Brunomarc レビュー 

Brunomarc からの回答

2026年6月29日

Hi stephanie mason,

Thank you for your kind words.

We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.

We look forward to your next shopping encounter with us.

Brunomarc からの回答

2026年6月25日

Hi Shawn Tuthill,

Thank you for your kind words.

We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.

We look forward to your next shopping encounter with us.

Brunomarc からの回答

2026年6月22日

Dear Kim,

After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping.

Thank you for choosing us.

Brunomarc からの回答

2026年6月22日

Hello JV,

We're so happy to hear you had a great experience with Bruno Marc.

Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.

Brunomarc からの回答

2026年6月22日

Hi Lucas,

Thank you for your kind words. We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience.

We look forward to your next shopping encounter with us.

Brunomarc からの回答

2026年6月17日

Hi Gaven Pangos,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible, coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.

Brunomarc からの回答

2026年6月17日

Hi Shane Sensenig,
We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible, coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.

Brunomarc からの回答

2026年6月8日

Hello Susan Bacsick,

Thank you for taking the time to bring this to our attention.

I am very sorry to hear about your unpleasant return experience. We’re committed to improving our services and ensuring every customer has a positive experience. One of our customer support representatives will reach out to you soon.

Brunomarc からの回答

2026年6月4日

Hello JENNIFER,

It is not everyday that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed.

Your comment has given us valuable insight into the styles and designs that we provide at Bruno Marc.

We sincerely thank you for taking the time to share your thoughts with us.

Brunomarc からの回答

2026年6月3日

Hello Dennis A Walker,

Thank you for your glowing review!

We're delighted to hear that you had such a positive experience with our company and that our products/services exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs.

Thank you for choosing us.

Brunomarc からの回答

2026年6月1日

Hello Lee.G,

We're so happy to hear you had a great experience with Bruno Marc.

Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thank to amazing customers like you.

Brunomarc からの回答

2026年6月1日

Hi Daniel Robinson,

We’re sincerely happy to hear that you had a positive shopping experience and purchase!

Our mission is to deliver the best products possible coupled with quick, supportive service.

Reviews like these drive us to keep raising the bar.

Brunomarc からの回答

2026年5月29日

Hello Jett,

We appreciate you acknowledging our timely deliveries and customer support!

We strive to be remarkable, and your support motivates us to do so. Welcome to the family, and we hope you enjoy more products from us in the future.

Thank you for your support.

Brunomarc からの回答

2026年5月28日

Dear ed castro,
After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.

Brunomarc からの回答

2026年1月26日

Dear Essa Sisoko,

Thank you for taking the time to share your feedback on Trustpilot regarding your recent experience with our [CrossFlex NeatPolish+] Men's Wide PU Leather Dress Sneakers. At Bruno Marc, we deeply value every customer’s voice, and we are truly sorry to hear that your sneakers’ inner lining tore after six months of wear, which made them uncomfortable to wear and caused you disappointment.

We take product durability very seriously, and your comment about the inner lining has been immediately brought to the attention of our quality control and product development teams. We are actively following up on this matter—our customer service team has already sent you an email to request some pictures of the torn inner lining, which will help us thoroughly investigate the issue and identify areas for improvement in our materials and craftsmanship.

Please rest assured that we are committed to resolving this issue to your satisfaction. Once we confirm the details of the damage through the pictures you provide, we will promptly offer you a suitable solution. We also want to assure you that we are continuously working to enhance the durability of our products, and your feedback will play a key role in helping us improve future pairs of sneakers.

Thank you again for your honest feedback—it is customers like you who help us grow and deliver better products. We hope to have the opportunity to regain your trust and provide you with a better shopping experience in the future.

Sincerely,
BRUNO MARC Customer Care Team
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📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Brunomarc からの回答

2025年12月14日

Dear Bryan,

Thank you for taking the time to share your feedback.

It is deeply regrettable that the product you purchased caused injury to your heel, especially during an important business trip. Your satisfaction and trust are incredibly important to us, and we take your concerns very seriously.

While your order was placed in March (beyond our standard 90-day warranty), we recognize this was your first wear, and we have been actively following up to address the issue since your initial reach-out. Our team is committed to finding a resolution that acknowledges your experience, and we are continuing to communicate with you directly to work toward a fair outcome.

