Co-op Insurance ロゎ
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Co-op Insurance レビュヌ 

4,659
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TrustScore 5段階評䟡の4.5

4.4

保険䌚瀟
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Couldn’t do it on line - triesd the phone but the robot woman couldn’t understand the word yes , Then I waited 15 mins to get answered without any indication of how long the wait would be - really p... もっず芋る

5぀星のうち5の評䟡

Elaine was totally brilliant on the phone. I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote. All... もっず芋る

5぀星のうち5の評䟡

My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... もっず芋る

5぀星のうち5の評䟡

From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... もっず芋る

䌁業が回答したした

䌁業情報

  1. 保険䌚瀟
  2. ・
  3. ペット保険䌚瀟
  4. 自動車保険代理店
  5. 䜏宅保険代理店
  6. 生呜保険代理店
  7. 旅行保険䌚瀟

Co-op Insurance に぀いお

圓該䌁業による蚘述

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

4659件のレビュヌ

5぀星
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2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(4,659)

過去12か月のレビュヌ数: 1,148件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Spot on easy to use thanks

Spot on easy to use thanks

2026幎8月29日
Co-op Insurance ロゎ

Co-op Insurance からの回答

Good Afternoon,

We're so happy to hear that you found our product easy to use! We truly appreciate your positive feedback and thank you for taking the time to share your experience with us.

Kind regards,

Zaynab

5぀星のうち5の評䟡

Excellent service policy was through in


Excellent service policy was through in no time from paying.

2026幎8月29日
Co-op Insurance ロゎ

Co-op Insurance からの回答

Good afternoon,

We're so happy to hear that our service was efficient and that your policy was processed quickly. We appreciate your kind words!

Kind regards,

Zaynab

5぀星のうち5の評䟡

Easy to obtain quote and price compared


Easy to obtain quote and price compared favourable with other quotrs

2026幎8月30日
Co-op Insurance ロゎ

Co-op Insurance からの回答

We're so happy to hear that obtaining a quote was easy and that our pricing was favourable for you.
Kind regards
Jemma
The Co-op Pet Team 🐟

5぀星のうち4の評䟡

Easy good deal to use pages and great price for


Easy to use pages and great price for the Insurence

2026幎8月26日
Co-op Insurance ロゎ

Co-op Insurance からの回答

Good Afternoon,

We're happy to hear that you found our pages easy to use and our insurance pricing great. We appreciate your positive feedback!

Kind regards,

Zaynab

5぀星のうち4の評䟡

non english speaking robots

I have been trying to speak to someone about changing my car insurance. Ten minutes of god knows what about limitations etc and then a robot that can't understand English even when spelled out phonetically. Losing the will to live, and they want my money!
I have since been contacted by Aysha. a real human! and received an updated quote. So nice to have the human touch.

2026幎8月27日
自発的なレビュヌ
Co-op Insurance ロゎ

Co-op Insurance からの回答

Dear Mr Garner

Thank you for taking the time to share your feedback. I’m sorry to hear about the frustration you experienced when trying to provide your details to our IVR system. This is not the experience we want for our customers, and we appreciate you bringing this to our attention. We would like the opportunity to discuss your concerns with you in more detail. A member of our team will call you to discuss your experience and see how we can help.

Kind regards

Aysha

5぀星のうち5の評䟡

Everything went as expected

Everything went as expected

2026幎8月25日
Co-op Insurance ロゎ

Co-op Insurance からの回答

Good Afternoon Keith,

We're so glad to hear everything went as you expected! We truly appreciate your positive feedback.

Kind regards,

Zaynab

5぀星のうち1の評䟡

2 months later we still haven't been


2 months later we still haven't been paid dispite being told the claim was accepted. The right hand and left dont have a clue continually been asked to resend information. Travel Insurance. MORE DOCUMENTS THEY HAVE ALREADY HAVE. AND MORE

2026幎8月13日
自発的なレビュヌ
Co-op Insurance ロゎ

Co-op Insurance からの回答

Good morning Stephen.

Thank you for taking the time to leave us a review. I am sorry to hear about your experience and the delays with responding to your review.

After liaising with our claims team and medical assistance team, I understand that they have made contact with you, regarding the need of additional documentation.

Hopefully this will now speed the process up and come to a final resolution shortly.

please message us again if we can be if any further assistance

Kind regards
Reece

5぀星のうち1の評䟡

Absolutely NO customer service!

Absolutely NO customer service!
Last year's car insurance was £372 this year tried conning me out of £537 for the same policy! Rang last Friday (to tell them i now have new insurance) 3 TIMES total 53minutes NO ANSWER at all! Rang today (26/08) they force you to listen to 3 minutes of AI waffling- left on hold for 26minutes till someone woke up! & still tried to sell me car insurance! Glad I'm out of it!

2026幎8月26日
自発的なレビュヌ
Co-op Insurance ロゎ

Co-op Insurance からの回答

Good afternoon Steve

I am sorry to hear that you were disappointed by the increase in your renewal quote and the time spent waiting to speak to a member of the team. We’d like to take the opportunity to look into this further so your details have been passed to the relevant team who will review this and be in touch.

Kind regards

Aysha

5぀星のうち4の評䟡

As a carer and someone that has POA for


As a carer and someone that has POA for a 102 year old mother that has been in and out of hospital I missed my mother house insurance renewal by 6 days .. and when on phoning up the Co/Op I was told you have to have a new policy and a new price that is more then the renewal was .I asked if the was any chance of any leeway but was told No , nothing at all for a old customer of the Co/Op ? .No
Very disappointing no offer of a discount to try and get it closer to the renewal cost or a discount for New business as it's a new policy,
As if dealing with a palliative care patient wasn't enough the Co/Op showed No empathy at all,

( I Have an update from the Co/Op )

After registering a complaint to them .

They have come back to me and have kindly reimbursed the difference from the renual and the new policy Thank you for listening to my circumstances when looking after a 102 year old and all that goes with it .

I do appreciate this as I do understand if it had been for myself it would of been my responsibility in not dealing with it .

Thank you again Co/Op for helping out probably one of your oldest customers

Thank

2026幎8月26日
自発的なレビュヌ
Co-op Insurance ロゎ

Co-op Insurance からの回答

Good morning

Thanks for taking the time to leave us your review. We're sorry to hear you're unhappy with the service provided. Once a policy has expired, a new quote is needed which could mean a different price.

We have requested more information from you to discuss your concerns further but unfortunately not had a response. Please call us on 03457 464646 to discuss this further.

Kind regards
Leanne

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