Capital Resolve レビュー 

Capital Resolve からの回答

2025年12月8日

Hi MaS

Thank you for your feedback. We're very sorry to hear about your experience and understand how distressing unwanted messages can be.

Please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith and we only communicate with customers using only one designated phone number.

If you believe you've received messages in error, we want to resolve this as quickly as possible. Please contact us directly on 01386 258444. Alternatively, you can go to our website or email us.

We appreciate your patience and the opportunity to make things right.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年11月12日

Hi Anna

Thank you for your review, and we’re sorry to hear about your concern regarding the recent email you received.

We would like to clarify that our company does not engage in any form of phishing or inappropriate activity. Please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith.

If you believe you've received messages in error, we want to resolve this as quickly as possible. Please contact us directly on 01386 258444 or you can go to our website https://www.cr-portal.com/ and advise us via Contact us – Dispute.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年10月31日

Hi Alex

Thank you for taking the time to leave us a review.

If you believe the information provided is incorrect, please contact us so we can review the details and provide further guidance regarding the penalty.

You can also raise a dispute by contacting us directly on 01386 258444 or you can go to our website https://www.cr-portal.com/ and advise us via Contact us – Dispute.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年10月28日

Hi Billy

Thanks for your feedback.

We’re sorry to hear that you received an email not intended for you. As you’ve mentioned, the message only included a name and no other personal details. This is intentional for data protection purposes - in the event an email is sent to the wrong recipient, we ensure that no sensitive or excessive personal information is disclosed.

Please be assured that we are not a scam. We act in good faith based on information provided by our clients and are fully committed to protecting personal data, in strict accordance with privacy regulations.

If you’d like us to remove any incorrect details, please don’t hesitate to contact us via the email address or phone number provided. Apologies for any inconvenience this may have caused.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年8月27日

Hi Darren

Thank you for taking the time to leave Capital Resolve a review, and we appreciate you providing further details upon request. Please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith.

We have reviewed the information provided by yourself but unfortunately, I'm struggling to locate an account with your name on with these details. If the communication you received was in someone else’s name, please do get in touch with us and we can ensure this issue is resolved immediately. Alternatively, if this was in your name, please do call us so we can locate the account and give you further information or update it as you wish.

You can reach us on 01386 258444 or alternatively, you can go to our website https://www.cr-portal.com/ and submit a dispute.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年8月20日

Hi Jane

Thank you for leaving a review of Capital Resolve.

We apologise for any confusion caused by the recent letter you received and want to assure you that we're committed to resolving the matter promptly.

Unfortunately, I'm struggling to locate your account with the details provided, but if you'd be happy to please get in touch with us we can ensure this is actioned and updated accordingly.

You can reach us on 01386 258444 or alternatively, you can go to our website https://www.cr-portal.com/ and submit a dispute.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年8月5日

Dear Julie

Thank you for your feedback. We take all concerns seriously and are committed to operating with transparency, integrity, and in full compliance with all applicable laws and regulations.

We would like to clarify that our company is not involved in any form of scam or fraudulent activity. If you've received communication from us, please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith.

We understand that receiving unexpected messages can be concerning, and we encourage you to contact us directly so we can provide further information to you. Please reach out to us on 01386 258444 or alternatively, you can go to our website https://www.cr-portal.com/ for further options.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年6月23日

Hi Peter,

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for any frustration caused.

We have a number of options when you call through to us which will put you through to an agent, so it’s possible we were unfortunately experiencing a high volume of calls at this time. Our intention is never to inconvenience anyone, and we are committed to complying fully with Ofcom regulations and all applicable standards.

We’re continually working to enhance our services, so your feedback is truly valuable to us.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年6月23日

Hi John,

Thank you for bringing this to our attention, and we're sorry to hear about the confusion and inconvenience you've experienced.

We want to reassure you we act in good faith with the information provided to us by our client, and we’re sorry if you feel this was incorrect. You can check the vehicle tax information via the following link - Check if a vehicle is taxed - GOV.UK

We understand that you had trouble reaching us by phone, this could be due to a high volume of calls as our lines can be busier than usual at times. Please note that, for security reasons, we're limited in the amount of information we can provide via email. However, you're welcome to log in to our online portal, where you can access more detailed information and submit any queries directly rather than calling if preferred.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年5月27日

Hi Nwora

Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to clarify and investigate further.

If you believe this contact was made in error, we would like to resolve the matter swiftly. Please get in touch with us by using the email address provided to you, or alternatively you can go to our website https://www.cr-portal.com/ and advise us via Contact us – Dispute.

We’re committed to resolving this matter promptly and appreciate your help in doing so.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年5月27日

Hi CorabethAllen

Thank you for your feedback. We're very sorry to hear about your experience and understand how distressing unwanted messages can be.

Please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith. To confirm as per your comments, we are not Klarna, we are Capital Resolve and simply work on behalf of our clients.

If you believe you've received messages in error, we want to resolve this as quickly as possible. Please contact us directly on 01386 258444 or you can go to our website https://www.cr-portal.com/ and advise us via Contact us – Dispute.

