The order arrived in perfect condition and properly thermally isolated (maintaining the cold chain). We ordered some Argentinian style chorizos, which we couldn’t find anywhere else in London, and the... もっと見る
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Excellent in all respects. Careful packaging and a smooth delivery experience. The meat (a small ribeye joint) was outstanding and just the right size for two people. We enjoyed the malbec wine with... もっと見る
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Have had Argentinian Ribeye from Casa a few times now, and this last batch I received was 1st class, I carved a few steaks and left a good piece for a roast in a few weeks time, just had a steak meal... もっと見る
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I like the people.may I take the opportunity to wish everyone a happy new year,etc.i send this because I loathe Christmas and this gets my greetings out the way!!!!viva casa Argentina y Gabriella saba... もっと見る
企業が回答しました
企業情報
Casa Argentina Limited について
当該企業による記述
The UK’s Most Trusted Argentinian Food & Wine Specialist Since 2014
Casa Argentina is the UK’s leading importer, distributor and promoter of authentic food and wine from Argentina.
Since 2014, we’ve been committed to delivering premium quality, full traceability, and outstanding customer care. From Dulce de Leche, Empanadas Discs, and Chorizos Criollos to Yerba Mate and Malbec Wines, every product we supply represents the true taste of Argentina, trusted by households, chefs, and retailers across the UK.
Multiple award-winning company, including the National Best Customer Service Award 2025 and several Great Taste Awards, Casa Argentina stands for integrity, reliability and excellence in everything we do. Each order is prepared with care in our London warehouse, offering next-day delivery nationwide and a 100% money-back guarantee.
Our mission is simple: to become the first choice for people seeking high-quality Argentine products, recognised for the ethics of our business practices and the excellence of our service.
100% Money back Guarantee
We remove the risk from our customers by offering a 100% money back guarantee.
How does the 100% Money Back Guarantee work at Casa Argentina?
At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:
1. Eligibility Period for the 100% Money-Back Guarantee
Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.
2. Condition of Returned Products
To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.
For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.
3. Proof of Purchase Requirement
To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.
4. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.
5. Inspection and Refund Approval Process
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.
6. Exclusions from the 100% Money-Back Guarantee
The 100% Money-Back Guarantee does not apply to:
Products damaged due to improper handling, storage, or use by the customer.
Products returned after the 7-dayeligibility period.
Items purchased during sales or promotions.
7. How to Request a Refund
To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.
8. Policy Changes
Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.
Contact Us
For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.
連絡先
Unit 3, 77 Sumner Road, CR0 3LN, London, 英国
- 02085401222
- info@casaargentina.com
- casaargentina.com
4.9
優良
973件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Casa Argentina Limited からの回答
Hola Lucas,
Thank you so much for your kind words!
We're delighted to hear you were happy with the service, delivery, and the quality of the products. Delivering an excellent experience from start to finish is exactly what we strive for with every order.
We truly appreciate your support and look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Great meat
What a great surprise, fantastic Steaks and great advice about the salting.
Next order soon ! Delivery was good,
Could have done with a bit of guidance for Bbq cooking timings but my experience saved the the day ...less is more !
2026年6月21日
自発的なレビュー
Casa Argentina Limited からの回答
Hola David,
Thank you for your wonderful feedback!
We're delighted to hear the steaks were such a great surprise and that the advice on salting helped you get the best from the meat. Sometimes the simplest techniques really do make all the difference.
It's also great to hear the delivery went smoothly and that your BBQ experience saved the day! You're absolutely right, when it comes to quality beef, less is often more.
We really appreciate your suggestion regarding BBQ cooking guidance. That's valuable feedback, and we know that having recommended cooking times and temperatures can be helpful, especially when trying a new cut for the first time. It's something we'll continue to improve to help our customers get the very best results at home.
Thank you again for your support, and we look forward to your next order soon.
Un abrazo,
Casa Argentina Team
The delivery was really quick and the…
The delivery was really quick and the products are amazing. I would buy here again for sure
2026年6月4日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Alberto,
Thank you so much for your kind feedback!
We're delighted to hear your order arrived quickly and that you loved the products. That's exactly the experience we aim to deliver with every order.
It's especially wonderful to hear that you'd buy from us again. We truly appreciate your support and look forward to welcoming you back soon.
Un abrazo,
Casa Argentina Team
I ordered from Casa Argentina as I was hosting a BBQ for family and friends
I ordered from Casa Argentina as I was hosting a BBQ for family and friends at the weekend. After DPD failed to deliver I got in touch with Casa Argentina and they resolved the issue within hours. The level of Customer Service shown went way above what would normally be expected.
Now to the quality and taste. As a frequent visitor to Buen Ayre in Hackney I can honestly say the taste of the steak from Casa Argentina was amazing. The picanha steak was very good, however the taste of the sirloin steak was truly exceptional, it melted in your mouth. I would highly recommend ordering from this company and I definitely will be ordering from them again.
