I had an appalling experience with this business. I bought three Samsung adapters and attempted to return them. The seller called me and promised a full refund, providing a return label valid for only... もっと見る
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I had a great experience with Hugh at British Modules. He resolved my issue with my charging cable quickly and provided excellent customer service throughout the whole process. Hugh arranged for... もっと見る
企業が回答しました
I purchased a hybrid glass &fusion screen protector for my iPhone 13pro max. It arrived quickly and in good shape. The company provide comprehensive videos for installing each type of screen protecto... もっと見る
企業が回答しました
I absolutely recommend British Modules! I have bought with them several times now and have gotten nothing but great deals, fast shipping, and impeccable customer service. In my last order,... もっと見る
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企業情報
当該企業による記述
We started from humble beginnings, selling small items at college and university halls. We quickly learned the importance of obtaining quality products at discounted prices and passing the savings on to our customers. We also realized the significance of providing excellent customer service, utilizing online messaging tools on top e-commerce marketplace platforms and social networking websites to truly engage with our customers. By using these channels, we were able to establish meaningful and long-lasting relationships. Today, British Modules is one of the most trusted suppliers in the UK. We source all of our products from reputable and authorized manufacturers and distributors, and we rigorously test and approve each product to ensure that it meets our high standards. We make sure that none of our products make false claims and that they perform exactly as advertised. Our ability to source gadgets and mobile accessories worldwide and our reputation in the authorized distributor network are what give BritishModules.co.uk a competitive edge. We cater to businesses of all sizes, offering wholesale prices with no minimum order requirements to small traders, merchants, retailers, and even large wholesalers. In addition to wholesale, we are now partnering with leading brands and manufacturers to distribute their products in an efficient and professional manner throughout Europe and the United Kingdom.
連絡先
23 Darwin House, Kingsgate, HA9 9AX, Wembley , 英国
- 02089045795
- CustomerServices@BritishModules.com
- britishmodules.com
4.4
優良
351件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 90％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quality people, quality products.
It’s very satisfying in these money grabbing and fake ridden times, to find a company that only supplies genuine and properly approved equipment. From ordering to receiving, I can’t fault British Modules on quality of staff, service or products. I will be shopping with them again and I highly recommend them.
2024年8月8日
自発的なレビュー
British Modules からの回答
Hi Roy, thanks for your support. We really appreciate it. Unfortunately, we have had a surge of cheapskate freebie seekers from who knows where, blackmailing us and demanding a freebie or refund, threatening us. Your review means we can continue to grow and expand our business. We couldn't get your details here. However, if you email our customer services, we can issue a £1.99 gift card to show our appreciation.
Although we had a delivery problem this…
Although we had a delivery problem this was sorted out by customer services as soon as it was brought to their attention. Therefore we would not hesitate to use the company again.
2024年7月15日
British Modules からの回答
Alan, thank you so much for your support. We truly value it. Unfortunately, we've encountered a wave of individuals seeking freebies, making unreasonable demands. Your positive review allows us to progress and develop our business further. If you require anything in the future, we'll be happy to offer you a generous discount. Additionally, I've sent you a £1.99 gift card as a token of our gratitude. Feel free to use this gift card in conjunction with any active discount code on our website.
Great products
My purchased product arrived in a great condition. I had a small issue with delivery but the service team got in touch and sorted it for me. I would reccomend this company, really genuine. Best of luck to them.
2024年7月23日
British Modules からの回答
It is with immense gratitude that we at British Modules acknowledge your positive review. Your thoughtfulness in taking the time to provide such encouraging feedback is truly appreciated, as it is often the case that customers are more inclined to voice their concerns rather than their satisfaction. Your kind words hold great value for us, and we are honoured by your support. Should you ever require further assistance from our establishment, we will be delighted to arrange a suitable discount for you.
Excellent screen protector
Excellent screen protector, used on many phones over the years and never needed replacing, including a child's first phone. Don't worry about the small bubbles on applying to the phone, they go within a day or so.
2024年7月20日
British Modules からの回答
Hi David thank you for your support, it means a lot to us. Unfortunately, we've had to deal with an influx of individuals seeking freebies and making demands. Your review is vital for the growth and expansion of our business. If you ever need anything in the future, we will be happy to provide you with a generous discount. As a token of our appreciation, I've issued a £1.99 gift card for you to use along with any active discount code on our website.
British Modules からの回答
Dear Mark, your support is invaluable to us. Dealing with individuals seeking freebies and making unreasonable demands has been challenging. Your review is essential for our business to thrive and expand. If you require anything in the future, we will gladly arrange a generous discount for you. To show our gratitude, I have issued a £1.99 gift card for you to use along with any active discount code on our website.
The charger burst into flames!!
Steer well clear of these fake products!! The charger was melted and could have burst into flames!!
They even asked me to return it for inspection, clueless!!
