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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

We had previously had a trip to Desertas with the same company. Before we left heard that the weather was bad so we were offered a choice - cancel or take an alternative day trip. This time however we... もっと見る

5つ星のうち5の評価

It was easy to book online. All staff was great and friendly. The boat was comfortable enough, enough seatings and different types of seating. What I really appreciated was the respect the staff sh... もっと見る

5つ星のうち4の評価

It was good, but not 100% excelent. Same details here and there weren't perfect. Diogo was careful, funny and smart. He doesn't forget the nationality of the customers, to Portuguese spoke P... もっと見る

5つ星のうち5の評価

Da viagem efetuada às desertas no bonita da Madeira, posso divulgar como ponto fulcral a simpática e prestável tripulação (capitão Miguel, Ricardo, Ana e Sr. Francisco). O passeio de barco ás desertas... もっと見る

企業が回答しました

企業情報

  1. ホエール ウォッチング ツアー代理店
  2. ボート ツアー代理店

当該企業による記述

Bonita da Madeira and Margarita Sunset, are a genuine wooden gullet, 23m long and 99 tons, equipped by a professional and experienced crew, allowing you to enjoy the crystal blue ocean, beautiful bays and marvellous coast of Madeira Island and Desertas in the comfort and maximum safety. With us you can observe whales, dolphins, sea lions and more in Madeira Island.


連絡先

3.6

まあまあ

TrustScore 5段階評価の3.5

76件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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ネガティブなレビューの 10%に回答しています

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3.6

すべてのレビュー

(76)

過去12か月のレビュー数: 34

レビューを書く
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5つ星のうち2の評価

Une journée juste pour faire du bateau

Une journée juste pour faire du bateau, on a fait trempette, 1h avec le déjeuner plus une demi-heure de visite en bas des falaises sur un percour de 300m où on a rien vu à part 2 nids d'oiseaux dans les rochers.
Pas de phoques, pas de dauphin pas de baleine.
Pas d araignée car elles sont sur l île.

2025年6月25日
Bonita da Madeira ロゴ

Bonita da Madeira からの回答

Dear Eric,

Thank you for sharing your impressions.

We’re sorry to hear that the tour didn’t meet your expectations. However, we would like to clarify that sightings of dolphins, whales or other wildlife obviously can never be guaranteed, as we operate in open natural environments where animals follow their own rhythms and behaviours.

Our tour is designed to offer a combination of coastal sightseeing, swimming, a fresh onboard meal, and — when nature allows — the opportunity to observe marine life. Some days are richer in sightings than others, and this is part of the authentic experience of being at sea.

We appreciate your feedback and hope that, despite this, you were still able to enjoy the scenic beauty of the Madeira coastline and the atmosphere on board.

Best regards,
Bonita da Madeira Team

5つ星のうち4の評価

The trip was a great success

The trip was a great success. The service was friendly and attentive. We saw dolphins, although we only got to stop for a short time at the viewing point. On the way back we saw beautiful scenery and heard interesting information.

2025年6月24日
Bonita da Madeira ロゴ

Bonita da Madeira からの回答

Thank you for your review :)

5つ星のうち1の評価

Delayed refund…

The boat trip was cancelled due to bad weather. No problem. However we're struggling to get our refund. Still no luck and yet we get sent this email asking for a review

2025年6月23日
Bonita da Madeira ロゴ

Bonita da Madeira からの回答

Dear Stuard,

Thank you for your feedback.

We regret that your experience was affected by the cancellation of the tour — unfortunately, weather conditions can sometimes force us to prioritise safety over schedule, and we appreciate your understanding on that matter.

Regarding your refund: we would like to reassure you that it was processed in accordance with our cancellation policy. Depending on your bank or payment provider, it may take a few business days for the funds to appear in your account — something that is, unfortunately, beyond our direct control.

As for the review request email you received, please note that it is an automatic message sent to all customers with a booking, regardless of whether the trip took place or not.

We are truly sorry if this added to your frustration, but we assure you that our team acted promptly and in good faith throughout the process. Should you need confirmation of the refund or wish to speak with us directly, we’re more than happy to assist further.

