The order arrived in perfect condition and properly thermally isolated (maintaining the cold chain). We ordered some Argentinian style chorizos, which we couldn’t find anywhere else in London, and the... もっと見る
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Excellent in all respects. Careful packaging and a smooth delivery experience. The meat (a small ribeye joint) was outstanding and just the right size for two people. We enjoyed the malbec wine with... もっと見る
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Have had Argentinian Ribeye from Casa a few times now, and this last batch I received was 1st class, I carved a few steaks and left a good piece for a roast in a few weeks time, just had a steak meal... もっと見る
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I like the people.may I take the opportunity to wish everyone a happy new year,etc.i send this because I loathe Christmas and this gets my greetings out the way!!!!viva casa Argentina y Gabriella saba... もっと見る
企業が回答しました
企業情報
Casa Argentina Limited について
当該企業による記述
The UK’s Most Trusted Argentinian Food & Wine Specialist Since 2014
Casa Argentina is the UK’s leading importer, distributor and promoter of authentic food and wine from Argentina.
Since 2014, we’ve been committed to delivering premium quality, full traceability, and outstanding customer care. From Dulce de Leche, Empanadas Discs, and Chorizos Criollos to Yerba Mate and Malbec Wines, every product we supply represents the true taste of Argentina, trusted by households, chefs, and retailers across the UK.
Multiple award-winning company, including the National Best Customer Service Award 2025 and several Great Taste Awards, Casa Argentina stands for integrity, reliability and excellence in everything we do. Each order is prepared with care in our London warehouse, offering next-day delivery nationwide and a 100% money-back guarantee.
Our mission is simple: to become the first choice for people seeking high-quality Argentine products, recognised for the ethics of our business practices and the excellence of our service.
100% Money back Guarantee
We remove the risk from our customers by offering a 100% money back guarantee.
How does the 100% Money Back Guarantee work at Casa Argentina?
At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:
1. Eligibility Period for the 100% Money-Back Guarantee
Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.
2. Condition of Returned Products
To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.
For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.
3. Proof of Purchase Requirement
To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.
4. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.
5. Inspection and Refund Approval Process
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.
6. Exclusions from the 100% Money-Back Guarantee
The 100% Money-Back Guarantee does not apply to:
Products damaged due to improper handling, storage, or use by the customer.
Products returned after the 7-dayeligibility period.
Items purchased during sales or promotions.
7. How to Request a Refund
To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.
8. Policy Changes
Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.
Contact Us
For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.
連絡先
Unit 3, 77 Sumner Road, CR0 3LN, London, 英国
- 02085401222
- info@casaargentina.com
- casaargentina.com
4.9
優良
974件のレビュー
顧客にレビューを依頼しています
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Excellent products and service! Thank you
Excellent products. Prompt delivery - everything was carefully packed so the items arrived in very good condition and fresh (spite of the heatwave).
The provolone cheese is now my nephew's favourite treat! Good range of product and excellent service. Thank you!
2026年5月27日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Alex,
Thank you for such a lovely review!
We’re delighted to hear everything arrived fresh and in excellent condition, especially during the heatwave. Our team puts a great deal of care into packing every order, so it’s wonderful to know that effort made a difference.
It also made us smile to hear that the provoleta has become your nephew’s favourite treat! That's not something you hear every day, but we completely understand why 😄
We’re so pleased you’ve enjoyed both the range of products and the service, and we truly appreciate you taking the time to share your experience.
Thank you for your support, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Excellent service!
Excellent service!! Whether meat, empanada pastry, Yerba or alfajores, the service and quality has been outstanding!! I would highly recommend them!! Have been buying from them for years!!
2026年6月3日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Cecilia,
Thank you so much for your continued support and for such a wonderful review.
Hearing that you’ve been buying from us for years means a great deal to the whole team. We never take that loyalty for granted, and we're incredibly grateful for the trust you've placed in us over the years.
We're delighted to know you've consistently enjoyed the quality of everything from the meat and empanada pastry to the yerba mate and alfajores. Just as importantly, it's fantastic to hear that the service has continued to meet your expectations.
Thank you for your recommendation and for being part of the Casa Argentina family for so long. We look forward to serving you for many years to come.
Un abrazo,
Casa Argentina Team
Everything arrived on time and with…
Everything arrived on time and with care, food delivered in freshest conditions possible. Quality is also very good. Will order again!
2026年6月3日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Constanza,
Thank you for your wonderful feedback!
We’re delighted to hear everything arrived on time and that the products reached you in the freshest condition possible. We put a lot of care into our packing and delivery process, so it’s great to know that effort was reflected in your experience.