2024年7月2日
British Modules からの回答
Please don't trust this review, it was written by a Cheapskate freebie seeker who was after a refund! We have issued them a return label they have been giving us difficulty because all along they wanted to get a refund and keep the item!
FAKE PRODUCTS!
1) I was supplied with fake and dangerous Samsung chargers. Obvious fakes.
2) When I emailed them, they rang me. The man who spoke to me wouldn't let me talk - he kept talking over me saying the chargers are not fake and that they have "a reputation to uphold." He was rude and pushy. He then said he'd replace the faulty and fake chargers, but I had already bought replacements from a reputable company. So I requested a refund.
3) They have so-called refunded me, but they've done so in a way that has been rejected by my credit card company. They will not accept this and they say the matter is closed. I now have to wait until my credit card company looks into the matter, before I get my refund. This could take another 5 days, but the credit card company will eventually give me my money back.
I am very unhappy with the service I've received from this company! It seems that they don't like it when you point out that they sell unsafe electrical copies of genuine products. Furthermore, they really don't want to refund you and they will make it as hellish an experience as is possible to get your money back.
I told them that they were refunding in a way that does not work with the credit card company, and they refuse to refund in the manner which the creditors asked - they've refunded to my virtual wallet, and not to the credit card directly.
Do not bother with this company, unless you are prepared for the hassle you have to go through to get a refund. Totally unprofessional people. It has been almost 2 weeks since I ordered, and I'm still waiting for my refund to be properly dealt with.
UPDATE:
Someone rang me several times yesterday - Mon 22/07/24. Like others on here, they wanted me to remove this genuine review! This makes me wonder... how many five star reviews on here are the result of people caving into their demands? How many people have they scared into submission? This tactic is illegal and I'm going to take this further now. How dare they ring up demanding to change the review!
2024年7月7日
自発的なレビュー
British Modules からの回答
We are truly sorry to hear about your experience and the frustration it has caused. Customer safety and trust are extremely important to us, and we take any concerns about our products very seriously. We never knowingly supply counterfeit or unsafe goods, and if an issue is raised, we investigate it immediately. For example if we have multiple complaint about a newly sourced item we take it out of rotation and seek a new supplier.
We also regret that your refund was not processed smoothly. Refunds should always go back to the original payment method, and we apologise for the delay and inconvenience caused here. We are reviewing this process to ensure it does not happen again.
As a small business, positive reviews really help us grow. Understandably, most customers only leave feedback when something goes wrong. Many of the positive reviews you see here are from customers who initially had an issue but kindly updated their review once we resolved it. If you feel satisfied with the outcome of your refund, we’d be very grateful if you could update your review to reflect that.
We appreciate your feedback and will use it to improve both our products and our customer service. If you would like to discuss this further, please don’t hesitate to contact us directly.
Genuine Samsung replacement is…
Genuine Samsung replacement is reassuring. Good, quick delivery.
2024年6月27日
British Modules からの回答
Thanks for your support, we really appreciate it. If you require anything in the future, please let us know and we will arrange a generous discount for you.
Good product, great support
Extremely good support through some couriering issues, kept me informed and sorted the issues
2024年6月27日
British Modules からの回答
Hi Mr. Green, thanks again for your support. We have issued a 15% discount voucher and also I just sent you a £1.99 gift card to use with your next purchase. If you require anything, please don't forget to message us or call. We are a small family business and we always look after our loyal customers...
Good item, longer delivery
The product is great, and it all went smoothly. In these days of instant delivery from Amazon, it's worth remembering that this company suggests delivery in 10 working days, which will not suit the impatient.
2024年6月27日
British Modules からの回答
Thanks for your support, we use all the major shipping facilities and on average deliver in less than 2 to 3 working days, but because too many customers have harassed us about minor delays, we have written exactly what the small prints on shipping carriers state on their website. For example, Royal Mail claims 2 to 10 working days for their standard 48h shipping. So instead of writing it in small letters, we have written it in bold to avoid customer complaints. We have issued a gift card for your next purchase to show our appreciation. You can use this gift card along with any running promotion. Thanks
Pleasantly surprised ** at first .. read whole review please**
Pleasantly surprised to be honest! ** READ WHOLE REVIEW**
Ordered White Samsung galaxy AKG headphones (after months of searching aha) I was a little skeptical at first I have to admit! £11.50 and opted for the Free P&P - arrived three days after ordering placed! -
Headphones themselves are nicely packaged, convincing Samsung branded box all the serial numbers etc - would suggest maybe getting rid of the plastic insert holding the bundled up headphones inside and place some tissue paper or something a little easier recycled -
Headphones look good, they're a little lighter than I was expecting but all the wires and adaptor looked to be good - was VERY tight fit with the USB C port on my phone almost too tight to get on
Sound - after a little adjustments of the equaliser they sound amazing with rock/punk/metal music no hollow or tin sounds
Haven't used the buttons on the cable yet but they seem sturdy
All in all great product for a great price!
