byRuby レビュヌ 

2,008
•
TrustScore 5段階評䟡の4.5

4.5

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I made a mistake when ordering and this was quickly and efficiently dealt with by Katie ? Who listened carefully - a rare occurrence. Explained where I had gone astray. Cancelled the order and ar... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Prompt and perfect delivery. Delicious recipe's with no compromise to homemade. Extremely cost effective, you would struggle to make the same for yourself at the same price, with no waste and time fri... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Delivery on time, well packed and straight in the freezer. The thing I like about Ruby food is that there are little or no harmful additives and it tastes delicious. My husband is 90 and I'm headi... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

Such a disappointment. I bought from ByRuby around 6 years ago and it was excellent. I presumed it would be the same. Whilst the food is still tasty, there is so little protein and so much sauce that... もっず芋る

䌁業が回答したした

䌁業情報

  1. 冷凍食品補造業者
  2. 食品補造業者
  3. 食品メヌカヌ
  4. 食品提䟛業者
  5. 冷凍食品店
  6. 出前

圓該䌁業による蚘述

Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

2008件のレビュヌ

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顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 92に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.5

すべおのレビュヌ

(2,008)

過去12か月のレビュヌ数: 236ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Delicious food and well prepared

Delicious food and well prepared. Clearly a lot of love getting this put together. Highly recommended

2025幎7月23日
byRuby ロゎ

byRuby からの回答

Hello Fen, I'm so delighted you can taste the love we put into the food. We try really hard and lots of work goes into every single handmade dish so I'm really pleased you can taste the difference

5぀星のうち4の評䟡

Tasty and nutritious.

We liked almost all the food delivered. These are our comments:
Taste 10/10
Delivery 10/10
The texture of the Chicken tikka masala was slightly undercooked.

2025幎7月16日
byRuby ロゎ

byRuby からの回答

Thanks so much for your review Douglas, we'll take a look at the chicken, I wonder if you might have needed to heat it for a little longer. Ovens can vary enormously.

5぀星のうち1の評䟡

Sorry, but I am here again

Sorry, but I am here again. Another disappointing Fish Pie to wade through. The packaging says 'Generously filled with sustainably sourced Smoked Haddock 6%, Cod 7% and Salmon 7%'. 20% of the Fish Pie is Fish, really. That is not 'Generously'. My Fish pie had less Fish than even that and this is the third time I have complained about the lack of Fish. I have read all the reviews on Trust Pilot about myRuby products and the overriding complaint is not enough main ingredient. This is a fundamental problem and you need to listen to your customers otherwise you will not have any.

2025幎8月13日
自発的なレビュヌ
5぀星のうち2の評䟡

The delivery box was solid BUT contents ruined

The delivery box was solid . On opening the brown wrapping paper was damp ; as was the outer cardboard sleeves of the meal pots !!! On uncovered further I found the Boeuf Bourguignon cellophane wrapper was open and defrosting ! I sent e mails and photos
. But no reply?? Still awaiting reply to this correspondence
. I have previously ordered food and told many family and friends about ‘ BY RUBY ‘ 
but no more !!!

2025幎7月16日
byRuby ロゎ

byRuby からの回答

Dear Harry

So sorry to hear you have had this poor experience with your delivery. We have not however received any emails from you - I have checked our entire customer service database via your name and your email address. Do drop us an email at orders@byruby.co.uk and I will look into this as soon as I can

Kind regards

Alice
Customer Service Manager

5぀星のうち3の評䟡

Issues with packaging

I have yet to try the meals I ordered (which were paid for using a voucher that was gifted to me by a friend as I recently suffered a bereavement) but I was disappointed with how they arrived. The food had already started to defrost as the packaging was insufficient in keeping them frozen, which in turn meant that the box had become wet and was collapsing. The package was left on my doorstep even though I was at home and I brought it in within 10 minutes of it being delivered once I realised that it was there.

2025幎7月24日
自発的なレビュヌ
byRuby ロゎ

byRuby からの回答

Hi Louise, so sorry to hear that your meals arrived with you in such a poor state. This is not at all what you should expect from us. If you could drop us an email at orders@byruby.co.uk with details of all the dishes affected, I will look into this for you as soon as I can. We will also make sure we put this right for you.

5぀星のうち5の評䟡

ByRuby is the best

ByRuby is the best. So lovely to be able to gift such delicious and wholesome meals to our friends. We live in another country and I would love to be able to hand deliver home cooked meals, but as I can't, this is the next best thing.

2025幎6月23日
5぀星のうち3の評䟡

Very average meals for the price and


Very average meals for the price and low on flavour, quite bland

2025幎7月30日
自発的なレビュヌ
byRuby ロゎ

byRuby からの回答

Hi Sarah
So sorry to hear this - the meals should be full of flavour - if you could drop us an email at orders@byruby.co.uk I will look into this for you

Kind regards

Alice
Customer Service Manager - By Ruby

5぀星のうち4の評䟡

I love the food

I love the food, but hoped to share with my husband, but he's got an aversion to cheese! And unfortunately it's in a few things like cottage pie....so he won't eat that!
I will but them for just me, but it obviously won't be as often.
My first order was delivered during a heatwave, so the topmost item was almost completely defrosted. We cooked and I ate half then froze the cooked half for another day...

2025幎7月9日
5぀星のうち4の評䟡

Amazing food

Amazing food, the quality is that of a restaurant but from the comfort of your home and so easily cooked with no
prep. Really blown away by how lovely they taste. Would like even more selection and some more family sized meals so we can keep changing it up.

2025幎7月30日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent dishes

Really enjoyed the two dishes we recently tried..a Thai Green chicken curry and the Bouef Bourginon. Great to have in freezer on nights you just need a quick and easy supper to microwave. Very good flavours, generous portions.

2025幎6月23日

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