We appreciate your patience and the opportunity to make things right.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年5月27日

Hi Mr C

Thank you for your feedback. We're very sorry to hear about your experience and take your concerns seriously, as we understand how frustrating it must be to receive unwanted communications.

If you believe you have received messages in error or correspondence not intended for you, please contact us directly on 01386 258444. Alternatively, you can email us—our contact details are included in the correspondence you received. We can then get details updated to ensure you receive nothing further.

We act in good faith based on the information provided by our clients and are fully committed to protecting personal information and strictly adhere to data privacy regulations.

We appreciate your patience and the opportunity to resolve this.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年5月15日

Hi Gillian

Thank you for your feedback, and we're very sorry for the frustration this has caused.

We sincerely apologise if you've received emails not intended for you. Please know this is not the experience we aim to provide.

To assist you further and ensure no more emails are sent in error, we kindly ask you to contact us directly on 01386 258444 or alternatively, you can go to our website https://www.cr-portal.com/ and advise us via Contact us - Dispute. We’ll investigate immediately and work to resolve this as quickly as possible.

We appreciate your patience and the opportunity to make things right.

Kind regards,

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年5月15日

Hi Shannon,

Thank you for bringing this to our attention, and we’re sorry to hear about your experience.

We take matters like this very seriously and would never knowingly contact someone regarding a debt that doesn’t exist. We work in good faith with information provided by our clients and always aim to ensure that it's accurate and up to date.

If you’ve confirmed with Klarna that no debt is owed, we’d be grateful if you could contact our team directly at 01386 258444 so we can investigate the matter fully and ensure no further communication is sent in error as we have no record of Klarna advising us of this.

Alternatively, you can go to our website https://www.cr-portal.com/ and advise us via Contact us - Dispute.

We appreciate your patience and the opportunity to resolve this properly.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年4月14日

Hello Joshua,

Thank you for your review and providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously.

We’re sorry to hear about the confusion and frustration caused by receiving three letters on the same day. We want to reassure you that the letters were correctly dated and issued separately on the dates there were produced in line with our usual process. We do not send multiple letters at the same time on purpose, as that would go against our commitment to clear and fair communication.

However, delays and batching by Royal Mail can occasionally result in multiple letters arriving at once, even though they were posted on different dates. Unfortunately, that part of the process is outside our control.

Our Advisor recommended that you contact DVLA because during your call you stated that you were unhappy as you had not received the original notification from our client and that DVLA deal with any appeals directly. As a debt resolution agency acting on their behalf, we are unable to process appeals, these need to be directed towards our client.

We do appreciate that you took steps to settle this matter and understand your frustration. If there’s anything further you’d like to discuss or clarify, we’re here to help.


Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年4月14日

Hello Alan,

Thank you for your review and providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously. We are sorry to read about your health issues.

We have located your account and note that our communication to you contained details of our client who have purchased this account and who provided us with your details.

As this account appears to have been taken out fraudulently, we strongly recommend that you report the matter to Action Fraud whose details are below:

https://www.actionfraud.police.uk/

We strongly request that you refrain from accusing us of being ‘scammers’ as your accusation is strictly unsupported and unfounded. If you wish to read about our authenticity you can do so at cr-portal.com/verify

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年2月25日 に更新

Hello Gad,

Thank you for taking the time to leave a review on Trustpilot—we truly appreciate your feedback.

We’re delighted to hear that you had a positive experience, and we will make sure to pass on your kind words to the team member you spoke with. Your feedback means a lot to us, and it helps us continue providing excellent service.

If there’s anything else we can do for you, please don’t hesitate to reach out.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年2月13日

Hello LT

We're sorry to hear that you feel you've had a negative experience whilst dealing with Capital Resolve.

We are committed to delivering exceptional customer service and consistently strive to uphold the highest standards.

Unfortunately, we were unable to locate your mothers account because we did not receive a response to our request for additional details. Providing these details would have allowed us to assist you more effectively.

We hope you got the information you required and were able to resolve your issue, otherwise please feel free to contact us on 01386 258444 so we can better understand your experience and offer you our full support.

Alternatively, you can contact us via our portal https://www.cr-portal.com/account/register/.

Thank you

CX Team

Capital Resolve からの回答

2025年2月3日 に更新

Good morning Stephanie

Thank you for taking the time to leave us a review.

We're very pleased to hear that you've received excellent service from Capital Resolve Ltd, and we’re glad we were able to help you resolve this.

Should you require any further assistance, please call us on 01386 258444, or visit our website https://www.cr-portal.com/contact-us for alternate methods of contact.

Thank you.

CX Team
Capital Resolve

Capital Resolve からの回答

2025年1月21日

Hello J W,

Thank you for your review and providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously.

We have located your account and can see that you have called us on several occasions. Protecting the privacy of customer data is extremely important to us and as you were not prepared to complete our Data Protection checks, we were unable to discuss this matter with you.

Like all organisations that hold confidential and sensitive information, please be aware that customers are required to complete Data Protection checks before we can discuss their account.

If you wish to reach out again you will find our contact details at:

https://www.cr-portal.com/contact-details

Please be aware that we do not sell to other organisations any data that we hold.


Thank you.

CX Team
Capital Resolve