We bought the barnyard xl chicken coop in May 2026. Putting it up, the wood kept cracking, the tray didnât sit in the coop straight even tho we followed the instructions correctly. Itâs also not wate... ãã£ãšèŠã
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Second coop bought. Well made and didn't take much to put it together. Sturdy and functional. Very quick delivery within days but courier needs to learn geography. Not everywhere north of Perth is... ãã£ãšèŠã
Ordering was an easy and quick experience..but that's all I can say at present as I'm awaiting delivery of purchase..so I can't comment on quality etc. However it's a bit disappointing that reading ot... ãã£ãšèŠã
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I ordered a chicken coop and run, the online ordering was very smooth and the item was delivered very quickly and the description was accurate. There was some slight damage to a piece of wood where a... ãã£ãšèŠã
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The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, è±åœ
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3.4
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Failed to deliver
Failed to deliver product then after the product was refunded and the delivery driver (apc) came back and apologised, we had call a few weeks later from their "legal" department of a withheld number tell me they will be claiming legal action against us.
This company is just a scam do not buy anything from them, they are greedy and inept.
2023幎7æ27æ¥
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Coopsandhutches ããã®åç
Weâre really sorry to hear about your experience and we understand your frustration. This certainly isnât the service we aim to provide. Weâd love the chance to look into the situation and work with you to resolve any concerns. Please reach out to our customer service team, and weâll do everything we can to change your view of our company and ensure youâre satisfied with the outcome.
Very poor quality and poor customerâŠ
Very poor quality and poor customer services. Avoid at all costs.
2023幎7æ26æ¥
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Coopsandhutches ããã®åç
Weâre truly sorry to hear that you were disappointed with both the quality of the product and our customer service. This is not the experience we aim to provide, and we would appreciate the opportunity to address your concerns. Please reach out to us directly via email, and weâll do our best to resolve the issue and change your perception of our company.
Chicken coop awful quality
Awful product, we ordered the treated wood and fox wire upgrade on our chicken coop. There is a small square of wire which I was told justified the extra cost and the treated wood already looks terrible condition after just three months. Extremely flimsy, customer service is awful was a struggle to get them to respond and told if I wanted to return it would be at my own cost.
2023幎5æ11æ¥
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Coopsandhutches ããã®åç
Weâre really sorry to hear that youâre unhappy with both the quality of your chicken coop and our customer service. This isnât the experience we aim to provide, and we understand your frustration. Weâd appreciate the opportunity to address your concerns further. Please contact our customer service team via email, and weâll do everything we can to improve your experience and resolve the issue.
Product damaged in several placesâŠ
Product damaged in several places therefore not fit for purpose. Poor workmanship and very flimsy. They suggest if I want a refund that I 'post' the coop and run back to them.
2023幎7æ3æ¥
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Coopsandhutches ããã®åç
Weâre very sorry to hear that your product arrived damaged and did not meet your expectations. We understand your frustration, and this certainly isnât the standard of quality we strive for. Weâd love the chance to resolve this for you. Please reach out to our customer service team via email, and we will work with you to find the best solution.
Ordered a chicken coop and was told itâŠ
Ordered a chicken coop and was told it wasnât in stock. Surely should be labelled as out of stock.
2023幎6æ28æ¥
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Coopsandhutches ããã®åç
Weâre sorry for the inconvenience caused by the availability of your chicken coop. We understand how frustrating it can be when products arenât in stock and we appreciate your feedback. We will take this into consideration to improve our inventory management and ensure clearer communication going forward.
Flimsy tat, not fit for purpose
The flimsy, cheap materials are not fit for purpose and the customer service is terrible. I paid over £500 for a coop and run, which was so lightweight that it blew over only two weeks after I purchased it, breaking and splintering the thin wood of the box so it cannot be used. It was placed in a sheltered spot next to a stone wall and the wind was only moderate. Any coop designed for outdoor use should protect birds from the elements, not turn over with the first gust of wind. Customer service initially offered me a partial refund, then didn't answer any of my next 3 emails until today (2 months later) when they told me they held no responsibility for it. Absolutely shocking!
2023幎4æ13æ¥
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Coopsandhutches ããã®åç
Weâre truly sorry to hear about your experience, and we understand your frustration. This certainly doesnât meet the quality we strive to deliver, and we apologize for the lack of communication from our team. We take feedback seriously and would love the opportunity to resolve this matter for you. Please reach out to our customer service team directly via email, and we will do our best to address your concerns and find a satisfactory solution.
Rubbish tack avoid better out there and cheaper.
Rubbish tack paid a lot of money for extra run, treated wood and fox proof wire and wasnât satisfied at all. Came with a letter saying treat it again before heavy rain fall and the wire was paper thin definitely not fox proof. I emailed the company to ask if I was sent the right extras and upgrades and I got a blunt return email saying it was. Very disappointed with the company customer service too.
