The order arrived in perfect condition and properly thermally isolated (maintaining the cold chain). We ordered some Argentinian style chorizos, which we couldn’t find anywhere else in London, and the... もっと見る
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Excellent in all respects. Careful packaging and a smooth delivery experience. The meat (a small ribeye joint) was outstanding and just the right size for two people. We enjoyed the malbec wine with... もっと見る
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Have had Argentinian Ribeye from Casa a few times now, and this last batch I received was 1st class, I carved a few steaks and left a good piece for a roast in a few weeks time, just had a steak meal... もっと見る
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I like the people.may I take the opportunity to wish everyone a happy new year,etc.i send this because I loathe Christmas and this gets my greetings out the way!!!!viva casa Argentina y Gabriella saba... もっと見る
企業が回答しました
企業情報
Casa Argentina Limited について
当該企業による記述
The UK’s Most Trusted Argentinian Food & Wine Specialist Since 2014
Casa Argentina is the UK’s leading importer, distributor and promoter of authentic food and wine from Argentina.
Since 2014, we’ve been committed to delivering premium quality, full traceability, and outstanding customer care. From Dulce de Leche, Empanadas Discs, and Chorizos Criollos to Yerba Mate and Malbec Wines, every product we supply represents the true taste of Argentina, trusted by households, chefs, and retailers across the UK.
Multiple award-winning company, including the National Best Customer Service Award 2025 and several Great Taste Awards, Casa Argentina stands for integrity, reliability and excellence in everything we do. Each order is prepared with care in our London warehouse, offering next-day delivery nationwide and a 100% money-back guarantee.
Our mission is simple: to become the first choice for people seeking high-quality Argentine products, recognised for the ethics of our business practices and the excellence of our service.
100% Money back Guarantee
We remove the risk from our customers by offering a 100% money back guarantee.
How does the 100% Money Back Guarantee work at Casa Argentina?
At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:
1. Eligibility Period for the 100% Money-Back Guarantee
Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.
2. Condition of Returned Products
To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.
For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.
3. Proof of Purchase Requirement
To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.
4. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.
5. Inspection and Refund Approval Process
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.
6. Exclusions from the 100% Money-Back Guarantee
The 100% Money-Back Guarantee does not apply to:
Products damaged due to improper handling, storage, or use by the customer.
Products returned after the 7-dayeligibility period.
Items purchased during sales or promotions.
7. How to Request a Refund
To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.
8. Policy Changes
Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.
Contact Us
For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.
連絡先
Unit 3, 77 Sumner Road, CR0 3LN, London, 英国
- 02085401222
- info@casaargentina.com
- casaargentina.com
4.9
優良
973件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 100％に回答しています
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Casa Argentina Limited からの回答
Hola Kseniia,
Thank you for your kind review!
We're delighted to hear you were pleased with both the quality of the products and our fast delivery service. Providing authentic Argentine products with reliable delivery is exactly what we strive for.
Thank you for your support, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Great company
I had been looking to purchase a Somerset Argentinian bbq grill and found a local company who specialises in Argentinian food, wine, meat and the bbq I wanted.I was extremely impressed with the service I received and ordered the grill together with some steak and chorizo.
I have now received my grill and love it, the steak 🥩 Argentinian ribeye is the best steak I have ever eaten and will certainly going back to Casa for some more plus try some of there other great products.
Thanks guys
2026年7月6日
Casa Argentina Limited からの回答
Hola Mike,
Thank you so much for your fantastic review!
We're absolutely delighted to hear you found us and that we could help you get the Somerset Argentine BBQ grill you were looking for. It's wonderful to know you were impressed with our service and decided to pair it with some of our Argentine steak and chorizo.
Hearing that our Argentine Ribeye is the best steak you've ever eaten is an incredible compliment and means a great deal to our team. We hope your new BBQ brings you many memorable cookouts, and we're excited for you to discover even more of our authentic Argentine products.
Thank you for your support, and we look forward to welcoming you back again soon.
Un abrazo,
Casa Argentina Team
Excellent service
Excellent service, including next delivery which was an absolute winner. Products fantastic! it has been my first time ordering with Casa Argentina, but the entire process was super easy. Also the fact that it seems to be the only website that has mollejas/sweetbreads here in the UK <3 as an Argentinian, I am so greatful to be able to get these! I will definitely be coming back!
2026年7月8日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Ani,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that your first experience with Casa Argentina was such a positive one. It's fantastic to know you found the ordering process simple, the next-day delivery a winner, and, most importantly, that you loved the products.
We're especially pleased to hear you found our mollejas. As an Argentinian living in the UK, we know how difficult it can be to find authentic cuts like sweetbreads, and being able to bring a true taste of home to our customers is exactly why we do what we do.
Thank you for placing your trust in us for your first order. We can't wait to welcome you back and help you enjoy many more authentic Argentine flavours.
