The order arrived in perfect condition and properly thermally isolated (maintaining the cold chain). We ordered some Argentinian style chorizos, which we couldn’t find anywhere else in London, and the... もっと見る
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Excellent in all respects. Careful packaging and a smooth delivery experience. The meat (a small ribeye joint) was outstanding and just the right size for two people. We enjoyed the malbec wine with... もっと見る
企業が回答しました
I like the people.may I take the opportunity to wish everyone a happy new year,etc.i send this because I loathe Christmas and this gets my greetings out the way!!!!viva casa Argentina y Gabriella saba... もっと見る
Have had Argentinian Ribeye from Casa a few times now, and this last batch I received was 1st class, I carved a few steaks and left a good piece for a roast in a few weeks time, just had a steak meal... もっと見る
企業が回答しました
企業情報
Casa Argentina Limited について
当該企業による記述
The UK’s Most Trusted Argentinian Food & Wine Specialist Since 2014
Casa Argentina is the UK’s leading importer, distributor and promoter of authentic food and wine from Argentina.
Since 2014, we’ve been committed to delivering premium quality, full traceability, and outstanding customer care. From Dulce de Leche, Empanadas Discs, and Chorizos Criollos to Yerba Mate and Malbec Wines, every product we supply represents the true taste of Argentina, trusted by households, chefs, and retailers across the UK.
Multiple award-winning company, including the National Best Customer Service Award 2025 and several Great Taste Awards, Casa Argentina stands for integrity, reliability and excellence in everything we do. Each order is prepared with care in our London warehouse, offering next-day delivery nationwide and a 100% money-back guarantee.
Our mission is simple: to become the first choice for people seeking high-quality Argentine products, recognised for the ethics of our business practices and the excellence of our service.
100% Money back Guarantee
We remove the risk from our customers by offering a 100% money back guarantee.
How does the 100% Money Back Guarantee work at Casa Argentina?
At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:
1. Eligibility Period for the 100% Money-Back Guarantee
Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.
2. Condition of Returned Products
To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.
For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.
3. Proof of Purchase Requirement
To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.
4. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.
5. Inspection and Refund Approval Process
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.
6. Exclusions from the 100% Money-Back Guarantee
The 100% Money-Back Guarantee does not apply to:
Products damaged due to improper handling, storage, or use by the customer.
Products returned after the 7-dayeligibility period.
Items purchased during sales or promotions.
7. How to Request a Refund
To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.
8. Policy Changes
Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.
Contact Us
For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.
連絡先
Unit 3, 77 Sumner Road, CR0 3LN, London, 英国
- 02085401222
- info@casaargentina.com
- casaargentina.com
4.9
優良
972件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great meat and amazing quality
Great meat and amazing quality! I’ve ordered multiple times and it’s always been excellent. Delivery is always on time, and everything arrives properly chilled.
I recently had to modify an order, so I contacted support. They called me straight away and the whole process was quick, friendly, and smooth.
My only feedback would be to add an option to modify orders online after placing them, especially for people like me who always remember something they forgot right after ordering! 😄
Highly recommended!
2026年9月2日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Roman,
What a brilliant review, thank you! 🥩😊
It’s fantastic to hear that the quality has been consistently spot on across your orders, and that everything has been arriving properly chilled and on time. Even better to hear that our team could make things easy when you needed to change an order.
And we completely understand the “I’ve just placed my order and remembered one more thing!” situation 😂. Being able to modify an order online is a great suggestion, and we’ll certainly take that feedback on board.
Thank you for being a repeat customer, for the recommendation, and for taking the time to share such detailed feedback. It’s hugely appreciated.
Un abrazo,
Casa Argentina Team
Once again Casa Argentina did great
Once again Casa Argentina did great ! Fabulous quality food, very friendly customer service and fair prices.
2026年9月2日
Casa Argentina Limited からの回答
Hola Alexandre,
Once again! We really appreciate you coming back to Casa Argentina.
It’s great to know the food quality, friendly service and value continue to hit the mark. We put a lot of care into all three, so hearing that they keep bringing you back means a lot to us.
Thank you for your continued support. We’ll be ready for the next one!
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Guillermina,
Always lovely to hear from a returning customer! 😊
Thank you for continuing to choose Casa Argentina and for trusting us to deliver the quality and service you’ve come to expect. We really appreciate your support, especially when you keep coming back time after time.
Here’s to plenty more great meals together!
Un abrazo,
Casa Argentina
Casa Argentina Limited からの回答
Hola Luciana,
Thank you for your order and for taking the time to leave us a review! 😊
We’re really pleased to hear everything arrived quickly and that you enjoyed the quality of the products. Fast delivery is important to us, but making sure everything reaches you in great condition is just as important.