2026年6月13日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Alkan,
Thank you so much for taking the time to leave such a detailed review.
Firstly, we're sorry that DPD let you down with the delivery. We know how stressful that can be, especially when you're hosting family and friends for a BBQ.
We're delighted that our team was able to step in quickly and resolve the issue for you. Customer service is something we take enormous pride in, so your comments mean a great deal to us.
As for the food, what a fantastic compliment! To hear our steaks compared so favourably to those you've enjoyed at Buen Ayre is incredibly rewarding.
We're thrilled that the picanha hit the mark and even more so that the sirloin stood out as truly exceptional. "Melted in your mouth" is exactly what we hope for when sourcing and preparing our beef.
Thank you for your recommendation and for placing your trust in us. We look forward to helping make your next BBQ just as memorable, hopefully with a smoother courier experience from start to finish!
Un abrazo,
Casa Argentina Team
Quality meat
Quality meat! The delivery was very well out together so everything arrived in perfect state (as I’m not based in London)
2026年6月8日
Casa Argentina Limited からの回答
Hola Juliett,
Thank you for your lovely review!
We're delighted to hear you enjoyed the quality of the meat and that everything arrived in perfect condition. We put a great deal of care into our packaging to ensure orders travel safely across the UK, so it's especially rewarding to hear that worked well for you despite being outside London.
Thank you for your support and trust in us. We look forward to helping you enjoy many more great meals in the future.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Nadia,
Thank you so much for your kind words!
We're delighted to hear you were happy with both the service and the quality of the products. That's exactly what we strive to deliver with every order.
We truly appreciate your support and look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Excellent service.
Fast, accurate service. Quality yerba mate, straightforward website.A plesure to deal with, many thanks, John
2026年6月14日
自発的なレビュー
Casa Argentina Limited からの回答
Hola John,
Thank you for your wonderful feedback.
We're delighted to hear you found the service fast and accurate, and that you were pleased with both the quality of the yerba mate and the website experience. We work hard to make ordering as simple and straightforward as possible, so it's great to know that came across.
It's especially nice to hear that we're a pleasure to deal with. Comments like that mean a lot to the whole team.
Thank you again for your support, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Best store to buy Argentinian products
Best store to buy Argentinian products. I totally recommend provolone and chorizo empanadas!
2026年5月19日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Jaquelina,
Thank you so much for your wonderful review!
Being called the best store to buy Argentine products is an incredible compliment, and one we truly appreciate.
We're especially pleased to hear you enjoyed the Provolone and Chorizo Empanadas. They have become favourites for many of our customers, and it's easy to see why! 😄
Thank you for your recommendation and support. We look forward to bringing you many more authentic Argentine favourites in the future.
Un abrazo,
Casa Argentina Team
Everything was great!
Everything was great!
I highly recommend Casa Argentina.
High-quality and amazing products.
2026年6月8日
Casa Argentina Limited からの回答
Hola Marcela,
Thank you so much for your kind words and recommendation!
We're delighted to hear that everything was great and that you enjoyed the quality of our products. Providing authentic, high-quality food and a great customer experience is what we strive for every day.
Your support and recommendation mean a great deal to us, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Excelente!
2026年6月8日
Casa Argentina Limited からの回答
Hola Pat,
¡Muchas gracias!
Nos alegra muchísimo saber que tu experiencia fue excelente. Comentarios tan simples pero tan positivos nos alegran el día y motivan a todo el equipo a seguir dando lo mejor.
Gracias por tu apoyo y por confiar en Casa Argentina.
Un abrazo,
Casa Argentina Team
Fast Delivery and excellent products
2026年6月11日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Ana,
Thank you for your review!
We're delighted to hear you were happy with both the delivery and the products. Providing excellent quality alongside a fast and reliable service is exactly what we strive for.
We really appreciate your support and look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
The Best Way to Celebrate May 25th
We ordered meat from Casa Argentina for a BBQ at home over the May bank holiday, as it’s Argentina’s national day and we really wanted to celebrate it from the UK. It turned out to be the perfect choice. We couldn’t think of a better way to mark the occasion than with top-quality Argentine beef. Everything was super tasty, tender, and really reminded us of home. It made the whole day feel extra special. Would definitely order again!
2026年5月22日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Flavia,
Thank you so much for sharing this wonderful review.
It means a great deal to hear that Casa Argentina could play a small part in your May 25th celebrations. As many Argentines know, there’s something special about gathering around a BBQ on such an important date, and we're honoured that you chose our products to help mark the occasion from so far away.
We're delighted to hear the beef was tender, flavourful, and brought back memories of home. Creating those moments of connection through authentic Argentine food is exactly why we do what we do.
Thank you for your support, and we’re thrilled that your celebration was such a success. We look forward to helping make many more special occasions memorable in the future.