Un abrazo,
Casa Argentina Team
Delicious empanadas and prompt deliveryEasy to order and book the date for…
Easy to order and book the date for delivery. Helpful on the phone with enquiries. Empanadas were very tasty but I was surprised at small size. Would be useful to know size before ordering as definitely need more per person. Perhaps have two size options?
2026年7月6日
Casa Argentina Limited からの回答
Hola Susana,
Thank you so much for your thoughtful review!
We're delighted to hear you found the ordering process easy, appreciated our customer service over the phone, and most importantly, enjoyed the empanadas.
Thank you as well for your valuable feedback regarding the size.
Each empanada weighs 70g, and this is included in the product description, but we appreciate that it's not always easy to visualise the size from the weight and picture alone.
We'll certainly take your feedback on board as we continue improving the shopping experience.
We really appreciate you taking the time to share your thoughts, and we hope to serve you again soon.
Un abrazo,
Casa Argentina Team
Everything smooth as usual
Everything smooth as usual, thank you guys! bring more empanadas I'm always struggling to get the tapas:)
2026年7月6日
Casa Argentina Limited からの回答
Hola Pablo,
Thank you so much for your lovely review and for your continued support!
We're delighted to hear everything went smoothly once again. It really means a lot to know you can rely on us.
As for the empanada tapas... we'll take that as a compliment! 😄 They're incredibly popular, and we're always working to keep them in stock. We'll do our best to bring in more so you can stock up for your next batch of homemade empanadas.
Thank you again, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Excellent service and food is delicious
Order was dispatched on time and it was a seamless process for delivery.
Empanadas arrived frozen which is an achievement in this heatwave.
Empanadas are very tasty. My only comment would be that they needed a lot longer than was in the instructions. We baked them for 30 minutes and they could have done with another 10.
Would definitely buy again and try other flavours.
2026年7月7日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Cris,
Thank you so much for your fantastic review!
We're delighted to hear you enjoyed the quality of the meat and our delivery service. Knowing you ordered on Friday afternoon and had the ribs on the grill by Saturday lunchtime is exactly the kind of experience we aim to provide.
It's also wonderful to hear you enjoyed the picanha and our sausages. Nothing beats a great BBQ with premium-quality meat delivered in time for the weekend!
Thank you for your support, and we look forward to helping you enjoy many more memorable BBQs in the future.
Un abrazo,
Casa Argentina Team
Top quality meat and very good delivery…
Top quality meat and very good delivery times. i ordered on friday early afternoon and the ribs were on the grill by saturday lunchtime! good work guys
2026年7月3日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Lee,
Thank you so much for your fantastic review!
We're delighted to hear you enjoyed the quality of the meat and our delivery service. Knowing you ordered on Friday afternoon and had the ribs on the grill by Saturday lunchtime is exactly the kind of experience we aim to provide.
It's also wonderful to hear you enjoyed the picanha and our sausages. Nothing beats a great BBQ with premium-quality meat delivered in time for the weekend!
Thank you for your support, and we look forward to helping you enjoy many more memorable BBQs in the future.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Hicks,
Thank you for your fantastic review!
We're delighted to hear you enjoyed both the picanha and our sausages. They're two of our favourite BBQ staples, and it's wonderful to know they helped make your meal a success.
Thank you for your support, and we look forward to helping you enjoy many more authentic Argentine BBQs in the future.
Un abrazo,
Casa Argentina Team
I slow cooked the pluma iberica pork on…
I slow cooked the pluma iberica pork on the bbq. Excellent meat. Hard to find pork like that in the U.K. It's also very tasty cold. Also had chorizos and black pudding which were very nice.
2026年7月1日
Casa Argentina Limited からの回答
Hola John,
Thank you for your fantastic review!
We're delighted to hear you enjoyed the Iberico Pluma pork, especially cooked low and slow on the BBQ. It's a truly special cut, known for its incredible flavour, tenderness, and marbling, so we're glad it made such a great impression.
You're right, quality Iberico pork can be difficult to find in the UK, and we're proud to bring these exceptional products to our customers. It's also great to hear you enjoyed the chorizos and black pudding, perfect companions for any Argentine-style BBQ.
Thank you for your support, and we look forward to helping you create many more memorable BBQs.
Un abrazo,
Casa Argentina Team
Very easy to order online a good choice…
Very easy to order online a good choice of products and prices are fair enough for the products you need
2026年7月4日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Frank,
Thank you for your kind review!
We're delighted to hear you found our website easy to use and that you were pleased with both the range of products and our pricing. We work hard to offer a wide selection of authentic Argentine favourites while providing great value and a simple shopping experience.
Thank you for your support, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
First time making empanadas árabes and…
First time making empanadas árabes and I chose casa argentina to find the best products. Highly recommended
2026年7月1日
Casa Argentina Limited からの回答
Hola Guadalupe,
Thank you so much for your wonderful review!
We're honoured that you chose Casa Argentina for your first time making empanadas árabes. We hope they turned out delicious and that our products helped you recreate this much-loved Argentine classic at home.