Thanks again for choosing Casa Argentina. We really appreciate your support!
Un abrazo,
Casa Argentina Team
Delivery Updates
Casa Argentina called me once they realised their delivery partner was going to be late in delivering my order.
Something I've not experienced with any other company.
2026年9月3日
Casa Argentina Limited からの回答
Hola David,
We really appreciate you taking the time to mention this.
If we realise a delivery is going to be delayed, we believe you should hear it from us rather than simply waiting and wondering where your order is. Keeping you informed is especially important when there’s fresh and frozen food involved.
It’s lovely to hear that this stood out to you, and we’re glad we could at least keep you in the loop when the courier let us down.
Thank you for choosing Casa Argentina and for recognising the care our team puts into the service.
Un abrazo,
Casa Argentina Team
A++++
⭐⭐⭐⭐⭐
Great experience from start to finish. The buying process was quick and easy, and the item was exactly as described. Shipping was fast, the package was well packed, and everything arrived safely and in perfect condition. Very happy with my purchase and would definitely buy from this seller again. Highly recommended!
2026年9月2日
Casa Argentina Limited からの回答
Hola Krzysztof,
A big thank you for such a brilliant review! ⭐️
It’s great to hear everything felt easy from the moment you placed your order through to it arriving safely at your door. We put a lot of care into the packing, so knowing everything reached you in perfect condition is especially nice to hear.
And of course, we’re thrilled you were happy with the product itself too!
Thanks again for your recommendation and for choosing Casa Argentina. We’ll be very happy to have you back whenever you’re ready for the next one.
Un abrazo,
Casa Argentina Team
As always
As always, Casa Argentina kept me informed about the delivery of the products I had bought and took great care, especially when it came to frozen items to make sure that they arrived in good condition.
2026年9月1日
Casa Argentina Limited からの回答
Hola Susana,
Thank you for your order and for highlighting this. 😊
We know how important it is to keep customers informed, particularly when there are frozen products involved. We take extra care with the packing and delivery of these orders so they arrive in the condition they left us.
It’s lovely to hear that the care we put into the process comes through, and that you felt kept informed throughout the delivery.
Thanks again for choosing Casa Argentina and for your continued support.
Un abrazo,
Casa Argentina Team
Best steaks I’ve eaten — perfect birthday gift
Received a steak gift box from Casa Argentina for my birthday and it was outstanding. I eat a lot of steak as I follow a carnivore diet, so I’m fairly picky, and this is the best I’ve had. Quality was fantastic, tender, full of flavour, and just brilliant. Packaging was excellent too; everything arrived well protected and in great condition. Couldn’t have asked for a better birthday gift. Highly recommend.
2026年8月28日
自発的なレビュー
Casa Argentina Limited からの回答
Hola William,
What a fantastic birthday present to receive! 🎁🥩
It’s brilliant to hear that the steaks lived up to the expectations of someone who takes their steak seriously.
Tender, full of flavour and cooked just the way you like it, that’s exactly what we want when our meat reaches your table.
And we’re really pleased everything arrived in perfect condition too. We put a lot of care into the packing, especially when it comes to protecting the quality of the meat on its journey.
Thank you for the recommendation and for choosing Casa Argentina for such a special gift. We hope there are plenty more steak nights to come!
Un abrazo,
Casa Argentina
!t's all getting better and better every time!
We've been buying from Max and Casa Argentina for many years, mostly yerba mate and discs for empanadas. We're always super impressed with the packaging and speed of delivery, the quality of the food and the friendliness and dedication of the team. And it's all getting better and better every time. Thank you Max and team!
2026年9月4日
自発的なレビュー
Casa Argentina Limited からの回答
Hola,
This is such a lovely review from a long time customer. 🇦🇷
Knowing you’ve been with us for many years, from your yerba mate to your empanada discs, makes these words mean even more. We’re especially happy to hear that the quality, speedy delivery and care from our team continue to hit the mark.
We’re always looking for ways to make Casa Argentina better, so hearing that it’s getting better and better every time is honestly fantastic.
Thank you for sticking with us over the years and for taking the time to share this. It really means a lot to Max and the whole team.
Un abrazo,
Casa Argentina
Great
Great, arrived super fast, great customer service they even replied to me on a weekend. Super happy with the products, everything arrived in perfect condition
2026年8月26日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Camila,
That's fantastic to hear, thank you for the lovely feedback!
