Canadian Tire レビュー 1,839

I purchased a toaster at the Port Coquitlam Ct store for 50 bucks and when I opened it there was nothing on the plug the toaster wasnt wrapped and the instructions were thrown on the side. I plugged it in to make toast it did not work.i went to return it and was told I would not get cash back.i would get a gift card. Iam choked that is so wrong obviouly someone opened used it and packaged back up and lied at the return. I know people that have done that .i was honested and I get screwed bull shit

I was having an issue after I got my winter tires installed and showed up and this guys helped me right away! Amazing

Bought tires and new rims to be installed in Oliver B.C booked an appointment for them to be installed. Drove an hour to the store only to be told after we walked to town to have lunch through a phone call we can’t do we don’t have the tires you need! Well walked all the way back to the store got our money back and won’t buy from them ever again . You would think they would check to see if they were in stock before we drove down then switch backs in the snow from our home another hour to Oliver. NO! You POS company can’t you look at your bookings and tell us beforehand. So they said nothing to us not sorry should have a different system to coordinate with online bookings. What is wrong with customer service a Canadian company. We have been screwed enough with high prices and you can’t get your crap together! No more Canadian for us. We picked a day that wasn’t snowing to get this done if you are wondering. 🤔 thanks for nothing.

Canadian tire à saint Romuald. J’avais un rendez vous mercredi à 8 heures. Mon véhicule ne démarrait plus à cause de ma pompe à essence défectueuse. Je n’ai reçu aucun appel de leur part. Il fallait que j’appelle moi même pour avoir un suivi et il me disait tout le temps que ça allait aller au lendemain. Quand je suis passer voir en personne, mon automobile était encore dehors à l’emplacement qu’il a été dépanné. Ça leur a pris 1 semaine et demi et une visite en personne pour qu’il le rentre dans le garage, et même à ça le lendemain il l’ont remis dehors. Finalement, mon auto n’a jamais été réparé, et ils procrastinait car c’était une job qui n’était pas nécessairement simple. J’ai décidé de changer de garage et quand je suis allé chercher les clés, il ne m’ont rien dit, ils m’ont juste donné les clé comme s’ils était content de se débarrasser du véhicule. J’ai dépanné mon auto chez nissan et ils m’ont réglé le problème en 2 jours, même s’ils avait autant de client qu’au Canadian tire. Très déçu de mon expérience, surtout que c’était le garage que j’allais toujours faire mes entretiens. Quand c’est une job qui n’est pas de changer les pneus ou changement d’huile, ils remettre tout le temps ça au lendemain et ils ne réalise pas qu’il y a quelqu’un qui n’a pas d’auto au bout de ça. 0/10 et le service à la clientèle est bête ça la aucun sens. Vous devriez changez ça sinon plus personne va venir la.

Went to Nanaimo to pick up one item I'd paid for online. Expected it to be at the service desk. NO! They sent a kid to the WAREHOUSE to fulfil the order. Total time spent 40 minutes. Are you kdding me!? Do not buy online! They take the $$ and you then have to wait for an employee to go get the product. Complete waste of time. Talk about DISorganization.

My 65 year old mother went into the Canadian tire, couldn't get help to get a tool box and the box fell hit ger on the head and not one employee even bothered helping

Several times during the past few years I shopped at the Canadian Tire Store at 250 Silver Linden Drive in Richmond Hill, ON and almost every time I had a negative experience. If you can find a staff member they have very limited product knowledge. Today when we visited a security guard refused us entry unless we put our reusable shopping bag in a cart and wheeled it around. The next incident may be refusing to permit customers to bring reuseable shopping bags into the store. This is not the way to run a business. As a shareholder of CTC I regard this lack of service as deplorable. A short distance away at The Home Depot the level of customer service is far superior.

I was ready to spend money, and was going to purchase a Christmas inflatable, but had no assistants come show up after asking for help. Terrible service.

We are really disappointed from Canadian tire auto service center new minas because they fix wrong part in our Vehicle and break our car sensor and they create a new problem with ABS light like failure of break and book another appointment after 20 days to fix this problem but now we are not feel safe to drive our Vehicle with my family. We need this Vehicle to drop my little one at school and it's not safe. We are really disappointed even there behavior was very rude with us.

I just wanted to make you aware of a concern regarding our experience when we brought our car in to get fixed.
-It started with what looked like a leak coming from somewhere in the engine and dripping onto the garage floor.
-We took it into the service dept and the issue was deemed to be coolant fluid leaking from some source in the engine. Upon further review we were told the issue was the water pump which all in cost around $650.
-A day later we noticed the leak had not been fixed and we were told the issue was the main water pump which cost us $1400.
-A day later the car had what looked like a larger leak and we were told the issue was a hose.
-The leak all along looked very similar in that the issue was probably just the hose in the first place. It was nice of the service manager to allow that fix free of charge but we are talking about probably a $25 hose and a half hour of a technicians time.
-Not only did we pay $2000 for what was probably a minor fix but the issue of being without a car 3 times and all the issues around the logistic of getting to and from work, and the amount of time we spent dealing with this.
-Of course I am not a car technician and I can’t prove that the initial issues were actually issues. I wanted to make Cdn Tire aware of what happened especially for a company that prouds itself on great customer service and qualified car service. I can assure you that if I ever recommended CT for anything car related I would do so with a user beware caveat and would relay my story. Not a very glowing review for sure.
At the end we were just happy to get our car back. Not sure if this kind of feedback warrants any response other than just sweeping it under the table but I hope others that use CT don’t experience the same issues.