**EDIT AFTER ONE USE**
Used first time for a dog walk nothing big, sounds was good - the button on the wire is definitely dodgy on mine :') changed song a couple of times worked okay ish finding the middle click was a little hard, without touching it volume started turning down by itself leading me to a volume war with my phone 😂 other than that worth the £11.50
**FINAL EDIT**
amazing customer service, sent me a gift card (not received yet) for replacement headphones - extremely apologetic and very helpful - haven't yet re ordered headphones
**Edit 01/10/2024**
After a day they gave up, first contact from the company was positive, claimed to have sent me a gift voucher that was never received. Ended up paying out for a brand name headphones that I used as a teenager and they're a million times better never going anywhere else again :')
2024年7月10日
自発的なレビュー
British Modules からの回答
Thanks for your positive review. we appreciate your support and if you ever need anything else from our store we will arrange a generous discount. as we always look after our loyal customers.
Very many thanks
Very many thanks. It arrived quickly and was put into immediate use to charge my iPhone and iPad and it’s perfect for both.
2024年6月20日
British Modules からの回答
Thank you for your favourable feedback. We are truly grateful for your kind words. Regrettably, we have encountered numerous individuals looking for handouts and trying to manipulate us for their benefit. Trustpilot has not been helpful in addressing this issue. To show our appreciation for your support, we have provided you with a gift card to use towards your future transactions, in addition to any current promotions or discounts.
British Modules からの回答
We appreciate your positive review. It means a lot to us. Unfortunately, we have faced challenges with individuals looking to take advantage of our generosity by seeking unwarranted refunds or replacements. Trustpilot has not been proactive in addressing this issue. As a token of our appreciation for your feedback, we have sent you a gift card that can be used for your next purchase, alongside any existing promotions or discount codes.
The best I have found - Return Customer
I use these guys for all my screen protectors (Watches and phones). They are the best I have found. If they don't have what you need, they might make it for you.
Unfortunately they have sent the wrong item on a couple of occasions, but their customer service is excellent and always quickly and easily resolved. Highly recommended A*
2024年6月21日
自発的なレビュー
British Modules からの回答
Thanks a lot for your support. We really appreciate this gesture
Best place for authentic samsung chargers
These guys are my people and are always authentic and send me real chargers.
At least it won't burn ya house down like fake chargers at your local phone shop (has happened to me)
2024年6月7日
British Modules からの回答
Thank you for your honest review. We truly appreciate your support. If you are interested in any other products from our store, please feel free to contact us. We would be more than happy to arrange a generous discount for you, as we value customers who show their support.
Samsung Audio adapter
The item was, as described, it works, it appears to be a genuine Samsung item.
2024年6月7日
British Modules からの回答
Thank you for your sincere review. We greatly value your support and are grateful for it. Should you need any further items from our establishment, please do not hesitate to reach out to us. We would be delighted to offer you a substantial discount as a token of our appreciation for customers like yourself who express their loyalty.
British Modules からの回答
We extend our heartfelt gratitude for your honest review, which we truly value. Your support is invaluable to us. If there are any other items you need from our store, please feel free to contact us. We would be thrilled to arrange a special discount as a gesture of our admiration for customers like you who show unwavering support.
Genuine parts.
Fantastic service. Ordered and received boxed Samsung USB-C headset jack adapter, which enables use of existing headphones with new mobile phone which does not have a headphone socket. Adapter plugs into charging port at one end & accepts headphones at other end. Speedy delivery, item working correctly, happy customer - many thanks BritishModules.
2024年6月11日
自発的なレビュー
British Modules からの回答
We sincerely appreciate your candid feedback and the support you have shown us. Your patronage means the world to us. Should you require any other products from our store, kindly get in touch with us. We would be more than happy to provide you with a generous discount as a way of thanking you for being such a loyal and supportive customer.
AVOID. Two week delivery, item was faulty, refund refused
Delivery took 12 days. Phone cable stopped working 9 days after receiving it. Company refused a refund and has been rude and argumentative.
After I threatened legal action, they offered a refund in exchange for a positive review (which is illegal). I gave them the positive review, have received the refund, and now am leaving my actual review.
A bunch of Ídiots at this company with no regard for customer service or the law.
2024年2月21日
自発的なレビュー
British Modules からの回答
We are truly sorry for the experience you encountered and would appreciate another chance to serve you better. As a token of our commitment to your satisfaction, we would like to provide a gift card and a discount on your upcoming purchases. We sincerely hope that when you return, you will be delighted, allowing us to regain your trust.
Excellent service. Very satisfied with product
Efficient and no problems with delivery or product.
2024年5月10日
British Modules からの回答
Your honest review is highly valued, and we are truly grateful for your support. If there are any other items you require from our store, please feel free to contact us. We would be more than happy to offer you a generous discount as a gesture of our appreciation for customers like yourself who actively demonstrate their support.
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