We hope to have the chance to welcome you on board in the future — with sunshine and smooth seas.

Best regards,
Bonita da Madeira Team

5つ星のうち5の評価

Madeira boat trip

We come to Madeira most years, and always go on the Bonita de Madeira. The team are always very friendly and informative. Definately be back

2025年6月10日
Bonita da Madeira ロゴ

Bonita da Madeira からの回答

Thank you a lot for your 5-star review :) Our team really appreciates it

5つ星のうち5の評価

Sourire

Sourire, gentillesse et bonnes informations lors des visites !
Merci à vous tous 👍😁🌟

2025年5月26日
Bonita da Madeira ロゴ

Bonita da Madeira からの回答

Thank you a lot for your 5-star review :) Our team really appreciates it

5つ星のうち2の評価

Poor management

We didn't get informed the boattrip to Desertas Islands was cancelled due to bad weather. Instead we got confirmation that we could board at 10:00 am. The woman at the loket told us something went wrong in de system. We got the choice, book Desertas later in the week or take the dolphin and whales tour for € 40,-- per person. The rest would be refunded. We chose the second option.

Indeed we got a refund, but it was € 20,-- short. So instead of 40 we paid € 50 per person voor the tour. I imediately mailed the organization and when I heard nothing again after 3 days and still as of this day I didn't hear anything.

I think this is poor management.

The dolphin en whales tour was o.k. allthough we only saw some dolphins from a distance. But I liked that the captain really thouht of the dolphins and did not interfer with nature.

2025年5月25日
5つ星のうち5の評価

Good experience

Nice tour. Lucky to see whales and dolphins. Good to respect the animals maintaining distance and not staying too long. Very simpatic tour guide! She explained everything very well.

2025年4月10日
Bonita da Madeira ロゴ

Bonita da Madeira からの回答

Thank you a lot for your 5-star review :) Our team really appreciates it

5つ星のうち5の評価

The cruise turned out to be a great…

The cruise turned out to be a great pleasure, even if the whales changed their minds and did not appear. Several hours of relaxing lullaby on the waves.

2025年4月21日
Bonita da Madeira ロゴ

Bonita da Madeira からの回答

Thank you a lot for your 5-star review :) Our team really appreciates it

5つ星のうち5の評価

Fun Day Tour to the Desertas Islands

I thoroughly enjoyed my boat tour of the Desertas Islands with Bonita da Madeira on 27 April 2025. This tour got me off the beaten path to a unique ecological environment that I appreciated as a retired environmental scientist. It was also neat that the group travelled to these islands via a wooden schooner (Margarita Sunset) from Madeira. It took about 2.5 hours to get from Funchal Harbor to the Desertas Islands. I was the only one who hung out on the bow of the boat on the way over. There were some white caps on the water and salt spray glancing over the boat, but it wasn’t bad. I was prepared with waterproof pants/jacket/boots.

Once we arrived at the islands, and the anchor was set, we were treated to a delicious lunch of baked chicken, rice pilaf, and multicolor pepper salad that the cook prepared. Afterwards, only four of us customers went by zodiac to nearshore to get a tour of the ranger station and interpretative trail. We had to exit the zodiac in knee-deep water, which was a bit tricky to do in bare feet over the stones in the water and along the beach until we could stop to put our shoes back on. Ricardo and Fabio, the young boat staff, accompanied us on the interpretative trail. Ricardo did a fantastic job leading us on the trail, describing the interpretative signs about the flora/fauna/geology/history of these islands, answering questions, reigning us in if we wandered off the trail, and even finding a small ground-nesting bird for us to view. His English was perfect, and his warmth and enthusiasm for these islands was a real asset. We returned to the boat via zodiac. A few people snorkeled near the boat until we left for the journey back to Madeira.

On the way back, a selection of music from the 1960’s and 1970’s (the soundtrack of my youth!) was played over the loudspeaker. Ricardo put together this eclectic set of music, including snippets of ABBA, The Rolling Stones, and Stevie Wonder set to a dance beat, along with full versions of songs by other artists. Of the 11 customers on the boat, few of them spoke English. Music, though, is a universal language. I was on the bow of the boat again on the return journey as was a young man from Hungary. Although he didn’t know much English, we both gave the thumbs-up sign to different songs, and I would call out the artists I knew. Ricardo’s music compilation gave us a way to connect, despite our language differences.