2023幎6æ16æ¥
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Coopsandhutches ããã®åç
We are so sorry to hear about your experience and can absolutely understand your frustration. We know how important it is to have the right products for your animals, and itâs incredibly disappointing to hear that you didnât receive the quality you expected, especially after paying for upgrades. Your feedback about the fox-proof wire and the treated wood is concerning, and we take it very seriously. We genuinely care about our customers and want to make things right for you. Please reach out to our customer service team via email so we can work towards a resolution. We truly want the chance to restore your confidence in our company.
Do not buy from this company! Itâs awful quality
I ordered this and it arrived 9 days ago. I put it up 5 days ago. It is being housed by 1 rabbit. Within 1 night itâs has chewed through the door. I should have trusted my instincts with these reviews and not ordered off of them. The wood is very cheap quality and considering we also paid extra for fox resistant wire and the treatment. Itâs no surprise to say but I really regret spending a fortune on something that couldnât even last a week for a rabbit!! I tried to get in contact with them and yet again another company, that you cannot get hold of by phone, have to wait for them contact you. Another instinct I should have trusted. Iâve now had to go out and spend more money on a hutch for my rabbit as this one is no longer suitable!! I also have pictures but no where to post them. Iâve tried contacting them through Facebook messenger, which they have now blocked me and my husbands account who had no part in any of this. No refund and no contact!
2023幎6æ22æ¥
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Coopsandhutches ããã®åç
We are truly sorry to hear about your experience, and we completely understand your frustration. It's upsetting to hear that your hutch didn't meet expectations and that your rabbit was able to chew through the door so quickly. This isnât the standard of quality we aim to provide, and we sincerely apologize for the inconvenience caused. We also regret the difficulty you've had in reaching us and the lack of resolution thus far. Customer service should be responsive and helpful, and we truly want to make this right for you.
Please reach out to us again through our official customer service email, as we want to investigate this further and offer a solution. We genuinely appreciate your feedback and would love the opportunity to restore your trust in our company. Your satisfaction is our priority, and we would be happy to assist in any way possible.
A little disappointed in the quality
A little disappointed in the quality, especially as I paid extra for fox wire and treated model. The wire is flimsy. The treatment will need to be done again
Spec says âfrom high quality woodâ this isnât high quality wood.
It looks cute, donât get me wrong. But, the QUALITY just isnât there.
Very fast delivery.
2023幎6æ1æ¥
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Coopsandhutches ããã®åç
Weâre really sorry to hear that youâre disappointed with the quality of your purchase, especially after paying extra for the upgraded features like fox-proof wire and treated wood. We totally understand your concern about the flimsy wire and the need for re-treatment â thatâs definitely not the standard we want to set for our products. We also take your feedback about the wood quality seriously and will review it with our team to ensure it meets our customersâ expectations moving forward. Weâre glad the delivery was fast, but we absolutely wish the product itself had lived up to your expectations.
If youâd like to discuss this further or need assistance, please donât hesitate to reach out to us. We want to make things right for you and would appreciate the chance to regain your trust.
Success
I would like to update my report found here dated the 1st June 23.
Having been so frustrated to not receive any call backs or replies to my email, the matter has now been resolved to my satisfaction.
I dismantled the rabbit hutch and boxed it ready for collection.
The collection was arranged for Wednesday this week and today Friday on enquiring to see that they had received the return of the Hutch I received a full refund to my Bank Account.
It has been a slog but the complaint is now closed.
Thank you
2023幎6æ16æ¥
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Coopsandhutches ããã®åç
We are sincerely sorry for the frustration and delays you experienced throughout the process. We completely understand how disappointing it must have been to not receive timely responses, and we truly appreciate your patience as we worked to resolve the matter. Weâre happy to hear that your complaint has now been closed to your satisfaction and that the refund has been processed. Weâll continue to work on improving our communication and services moving forward.
If you ever decide to give us another chance in the future, weâd love the opportunity to provide you with a better experience. Thank you once again for your understanding.
Avoid
Avoid! Flimsy product, was surprised to see our XL bunny hutch come in a small box you can pick up with one hand! Really bad customer service, just read their terms and conditions to get an idea of how difficult any return would be. We've been told we have to pay them £50 on top of postage just to send back.
2023幎6æ13æ¥
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Coopsandhutches ããã®åç
We're truly sorry to hear that your experience didnât meet your expectations. We understand your frustration with the size of the hutch and the return process, and we deeply regret any inconvenience caused. Our goal is to offer products that both meet quality standards and provide value to our customers, so weâre disappointed to hear that we fell short in your case.
We strive to be transparent in our terms and conditions, but we completely understand that returning items can be a frustrating process. We are working on improving our service to make things clearer and easier for our customers. If youâd like, please reach out to us directly, and weâd love the chance to resolve this issue and change your view of our company. Thank you for your feedback, as it helps us improve.
Would Highly Recommend
Fantastic customer service, great communication and a speedy delivery. The coop was well made and easy to assemble....my chickens love their new home!
