Bowen Pies レビュー 

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2025年8月5日

We love that you love our pies, Jue! The cherry is definitely a customer favourite, so pleased it hit the spot for you. Appreciate the five stars, thank you!

Lana,
Bowen Pies

Bowen Pies からの回答

2025年8月5日

A solid statement if I ever saw one! Thanks for the great review, Mick. We look forward to your next order.

Lana,
Bowen Pies

Bowen Pies からの回答

2025年7月28日

Love that your pies were brilliant and your delivery was prompt. Thank you for the great review! Hope we can bake for you again soon.

Lana,
Bowen Pies

Bowen Pies からの回答

2025年7月28日

Thanks for your great feedback Philip, so pleased to hear that you enjoyed your Potato & Meat pie. Hope you enjoy the rest when you get round to them.

Lana,
Bowen Pies

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2025年7月24日

Wow, what a compliment - thank you Kenneth! So pleased that you enjoyed your pies.

Lana,
Bowen Pies

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2025年7月21日

Thank you for the review, we're really glad to hear our customer service hit the mark, even if the delivery didn’t go quite to plan this time.

We completely understand how frustrating it is when parcels aren’t handled with the care they deserve, especially when pies are involved! We always want your order to arrive in perfect pie condition, so we’re really sorry that wasn’t the case on this occasion.

We’re grateful you gave us the chance to put things right, and we hope we can get some fresh pies your way next time.

Lana,
Bowen Pies

Bowen Pies からの回答

2025年7月17日

Thanks for the smashing review David. We love that they tasted nostalgic for you and that they arrived in top condition. Hopefully we can bake for you again soon!

Lana,
Bowen Pies

Bowen Pies からの回答

2025年7月14日

Thanks for your feedback, Kim, I really appreciate you taking the time to share your experience.

As we chatted about over the phone on the day of delivery, your pies arrived on the delivery date you selected at checkout. They were packed, as always, in our temperature controlled boxes designed and tested to keep everything safely chilled for up to 48 hours in transit (even in warmer weather). They arrived in 27 hours from leaving our bakery fridges.

I understand that you were expecting the pies to arrive frozen, but just to clarify, our pies are always sent fresh and chilled, not frozen. They’re baked to order, packed with care and the insulation and cool packs in each box are there to keep them safe, not icy.

That said, we always want our customers to feel 100% confident in what they receive from us, which is why we were more than happy to offer you either a free resend or a full refund. Thank you again for your order and your feedback. I hope we get the chance to bake for you again.

Lana,
Bowen Pies

Bowen Pies からの回答

2025年7月11日

Thanks for taking the time to share your honest feedback, Robert, we really do appreciate it.

We’re so sorry to hear that the Chunky Steak Pies weren’t up to standard for you. We’ve looked into this with our bakery team, as we agree it sounds like something went wrong during production, and we’re taking it seriously.

Just to reassure you, we have now issued a full refund for the Chunky steak pies. While we wish you’d contacted us directly so we could resolve things sooner, we completely understand your disappointment, and we’re grateful you’ve brought this to our attention.

Regarding your website review- we don’t filter feedback unfairly. Our system automatically publishes 4 and 5 star verified reviews, but anything lower is manually moderated (just to make sure it’s genuine), and unfortunately we’re not notified when they’re submitted, which caused a delay in it appearing. We've since published your review, because transparency matters to us.

We’re really pleased to hear you enjoyed the Potato & Meat Pie, and we hope you’ll give us another try sometime, we’d love the chance to get it right.

Lana,
Bowen Pies

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2025年7月9日

So pleased you enjoyed the taste of our pies. Thanks for your 5 star review!

Lana,
Bowen Pies

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2025年7月7日

Cheers for the top review, Colin! It's great hearing that you enjoyed the pies as always. Looking forward to baking for you again soon.

Lana,
Bowen Pies

Bowen Pies からの回答

2025年7月7日

Thank you for the 5 stars, Les. Well packaged, great pies are what we're all about! It's so good to hear that you enjoyed them.

Lana,
Bowen Pies

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2025年7月7日

It's great to hear that our pies, packaging and delivery are consistently excellent for you! Thanks for the great review, Roger.

Lana,
Bowen Pies

Bowen Pies からの回答

2025年7月1日 に更新

So pleased to hear that you found our customer service excellent and that your pies were very much enjoyed! Appreciate the five stars, thank you!

Lana,
Bowen Pies

Bowen Pies からの回答

2025年6月25日

Thank you for your updated review Ian. We're so pleased that we could make things right for you! It's great to hear that you're enjoying your pies. We look forward to your next order.

Lana,
Bowen Pies

Bowen Pies からの回答

2025年6月20日

Thank you for the great review Laura. So good to hear that you enjoy your pies from our Market Street pie shop and that our staff gave you a great experience. Hope to see you back there again soon!

Lana,
Bowen Pies

Bowen Pies からの回答

2025年6月17日

Thanks so much for your kind words about our pies Kathleen. Really sorry to hear the Cheese & Potato ones weren’t quite right for you this time round. They were on sale as part of a limited run using a new season of spuds which are naturally a bit firmer than what we usually use in our Cheese & Onion pies. I'm sorry to hear that they weren't to your taste. We really do appreciate your feedback and we’d love to make it up to you next time!

Lana,
Bowen Pies

Bowen Pies からの回答

2025年6月17日

Thanks so much Derek! It’s brilliant to hear you enjoyed the steak puddings and we’re chuffed we could deliver the goods. We’ll keep working with our couriers to make sure service improves across the board. Really appreciate the recommendation and hope to send more pies your way soon!

Lana,
Bowen Pies

Bowen Pies からの回答

2025年6月17日

Cheers Robert! We're so glad you’re pleased and really appreciate you taking the time to say so. Hope to bake for you again soon.

Lana,
Bowen Pies

Bowen Pies からの回答

2025年6月17日

Ah we love this, thank you Mrs Gilmour! There's nothing quite like a proper Butter Pie. We’re so pleased we lived up to your expectations, it means a lot. Sounds like you’ve nearly polished off the box too… we’ll be here when you’re ready to order more!

Lana,
Bowen Pies