Commercial Trust レビュー 

Commercial Trust からの回答

2024年9月19日

Dear Carol,

Reviews like yours mean all the more, as you are assessing the service you have received over a long period of time. Trust is in our company name for reason, and I am very pleased that Kristine has instilled this in her work with you.

I will make sure she sees your recommendation and I am sure she would add her thanks to my own for it.

Yours sincerely,

Jorden Abbs,
Chief Executive

Commercial Trust からの回答

2024年7月26日

Dear Joshy,

Thank you for your ongoing support and for this kind review. We value it as much today as five years ago.

Yours sincerely,

Jorden Abbs
Chief Executive

Commercial Trust からの回答

2024年6月26日

Dear Daniel,

Thank you for your five star review, I am very pleased you valued the service given by Jordan and will ensure he sees your feedback.

Yours sincerely,

Jorden Abbs
Chief Executive

Commercial Trust からの回答

2024年6月21日

Dear Matt,

Thank you for sharing your feedback and 5 star rating, I am very pleased Szilvia's work on your behalf has served you well. I will ensure she sees your kind words.

Yours sincerely,

Jorden Abbs
Chief Executive

Commercial Trust からの回答

2024年6月20日

Dear Customer,

Thank you for sharing this feedback on our service. I am very pleased your advisor was able to equip you with help in your HMO investment planning. We look forward to speaking with you again when you are ready to proceed.

Yours sincerely,

Jorden Abbs
Chief Executive

Commercial Trust からの回答

2024年7月1日

Dear Roger,

Thank you for sharing your feedback, I am very pleased to see that Ryan and Alfie's work scored so highly in your eyes and that it made such a positive difference to you. I will ensure they see your kind words.

Yours sincerely,

Jorden Abbs
Chief Executive

Commercial Trust からの回答

2024年5月20日

Dear Mr Johnson,

I was very concerned to read your review and cannot let it pass without response. We undertake work for our clients in good faith. We charge a proportion of our fee at the point of application, to cover a lot of work we have already done up to this point, without charge, to identify a suitable product. When we discuss our service with a client, we make clear on several occasions that this part of our fee is non-refundable, for this reason.

Every client has the option to move forward or stop working with us at this juncture without paying it. We also make clear to every client that any application to a lender is subject to a valuation that we have no influence over, so where a property receives a lower valuation and the offer from that lender changes as a result, we cannot be held responsible.

We have found an alternative product for you and are ready to proceed, we would be delighted to do so for you. The booking fee would simply be transferred to the new product. I can see that the advisor has made the details of the situation clear in correspondence with you. I therefore cannot accept that we have done anything that constitutes fraud in any way.

Yours sincerely,

Samantha Burcin

Commercial Trust からの回答

2024年2月14日

Dear Mr Goodhind,

Thank you for your five star review of Dani's work. I will ensure she sees your kind words, and I am very pleased she had such a positive impact.

Yours sincerely,

Jorden Abbs,
Chief Executive

Commercial Trust からの回答

2023年8月29日

Dear Barry,

I am very pleased to see that your team here, especially Jamie-Lee, stood out for their work on your behalf. Thank you for your five-star review.

Yours sincerely,

Jorden Abbs
Chief Executive

Commercial Trust からの回答

2023年7月21日

Dear Mr Doran,

Thank you for sharing your immensely positive feedback on Liam's work on your behalf. I am very pleased this has made such a positive difference to you and will make sure he sees your kinds words, I am sure it will make his day.

Yours sincerely,

Chief Executive
Jorden Abbs

Commercial Trust からの回答

2023年6月20日

Dear Yinka,

Thank you for this feedback, I am so pleased you benefitted from Maddie and Alfie's work on your behalf.

Yours sincerely,

Jorden Abbs,
Chief Executive

Commercial Trust からの回答

2023年5月15日

Dear Sarah,

Many thanks for taking the time to share your feedback. Knowing that our long-standing clients are pleased with the service delivered by the team is particularly important. I will ensure Amy and the team see your review, I am sure they will be very pleased that they are making such a positive difference to you.

Yours sincerely,

Jorden Abbs
Chief Executive

Commercial Trust からの回答

2023年3月22日

Dear Jo,

Thank you for sharing your feedback, and allowing us the opportunity to investigate.

