I made a mistake when ordering and this was quickly and efficiently dealt with by Katie ? Who listened carefully - a rare occurrence. Explained where I had gone astray. Cancelled the order and ar... もっと見る
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Prompt and perfect delivery. Delicious recipe's with no compromise to homemade. Extremely cost effective, you would struggle to make the same for yourself at the same price, with no waste and time fri... もっと見る
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Delivery on time, well packed and straight in the freezer. The thing I like about Ruby food is that there are little or no harmful additives and it tastes delicious. My husband is 90 and I'm headi... もっと見る
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Such a disappointment. I bought from ByRuby around 6 years ago and it was excellent. I presumed it would be the same. Whilst the food is still tasty, there is so little protein and so much sauce that... もっと見る
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企業情報
当該企業による記述
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
連絡先
2 McNicol Drive, NW107AW, London, 英国
- feedback@byruby.co.uk
- byruby.co.uk
4.5
優良
2008件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I and I’d living on my own after a…
I and I’d living on my own after a stoke and the food is excellent
2025年9月12日
byRuby からの回答
Hello Neil,
Many thanks for your kind review, I'm delighted you are enjoying the food, particularly during your recovery.
Very best wishes,
Milly
The food I have tried was very good if other mes are as nice I shall definitely order again. lareas nice s are as nice i shall be well satisfied, definitely going to order again
The food I have tried was very good if other meals are as good I will be very happy with
2025年9月11日
自発的なレビュー
byRuby からの回答
That's wonderful to hear Hazel, many thanks for your lovely review, I hope you continue to enjoy the food. Milly
Amazing Quality
I have been amazed at the consistency of quality whilst I’ve sampled all the meals in my first order. Seriously tasty and quality ingredients. I don’t use ready meals every day, they’re more of a standby but I can’t wait to place another order.
2025年10月1日
自発的なレビュー
byRuby からの回答
Hello Brenda,
Many thanks for taking the time to review, I am delighted that our food is making your life that bit easier and more tasty!
Milly
Enjoyed all the meals
Enjoyed all the meals - especially the tarragon chicken and the macaroni cheese. Really appreciate the meals for 1 - so much gets wasted when buying some items that come in double portions. Can I suggest the currys are labelled to indicate 'hotness' - other companies use 1, 2 or 3 chilli peppers. Also will you be extending your range?
2025年10月6日
自発的なレビュー
byRuby からの回答
This is so lovely to hear, thank you very much. Good point on the curry labels, we are in the process of updating these details on pack.
byRuby からの回答
Delighted you've enjoyed the food, thanks so much for letting me know!
byRuby からの回答
Hello John,
Thank you very much for letting us know. Pies can be very controversial - raised vs. puff, it's a tricky decision. My parents would always make puff pastry pies when we were children made with leftover chicken from a roast with leeks and bacon, topped with puff pastry, hence why our pie is how it is. I hope you enjoy the rest of the range
Absolutely fab tasty food
Absolutely fab tasty food.
If you could use olive oil instead of seed oils that would be the icing on the cake
2025年9月12日
byRuby からの回答
Wonderful to hear! Thanks so much for letting us know!
Just an amazing women led blsmall…
Just an amazing women led blsmall business which provides amazing home cooked food
2025年9月12日
byRuby からの回答
So lovely to hear, thank you Beata!
This is a wonderful wonderful company
This is a wonderful wonderful company. Lovely food and lovely people. I cannot recommend them enough. Much love ByRuby team.
2025年10月2日
自発的なレビュー
byRuby からの回答
Thank you Mike, this is great to hear, we love our customers!
My step-daughter had just had a baby
My step-daughter had just had a baby - she knew of ByRuby because it was what I sent my daughter when she had a baby - so she said could she have a delivery of lovely meals - ByRuby was so easy and so much more thoughtful and appropriate than a voucher or unwanted baby gro
2025年8月28日
byRuby からの回答
The nicest present you can give to someone and always a joy to know that we are helping in the bleary early days
Lifesaver!
Delicious food, so convenient but not compromising on quality and taste. Absolute lifesaver with a newborn!
2025年8月28日
byRuby からの回答
Hurrah! Quality without compromise, just what we're looking to do
I not happy i can cook it i have give…
I not happy i can cook it i have give aways i only got a microwave
2025年8月14日
byRuby からの回答
Hi Paul,
Thanks for your feedback. We have a range that is microwave safe but I'm afraid it looks like you ordered two dishes which are best cooked in the oven to achieve a lovely gratinated crispy top. I'll drop you an email to see what we can do.
Very best wishes,
Milly
First order
My first order was great 10 out of 10. Great value and the meals were first rate!!
2025年9月3日
自発的なレビュー
byRuby からの回答
So pleased that you enjoyed everything , truly wonderful to hear
there was an issue with the delivery…
there was an issue with the delivery and the responsiveness of the team was outstanding. well done.
2025年8月11日
byRuby からの回答
Alice, our Queen of customer service is such a star and I'm delighted that we managed to sort out the problem you had. I hope that you have enjoyed the food just as much. Milly
I love By Ruby …
I love By Ruby and always like to have a supply in my freezer . Tasty and well above average frozen meals . We all enjoy them 🙌
2025年4月28日
byRuby からの回答
We love customers like you, thank you Heather!
Great food and tasted like home…
Great food and tasted like home cooking. Would like more choices
2025年8月11日
byRuby からの回答
Thanks so much for the feedback on choice, we always try and do our best with what we make and don't want to outstretch ourselves and compromise on quality. Delighted you have enjoyed the food
Excellent food
Excellent food, nowhere near similar to a regular ready meal as they taste homemade! We love having them as a treat when I don’t feel like cooking and the portion size is very generous too.
2025年8月11日
byRuby からの回答
Just what we are trying to achieve. We only use ingredients you would have at home so the food should taste like homemade. Thanks for your kind review Lynley
Terrible
Terrible, first delivery cancelled then 4 items out of 11 ordered turned up 2 minutes later defrosted.Not impressed.You should stop using DPD.
2025年8月11日
byRuby からの回答
Hello Suzanne,
Thank you for your message and review. I can see that we replaced this order and I've reported it to DPD. I hope that you have enjoyed the food subsequently.
Very best wishes,
Milly
byRuby からの回答
Excellent to hear, thankyou Christine!
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