Un abrazo,
Casa Argentina Team
Excellent Argentine Products and Service
Another great experience with Casa Argentina. This was not my first order, and once again I was delighted with both the quality of the products and the service.
This weekend I collected my order from Croydon and bought chorizo, morcilla, steak, provoleta and empanadas, along with some ingredients to make a homemade chocotorta. Everything was fresh, authentic and excellent quality.
The products were perfect for our weekend Argentine asado, bringing back the flavours and atmosphere of home. The empanadas were delicious, the provoleta was a real treat, and the meats were superb.
Casa Argentina has become our go-to place for authentic Argentine food in the UK. Highly recommended.
2026年6月6日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Carol,
Thank you so much for your continued support and for taking the time to share such a detailed review.
It means a great deal to hear that, once again, you were delighted with both the products and the service. We’re especially pleased that your collection from Croydon went smoothly and that everything from the chorizo and morcilla to the provoleta, empanadas, and ingredients for your chocotorta met your expectations.
There’s something truly special about gathering around an Argentine asado, and knowing that our products helped recreate those flavours, memories, and atmosphere of home is exactly why we do what we do.
To hear that Casa Argentina has become your go-to place for authentic Argentine food in the UK is an incredible compliment and one we don't take lightly. Thank you for your trust, your loyalty, and your recommendation.
We look forward to helping create many more memorable asados in the future.
Un abrazo,
Casa Argentina Team
Empanadas & Alfajores
I ordered 30 empanadas and alfajores from CA and they arrived in perfectly good condition as requested. The contents were delicious and greatly enjoyed by everyone, many of whom had never experienced these Argentine delicacies. Could not recommend them more highly. Richard, Oxfordshire
2026年6月6日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Richard,
Thank you so much for your wonderful review.
We're delighted to hear that your empanadas and alfajores arrived exactly as requested and in perfect condition. It’s even more rewarding to know they were such a hit with your guests, especially those trying these Argentine favourites for the very first time.
Introducing people to the flavours of Argentina is one of the most enjoyable parts of what we do, and we're thrilled that the empanadas and alfajores helped create such a positive experience.
Thank you for your recommendation and for choosing Casa Argentina. We hope to bring many more Argentine delicacies to your table in the future.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Solange,
Thank you for your review!
Short and sweet, just like the delivery experience should be! 😄
We're delighted to hear everything arrived quickly and that the process was seamless from start to finish. That's exactly what we aim for with every order.
Thank you for your support, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Alan,
Thank you for your kind feedback!
We're delighted to hear you found the ordering process easy, the delivery quick, and the information provided helpful. We work hard to make the whole experience as smooth and straightforward as possible, from browsing our products to receiving your order.
Thank you for your support, and we look forward to welcoming you back again soon.
Un abrazo,
Casa Argentina Team
Casa Argentina siempre un 10
Casa Argentina siempre un 10! La entrega a tiempo y sin ningun problema.
2026年6月1日
Casa Argentina Limited からの回答
Hola Andrea,
¡Muchísimas gracias por tus palabras!
Nos llena de alegría leer que para ti Casa Argentina es siempre un 10. Saber que tu pedido llegó a tiempo y sin ningún inconveniente es exactamente la experiencia que queremos ofrecer en cada compra.
Gracias por tu confianza y por seguir acompañándonos. Comentarios como el tuyo motivan a todo el equipo a seguir dando lo mejor cada día.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Alexandre,
Thank you for the fantastic review!
We're thrilled to hear you consider our products 5-star quality. Providing authentic, high-quality Argentine products is what we're passionate about, so feedback like this means a great deal to us.
Thank you for your support, and we look forward to welcoming you back again soon.
Un abrazo,
Casa Argentina Team
Everything arrived in good condition
Everything arrived in good condition, well packaged, and on time.
2026年6月2日
Casa Argentina Limited からの回答
Hola Priscila,
Thank you for your feedback!
We’re delighted to hear that everything arrived on time, well packaged, and in good condition. We put a lot of care into preparing every order, so it’s always great to know that care is reflected in the experience our customers receive.
We truly appreciate your support and look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Excellent products and service! Thank you
Excellent products. Prompt delivery - everything was carefully packed so the items arrived in very good condition and fresh (spite of the heatwave).
The provolone cheese is now my nephew's favourite treat! Good range of product and excellent service. Thank you!
2026年5月27日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Alex,
Thank you for such a lovely review!
We’re delighted to hear everything arrived fresh and in excellent condition, especially during the heatwave. Our team puts a great deal of care into packing every order, so it’s wonderful to know that effort made a difference.
It also made us smile to hear that the provoleta has become your nephew’s favourite treat! That's not something you hear every day, but we completely understand why 😄
We’re so pleased you’ve enjoyed both the range of products and the service, and we truly appreciate you taking the time to share your experience.
Thank you for your support, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
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