Thank you for your recommendation and for placing your trust in us. We look forward to helping you with many more Argentine recipes in the future.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Andy,
Thank you for your fantastic review!
We're delighted to hear everything arrived on time and that the meat helped make your pre-match BBQ a success. There's no better way to get everyone together before the big event than around a great BBQ!
Thank you for your support, and we hope to be part of many more matchday celebrations in the future.
Un abrazo,
Casa Argentina Team
The piece of steak I ordered arrived on…
The piece of steak I ordered arrived on time. I sliced it into nice sized pieces and had to freeze it. Yesterday I finally defrosted two of the steaks and cooked them on a grill plate. The meat had an excellent flavour and it was very tender. I will definitely be buying again!
2026年6月29日
Casa Argentina Limited からの回答
Hola Colin,
Thank you so much for your wonderful review!
We're delighted to hear your steak arrived on time and that it froze and defrosted beautifully. It's fantastic to know that, once cooked, the meat was both tender and full of flavour. That's exactly the quality we strive to deliver with every cut.
Thank you for placing your trust in us, and we're thrilled to hear you'll be ordering again. We look forward to helping you enjoy many more exceptional steaks in the future.
Un abrazo,
Casa Argentina Team
Muy satisfecha con mi compra
Muy satisfecha con mi compra. El dulce de leche muy delicioso, llegó muy bien protegido y en la fecha prevista.
2026年6月29日
Casa Argentina Limited からの回答
Hola Miriam,
¡Muchísimas gracias por tu reseña!
Nos alegra enormemente saber que quedaste muy satisfecha con tu compra y que disfrutaste del dulce de leche. También es un placer saber que llegó bien protegido y en la fecha prevista, ya que ponemos mucho cuidado en el embalaje para que todos nuestros productos lleguen en perfectas condiciones.
Gracias por confiar en Casa Argentina. Esperamos poder llevarte muchos más sabores auténticos de Argentina muy pronto.
Un abrazo,
Equipo de Casa Argentina
The chorizos are great!
2026年6月25日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Alejandra,
Thank you for your review!
We're delighted to hear you enjoyed the chorizos. They are one of our most popular products for good reason, full of authentic flavour and a true staple of any Argentine BBQ.
We really appreciate your support and hope you enjoy many more chorizos at future asados!
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola D,
Thank you for your continued support!
We're delighted to hear that you once again experienced fast delivery and quality products. Consistency is incredibly important to us, so it's especially rewarding to know we've continued to meet your expectations.
Thank you for your loyalty, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
The spicy empanadas were wonderful
The spicy empanadas were wonderful. Very tasty and as usual they ran out too quickly! good service, and good quality. unbeatable.
2026年6月22日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Mrs C,
Thank you for your fantastic review!
We're delighted to hear you enjoyed the spicy empanadas. Hearing that they disappeared too quickly is usually a very good sign! 😄
It's wonderful to know that both the service and the quality continue to meet your expectations. Comments like "unbeatable" truly mean a lot to the entire team.
Thank you for your continued support, and we hope your next batch of empanadas lasts a little longer… although we can't make any promises!
Un abrazo,
Casa Argentina Team
Perfect service!
The frozen items arrived still frozen and well packed. Good selection of products. Easy to order and fast delivery. Highly recommended!
2026年6月23日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Eyre,
Thank you so much for your fantastic review!
We're delighted to hear that your frozen items arrived perfectly frozen and well packed. We put a great deal of care into our packaging and cold-chain delivery process, so it's wonderful to know everything arrived exactly as it should.
It's also great to hear that you enjoyed the range of products, found the ordering process easy, and received your order quickly.
Thank you for your recommendation and support. We look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Excellent shop for Argentinian goods
Excellent shop for Argentinian goods! I’ve been using Casa Argentina for years and I recommend it to anyone looking for top quality products in an extensive range. As an Argentine myself I’m very happy to be able to count on their services.
2026年6月22日
自発的なレビュー
Casa Argentina Limited からの回答
Hola John,
Thank you so much for your wonderful review and for your continued support over the years.
It means a great deal to hear that, as an Argentine yourself, you can rely on Casa Argentina for authentic products and service here in the UK. Providing a wide range of top-quality Argentine goods and helping our customers stay connected to the flavours of home is exactly why we do what we do.
Your recommendation and loyalty truly mean a lot to the entire team. Thank you for placing your trust in us over the years, and we look forward to continuing to bring a taste of Argentina to your table for many more to come.
Un abrazo,
Casa Argentina Team
Great quality meat delivered next day
Great quality meat delivered next day. 5 Stars.
2026年6月19日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Fabricio,
Thank you for your review!
We're delighted to hear you enjoyed the quality of the meat and that your order arrived the very next day. Providing premium products with a fast and reliable delivery service is exactly what we aim for.
Thank you for the 5 stars and for your support. We look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
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