We bought the barnyard xl chicken coop in May 2026. Putting it up, the wood kept cracking, the tray didnât sit in the coop straight even tho we followed the instructions correctly. Itâs also not wate... ãã£ãšèŠã
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Second coop bought. Well made and didn't take much to put it together. Sturdy and functional. Very quick delivery within days but courier needs to learn geography. Not everywhere north of Perth is... ãã£ãšèŠã
Ordering was an easy and quick experience..but that's all I can say at present as I'm awaiting delivery of purchase..so I can't comment on quality etc. However it's a bit disappointing that reading ot... ãã£ãšèŠã
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I ordered a chicken coop and run, the online ordering was very smooth and the item was delivered very quickly and the description was accurate. There was some slight damage to a piece of wood where a... ãã£ãšèŠã
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The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, è±åœ
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
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Customer service is non existent
Customer service is non existent, product is cheap rubbish not worth £3 never mind £300
Much better available for a better price
2024幎5æ25æ¥
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Coopsandhutches ããã®åç
Weâre sorry to hear that your experience didnât meet expectations. We strive to offer high-quality products at competitive prices and are disappointed that we didnât meet your needs this time. Your feedback is valuable to us, and weâd love the opportunity to improve. If you'd like to discuss your experience further, feel free to reach out. We always aim to deliver the best possible service and products.
Brilliant communication from start toâŠ
Brilliant communication from start to finish rabbit hutch came was simple to put together even did it with out hubbys help ð€£
2024幎5æ1æ¥
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Coopsandhutches ããã®åç
Thank you so much for your wonderful feedback! We're thrilled to hear that the communication was smooth and that you were able to put the hutch together with ease (even without hubbyâs help ð). Itâs always great to know that our customers are happy with both the product and the experience. We appreciate you taking the time to share, and we hope your rabbits are enjoying their new home!
Extremely helpful beautiful coop
Extremely helpful customer services before receiving product. Delivery was spot on. I bought an XL Windsor coop with extension for my bunny to come out and enjoy the garden with me during the day as he is a free roaming indoors bunny. I wanted a coop so he can enjoy a lot of running space whilst heâs out roaming in the garden and a large shaded hut. I want to personally thank Giles for all the support and guidance whilst purchasing my product. Coop was straightforward to build and great quality! Thanks again.
2024幎5æ2æ¥
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Coopsandhutches ããã®åç
Thank you so much for your amazing review! Weâre thrilled to hear that your bunny is enjoying the XL Windsor coop and extension. Itâs wonderful that youâre able to provide such a great outdoor space for him! Weâre also glad that our customer service, especially Giles, could assist you along the way. We truly appreciate your kind words and are so happy to know the build was straightforward and the quality met your expectations. Thank you again for choosing us â weâre excited to be a part of your bunnyâs garden adventures!
Coopsandhutches ããã®åç
Thank you for your great feedback! We're so happy to hear that the home is working well for your chickens. Providing a comfortable space for your pets is so important, and weâre glad our product fits the bill. If you ever need anything else, donât hesitate to reach out!
My girls are so happy and settled inâŠ
My girls are so happy and settled in their new home thanks to coop and hutches. Laying plenty of fresh eggs for me! Everyone is happy all round. Thank you very much! We will be back for the next purchases.
2024幎1æ24æ¥
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Coopsandhutches ããã®åç
Weâre absolutely delighted to hear that your girls are happy and settled in their new home! Thereâs nothing better than fresh eggs, and itâs wonderful to know that everyone is enjoying their new space. Thank you so much for your kind words! Weâre excited to welcome you back for your future purchases â weâre here whenever you need us!
Great little coop
Great little coop. Easy to follow instructions and all sizes shown there on the site (donât understand people complaining about sizes when they are listed against the products)
Highly recommend
2024幎4æ10æ¥
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Coopsandhutches ããã®åç
Thank you for your fantastic review! We're so glad you found the instructions easy to follow and that the size information was clear on the site. We always aim to make the process as smooth as possible for our customers, and it's great to know that worked well for you. Your recommendation means a lot to us â thanks again!
Great product and fast delivery
Great product and fast delivery. Fits in my garden area perfect and at the moment just the right size for my rabbit.
2024幎4æ26æ¥
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Coopsandhutches ããã®åç
Thank you for your kind feedback! Weâre so happy to hear that the product fits perfectly in your garden and is just the right size for your rabbit. Itâs great to know everything arrived quickly and met your expectations. If you ever need anything else, feel free to reach out!
Excellent
Excellent product and great customer service. Iâve been looking for a coop for a while now for my new chickens and they are so happy in it! Very sturdy and easy to put together.
2024幎4æ1æ¥
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Coopsandhutches ããã®åç
Thank you so much for your wonderful review! Weâre thrilled to hear that the coop is a hit with your new chickens and that you found it sturdy and easy to assemble. Providing great customer service and high-quality products is what we strive for, and your feedback truly means a lot. We wish you and your chickens all the best, and weâre here if you ever need anything else!