It’s also fantastic to hear you were pleased with the quality of the food. Providing authentic, high-quality products is at the heart of what we do.
Thank you again for your support. We look forward to serving you again soon!
Un abrazo,
Casa Argentina Team
Super fast delivery
Super fast delivery — everything arrived the next day.
The deals were excellent, and I’ll definitely buy again.
2026年5月26日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Franklin,
Thank you for your fantastic feedback!
We’re delighted to hear everything arrived the very next day and that you were happy with the offers available. We always aim to provide great value alongside a fast and reliable delivery service.
It’s wonderful to know you’ll be shopping with us again, and we look forward to serving you on your next order.
Un abrazo,
Casa Argentina Team
Great variety of products, competitive prices
Great variety of products, so happy I could find authentic brands! fast delivery and good customer service.
2026年5月30日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Maf,
Thank you so much for your kind feedback!
We’re delighted to hear you enjoyed the variety of products we offer and were able to find authentic brands you know and love. Bringing genuine Argentine favourites to customers across the UK is at the heart of what we do.
It’s also wonderful to hear that the delivery was fast and that you had a positive experience with our customer service team.
Thank you again for your support, and we look forward to welcoming you back soon.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Daniel,
Thank you for your kind words!
There’s no better compliment for us than hearing that our products deliver the real taste of Argentina. Authenticity and quality are at the heart of everything we do, so it’s wonderful to know that came through in your experience.
We truly appreciate your support and look forward to bringing you many more Argentine favourites in the future.
Un abrazo,
Casa Argentina Team
Great quality items and prompt…
Great quality items and prompt dispatch. Will purchase from this company again
2026年5月20日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Rachel,
Thank you for your wonderful feedback!
We’re delighted to hear you were happy with both the quality of the products and the speed of dispatch. Delivering great products quickly and reliably is something we work hard to achieve every day.
It’s especially rewarding to hear that you’ll be purchasing from us again. We truly appreciate your support and look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Excellent customer service.
2026年5月28日
自発的なレビュー
Casa Argentina Limited からの回答
Hola ZZ,
Thank you for your kind words.
Providing excellent customer service is something we take great pride in, so it’s wonderful to know that was reflected in your experience. Feedback like this means a lot to the whole team.
We truly appreciate your support and look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Excellent service
Excellent packaging and delivery service
And the products and the price I could find here as well!
2026年5月27日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Damaris,
Thank you for your lovely feedback!
We’re delighted to hear you were happy with the packaging, delivery service, and the products themselves. We work hard to ensure everything arrives in great condition, so it’s wonderful to know that was your experience.
It’s also great to hear you found good value as well. We’re committed to bringing authentic Argentine products to the UK while keeping them as accessible as possible for our customers.
Thank you again for your support, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Perfect!
I ordered dulce de leche, which often arrives slightly broken or opened when I buy from other sellers. However, Casa Argentina made sure it arrived quickly and in perfect condition. I also ordered Chocolinas biscuits, and although some edges were slightly damaged, I understand that’s unavoidable when products travel from so far away.
Not my first time ordering and certainly not my last!
2026年5月26日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Pablo,
Thank you so much for your thoughtful feedback and continued support.
We’re really pleased to hear your dulce de leche arrived quickly and in perfect condition. We know how frustrating it can be when delicate imported products arrive damaged, so we always do our very best to pack everything carefully and securely.
We also appreciate your understanding regarding the Chocolinas. As you mentioned, with products travelling such long distances, occasional small bumps on delicate biscuits can unfortunately happen despite all the care taken during packing and transit.
It genuinely means a lot to hear this is not your first order and certainly not your last. Thank you for continuing to trust us to bring a little taste of home to your door.
Un abrazo,
Casa Argentina Team
Good food but thermal box
I ordered tapas de empanadas and creamed sweet potato and quince to make empanadas and pastelitos for 25 de mayo. The food was just as good as at home in Argentina, the delivery was quick. I have been ordering here for years and will continue to do so. The only reason I am not giving it a full 5 stars is that when I added the tapas to the cart it asked if I wanted to add a thermal box and I clicked no, but at the checkout it was still charged and sent with the delivery.
2026年5月19日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Victoria,
Thank you so much for your lovely review and for your continued support over the years, it really means a lot to us.
We are so pleased to hear you enjoyed the tapas de empanadas and sweet potato and quince, and that everything helped you recreate such a special 25 de Mayo celebration at home.
We really appreciate you taking the time to leave feedback, and I am sorry to hear about your concern regarding the thermal box charge.
