Camden & Co レビュー 

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2024年10月29日

Hi Kay, thank you for taking the time to leave us a review. We're so pleased to hear that you love your order, but the feedback with regards to the delivery provider is extremely disappointing and I'm really sorry that you had such a negative experience. We would really like the opportunity to raise this with Evri and to discuss it with you, please could you contact us with further information and any pictures at info@camdenandco.co.uk. Best wishes

Camden & Co からの回答

2024年10月29日

Hi Amanda, thank you so much for taking the time to give us your feedback. We're so happy to hear you love your new cushions! Best wishes

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2024年10月21日

Hi Julie, Thank you so much for taking the time to leave us a review! We're so pleased to hear you love your order. Best wishes

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2024年10月15日

Thank you for taking the time to leave us such a lovely review Claire! We're so pleased to hear you love your cushions. Best wishes.

Camden & Co からの回答

2024年10月3日

Hi Karen, thank you so much for taking the time to leave us a review! We're so pleased we could get this resolved for you, and I'm glad you love your items and were happy with the service provided. Best wishes

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2024年10月2日

Thank you so much for your lovely review Angeline! We were so pleased to get your delivery issue resolved for you and even happier that you loved the items when they reached you. Best wishes

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2024年9月18日

Hi Pat, thank you so much for taking the time to leave us a review! We're so pleased you're happy with your order. Best wishes.

Camden & Co からの回答

2024年9月14日

Hi Jacqueline, thank you so much for your lovely review! We're so happy to hear that you love your order and that you were happy with the service provided. Enjoy your new cushions! Best wishes x

Camden & Co からの回答

2024年9月14日

Hi Irene, thank you for taking the time to leave us a review. I'm so pleased to hear you're happy with the service levels provided, but sorry you're unhappy with the cushion filling. All of our cushions are feather filled, so they do have the 'sink in' effect if they are compressed (for example, by leaning on them). We recommend fluffing the cushions regularly to keep them filled out and plump looking. If there's anything else we can help with, please don't hesitate to get in touch. Best wishes x

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2024年9月5日

Hi Catherine, Thank you so much for your review! We're so happy you love your cushions. Best wishes x

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2024年8月22日

Hi Lynn, thank you for your lovely review! We're so glad to hear you're happy with your order and our service.
Best wishes,
Camden Team

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2024年8月20日

Thank you for taking the time to leave us a review, we're so happy that you love your new cushion covers! We try our best to depict all items as accurately as possible and in a range of lighting, but unfortunately screen resolutions can vary.
Best wishes.

Camden & Co からの回答

2024年8月20日

Thank you so much for your lovely review! We're so pleased to hear you love your cushions :)
Best wishes.

Camden & Co からの回答

2024年8月9日 に更新

Hi Laura,
This is the same as your last review, but we have not had any further contact with you. As you are aware, you opened a case with Klarna and they independently found in our favour as the items you sent back to us had obvious signs of use. There were marks on the cushions, the packaging had been re-sealed with tape, and they had clearly been opened and used. We sent proof of this to Klarna, and you admitted yourself in emails that they were opened. They were also not sent back the same day, there were a number of weeks between the original sale and us receiving them back. Our returns policy states that items will only be accepted back in their original condition, as is the case for the vast majority of retailers - a policy which is perfectly reasonable. It's important to note that Klarna are an independent company and their outcome was based on evidence, this is not something we can manipulate, nor would we do so. Our customer services team did eventually stop replying to you, which is regrettable, but this was due to you being rude and aggressive to them on a number of occasions. I'm sorry the Klarna outcome has not been the one you wanted.
Best regards.

Camden & Co からの回答

2024年8月9日

Thank you for your lovely review Dan, we're glad you loved your items. Best wishes

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2024年8月9日

Thank you for the review Shea, we're so glad you liked your order. Best wishes

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2024年7月25日

Thank you for your lovely review Trisha! We're so glad to hear that you love your vase, and that we could get your issue rectified for you. Best wishes :)

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2024年6月25日

Thank you so much for the review Lauren! So glad to hear you love your cushions :)

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2024年6月10日

Thank you for taking the time to leave us a review, we're so glad you loved your order. Best wishes :)

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2024年6月5日

Hi Rizma,
Sorry you're not happy with the service, but you replied to the shipping email requesting to cancel your order - this obviously isn't possible once an order has already been shipped out as the items were on their way to you. Had you requested the cancellation before the order was sent then this wouldn't have been a problem. We then offered you an exchange for more suitable items as we were sympathetic to you ordering the wrong sofa, but you haven't responded to us or send the order back to us. This email was sent on the 3rd of June, and we have not had a reply. Without you doing so there isn't much we can do to help unfortunately.
Best wishes,
Louise