Billabong レビュー 

Kann mich allen vorherigen Bewertungen nur anschließen!
Ware zurückgesendet, keine Bestätigung darüber erhalten, keine Geld bis jetzt und auf Mails erhält man nur dämliche automatische Antworten.
Ich verstehe wirklich nicht, wie so große Unternehmen sich so einen absolut grottigen Umgang mit Kunden und „Kundenservice“ leisten können.
Vielleicht sollte man solche Infos in den sozialen Medien mal verbreiten, damit viel mehr Menschen davon erfahren.

Ich kann nur sagen - FINGER WEG!

Update: nach mehrmaliger Kontaktaufnahme habe ich nun endlich das Geld der Retouren erhalten!

Wie weet hoe ik in contact kan komen met billabong? Ik heb een paar e-mails gestuurd maar dan krijg ik een automatisch bericht en ook een x aantal keer proberen te bellen op +32 78 48 17 95 - er komt niemand aan de lijn en na 16min opgehangen. Mijn retour is niet juist verwerkt en wil het graag oplossen.

Awful
Never received a order number!

The clothes came in plastic bags, crumbled up and completely wrong sizing!
And trying to return one out of three items was impossible

Don’t use there website!!!!!

Despite the bad reviews, I had a positive experience with Billabong. My order was dispatched within 24 hours and arrived within 3 days. My only reason for knocking off a star is that the product I ordered was described as cream, but I found the colour to be more on the stone side. Nevertheless, I like the product and I would probably order with them again

Slow return process, have been waiting since April. No Customer service response. $7 for restock, ridiculous!

Wish I had read these reviews before purchasing. Stated 2-5 days delivery and shipping within 48 hours of order confirmation - I complained yesterday that it had been a week (4 working days) and no sign of the order even being shipped. I was told it could take 10 days or more which was not stated at checkout.

Terrible delivery times, awful customer service. Tried to cancel my order but was told it had been shipped (it hadn’t - the despatch email only came through today 24 hours after I complained). Will be refusing the parcel when it turns up.

Please do not buy from here! If you do want billabong items check out ASOS and other stockists or better yet use a totally different brand, not worth the awful delivery times and terrible communication.

Ware (2 Teile) bestellt. Diese wurde an einen Paketshop geliefert von mir allerdings nicht abgeholt. Nach Ablauf der Lagerfrist wurde das Paket retour geschickt. Jetzt erhalte ich die Gutschrift für nur einen Artikel. Automatisch generierte Mails sind wirklich kein guter Service. Paypal ist eingeschaltet.
Einmal und nie wieder bestell ich da!!!

Era da tempo che non acquistavo Billabong. Ho preso 2 camicie stupende.
Quella con le tartarughe della collezione King Stingray non puoi non prenderla!
Vestono benissimo e la qualità si sente.
Consegna dalla Francia senza problemi.

Me han cobrado dos veces 😡😡😡😡y no me contestan a los correos!!!
Una verdadera vergüenza.

I booked a hotel room through Billabong to include breakfast as depicted in the room description for Novotel. I received confirmation by email with a stated room typew and meal plan. The meal plan was SA? I did not know what this meant but because it mentioned a meal plan I thought fine.
When I arrived at the hotel they said I had booked room only and their confirmation of booking stated Room Only, which is quite clear.
I contacted Billabong and they said SA meant room only....so my question to them was why not send the same clarity of my booking to me as they did to the hotel. They made obvious excuses and refused to honour my booking with breakfast. They seem to lack any transparency with their booking process and confirmations.They offered me a $20 dollar refund but as they too my hotel cost in dollars I had a large currency transaction charge. I pursued them and then they refused to engage. So my advice is look elsewhere to book hotels etc.
I will of course be following this up with Amex.

Been a loyal customer for years with a dozen orders online. Finally needed to return one item after all this time. They shut down the link to do a return, won't respond to emails and won't answer the phone. If I can't buy with confidence that I can return an item, then I won't be ordering from them at all. Avoid unless you're sure you won't have to return anything from your order!!

Terrible customer service. Purchased a gift for Christmas and couldn’t return in January!! Ridiculous!! Will never buy direct from billabong again - will buy through Macy’s or other retailer if I really want something billabong, a company that has a “normal” return policy around the holidays - they suck and I would give negative stars if I could!!!

Scammers , poor customer service , never order online again.

I purchased men’s board shorts on billabong.com. They were running a holiday special with a promo code for 40% off. It showed as eligible on the product page. When I checked out there was nowhere to add the code for the discount. Nbd, I’ll email them to apply it. 4 emails with no response. I went to their website and started chatting. They said the “system” will not allow them to apply the discount or provide a refund. Nope, bye. You lost a customer. 👎🏽

Worst customer service. Disinterested and unprofessional

Purchased a 4/3mm wetsuit which was supposed to be Billabong's best. Wore it 4 times, then had a wipeout and it ripped. it was poorly made. Billabong refused to do anything about it. Horrible company.

I brought two dresses, not cheap dresses as Billabong don't do cheap but I like the quality. My complaint was about the Free Picnic Blanket with an order over $150.00. My order was certainly more than $150.00 but no-where did I see how to claim the gift. I completed my order and then emailed only to be told that it was for full price items only and if you didn't add it in before the transaction was completed, too bad. Not happy but will think twice about buying from Billabong again. I could've gone to another site and brought the same dresses with a nice discount instead.

Billabong returns state 7-10 business days processing. More like over 1 month. I confirmed my package was received by a returns agent less than 2 weeks and when I emailed customer service (after the package had been "delivered for 10 business days"), they confirmed the return. It was exactly another "10 full business days" to process my return and another 2 business days for the amount to hit my bank account. And customer service told me to follow up by the 18th of September. I didn't and had to wait until the 30th of September for money back. Not only did I pay for RETURNING THE PACKAGE, BUT THEY CHARGED A RETURN FEE. $68 order with return of only $53. LAUGHABLE 25% of my order charge GONE. Never again.

Confermo tutte le recensioni negative degli altri utenti, Billabong fa schifo. Ho comprato un paio di pantaloncini ed effettuato il reso perché mi andavano stretti, pagando 15 euro per la spedizione dell'articolo in Francia, che dopo un paio di settimane mi è stato restituito, in quanto il corriere ha provato a consegnarlo più volte senza successo, perché il ritiro è stato rifiutato, senza motivo.
Durante l'ultima settimana ho scritto una decina di volte al servizio clienti, sia tramite posta elettronica che compilando il form online, senza ricevere riscontro, se non messaggi di risposta automatici.
Non comprate da Billabong, o, perlomeno, utilizzate PayPal per pagare.

Worst customer service for online ordering that I've ever experienced. During a 50% sale online, my partner and I tried consistently to enter our order- our address kept saying "invalid" and wouldn't let us continue. We tried residential and business work addresses for delivery, same errors. I called customer service and they said the addresses were valid (obviously) and they didn't know what the problem was. They also said they couldn't put an order in via telephone. Ok? So how do I give you money and complete an order...?? I tried with a different browser, and called back. Same answer. I went online again and saw the sale was over. I called AGAIN and asked what do to- HOW CAN I GIVE YOU MONEY AND ORDER YOUR PRODUCT? No solution given, and he repeatedly told me he could now only offer 30% off anyway and not honour the 50% sale. How is this the customer's problem at all, and why did I have to lose out due to issues that were not our fault at all? So much time wasted. Unreal.