The order arrived in perfect condition and properly thermally isolated (maintaining the cold chain). We ordered some Argentinian style chorizos, which we couldn’t find anywhere else in London, and the... もっと見る
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Excellent in all respects. Careful packaging and a smooth delivery experience. The meat (a small ribeye joint) was outstanding and just the right size for two people. We enjoyed the malbec wine with... もっと見る
企業が回答しました
I like the people.may I take the opportunity to wish everyone a happy new year,etc.i send this because I loathe Christmas and this gets my greetings out the way!!!!viva casa Argentina y Gabriella saba... もっと見る
Have had Argentinian Ribeye from Casa a few times now, and this last batch I received was 1st class, I carved a few steaks and left a good piece for a roast in a few weeks time, just had a steak meal... もっと見る
企業が回答しました
企業情報
Casa Argentina Limited について
当該企業による記述
The UK’s Most Trusted Argentinian Food & Wine Specialist Since 2014
Casa Argentina is the UK’s leading importer, distributor and promoter of authentic food and wine from Argentina.
Since 2014, we’ve been committed to delivering premium quality, full traceability, and outstanding customer care. From Dulce de Leche, Empanadas Discs, and Chorizos Criollos to Yerba Mate and Malbec Wines, every product we supply represents the true taste of Argentina, trusted by households, chefs, and retailers across the UK.
Multiple award-winning company, including the National Best Customer Service Award 2025 and several Great Taste Awards, Casa Argentina stands for integrity, reliability and excellence in everything we do. Each order is prepared with care in our London warehouse, offering next-day delivery nationwide and a 100% money-back guarantee.
Our mission is simple: to become the first choice for people seeking high-quality Argentine products, recognised for the ethics of our business practices and the excellence of our service.
100% Money back Guarantee
We remove the risk from our customers by offering a 100% money back guarantee.
How does the 100% Money Back Guarantee work at Casa Argentina?
At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:
1. Eligibility Period for the 100% Money-Back Guarantee
Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.
2. Condition of Returned Products
To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.
For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.
3. Proof of Purchase Requirement
To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.
4. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.
5. Inspection and Refund Approval Process
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.
6. Exclusions from the 100% Money-Back Guarantee
The 100% Money-Back Guarantee does not apply to:
Products damaged due to improper handling, storage, or use by the customer.
Products returned after the 7-dayeligibility period.
Items purchased during sales or promotions.
7. How to Request a Refund
To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.
8. Policy Changes
Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.
Contact Us
For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.
連絡先
Unit 3, 77 Sumner Road, CR0 3LN, London, 英国
- 02085401222
- info@casaargentina.com
- casaargentina.com
4.9
優良
972件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Service
I am a fan of Casa Argentina's products, but this time it was the service that is worth highlighting. After the delivery company 'pretended' to have delivered my order, Casa Argentina made sure to communicate with them and ensure I got my product on time. Great service.
2026年9月22日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Francisco,
Thank you so much for highlighting this.
We’re really pleased to hear you already enjoy our products, but even more so that our team was able to step in when the delivery didn’t go as it should.
When something goes wrong with a courier, we believe it’s our responsibility to help get it sorted rather than leave our customers chasing for answers. We’re glad we were able to speak with the delivery company and make sure your order reached you on time.
Thank you again for your continued support and for recognising the service from our team. We really appreciate it.
Un abrazo,
Casa Argentina Team
Delighted with the first 101 delivery!!
2026年9月24日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Brennan,
That’s fantastic to hear!
We’re so pleased your first 101 Founders Box lived up to expectations. A lot of thought and care went into creating these first boxes, so knowing you were delighted with yours means a great deal to us.
Thank you for being one of our first 101 Founder Members. We hope this is the first of many boxes you look forward to receiving!
Un abrazo,
Casa Argentina Team
Amazing food and a flawless customerexperience
Amazing food and a flawless customer experience. So excited to receive my Founders Box on Saturday. The delivery was great - lots of notifications so i knew what was happening. The box arrived in the promised time window. Opening the box felt like opening a Christmas present. Everything was beautifully packaged and presented. The steak were super special - the taste was amazing. Daughter said the sausages were 'the best I've ever had. Can't wait for the next box to arrive.
2026年9月5日
自発的なレビュー
Casa Argentina Limited からの回答
Hola David,
What a lovely review. Thank you so much!
We’re so pleased to hear how much you enjoyed receiving your Founder’s Box. From the delivery updates to opening the box itself, we wanted the whole experience to feel special, so hearing that it felt like opening a Christmas present is wonderful.
It’s even better to know the food lived up to the experience too. We’re delighted you loved the steaks, and your daughter calling the sausages “the best I’ve ever had” is a pretty incredible compliment.
Thank you for being one of our Founder Members and for putting your trust in us. We can’t wait for your next box to arrive either!
Un abrazo,
Casa Argentina Team
First class food, communication and a personal touch
Having searched for ongoing meal delivery services that fit our family needs for some time (and using many that really didn't), finally I think I have solved the problem.
