero stretch), and one of them was too small. The fact that it didn't stretch would have been a deal breaker, but it plainly stated in the description that it was 4-way stretch, so I bought it. The part about being too small was admittedly my mistake, as I accidentally forgot to select M on one of them in the order, and got the default S. Where that part becomes their customer service issue is that I noticed my error within seconds of submitting the order online, and couldn't see a way to cancel. I called Billabong customer service, only to be told that they couldn't cancel orders once placed, but I could return it for a refund once received. I thought that was ridiculous, since I had just placed the order less than a minute before placing the call, but what was I to do? I returned the small one after it finally arrived (kept the ones that fit), but they then charged me $7.99 service charge to get my refund. They should have just cancelled the order before shipping since it had been placed literally seconds before I called, but they refused to. The phone rep wasn't friendly or helpful, just said it couldn't be done. I haven't received what's left of my partial refund yet, but I expect (hope) I will get it at some point. By the way, I left a negative review on their website about the whole experience weeks ago, but it still hasn't shown up on their website. I hope they'll get around to it one day. I think I'm finally done with Billabong, and it's honestly sad to see such a recognized brand damaging its own reputation like this. I hope they can turn it around.

Edit: I did get my reduced refund. Raising from one to two stars. It would have been four stars if the material hadn't been misrepresented, and a $7.99 restocking fee deducted from my refund. While it's true that I ordered a smaller size than intended, I could have probably still kept and worn it if the material had indeed been 4-way stretch as advertised on their website.

Première commande impeccable, deuxième commande annulée par le vendeur (problème de stock) et 10 jours pour être remboursé par paypal ! Bof Bof

Worst online shop. No support system at all.

Finger weg!!!!
Bei mir fehlte ein Artikel im Paket. Der Kundenservice ist absolut grauenhaft und nach vier Wochen die erste Antwort, die auch noch sehr automatisiert wirkt.
Es wird mir nicht geglaubt, dass der Artikel nicht im Paket war und dass, obwohl ich sogar eine rechtsverbindliche Erklärung ausgefüllt habe und ich zufälliger Weise eine Zeugin beim Paket auspacken dabei hatte. Es wird nur darauf verwiesen, dass der Artikel angeblich gescannt wurde und das Packgewicht stimmt.
Fazit: Bitte dort nicht bestellen. Kundenservice geht anders. Artikel nicht erhalten. Geld weg. Reine Abzocke.

Als je zeker weet dat je het item wilt houden is het prima, snelle levering. Maar (net als berichten hiervoor) als je iets gaat retourneren ben je de klos. Ik heb inmiddels 3x gemaild (enige manier van contact opnemen) en alleen nog maar automatische reacties ontvangen over dat de terugbetaling 10 werkdagen duurt. Mijn retour heb ik op 27 juni verstuurd, dus die 10 werkdagen zijn inmiddels al lang voorbij.

Hopelijk kom ik door deze review in contact.

TERRIFICANTE!!!Se dovete fare pagamenti a loro, ma io sconsiglio, fateli tutti attraverso PayPal.L'azienda che riceve il pagamento si chiama NA PALI ma le email che raramente si degnano di inviare sono praticamente semi anonime ed e' impossibile ricercarle sullo storico delle email ricevute.Non completano mai l'ordine io credo sperando che il cliente si dimentichi e non potendo ricercare più' la mail con cui ti informano che parte dell'ordine non arriverà' diventa difficile gestire la richiesta di rimborso.

Ich habe vor dem Urlaub Bikinis bestellt, die an einen PickUp Shop zugestellt werden sollten. Das Paket kam leider später an als es sollte, da war ich bereits verreist. Als ich aus dem Urlaub zurückgekehrt bin war ich im PickUp Shop: man konnte mir nicht sagen was mit dem Paket geschehen ist, vermutete aber dass es zurückgeschickt worden war. Telefonisch teilte man mir mit das Paket sei abgeholt worden. Ich war mit Ausweisdokumenten im Urlaub und habe niemanden eine Vollmacht ausgestellt. Man versprach sich um eine Rückerstattung zu bemühen und Kontakt mit Hermes aufzunehmen. Das Ergebnis: angeblich sei das Paket abgeholt worden (Hermes bringt aber keinen Nachweis darüber) und ich bleibe auf den Kosten sitzen, mehr könne man auch nicht machen. Ist Billabongs Problem mit Hermes mein Problem? Wieso ist der Kundenservice nicht in der Lage Hermes auf den Zahn zu fühlen und einen Nachweis einzufordern? Wieso muss ich darunter leiden? Ich werde nie wieder bei diesem Shop bestellen!!! Nie nie wieder.