I have taken a look at your order and I can confirm that there was no thermal box added or charged on your order. I also tried to give you a quick call to clarify this directly, but I was unable to reach you.
If you would like, please do feel free to get in touch with us at info@casaargentina.com or give us a call, and I will be more than happy to go through everything with you and double check in case there has been any confusion.
Thank you again for your support, we really appreciate you ordering with us and look forward to serving you again soon.
Kind regards,
Mandeep
Recibí Argentina en una caja!
Que bueno es recibir productos argentinos directo a casa. Gracias! Los alfajores, las chocolinas…Todo.
Lamentablemente el paquete de turrones estaban demasiados duros, realmente Imposible de comer. Talvéz demasiado cerca a la fecha de vencimiento?
2026年4月1日
自発的なレビュー
Casa Argentina Limited からの回答
Hola,
Muchas gracias por tu mensaje y por tomarte el tiempo de compartir tu experiencia con nosotros, lo valoramos mucho.
Nos alegra saber que el pedido llegó bien y que disfrutaste de los alfajores, las Chocolinas y el resto de productos argentinos.
En cuanto al producto de turrón, nos gustaría aclarar que en este caso se trata de una oblea (wafer) rellena con una crema de turrón y maní, y no de un bloque tradicional de turrón. Tiene una capa crujiente de oblea con un relleno suave de turrón y cacahuetes tostados, lo que le da una textura muy diferente al turrón español clásico, que puede ser duro o blando en formato de tableta.
Por eso, la textura puede sentirse más firme por la propia oblea, ya que está pensada como un snack ligero y crujiente relleno, más que como una barra de turrón tradicional.
Te agradecemos mucho el comentario honesto y esperamos que el resto de productos te haya hecho sentir un poquito más cerca de Argentina.
Un abrazo,
Casa Argentina Team
Amazing!
It was great! The delivery service was excellent, the products arrived the next day in good condition. The best chorizos ever, nothing like Argentine meat in the bbq! I have my empanada tapas to use in the week and everyone loved the chocotorta!
2026年5月23日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Maria,
What a fantastic review, thank you so much! We’re delighted to hear everything arrived quickly and in perfect condition, and even happier to know the BBQ was a success.
“The best chorizos ever” is an amazing compliment, and we completely agree, there’s nothing quite like authentic Argentine meat on the grill. Great to hear the chocotorta was a hit as well, and we hope you have a brilliant time making empanadas during the week.
Thank you again for your support and for sharing your experience with us.
Un abrazo,
Casa Argentina Team
Ordered a TriTip very last minute
Ordered a TriTip very last minute for the bank holiday. It arrived in great time. Cooked it low n slow last night. The quality is always really good.
2026年5月24日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Lee,
We’re really glad we could help save the Bank Holiday BBQ! 😄
Fantastic to hear the Tri-Tip arrived in time and that you enjoyed cooking it low and slow. It’s such a rewarding cut when cooked that way, full of flavour and beautifully tender.
Thank you as well for your continued trust in the quality of our products, it truly means a lot to us.
Un abrazo,
Casa Argentina Team
Good products, expensive shipping
Casa Argentina has a very good product selection, but shipping is pricey for small orders.
After a few years, I recently browsed their website without logging in, making a purchase or signing up for a newsletter. Shortly after, I received an automated email prompting me to subscribe (which I didn't), followed by days of repetitive unwanted marketing communications. This approach feels incredibly pushy and intrusive, even the way the emails were worded, to the point where it discourages me from visiting their website in the future. Unfortunately many business are adopting this pushy tactics.
Casa Argentina, you are a successful business with good reputation, you don't need that.
___________________________________________________________
Update: Indeed, I had a prompt response. I have just sent an email explaining that my browser automatically filled in fields with an email address when checking shipping fees and this data was captured and used for marketing without my explicit consent. This is the reason of my feedback in regards of marketing emails.
2026年5月24日
自発的なレビュー
Casa Argentina Limited からの回答
Thank you for taking the time to share your feedback.
I am genuinely sorry that our email communication felt pushy or intrusive. That is never the experience we want anyone to have when interacting with Casa Argentina.
We have responded to you privately as well, and I have personally looked into this matter to understand what happened, and the reason how your email is on our system in the first place if you haven't yet placed an order or subscribe to our email list.
I can also confirm that your email address has been removed from our marketing system, so you should not receive any further marketing emails from us.
Thank you also for your kind words about our product selection and reputation. I really appreciate your honesty, and I am sorry again for the frustration caused.