Finding Casa Argentina's approach was different and that not only is the food great quality, the delivery process was seamless (I knew exactly what was happening throughout my order) and the after sales support - i.e. how to get the best out of the products - was first class.
Both myself and my partner work full time, have little spare time to think about, let alone cook decent meals for ourselves and our son, so having high quality ingredients that are paired to go well together or be enjoyed separately was pretty amazing.
Also, the little touches show the care that the team must place in the orders - the extra "free" gifts, the notes, and the general feeling that we got when we opened the box - all first class!
2026年9月17日
自発的なレビュー
Casa Argentina Limited からの回答
Hola James,
What a fantastic review. Thank you so much for taking the time to share all of this with us! ❤️
We’re especially pleased to hear that you’ve found something that works for your family after trying so many other meal delivery services.
Knowing that Casa Argentina has made it easier for you and your partner to enjoy high quality meals together, even with busy working lives and a little one to look after, means a lot to us.
We also loved hearing that the delivery updates and after-sales support made a difference.
We believe the experience should go beyond simply sending great food, so it’s wonderful to know that the little touches, from the notes and gifts to the way your box arrived, helped make it feel special.
Thank you again for putting your trust in us. We’re delighted to have you and your family as part of the Casa Argentina community, and we hope there are plenty more great meals to come!
Un abrazo,
Casa Argentina Team
Genuinely blown away by the quality and…
Genuinely blown away by the quality and flavour of the product. Because of this we ate far too much!!!. Can’t wait for next months to arrive. Exciting times.
2026年9月17日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Roger,
We’re absolutely delighted to hear you were blown away by the quality and flavour.
It’s fantastic to hear you’re already looking forward to next month’s subscription box. We can’t wait for you to see what’s coming next!
Thank you for being part of the Casa Argentina 101 Founders Club and for sharing your excitement with us.
Un abrazo,
Casa Argentina Team
wow, wow, wow !! TTTF - Tender, Taste & Flavoursome 1
wow, wow, wow,....the taste, the tenderness, the flavour. So pleased I joined the Founder 101 Club. It made it a special date night for me and my husband. Can't get over how tender the meat was and love the sausages really meaty and spicy. Looking forward to the next instalment in 4 weeks time !!
2026年9月12日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Sarah,
Wow, wow, wow indeed!
We’re absolutely delighted that your first Founder 101 box made your date night with your husband so special. Hearing how impressed you were with the tenderness, flavour and quality of the meat means so much to us.
And we’re very happy the sausages got a special mention too! Properly meaty and spicy is exactly what we’re going for.
Thank you for being one of our Founder 101 members and for trusting us to make your first instalment a memorable one. We’ll be looking forward to sending the next one your way in four weeks!
Un abrazo,
Casa Argentina Team
Casa Argentina once again has delivered…
Casa Argentina once again has delivered excellent service and quality food.
We’ve brought Tomahawk steaks and weredelicious! The empanadas were a great starter with a glass of wine while we were waiting for the meat on the grill .
The Dulce de Leche was on top of crepes as our dessert. Very Argentine dinner!
2026年9月20日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Sandra,
Now that sounds like a very Argentine dinner!
We love hearing how you put everything together, from empanadas and a glass of wine while the Tomahawks were on the grill, all the way through to crepes topped with dulce de leche. It sounds like you created quite the feast!
We’re so pleased the Tomahawks were delicious and that the quality of the food and service lived up to expectations once again. Thank you for coming back to Casa Argentina and for sharing such a lovely review with us.
¡Que aproveche!
Un abrazo,
Casa Argentina Team
Asadito
I ordered meat and empanadas disks. All delivered within 24hs, perfect condition, excellent taste. We had an amazing Asadito de Sábado, what a treat, will do again!!!!
2026年8月22日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Cecilia,
Now that sounds like a proper Saturday!🔥🥩
We’re so happy to hear your meat and empanada discs arrived within 24 hours and in perfect condition, and even happier that they made their way into an amazing asadito de sábado!
There’s nothing quite like getting everyone together around the grill, so it’s fantastic to know you enjoyed it so much. We’ll be ready for the next one! 😄
Thank you for sharing your experience and for choosing Casa Argentina!
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Marina,
You’re very welcome! 😊
We’re glad your order arrived exactly when expected. We know how useful it is to be able to plan around a delivery, so getting it there on the agreed date is something we take seriously.
Gracias for your support, and for taking the time to leave us a review!
Un abrazo,
Casa Argentina Team
Absolutely superb quality steak
Absolutely superb quality steak. Fast delivery and great service. Thank you.
2026年9月9日
Casa Argentina Limited からの回答
Hola Kerry,
Thank you for the brilliant feedback! 🥩
We’re really pleased to hear the steak was up to scratch and that the delivery and service made the whole experience a smooth one too. Quality meat is what we’re all about, so this is exactly the kind of review we love receiving.
Thanks again for choosing Casa Argentina and for taking the time to share your experience.
Un abrazo,
Casa Argentina Team
Excellent servicios y auténtico chorizo…
Excellent servicios y auténtico chorizo y morcillas
2026年9月11日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Peter,
¡Muchas gracias por tus palabras! 🇦🇷
Nos alegra mucho saber que disfrutaste de nuestros chorizos y morcillas auténticos, y que el servicio estuvo a la altura. Son productos muy queridos en cualquier buen asado, así que nos encanta saber que te gustaron.
