The order arrived in perfect condition and properly thermally isolated (maintaining the cold chain). We ordered some Argentinian style chorizos, which we couldn’t find anywhere else in London, and the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent in all respects. Careful packaging and a smooth delivery experience. The meat (a small ribeye joint) was outstanding and just the right size for two people. We enjoyed the malbec wine with... もっと見る
企業が回答しました
Have had Argentinian Ribeye from Casa a few times now, and this last batch I received was 1st class, I carved a few steaks and left a good piece for a roast in a few weeks time, just had a steak meal... もっと見る
企業が回答しました
I like the people.may I take the opportunity to wish everyone a happy new year,etc.i send this because I loathe Christmas and this gets my greetings out the way!!!!viva casa Argentina y Gabriella saba... もっと見る
企業が回答しました
企業情報
Casa Argentina Limited について
当該企業による記述
The UK’s Most Trusted Argentinian Food & Wine Specialist Since 2014
Casa Argentina is the UK’s leading importer, distributor and promoter of authentic food and wine from Argentina.
Since 2014, we’ve been committed to delivering premium quality, full traceability, and outstanding customer care. From Dulce de Leche, Empanadas Discs, and Chorizos Criollos to Yerba Mate and Malbec Wines, every product we supply represents the true taste of Argentina, trusted by households, chefs, and retailers across the UK.
Multiple award-winning company, including the National Best Customer Service Award 2025 and several Great Taste Awards, Casa Argentina stands for integrity, reliability and excellence in everything we do. Each order is prepared with care in our London warehouse, offering next-day delivery nationwide and a 100% money-back guarantee.
Our mission is simple: to become the first choice for people seeking high-quality Argentine products, recognised for the ethics of our business practices and the excellence of our service.
100% Money back Guarantee
We remove the risk from our customers by offering a 100% money back guarantee.
How does the 100% Money Back Guarantee work at Casa Argentina?
At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:
1. Eligibility Period for the 100% Money-Back Guarantee
Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.
2. Condition of Returned Products
To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.
For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.
3. Proof of Purchase Requirement
To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.
4. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.
5. Inspection and Refund Approval Process
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.
6. Exclusions from the 100% Money-Back Guarantee
The 100% Money-Back Guarantee does not apply to:
Products damaged due to improper handling, storage, or use by the customer.
Products returned after the 7-dayeligibility period.
Items purchased during sales or promotions.
7. How to Request a Refund
To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.
8. Policy Changes
Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.
Contact Us
For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.
連絡先
Unit 3, 77 Sumner Road, CR0 3LN, London, 英国
- 02085401222
- info@casaargentina.com
- casaargentina.com
4.9
優良
974件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Best meat you can find in UK
Best meat you can find in UK, feels like back in Argentina.
Delivery was perfect, and shopping experience as well.
2026年5月19日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Raffaele,
What a fantastic compliment, thank you so much.
Hearing that our products make you feel like you’re back in Argentina truly means a lot to us, because that connection to home and authentic flavour is exactly what we aim to bring with every order.
We’re also delighted to hear the delivery and overall shopping experience were smooth from start to finish.
Thank you again for your support and trust in us.
Un abrazo,
Casa Argentina Team
Well after a slight delay in order…
Well after a slight delay in order everything arrived in perfect condition, so was pleased
I must say one of the best rib eye steaks I have had , absolutely sublime ,
Will definitely order again
2026年5月15日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Scott,
Thank you for your feedback and for your understanding. We really appreciate it.
We’re very glad to hear everything arrived in perfect condition in the end and that you enjoyed the ribeye so much, “absolutely sublime” is a wonderful compliment.
We do want to sincerely apologise for the slight delay with your order. Everything was dispatched on time from our side, however on this occasion the third-party courier did not perform to the standard we expect, which unfortunately caused the delay.
We understand how frustrating that can be and we’re very sorry for any inconvenience caused.
That said, we’re really pleased it all arrived safely and that you had such a great experience with the product itself. We’ll continue working hard to make sure every part of the journey matches the quality of what’s inside the box.
Thank you again for your support, and we look forward to serving you again soon.
Un abrazo,
Casa Argentina Team
Amazing service
Amazing service, amazing food. I had a hamper for my Dad's birthday, everything was so easy and I knew 100% everything would be perfect including delivery. My dad was completely made up and is enjoying his treats. Love this company - they really care
2026年5月16日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Michelle,
Thank you so much for such a lovely and thoughtful message.