I got a coop for my hens and it feelsâŠ
I got a coop for my hens and it feels so safe and sturdy! Iâve had others before but they were quite flimsy but this one, itâs the one! My hens seem to be very happy in it too so itâs perfect
2024幎4æ23æ¥
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Coopsandhutches ããã®åç
Thank you for your fantastic feedback! We're so happy to hear that the coop feels safe and sturdy for your hens, and that theyâre happy in it. We know how important durability is, and itâs great to know our product is providing the secure home your hens deserve. Thanks again for choosing us â weâre thrilled to be a part of your chickens' new home!
Coops
Amazing product - easy to put together and instructions were easy to follow too. Would definitely recommend!
2024幎4æ26æ¥
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Coopsandhutches ããã®åç
Thank you so much for your great review! Weâre thrilled to hear that the product was easy to assemble and that the instructions were clear. Your recommendation means a lot to us, and weâre so happy everything met your expectations. If you need anything in the future, donât hesitate to reach out!
A trouble free buying experience
A trouble free buying experience! Quick delivery and just what I wanted and more brilliant quality for the money thank you
2024幎4æ11æ¥
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Coopsandhutches ããã®åç
Thank you for your wonderful feedback! Weâre so glad to hear that your buying experience was trouble-free and that youâre happy with the delivery and quality of the product. Itâs always our goal to provide great value for our customers. We truly appreciate your kind words and are here whenever you need us!
Customer service
We purchase a coop 6 months ago and unfortunately a fox managed to break the wire and get into the cage, however I contact coops and hutches by email on Thursday and had a response with in 24 hours apologising and they explained they hadnât seen this before and agreed to send out a new coop and it arrived on the Monday. I could not fault the customer service and speed of their response and delivery!
2024幎4æ25æ¥
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Coopsandhutches ããã®åç
Thank you for sharing your experience. Weâre truly sorry to hear about the fox incident, but weâre pleased to know that our customer service was able to assist and resolve the issue swiftly. Your feedback is important, and weâre grateful for your understanding. We always strive to provide the best support possible, and itâs wonderful to hear that you were satisfied with our quick response and delivery. If you need any further assistance, weâre here to help!
DO NOT BUY
They advertise rabbit hutches that are too small for rabbits and donât meet the minimum requirements for a rabbit.
They refuse to listen to people about this and delete any comments made that make this point.
State they are animal lovers but thatâs clearly bs!
Even pet shops have signs up on hutches to say that rabbits canât just live in a hutch and that they require runs to be added and the rabbits to have access 24 hours a day!
Do not buy these prisons for your poor rabbit!
2024幎4æ13æ¥
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Coopsandhutches ããã®åç
Thank you for sharing your concerns. We take the well-being of animals seriously, and we're sorry to hear that you feel this way. We continuously strive to provide products that meet the needs of both pets and their owners, and we appreciate feedback like yours to help us improve. While we understand that different people have varying opinions on pet care, we encourage all our customers to carefully consider their pets' specific needs. If you'd like to discuss this further or have any questions, please donât hesitate to reach out. Weâre committed to offering quality products and supporting the care of all pets.
Avoid this company at all costs
Avoid this company at all costs! Our order arrived four days late, a flimsy, weak product (even when we upgraded to weather treated for £30 more!), and the screw holes are too large for the screws provided. The company is now only willing to send me replacement partsâ who would want to keep a product of this quality? â or I pay the cost to ship a large run back, and still deducting £50 (for what??) as well as a 25% restocking fee. Hideous customer service, hideous policies, hideous products.
2024幎4æ8æ¥
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Coopsandhutches ããã®åç
Weâre truly sorry to hear about your experience and regret that your product didnât meet your expectations. We take all feedback seriously and would like to resolve this matter for you. We aim to provide high-quality products and customer service, and itâs disappointing to hear we missed the mark. Weâd be happy to discuss your concerns further and look for a solution that works for you. Please reach out to our customer service team via email, and weâll do our best to address the situation.
Poor - Much like the other reviews
Much like the other reviews. Hutch much too small and flimsy.
2024幎3æ25æ¥
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Coopsandhutches ããã®åç
Thank you for your feedback. Weâre sorry to hear that the hutch didnât meet your expectations. We always aim to provide quality products that suit our customersâ needs, and we take your comments seriously. If you'd like to discuss the issue further or need assistance, please reach out to us directly via email. Weâre here to help and want to ensure youâre satisfied with your purchase.
Facebook adverts everywhere
Facebook adverts everywhere. Showed a picture of a hutch for £99. They didn't have a single design of that hutch for £99. Adverts like this are illegal.
2024幎4æ1æ¥
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Coopsandhutches ããã®åç
Thank you for your feedback. We apologize for any confusion caused by our advertising. Our prices do indeed start from £99, and we offer a range of hutches at varying prices depending on the design and features. We always strive to be clear and transparent about our pricing, and we will review our ads to ensure they reflect this. If you have any further questions or concerns, please donât hesitate to get in touch â weâre happy to assist.