Although we didn’t see any of the rare monk seals on the Desertas Islands, it was a joy to be in their environment and to imagine them raising their pups in the caves along the water’s edge. The spring wildflowers were blooming, and several birds were flitting about. I highly recommend this trip, especially to those who want a dose of nature without the crowds.

2025年4月27日
Bonita da Madeira ロゴ

Bonita da Madeira からの回答

Thank you a lot for your 5-star review :) Our team really appreciates it

5つ星のうち5の評価

It was all good

It was all good. Very good and nice service!

2025年4月19日
Bonita da Madeira ロゴ

Bonita da Madeira からの回答

Thank you a lot for your 5-star review :) Our team really appreciates it

5つ星のうち2の評価

Bateau 2 mats mais sans voiles!...

Bateau 2 mats mais sans voiles!.... Diesel!
Personnel sympathique, dommage que les commentaires, assez succins du reste, ne soit pas en français.
Balade longue pour une destination en fin de compte inintéressante car nous avons fait un simple aller-retour avec une station d'une demi-heure pour déjeuner à bord... repas très simple, une pomme en guise de dessert et pas de café.
Au retour il était prévu une collation avec boisson chaude que nous n'avons pas eu. Heureusement que quelques dauphins nous ont un peu distrait mais ils n' ont pas été engagés par l'opérateur 😂
Bref si vous avez 99 euros à perdre par personne... foncez !

2025年4月6日
5つ星のうち3の評価

So so

The boat trip was oke. The skipper could be more communicative. The toilets where very poor.

2024年12月3日
5つ星のうち1の評価

A fuir sans restriction

Réservation faite et payée sur le site Web pour une excursion le 25 décembre aux îles désertes de Madeire.
Reçu un email que finalement cette excursion est annulée parce qu'elle a lieu le jour de Noël.
Leurs propositions : reprogrammation ou remboursement.
Notre choix : remboursement
Remboursement de la somme à laquelle il est déduit des frais pour annulation.
Mais de quoi sommes nous responsables?
Fuyez et boycotter. Inadmissible

2024年12月22日
自発的なレビュー
Bonita da Madeira ロゴ

Bonita da Madeira からの回答

Dear Jean, stripe charged you the fee, not us, you should complain to Stripe, not us, we refunded the full amount.
You received a refund proof where it clearly states the Stripe Fee, Stripe charged you not us, we refunded the full amount of the value, again if you want to complain about it, complain directly to Stripe, it's not our fault. Inadmissible is for you to blame us about a charge made by the payments system to your card. Have a very nice Christmas!

5つ星のうち4の評価

Nice people and ok boat but not much…

Nice people and ok boat but not much information on the tour. Did not spot any animals at all. Nice coast line

2024年10月27日
Bonita da Madeira ロゴ

Bonita da Madeira からの回答

Thank you for your 4-star review and for taking the time to share your experience with us! We’re delighted to hear you enjoyed the company of our crew and the beautiful coastline.

We understand your disappointment about not spotting any animals during your tour. While we strive to provide the best experience possible, wildlife sightings can be unpredictable as we operate in their natural environment.

We also appreciate your feedback regarding the information provided during the tour. Ensuring our guests feel informed and engaged is important to us, and we’ll review how we can enhance this aspect of the experience.

We hope you’ll consider joining us again for another adventure—perhaps next time nature will surprise us all!

Warm regards,
The Bonita da Madeira Team

5つ星のうち2の評価

Not so great

Nice boat trip, but very limited. Not so great customer wise, very basic. Limited explanations about the ocean etc. If you are looking for a more informative trip where you can possibly see some animals, there must be better options (none from Funchal though).

2024年10月15日
5つ星のうち5の評価

L accueil

Gréât expérience

2024年10月6日
Bonita da Madeira ロゴ

Bonita da Madeira からの回答

Thank you a lot for your 5-star review :) it means a lot to our crew :)

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