We’re truly delighted to hear your Dad’s birthday hamper arrived perfectly and that the whole experience felt easy and stress free for you.
When someone chooses us for a special occasion like this, we know how important it is to get every detail right, from the products themselves to the delivery experience.
It’s wonderful to hear your Dad is enjoying his treats, and your words about us genuinely caring mean a great deal to the whole team. That is exactly what we strive for with every order we send out.
Thank you again for your trust and support.
Un abrazo,
Casa Argentina Team
First class service as usual
First class service as usual, products arrived as per schedule, well packed. Products first class. Thank you all for taking such care. Cannot fault excellence.
2026年5月16日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Lorraine,
Reading feedback like this truly means a lot to the whole team, thank you.
We’re so pleased to hear everything arrived as scheduled, well packed, and that the products met the standard you expect from us. The care and attention behind each order is something we take very seriously, so knowing that comes through in your experience is incredibly rewarding.
“Cannot fault excellence” is a wonderful compliment, and we genuinely appreciate your continued trust and support.
Un abrazo,
Casa Argentina Team
Can’t resist the beautiful ribeye
Can’t resist the beautiful ribeye steaks especially when we can use the BBQ!
Really tasty but you have to be quick to get the size of steaks you want as they seem to go so quickly.
I will be back!
2026年5月16日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Alastair,
There’s definitely something special about a ribeye on the BBQ, especially when the weather allows for it! We’re really glad you enjoyed them and found them as tasty as they should be.
And yes… the larger cuts do tend to disappear quickly once they’re back in stock! We’ll do our best to keep them coming.
Thanks again for the support, and we’ll look forward to welcoming you back soon.
Un abrazo,
Casa Argentina Team
Excelentt
The staff is very responsive and answers questions quickly. I bought some chorizo criollo and I have to say they are truly spectacular. 100% recommended.
2026年5月16日
Casa Argentina Limited からの回答
Hola Rebeca,
Thank you so much for your kind words! We’re really pleased to hear you found the team responsive and helpful, and even happier to know you loved the Chorizo Criollo.
“Truly spectacular” is exactly what we hope for with products like these, authentic flavour that brings a real Argentine BBQ experience.
Thank you as well for the recommendation, we truly appreciate it.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Roque,
Thank you for your feedback! We’re really pleased to hear the delivery arrived on time and that you were happy with the quality of the products and the prices as well.
We truly appreciate your support and hope to serve you again soon.
Un abrazo,
Casa Argentina Team
This is my second order from Casa…
This is my second order from Casa Argentina and ordering was always strait forward and delivery was on time. I very much enjoy the products.
2026年5月6日
Casa Argentina Limited からの回答
Hola James,
Thank you so much for coming back to order from us again, that really means a lot.
I’m very pleased to hear the ordering process has been straightforward both times and that the deliveries arrived on time as expected. Most importantly, it’s great to know you’re enjoying the products.
Building long term trust and consistency is something we care deeply about, so hearing feedback like this is genuinely very rewarding.
Thank you again for your support, and I hope we continue to be part of many more orders in the future.
Un abrazo,
Max & Casa Argentina Team
Casa Argentina Limited からの回答
Hola Alina,
Thank you so much for your continued support; it genuinely means a lot to me personally.
Hearing that you continue to trust us for both quality and reliable delivery is incredibly rewarding. Customers like you have been a huge part of the journey of Casa Argentina, and I never take that loyalty for granted.
When people continue coming back, it tells me we are staying true to the standards and values we set for ourselves from the beginning, and that is something I care deeply about.
Thank you again for your trust and long-term support; it is truly appreciated.
Un abrazo,
Max & Casa Argentina Team
Excellent as always
Excellent as always, great quality and price. Highly recommend!
2026年5月10日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Santiago,
Thank you so much for your continued support and kind words! We’re delighted to hear you were happy with the quality and value once again.
Your recommendation truly means a lot to us.
Un abrazo,
Casa Argentina Team
The picanha! 🤌
The picanha! Absolutely top drawer, cooked really well on the BBQ. Big fan of the ribs too. Well packaged on arrival and delivered when promised. Will order again for sure.
2026年5月1日
Casa Argentina Limited からの回答
Hola Jack,
Thank you so much for your fantastic feedback! We’re delighted to hear the picanha was “top drawer” and that it cooked beautifully on the BBQ. Great to hear you enjoyed the ribs as well.