I am sorry you have come away from your interaction with us feeling misled and harassed, that is never our intention and we take any expression of dissatisfaction very seriously.

When attempting to contact our clients we do try at different times of the day, as we appreciate that there will be times that they are unable to answer the phone, and ultimately want to do our best to make contact with and update them.

Our process is designed to deliver information around credit searching alongside breaking down all of the costs involved to our client. In this instance it appears that the conversation between yourself and the advisor did not provide you with the clarification you required, and for this we would like to apologise.

Again, thank you for bringing this to our attention.

Yours sincerely,

Lee Cologne

Commercial Trust からの回答

2023年1月17日

Dear Khalid,

Many thanks for your feedback. I will ensure Jack sees your comments and I know he will be very pleased to know how much you valued his work. I am particularly pleased that we found a solution for you where others had failed.

Thanks for working with Commercial Trust, I hope we can be of service again.

Yours sincerely,

Jorden Abbs
Chief Executive

Commercial Trust からの回答

2023年1月5日

Dear Mark,

Thank you for sharing your feedback on the service you received from Lily and Catherine. I know they will be very pleased that they made such a positive difference to you and that you were pleased with the mortgage rates secured on your remortgages.

It would be our pleasure to help anyone you know in a similar way, and we look forward to future work with you too.

Yours sincerely,

Jorden Abbs
Chief Executive

Commercial Trust からの回答

2023年1月3日 に更新

Dear Alex and Gloria,

What a review to read - many thanks for taking the time to share this effusive feedback. Dominika and Cameron will be very pleased to receive your recognition.

It's always the truest test of customer service standards when there are challenges to overcome - but this is exactly why we are here. I am glad the support and efficiency of your team made such a positive difference on your first step into the field of buy to let investment. On behalf of us all, we looking forward to walking alongside you on your journey ahead.

Yours sincerely,

Jorden Abbs
Chief Executive

Commercial Trust からの回答

2023年1月3日 に更新

Dear Brian,

I couldn't ask for more from the team than to inspire your feedback on our service. I am so pleased Louis stood out to such an extent. With 40 years in the industry behind you, your kind words carry that much more in their sentiment and I know Louis will be very pleased to be recognised by you.

Yours sincerely,

Jorden Abbs
Chief Executive

Commercial Trust からの回答

2023年1月3日

Dear Nuno,

Thank you so much for taking the time to share your feedback. I am really pleased to see that your team have made such a difference to you. It is especially important given your ongoing work with us.

We collectively look forward to the next opportunity to work together.

Yours sincerely,

Jorden Abbs
Chief Executive

Commercial Trust からの回答

2022年11月3日 に更新

Dear Ashley,

We take any concerns shared by a client very seriously and we have investigated your comments. Our findings are as follows:

10/10 @ 18:00 – Our first call with you, with advisor 1, when you asked for a call back at 18:45 the same evening – this was missed.
11/10 @ 09:22 – Our second call with you, with advisor 2, who did apologise for the missed call the day before. At this point you ask for a call back at 4:30pm
11/10 @ 16:34 – Our third call to you, with advisor 2, you were unavailable and we were asked by a third party to call back in 10 minutes.
11/10 @ 16:46 – Our fourth call to you, with advisor 2, progresses a conversation until 5 minutes 22 seconds in, where the advisor was asked to hold, while you took another call. At 10 minutes and 3 seconds, after 5 minutes waiting for you, our advisor terminated the call. The recording of the call does not indicate any mention of it being an important call to the hospital, nor did you tell our advisor this was the case.
12/10 @ 18:08 – Our fifth call to you, with advisor 2, to ascertain a good time to speak, at which point you ask for a call on Monday 17th.
17/10 @ 18:06 – Our sixth call to you, with advisor 2, you tell us you have resolved your query.

I would like to apologise that we missed your initial request for a call back, but our findings show that we did apologise on the call for this. I would also like to apologise that the advisor did not try and interrupt you on your other call to suggest re-arranging an alternative time as you were clearly busy.

Yours sincerely,

Billy McCluskey
Manager of Advisor 2