Kind regards, Max Co-Founder, Casa Argentina
Outstanding customer service …
Despite the products arriving defrosted, they all tasted amazing and we were very impressed with all of the products I ordered. I also received incredible service from Max and will definitely reorder.
2026年5月22日
自発的なレビュー
Casa Argentina Limited からの回答
Dear Claire, Thank you for taking the time to share your feedback.
I am very sorry to hear that your delivery did not arrive in the condition you expected. I completely understand how disappointing it must be to receive frozen items defrosted and packaging that was wet, especially when the products themselves looked great.
When shipping chilled and frozen food nationwide, external temperatures and time in transit can sometimes affect how frozen the products arrive, even when they remain safe to consume.
However, we also understand that the overall delivery experience matters, and in this case it clearly did not feel right for you.
We have contacted you directly so we can look into this properly and understand what happened with your order.
Thank you again for your honest feedback, and I am genuinely sorry that the delivery let the experience down.
Max from Casa Argentina
Espectacular todo!
Espectacular todo. Pedimos por la web una entraña, provoleta y chorizos.
2026年5月22日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Josephine,
¡Muchísimas gracias! Nos alegra muchísimo saber que disfrutaron todo.
La combinación de entraña, provoleta y chorizos es un verdadero clásico de parrilla argentina, así que nos encanta saber que la experiencia estuvo a la altura.
Gracias por confiar en nosotros y por tomarte el tiempo de compartir tu experiencia.
Un abrazo,
Casa Argentina Team
Hoy me llegaron las empanadas y siendo…
Hoy me llegaron las empanadas y siendo de Argentina puedo decir que son perfectas ese gustito tan característico y tan rico! Muchas gracias casa Argentina por hacerme sentir en casa después de tantos años de vivir en el exterior.
2026年5月22日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Cora,
Qué mensaje tan lindo, muchísimas gracias por compartirlo con nosotros.
Saber que siendo de Argentina sentís que nuestras empanadas tienen ese sabor tan auténtico y característico significa muchísimo para nosotros. Pero más aún, nos emociona saber que pudimos hacerte sentir un poquito más cerca de casa después de tantos años viviendo en el exterior.
Ese es exactamente el corazón de lo que intentamos hacer cada día, no solo vender productos, sino también reconectar a las personas con recuerdos, sabores y momentos que significan mucho.
Gracias de verdad por tu apoyo y por dejarnos ser parte de eso.
Un abrazo enorme,
Casa Argentina Team
So far so good…
So far a good experience buying from Casa Argentina, all fresh and delivered in good condition and in good time. Love the variety of products. Looking forward to try my gluten free alfajores!
2026年5月22日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Karina,
We’re really happy to hear you’ve had a good experience with us so far and that everything arrived fresh, on time, and in good condition.
It’s also great to know you’re enjoying the variety of products we offer, that’s something we work very hard on so customers can discover both classics and new favourites from Argentina and beyond.
And now the important part… we hope you absolutely love the gluten free alfajores! 😄
Thank you again for your support.
Un abrazo,
Casa Argentina Team
La carne está riquísima
La carne está riquísima , el dulce de leche , el queso , el vino , todooo
Compré para mi cumpleaños y tuve una cena espectacular, ahora estoy en espera de mis suegros para hacer otro pedido.
Me encanta recibir ”la newsletter “ llegar a conocer que hay detrás de un negocio, la cara del negocio , me genera conexión y orgullo de mis cuasi paisanos soy de México.
¡Sigan brillando y haciendo las cosas con pasión, muchas gracias!
2026年1月8日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Marifer,
¡Qué mensaje tan especial, muchísimas gracias!
Nos hace muy felices saber que disfrutaste tanto de la carne, el dulce de leche, el queso, el vino… ¡todooo! Y más aún saber que pudiste celebrar tu cumpleaños con una cena espectacular. Eso es exactamente lo que buscamos crear, momentos especiales alrededor de una buena mesa.
También queremos agradecerte especialmente por lo que comentas sobre la newsletter. Para nosotros significa mucho poder compartir no solo productos, sino también las historias, valores y personas que hay detrás de Casa Argentina. Saber que eso te genera conexión y orgullo, incluso siendo de México, nos emociona muchísimo. Al final, hay algo muy bonito que compartimos en toda Latinoamérica: el valor de la comida, la familia, la pasión y el sentirse en casa.
Esperamos que el próximo pedido con tus suegros sea otro éxito total 😄
Gracias de corazón por el cariño, el apoyo y las palabras tan lindas. Seguiremos haciendo las cosas con la misma pasión de siempre.
Un abrazo enorme,
Casa Argentina Team
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