We're especially glad our team could help you over the weekend and that everything arrived safely and in perfect condition. Fast delivery is one thing, but knowing there's someone on the other end when you need a hand is just as important to us.
Enjoy your goodies, and thank you for choosing Casa Argentina!
Un abrazo,
Casa Argentina Team
Consistent quality and service
great products, delivered quickly and keeping my updated. I am recommending this company. Continue helping us to have the best products.
2026年8月25日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Alejandro,
Thank you for recommending us!
It's wonderful to know you're enjoying the products and that your orders are reaching you quickly, with the delivery updates keeping you informed along the way.
Your kind words mean a lot, and we'll certainly keep working hard to bring you the quality you expect.
Thanks again for your support and for spreading the word about Casa Argentina.
Un abrazo,
Casa Argentina Team
Great selection, great quality
Great selection, very easy ordering, prompt delivery and great quality of the food - 5 stars all around.
2026年8月22日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Michael,
Five stars all around, we’ll happily take that! ⭐️
It’s fantastic to know you enjoyed the variety of products, found ordering straightforward, and were happy with both the delivery and the quality of the food. We want the whole experience to feel effortless, from choosing your favourites to opening the box at your door.
Thank you for choosing Casa Argentina and for the great feedback. We hope to see you back for your next order soon!
Un abrazo,
Casa Argentina Team
Excellent products
2026年8月19日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Liliana,
Thank you for the kind words!
We're really pleased that you enjoyed the products. We put a lot of care into sourcing and selecting what we offer, so it's always lovely to know that the quality came through.
We appreciate your support and hope to see you back at Casa Argentina again soon.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Ivan,
Thank you for taking the time to leave us a review!
It's great to know you were happy with the quality of your order and that everything arrived smoothly. We really appreciate the vote of confidence, and it'll be a pleasure to have you back when you're ready for your next order.
Un abrazo,
Casa Argentina Team
So Good
Very clear website, smooth experience from ordering to delivery. Extremaly good products, we will order again
2026年8月6日
Casa Argentina Limited からの回答
Hola Celine,
Thank you so much for your wonderful review!
We're delighted to hear you found our website clear and the whole experience smooth from ordering right through to delivery. It's fantastic to know you were so impressed with the quality of our products as well.
Thank you for your support, and we're looking forward to welcoming you back for your next order!
Un abrazo,
Casa Argentina Team
Tasty Iberian ribs.
Thank you so much, just a little order for me but it was the highlight of my family BBQ. The Iberian ribs were delightful, wonderful flavour with just the simple salt and pepper cover. And the ribeye was so very tender and tasted wonderful. Great delivery service as well. All in all, very impressed and we will be back for more!
2026年8月15日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Robert,
Thank you so much for such a lovely review!
We're absolutely delighted to hear that your "little order" became the highlight of your family BBQ! That's exactly what we love to hear. ❤️
The Iberian ribs with a simple salt and pepper seasoning sound delicious, and we're so pleased you enjoyed the tenderness and flavour of the ribeye too. Sometimes, when you've got great meat, keeping things simple is all you need.
Thank you for your kind words about the delivery service as well. We're thrilled you were so impressed with the whole experience, and we can't wait to be part of your next family BBQ!
Un abrazo,
Casa Argentina Team
Always the best!
As usual fantastic service for amazing products. The value for what you get is great !
2026年8月6日
Casa Argentina Limited からの回答
Hola Karla,
Thank you so much for your wonderful review!
We're delighted to hear that our service continues to meet your expectations and that you're enjoying our products. It's especially lovely to know that you feel the value reflects the quality you receive, that's something we work very hard to achieve.
Thank you for your continued support, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Karen,
Thank you so much for your lovely review!
We're delighted to hear you enjoyed both the service and the food. Comments like yours mean a great deal to our team and remind us why we're so passionate about bringing authentic Argentine flavours to our customers.
Thank you for your support, and we look forward to serving you again very soon.
Un abrazo,
Casa Argentina Team
Excellent service as always!!
2026年8月6日
Casa Argentina Limited からの回答
Hola Ludmila,
Thank you so much for your kind review!
We're delighted to hear that our service continues to meet your expectations. Knowing that our customers return to us and consistently have a great experience means a great deal to the whole team.
Thank you for your continued support, and we look forward to serving you again very soon.
Un abrazo,
Casa Argentina Team
Buyion online was easy and delivery was…
Buying online was easy and delivery was prompt.
2026年8月7日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Maria,
Thank you for your lovely review!
We're delighted to hear that ordering online was easy and that your delivery arrived promptly. Providing a smooth shopping experience from website to doorstep is exactly what we aim for.
Thank you for your support, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
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