Gracias por confiar en Casa Argentina y por tomarte el tiempo de dejarnos tu reseña.
Un abrazo,
Casa Argentina Team
Great quality and flavour
Great quality and flavour! Smooth customer service and delivery .
2026年9月11日
自発的なレビュー
Casa Argentina Limited からの回答
Hola C,
It’s great to hear the whole experience was smooth from start to finish! 😊
We’re really pleased you enjoyed the quality and flavour, and that everything from customer service through to delivery went without a hitch. That combination is exactly what we want every Casa Argentina order to feel like.
Thanks for choosing us and for taking the time to leave such lovely feedback.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Vicky,
That’s wonderful to hear! 😊
We’re really pleased the service made such a good impression from the moment you placed your order right through to delivery. Making the whole experience straightforward and taking good care of our customers is something the team genuinely cares about.
Thank you for choosing Casa Argentina and for taking the time to share your feedback.
Un abrazo,
Casa Argentina Team
It's the QUALITY of the steaks and…
It's the QUALITY of the steaks and sausages that keep me coming back. There's nowhere else with food this good. Seriously.
Delighted that they've introduced a subscription service now as well.
Excellent.
2026年9月9日
Casa Argentina Limited からの回答
Hola Nigel,
Thank you so much for leaving such a wonderful review! We’re really happy to hear that you’re so impressed with the quality of our steaks and chorizos!
It’s reviews like yours that keep us pushing ourselves and striving to bring the very best quality produce to our customers’ doorsteps.
They also helped inspire us to create our new Meat Box Subscription, so it’s fantastic to hear that you’re delighted we’ve introduced it!
Thank you again for your continued support, Nigel. We really appreciate it!
Un abrazo,
Casa Argentina Team
It's been a while I'm ordering…
It's been a while I'm ordering regularly. I don't know what they changed recently, that the delivery charge is 3 times now!
I had to order a larger quantity to adjust delivery charge. Not happy this time. ☹️
2026年9月4日
Casa Argentina Limited からの回答
Hola Saiful,
Thank you for taking the time to speak with us and for giving us the opportunity to clarify what happened.
We’re pleased we were able to explain the technical issue you experienced and confirm that we have not increased our delivery charges by three times. In fact, our delivery charges have not been increased at all.
We’re sorry that this technical issue gave you the wrong impression. We also wanted to clarify that our minimum order spend is £30, which was introduced several months ago. We communicated this change to our customers beforehand through our website and email marketing.
We really appreciate you taking the time to discuss this with us, and we hope our conversation helped clear things up.
Thank you as well for being a regular Casa Argentina customer. We genuinely appreciate your continued support.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Gary,
That’s wonderful to hear! 🥩
There’s nothing better than a piece of beef that practically melts in your mouth. We’re so pleased the meat arrived perfectly and delivered the tenderness and flavour you were hoping for.
Thank you for taking the time to share your experience with us. We really appreciate it!
Un abrazo,
Casa Argentina Team
Perfect condition
My order arrived the next day as promised, thoroughly insulated and chilled and in perfect condition. This is great service you can rely on.
2026年9月9日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Derek,
That’s exactly what we love to hear!
We’re really pleased your order arrived the very next day, properly chilled and in perfect condition.
We put a lot of care into the packing, especially when it comes to making sure the meat stays protected throughout its journey.
Thank you for your kind words and for trusting Casa Argentina. We really appreciate it!
Un abrazo,
Casa Argentina Team
The parcels were delivered as promised…
The parcels were delivered as promised and on time. thank you Casa Argentina.
2026年9月7日
Casa Argentina Limited からの回答
Hola Maria,
Thank you so much for your kind review! We’re delighted to hear that your parcels arrived safely, on time, and just as promised.
We really appreciate you choosing Casa Argentina and taking the time to share your experience with us. We hope you enjoy everything, and we look forward to serving you again soon!
Un abrazo,
Casa Argentina Team
Always get my steaks from Casa…
Always get my steaks from Casa Argentina, as the quality is first class, perfect.
2026年9月3日
Casa Argentina Limited からの回答
Hola Andrew,
Thank you so much for the lovely review! It means a lot to hear that you always choose Casa Argentina for your steaks and that the quality continues to hit the mark. 🥩
We really appreciate your continued support and loyalty. Here’s to many more great steaks!
Un abrazo,
Casa Argentina Team
I am always given a one hour slot for…
I am always given a one hour slot for delivery and it always arrives within that slot, well-packed and chilled. Excellent service
2026年9月3日
Casa Argentina Limited からの回答
Hola James,
Thank you for the fantastic review! We’re so pleased to hear that your deliveries consistently arrive within the one-hour slot, well packed and perfectly chilled. 📦❄️
Getting your order to you on time and in great condition is something we take seriously, so it’s wonderful to know we’re getting it right. We really appreciate your continued support!
Un abrazo,
Casa Argentina Team
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