As a brand that values integrity and long-term customer relationships, we sincerely regret letting you down. We value your feedback as it helps us improve our products and services, and we are dedicated to ensuring every customer feels heard and supported. Please know we are working diligently to resolve this matter, and we appreciate your patience as we do so.

If you have any additional details to share, please feel free to reach out to our customer service team directly—we are here to help.

Sincerely,
BRUNO MARC Customer Care Team
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📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Brunomarc からの回答

2025年12月14日 に更新

Dear Michael Kladas,

Thank you so much for taking the time to share your experience with us—feedback like yours helps us improve, and we truly appreciate you bringing this issue to our attention.

We want to take a moment to clear up any misunderstandings around your recent shoe order, including our return shipping process, warranty policy, and how we addressed your concern. Your experience matters deeply to us, and we want to ensure you have a full, clear picture of our policies and actions.

First, let’s clarify return shipping costs for damaged items:
Our general return policy does note that customers cover shipping fees for regular requests (e.g., a change of mind). However, this rule never applies to items received damaged, and we want to be crystal clear: in our previous conversations, we never intended to suggest you would need to pay for return shipping for your damaged shoe. We realize this led to an unintended misunderstanding, and we apologize for any confusion or frustration this may have caused.

Next, a transparent breakdown of our warranty policy:
To help you understand how we handle product issues, our warranty covers all items for 90 days against manufacturing or material defects. Here’s how it works in practice:
For issues arising within the first 30 days, customers qualify for a full refund or replacement. After 30 days but within the warranty period, they will receive partial compensation depending on the issue. Please note that not all cases guarantee a full refund or replacement, as compensation is determined by specific circumstances.

How we addressed your damaged shoe:
When you first reached out about the damage, our initial assessment—based on the limited details we had at the time—suggested it might be a minor defect. Following our 30+ day warranty guideline, we first offered a 30% partial refund.

But as soon as you shared that this didn’t meet your needs, we made your satisfaction our top priority (as it always is). We didn’t hesitate to adjust course: we processed a full refund for you right away, with no extra steps or delays.

We sincerely apologize for the frustration and inconvenience you faced during this process. Our team works hard to communicate policies clearly and resolve issues fast—and we’re truly sorry we didn’t proactively clarify these details from the very beginning.

We hope this explanation clears up any misunderstandings, and we’d be grateful for the chance to earn back your trust.

If you have any other questions, or if there’s anything else we can do to make this right, please don’t hesitate to reach out.

Best Regards,
BRUNO MARC Customer Care Team
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📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Brunomarc からの回答

2025年12月14日 に更新

Hello James Wright,

Thank you for letting us know about the issue.

We understand your frustration regarding return shipping costs, and we want to clarify that this policy is clearly outlined in our return policy (available at https://www.brunomarc.com/pages/return-policy), where we note that buyers are responsible for return shipping fees. This is a standard part of our process to help maintain fair pricing for all customers.

At this time, We've already reached out to you directly to address the return shipping cost concern, and we're committed to working through this with you to find a solution that leaves you satisfied.

Your experience matters greatly to us, and we hope to resolve this promptly.

Best Regards,
BRUNO MARC Customer Care Team

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📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Brunomarc からの回答

2025年12月14日 に更新

Hi dear,

We are saddened to hear about the issue you encountered with our product.

I think there may be some misunderstanding on your part.

Please note that the 30% refund option is for you to keep the shoes.

If you return the shoes, we will arrange a full refund.

Would you mind contacting us and providing us with the necessary information? And we will do our best to resolve the issue for you.

I would like to attach our email address for the support team.
support@brunomarc.com

I look forward to solving this issue with you and hope to hear from you.

Best Regards,
BRUNO MARC Customer Care Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.brunomarc.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@brunomarc.com
Available 24/7 (Sun–Sat)
Phone: +1 833 610 1816
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM

Brunomarc からの回答

2025年2月5日

Your comments have been shared with our entire team at [Brunomarc]. When we hear from a happy customer like you, we spread the positivity around! Thank you for your generous time. :)