2023幎5æ19æ¥
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Coopsandhutches ããã®åç
Thank you so much for your wonderful feedback! Weâre thrilled to hear that you had a great experience with our customer service and that your chickens are enjoying their new home. Itâs always a pleasure to know that our efforts in communication and delivery are making a positive impact. If you need anything else in the future, donât hesitate to reach out. Wishing you and your chickens all the best! ðð
The word that used is very cheap andâŠ
The word that used is very cheap and lightweight. The hutches are not of good standard quality. It is not water tight. The Advertiser extra large hutchies for rabbits in fact it's quite small smaller than the ones you buy from Pets at Home. It looks like the wood butcher has been at it as there's a cracks splits in the wood. I will not advise you to buy any of their product they don't have a direct phone number. I wish I could upload some pictures to show you.
2023幎5æ16æ¥
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Coopsandhutches ããã®åç
Weâre sorry to hear about your experience and understand your frustration. We take your feedback seriously and apologize for the quality issues you mentioned. Weâd love the chance to resolve this and improve your experience. Please reach out via email so we can regain your trust in our company.
Next day delivery, easy to assemble
Ordered rabbit hutch, received next day, very easy to assemble. Looks good and rabbits are happy with it. Would definitely order again in the future.
2023幎5æ11æ¥
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Coopsandhutches ããã®åç
Thank you for your feedback! We're thrilled to hear that the hutch arrived quickly and was easy to assemble. It's great to know your rabbits are happy with it! We look forward to assisting you with any future orders.
Ordered my chicken coop and arrived theâŠ
Ordered my chicken coop and arrived the next day, overall very happy, easy to build.
Chickens seem to be impressed, very sturdy and will be recommending to all my friends!
Thank you!!!
2023幎5æ13æ¥
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Coopsandhutches ããã®åç
Thank you so much for the kind words! We're thrilled to hear that the chicken coop arrived quickly, was easy to assemble, and that your chickens are happy in it. We really appreciate your recommendation, and we're here if you need anything in the future! Enjoy your new coop! ðð
Shady Company, avoid!
Not only was the material flimsy and broken in multiple places, but they sent us a hutch in a size not even offered online, which Iâm sure is a trading standards issue. The size we received was far too small for two rabbits to live comfortably yet when the company was contacted about all of these issues they argued the toss about it all, despite photographic evidence being provided. I am 6 months pregnant so my dear mother has been dealing with the communications to save me some stress and frankly the customer service is non existent. They are incredibly rude and have lied to us multiple times.
At one point we were offered a refund, then they went silent again, then told us we had to request a refund from a third party, even though coops and hutches themselves took my original payment. We are still no closer to resolving this issue, and more money has been spent trying to create a suitable alternative for the bunnies. This is the most shady company I have dealt with in a long time.
**UPDATE** they have sent my mum a message saying they will refund us on receipt of the goods. Even though weeks ago we were told a refund would be issued the same day. They now expect us to pay out to transport the goods back, and given how untrustworthy this company is I would bet they would go silent on us on receipt of the goods and we would never see the money. They have one more chance to refund the money or I am going to go nuclear. I just want a suitable home for my rabbits before my baby arrives, Iâm not in the mood to be dealing with these scumbags anymore.
2023幎2æ24æ¥
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Coopsandhutches ããã®åç
I'm so sorry to hear about your frustrating experience, and I completely understand how stressful this must have been. Please know that we would love the chance to make things right and change your view on the company. If thereâs any way we can assist you going forward, weâd be more than happy to do so. Your satisfaction and peace of mind matter a great deal.
Poor after sales service and overpriced automatic door
Hutch is OK, very thin wood is used and subsequently split in numerous places. There are also gaps in many places and the tray sticks making it hard to remove.
The automatic door is a chickenguard basic model and costs more than the premium model direct from chickenguard. The door sensor has stopped working after 2 weeks use and I was immediately directly to chickenguard and they would not entertain my support request.
2023幎4æ11æ¥
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Coopsandhutches ããã®åç
Iâm really sorry to hear about your experience. Weâd love the chance to make things right and resolve the issues with your hutch and automatic door if there is one still. Please reach out via email, and weâll do everything we can to help. Your feedback is important to us.
Upgrade model is identical to basicâŠ
Paid for an upgrade to fox resistant wire, and received model with base galvanised mesh. Contacted them and they told me âis what it isâ and upgrade model is the same as base! Had to argue to get money back which Iâm still waiting for.
Terrible attitude of admin emailing me back. Also hutch arrived damaged.
Would definitely not recommend.
Hutch is also very weak and flimsy, not worth the money. One slip with screw driver whilst building it and made a new hole. Might as well be made of polystyrene
2023幎4æ6æ¥
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Coopsandhutches ããã®åç
Thank you for sharing your feedback, and we're genuinely sorry to hear about your disappointing experience. We understand how frustrating it can be to receive a product that doesn't meet expectations, especially when it involves an important upgrade and damaged items.
Weâd really like the chance to change your perception of our company and make things right. Weâve recently updated our returns policy, and our customer service team is ready to assist you in resolving any issues more efficiently. If you could get in touch with us again, weâll do everything we can to address your concerns.
Again, weâre truly sorry for the inconvenience caused, and we value your feedback. Thank you for giving us the opportunity to improve.
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