Canadian tire has changed the colors in thier store to black and red... makes me feel like Im in a prison. I thought the colors were red and white with the store nicely laid out and not so bright you need sunglasses. I and alot of people I know will go elsewhere... it sucks cause the store had great people with great service.

At that time, I asked Canadian Tire to replace my brakes. After spending so much time there, they only agreed to do an inspection and charged me an inspection fee, saying that I didn’t need to replace anything. But I clearly told them that what I needed was a brake replacement.

Canadian Tire Center Mall (Hamilton) My wife (A Senior) had a flat and needed it fixed as she works in Toronto. Service would not fit her in to repair and said that they are all booked up. We always used Cdn Tire for our Service for more than 30 years a 20 minute $40.00 repair just cost Cdn Tire $2,000.00 as I had ordered tires and rims to be installed, NOT anymore I just cancelled them and will purchase elsewhere, also will take our business elsewhere after 30 years of service.

Customer for 30 years. Due to changing financial situation, missed a few payments. Sent file to collection agency threatening to go after my house. They don't care about Canadians or your situation. They are legal loan sharks.

I tried to cancel an appointment online, but it doesn't work."Come back later" NO I don't think so! The excuse is that we have over 100 cars to deal with, and we are short-handed. It doesn't address the online problem, which would take pressure off the over 100 cars...When calling through the call centre because no one picks up the phone, the tone was dismissive and arrogant. If this is the attitude and behaviour that you condone, then it's time to go somewhere else. Why would anyone bother with this kind of service!

Well I guess I'm not alone, purchased a new set of Michelin tires from the Windsor Ontario store on Tecumseh Rd West store and had them installed at the same store, one week later one tire was leaking, no problem went back to have it looked at , they said no problem and no charge, they told me to come on the Sunday first come first served which was odd since I was a paying customer $2000.00 for the tires and extra warranty but I didn't mind. So I arrive Sunday to find a line of 12 people getting oil changes and what not so I thought they would get me in first since it was a warranty issue but NO.But I wait anyway in a waiting room for 2 hours while a car on a tow truck shows up and goes right in the garage, so I asked why they said the lady was in a rush , WHAT , OK AGAIN I wait patiently, the tech tells me I'm next , well guess what, I wasn't next they pull a car out and bring in another car now I'm LIVID so ask AGAIN, I thought I was next and they just look at me like I got three heads , so I say just give me my keys this is 2 and a half hours later and I say I won't ever buy tires here again and this is Canadian Tires representatives reply
OK SIR WE DON'T YOUR BUSINESS ANYWAY HAVE A GOOD DAY, so basically after they get your money your old news. The response is a direct indicator that these employees have no accountability to anyone even management because they were not worried about getting in trouble from their employer (Canadian Tire) for their behaviour, who talk's to their customers like that especially one who just spent 2000 dollars a week ago on faulty tires UNBELIEVABLE, My best advice to this matter would be NEVER SHOP AT CANADIAN TIRE AGAIN, I know I won't be after 40 years of loyalty UNBELIEVABLE.

pretty disappointed with CanadianTire.ca. Customer service was unhelpful, my order had issues, and the return process was way more frustrating than it needed to be. With all the delays and mixed communication, I can see why it's rated so low.

Why can I no longer pay my Canadian Tire credit card with CASH at a Canadian Tire store?

If this is not changed by March 2026, that's plenty of time to change your policy, I will cancel my card and NEVER buy from Canadian Tire again.

Time to change your policy. DO BETTER! CASH should be accepted for everything. I'm going to spread the word.

Stopped in at the Canadian Tire in Niagara Falls - 7190 Morrison. Walking in that store was like a little wonderland. The store was set up perfectly, extremely clean and my experience was a positive one. If you are in the area make sure you stop in.

Canadian Tire major Mackenzie Markham completely wasted my time. I had a 10:00 a.m. appointment on November 14th for winter tires. I showed up early, yet my car didn’t get taken in until 11:30 a.m.

My wife also had an appointment, and unbelievably, her car wasn’t taken in until 1:00 p.m.

We ended up waiting five hours for something that should have been simple. This is absolutely unacceptable and shows a complete lack of organization and respect for customers’ time.

To make matters worse, they tried to charge me for an alignment on both cars. At no point did anyone ask if I wanted this service, and I certainly did not request it. This feels dishonest and unprofessional.

I also asked them to put the rims back on both vehicles. They only put the rims back on one car, then rushed me out before I had the chance to ask why the rims weren’t reinstalled on the second vehicle.

This location clearly does not care about appointments or customer service. I will never return to this Canadian Tire for any service again, and I strongly recommend others avoid it as well.