Me enviaron un bikini en vez de la camiseta que pedí. La etiqueta de devolución no se genera pero es que tampoco responden a los emails. El teléfono que en la web indica que no existe. El servicio postventa brilla por su ausencia.

Nunca compreis online ni por mediacion de privalia. Pedi un neopreno y la talla no se correspondia con las medidas de indicaban, lo tuve que descambiar pagando yo el transportista, cosa que no estaba explicado en la politica de cancelacion, segun ellos era 7 euros la devolucion y fueron 20 a traves de seur. Una vez seur entrega el paquete en sus almacenes, a la direccion que ellos me dijeron, me dicen que no encuentran el paquete, que no ha sido entregado, cosa que no es cierta porque tengo el albaran de entrega de seur. Osea que no tengo ni el neopreno ni el dinero. Estafadores!!

Honnêtement l´un des pires services client auxquels j´ai eu affaire pour une marque aussi connue. Déjà pas de numéro de téléphone pour les joindre, ça se fait uniquement par email. Ensuite ils mettent beaucoup de temps à répondre même pour des grosses erreurs de leur part (ils m´ont quand même envoyé un premier colis avec des vêtements pour homme et même pas de la même marque, puis le deuxième (le bon) est arrivé avec un article manquant). J´attends toujours une résolution de leur part.

C´est dommage car j´aime bien la marque, mais je ne racheterai pas en ligne chez eux.

I ordered an item from within EU, its now been more than 2 weeks and have still not received anything.

The tracking link in the confirmation email does not work. Their website customer support is horrible for EU customers, I tried contacting them and they told me they could only track US/Canadian orders and their AI assistant can only confirm that the order has been shipped…

Will try to get my money back from Klarna since I had to pay upfront. When I made my purchase from Billabong I did not expect this - do better!

Poor quality product. Purchased a cap for $39 (roughly 4 times more expensive than other brands) and it faded in the sun after 1 week. Struggling to return the product and get a refund.

Oh man I feel stupid for not reading the reviews first.. I ordered 2 items from billabongs EU website. I recieved the confirmation email for both and information that they will be shipped seperately. One of items did arrive in good time, had a tracking link that worked etc.

However, the second item I also recieved information about it being shipped, but the tracking link in the email only opened a browser with an error. When I typed in the order number and on billabongs website to check the status it only said shipped but no tracking link.

Its been 2 weeks now, no tracking link that works and the item hasnt been delivered. I contacted their customer support 6 days ago and I am still waiting on a live agent to get back to me. Sent another ticket request today.

I feel stupid for thinking this is a good brand, what a joke.

Never buying from Billabong again. Worst customer service, terrible quality, ridiculous prices, and just overall an awful experience. Returned my order because I could not justify paying $120 for two pieces of clothing and a hat, but they took an actual whole month to get me my refund back. Even if they receive your package/order back they don't give you the refund til after a good two weeks or so. Not a single response via email so don't waste your time. Finally got a response on their chat. But the guy was rude. Not sure how they're still in business.

Was assisted by a live person over the customer service line who informed me of information about my order's return status--confirmed the merchandise was received back 5 days after I shipped it, and informed me I'd receive my refund.
Billabong has had their merchandise back in their inventory for over 30 days and I still have not seen my refund pending or received an email confirming they received it.

I've emailed them all the information to check the order status: order number, FedEx tracking information, person whom signed off on receiving the package, I asked for my rightful refund but still have not received anything.

I've called them again and spoke to another live person who happily helped me with my refund over the phone (which the estimates quoted were inaccurate according to what I am due back).

In their missions statement, "Inspire youth,
Progress as the world evolves,
Make a difference to the community and environment: well they are far from accomplishing a mission if they can't meet customer service needs let alone respond to an email.

Byellabong