It’s also wonderful to know everything arrived well packaged and on time. That full experience, from delivery to the BBQ itself, is exactly what we aim for.
Thank you again for your support, and we look forward to your next order.
Un abrazo,
Casa Argentina Team
Great quality products and quick smooth…
Great quality products and quick smooth delivery. Everything was very well packaged and arrived still nicely frozen.
2026年4月30日
Casa Argentina Limited からの回答
Hola Matias,
Thank you so much for your kind feedback! We’re delighted to hear you were happy with the quality of the products and that the delivery was quick and smooth.
It’s also great to know everything arrived well packaged and still nicely frozen, exactly as it should.
We truly appreciate your support.
Un abrazo,
Casa Argentina Team
This is a company that prides itself on customer service
This is a company that prides itself on its customer service and this is exemplary. The quality of the produce is phenomenal, but it is the experience of buying from them and the service you receive that keeps me ordering. Authentic Argentine produce does not come cheap, but boy is it worth it. You are treated as an individual and the speed and courtesy with which the team deals with your communications is second to none. Bravissimo!
2026年5月5日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Jessica,
Thank you so much for this incredibly thoughtful message. It truly means a lot to us.
We put a lot of care into not just the products we source, but the experience around them as well, so hearing that the service and communication stand out for you is very rewarding.
We always aim to treat every customer as an individual, so it’s especially meaningful that this is how you feel when dealing with us.
We also really appreciate your perspective on the products themselves. Authentic Argentine food is something we take great pride in bringing to the UK, and we understand it’s a considered purchase, so knowing you feel it’s worth it makes a big difference to us.
Thank you again for your continued support and trust. Messages like this genuinely motivate the whole team.
Un abrazo,
Max and Casa Argentina Team
Best Argentine shop in the UK!
Best Argentine shop in the UK!
"Great selection of genuine products and top-notch meat. Fast delivery and everything arrived in perfect condition. 5 stars.
2026年4月29日
Casa Argentina Limited からの回答
Hola Sandra,
Wow, thank you so much for such an amazing review! Hearing “Best Argentine shop in the UK” truly means a lot to us.
We’re delighted to hear you enjoyed the selection, the quality of the meat, and that everything arrived quickly and in perfect condition. That’s exactly the experience we work hard to deliver every day.
Thank you again for your support and trust in us.
Un abrazo,
Casa Argentina Team
Very prompt and reliable service.
Very prompt and reliable service.
The beef empanadas are excellent.
The chorizo and provolone empanadas are a bit disappointing, not enough filling.
Overall, good presentation and packaging.
2026年4月28日
Casa Argentina Limited からの回答
Hola Luz,
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear you were happy with the prompt and reliable service, as well as the presentation and packaging of your order.
It’s also wonderful to know you enjoyed the beef empanadas. At the same time, we appreciate your honest comments regarding the chorizo and provolone empanadas.
We’re sorry they felt disappointed with the filling quantity, and your feedback will absolutely be shared with our production team, as we are always looking to improve and maintain consistency across all our products.
Thank you again for your support and for giving us such balanced and thoughtful feedback.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Ines,
Thank you so much for your kind words! We’re delighted to hear you were happy with both the service and the quality of the products.
We truly appreciate your support.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Clare,
Thank you for your kind feedback!
We’re delighted to hear the ordering process was easy and that your delivery arrived the next day as expected.
We truly appreciate your support.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Matilde,
Thank you for your feedback! We’re delighted to hear your delivery arrived on time and that you were happy with the packaging.
We truly appreciate your support.
Un abrazo,
Casa Argentina Team
Casa Argentina Limited からの回答
Hola Milimar,
Thank you for your feedback! We’re pleased to hear your order arrived as scheduled and that everything was correct.
We truly appreciate your support and look forward to serving you again.
Un abrazo,
Casa Argentina Team
Good service
Good service. I bought a surprise birthday gift and the delivery was impecable, at the time that was previously scheduled. Highly recommended.
2025年7月7日
自発的なレビュー
Casa Argentina Limited からの回答
Hola Cecilia,
Thank you so much for your kind feedback! We’re delighted to hear the surprise birthday gift arrived perfectly and at the scheduled time.
Making special occasions run smoothly is really important to us, so it’s wonderful to know we could be part of that experience. Thank you as well for the recommendation, we truly appreciate it.
Un abrazo,
Casa Argentina Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。