Our Solicitor uses Compass during house transactions so we were prompted to use them. All went well including a phone all at the end to go through our answers.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Alicija was extremely kind and helpful in assisting me with some questions I had using Compass and put my mind at ease during a stressful time. She was calm and methodical. Makes a nice change to spea... もっと見る
企業が回答しました
Alisha adapted very well to my sometimes conflicting approach, but her patience got us there in the end. She was able to explain why many of the question didn't apply directly to my very simple situat... もっと見る
企業が回答しました
Very friendly and efficient. Explained the process and the questions very well. I used Teams call meeting method and it worked very well. No issues.
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企業情報
当該企業による記述
We have designed the UK’s only accurate property tax calculator. SDLT, LTT and LBTT – our system allows you to calculate liability for any of these with certainty and confidence.
連絡先
4.6
優良
180件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The phone call back was made easy for…
The phone call back was made easy for me understand the process, and fill out the forms correctly.
2026年6月10日
Compass からの回答
Thank you for the kind feedback. We're really pleased everything was explained clearly and that the team were friendly along the way. We're always here if you need us again.
Prompt and efficient service
Would just like to pass my thanks to Fabian for his very prompt and efficient support during our completion of the required Stamp Duty Land Tax calculation for our upcoming house purchase. Fabian provided detailed information and reassurance during this otherwise complicated process and I am very grateful.
2026年6月8日
Compass からの回答
Thank you for such a kind review. Fabian will be delighted to hear this, and we'll be sure to pass your thanks on to him. SDLT can feel complicated, so we're really glad he was able to guide you through it and offer some reassurance along the way. We wish you all the best with your house purchase.
Good Service
Very friendly and efficient. Explained the process and the questions very well. I used Teams call meeting method and it worked very well. No issues.
2026年6月8日
Compass からの回答
Thank you for the lovely feedback. We're really pleased the process and the questions were explained clearly, and that the Teams call worked so well for you. It's great to hear it was all smooth from start to finish. We're always here if you need us again.
All good
Our Solicitor uses Compass during house transactions so we were prompted to use them. All went well including a phone all at the end to go through our answers.
2026年5月29日
Compass からの回答
Thank you for taking the time to leave a review. We're really pleased it all went smoothly, and that the call at the end to go through your answers was helpful. Working alongside your solicitor to keep things straightforward is exactly what we aim for. We wish you all the best with your move.
The verification call was very good
The verification call was very well done and a nice conversation. Thank you Alicija
2026年6月5日
Compass からの回答
Thank you for the kind words. We're delighted the verification call went so well, and we'll be sure to pass your thanks on to Alicija. Do get in touch any time if there's anything else we can help with.
Concierge service
Concierge is an easy online process for SDLT and HMRC submission . The platform is accessible and intuitive. Staff are helpful.
2026年6月4日
Compass からの回答
Thank you for the lovely review. We've worked hard to make the platform straightforward and intuitive, so it's great to hear that came through, and that the team were helpful along the way. We're always here if you need us again.
Compass からの回答
Thank you for the kind feedback. We're really pleased the process was easy to follow, and it's lovely to hear the follow up call hit the right note too. Do get in touch any time if there's anything else we can help with.
Poor customer experience from start to…
Poor customer experience from start to finish. The form was over complicated with end result = we need to talk to you! Had to call a number of times as they didn't return any calls. Email confirmation promised within 2 hours but wasn't sent. When I did finally speak to someone the details were repeatedly entered incorrectly. SDLT payable as per HMRC website which takes 60 seconds not hours and hours
2026年5月27日
Compass からの回答
Thank you for taking the time to set this out, and we're sorry your experience fell short of what you should expect from us. The calls that weren't returned and the confirmation email that didn't arrive are not acceptable, and we understand why that was frustrating. We're sorry too that your details were entered incorrectly when you did get through.
On the form, we'd like to briefly explain why it asks more than a basic calculator. This purchase had a structure that needed closer attention, and our questions are designed to capture not only the figure submitted to HMRC on your behalf but also the relevant details of the transaction, so that HMRC understand the type of purchase structure involved. This gives an exact result, protects you from paying either too much or too little, and reduces the likelihood of HMRC opening an enquiry for further clarification. HMRC's own calculator is a quick guide rather than a full assessment and, by their own acknowledgement, does not cover every set of circumstances. None of that excuses the service issues you ran into, though.
A member of our team will be in touch to talk through your experience properly and to put things right. Thank you again for letting us know.
Compass からの回答
Thank you for the feedback. SDLT can be a lot to get your head around, so we're glad the requirements were explained clearly and made sense.
I had problems getting on to the…
I had problems getting on to the portal. The button to press for next or back did not show on my laptop screen and after many attempts at guessing where they were (and a lot of codes being sent to me) I gave up and decided to try on my phone. After that it was ok and the buttons were visible so I could progress. It seems only designed to use on a phone screen?
Anyway apart from that initial frustration it was all fine.
2026年6月2日
Compass からの回答
Thank you for taking the time to set this out, it's really helpful. I'm sorry the navigation buttons didn't display properly on your laptop. That isn't the experience we want, and the detail you've given about the next and back buttons not showing is exactly what our team needs to look into it. I'm glad things ran smoothly once you switched to your phone, but you shouldn't have had to, so we'll get this looked at. If you'd like to share any further detail, please do get in touch and we'll be happy to help.
Compass からの回答
Thank you for the feedback. Keeping you informed and in the loop matters to us, so we're glad the communication worked well for you. Do get in touch any time if there's anything we can help with.
Simple and efficient service
2026年5月22日
Compass からの回答
Thank you for the lovely feedback. Simple and efficient is exactly what we aim for, so it's great to hear we hit the mark. We're always here if you need us again.
I waa talked through the process very…
I waa talked through the process very simply after calling to check the progress.
2026年5月28日
Compass からの回答
Thank you for taking the time to leave a review. We're glad we could talk you through everything clearly when you called.
Compass からの回答
Thank you for the kind words. We're really pleased to hear the team looked after you so well. We'll make sure your feedback is passed on to the colleague who helped you. If there's anything else we can do, please do get in touch.
Waste of time and money uk gov web site…
Waste of time and money uk gov web site more user friendly
2026年5月19日
Compass からの回答
The GOV.UK page returns a figure quickly. It is also an estimator that HMRC themselves caveat as something that cannot be relied on as tax advice, and it does not ask the questions an accurate SDLT assessment turns on. Compass is engaged by your solicitor to do that fuller work and submit the return to HMRC, including any reliefs that may apply, under the duties of a registered tax agent and backed by professional indemnity. The questions take longer to work through, by design. A member of our team will be in touch this week to talk it through with you directly.
I spoke with Alysha
I spoke with Alysha (not sure about the spelling) and she was tremendous! Went through the key responses with me, answered all my questions and was kind enough to provide a rough outline of next steps.
2026年5月26日
Compass からの回答
We're pleased it went well, and that the walk through of the responses and the outline of next steps both did what they should. Thank you for the note.
Compass からの回答
Efficient is always good to hear, particularly on work that matters. Thanks for letting us know.
Raj called me to go through my answers…
Raj called me to go through my answers to ensure that they were correct. She was so helpful, and I really appreciated it. She put me at ease, as its a complex area, great great service
2026年5月22日
Compass からの回答
Going through the answers on a complex area is where ease comes from. Pleased it worked that way for you.
Compass からの回答
Helpful service alongside helpful staff. Useful to hear both came through.
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