I wish I had read the reviews first!
I wish I had read the reviews first!
Pictures and measurements are misleading!
Now Iâm left with a hutch not fit for purpose - probably big enough for a small Guinea pig not a medium sixe rabbit!
Ignoring emails âŠ
Absolute joke!
Do not waste your money like I have!
**** why reply over a year later! The hutch has long since gone in the bin!!! ****
2024幎3æ22æ¥
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Coopsandhutches ããã®åç
Weâre truly sorry to hear that the product didnât meet your expectations and that youâre feeling frustrated. We take your feedback seriously, and weâre always working to improve our product descriptions and customer experience. Our goal is to ensure that customers are fully informed about product sizes and specifications, so weâre sorry for any confusion. We also apologize if there was a delay in responding to your emails â we will investigate this and address it promptly. If youâd like to discuss this further or need assistance, please reach out to us again via email, and weâll do our best to resolve the issue.
Fox resistant wire is just like basic chicken wire
The pictures are misleading. I purchased the Harvester Coop with the Fox resistant wire. There are pictures with normal looking chicken wire and then other pictures with thicker dark green wire, so it would be easy to assume there are 2 types of wire, based on the 2 different types in their pictures, especially when each model you click on says, upgrade to fox proof wire for £29.99. What you actually get when you pay the extra is thin chicken wire. I don't think this will stop foxes so I will have to make improvements. When I checked with customer services to make sure I had received the correct model, I got an almost immediate reply stating "we have different levels of fox resistant wire. we have checked and can assure you you have that option. return if not happy". I replied to ask what the different levels are as i would be interested in purchasing the thicker dark green wire. I didn't get a reply as there obviously isn't a better wire. I wonder if I had not paid for the extra fox resistant wire, I'm guessing I would have received the next "level" down from what I got sent, plastic netting??? lol
The instructions aren't great. It starts are Step 3 and a bit of a jigsaw puzzle to figure out which way round or up things go. I asked customer services for Step 1 and 2 assuming it was missing and they just sent me an updated sheet with Step 3 crossed out and changed to Step 1 lol.
The whole thing is very flimsy so just be warned. I will make the most of what I've spent my money on and have varnished it to give it some strength but I will need to spend more on this to make it fox proof. One huff and puff and he will blow this house down.
2024幎3æ5æ¥
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Coopsandhutches ããã®åç
Thank you for your feedback, and weâre genuinely sorry to hear that you are not satisfied with your purchase. We take your concerns seriously and are sorry for the confusion regarding the wire options. Our aim is always to be clear with product descriptions, and we apologize for any misleading information regarding the fox-resistant wire. Weâll review this to ensure that future customers are better informed about their options.
We also regret that the instructions and assembly process didnât meet your expectations and that you didnât receive the support you were hoping for from our customer service team. We will certainly review how we handle these inquiries to improve the experience.
We understand the importance of durability, especially when it comes to keeping animals safe, and we appreciate your effort to make improvements. If you have further concerns or questions, please donât hesitate to contact us again, and weâll do our best to assist you.
Atrocious company
Atrocious company, ignore good reviews.
The photos on products are misleading and look bigger, it is poor quality tat.
Take £50 per item off the refunds, you pay postage back, charge for repackaging. I was told to sell it on Facebook market to get money back. Please save yr money
2024幎2æ21æ¥
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Coopsandhutches ããã®åç
Weâre truly sorry to hear about your dissatisfaction and regret that your experience didnât meet expectations. We aim to provide high-quality products and transparent information, and we apologize if that wasnât the case with your purchase.
To address customer feedback, weâve recently revised our returns policy to make it more straightforward and customer-friendly, with no admin costs for returns. We understand that our original process may have been frustrating, and we appreciate your patience as we work to improve.
We take all feedback seriously and will continue reviewing our practices to ensure the best experience possible. If you'd like to discuss this further or need any assistance, please feel free to contact us directly via email â weâd like to help resolve the matter.
Wish I hadnât ordered from thisâŠ
Wish I hadnât ordered from this company.
After the box arrived caked in chain saw oil I knew it was a bad start.
The coops is flimsy and the wire is broken in places. Not fit for purpose.
Save yourself the hassle and order from a proper company.
2024幎2æ24æ¥
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Coopsandhutches ããã®åç
Weâre truly sorry to hear about the condition your order arrived in and the issues with the product. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience caused by both the packaging and the quality of the coop. We take your feedback seriously, and we will investigate the issue with the oil and ensure that our packaging process is improved.
Regarding the condition of the coop, we aim to provide durable, high-quality products, and weâre disappointed to hear that we didnât meet your expectations. If you would like to discuss the issue further, please contact us directly via email, and weâll work to find a resolution.
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