Shit support and customer service! I am writing for over a week on a delayed shipment and zero responses, and when received by DHL today the item is damaged. No response. No support. No one ca... ãã£ãšèŠã
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I was really impressed with the quality and design of Coverlabâs products. The materials feel durable, the prints are vibrant, and the overall finish looks very premium. What I like the most is how st... ãã£ãšèŠã
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I recently purchased a Coverlab phone case, and overall, Iâm quite satisfied with its quality and design. The case is stylish, durable, and provides good protection without making my phone too... ãã£ãšèŠã
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I am completely in love with these cases. The designs are spectacular, each one looks like a unique work of art. They are not only beautiful, but also super durable and high quality. They protect... ãã£ãšèŠã
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Coverlab ã«ã€ããŠ
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Enhance your phone's style and protection with Coverlab stunning range of cases. Enjoy free shipping on all orders. Shop at COVERLAB today!
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- support@coverlab.com
- coverlab.com
3.7
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I placed an order on April 3rd and toâŠ
I placed an order on April 3rd and to this day (June 9th), I still havenât received it. The package has apparently been stuck with PostNL for weeks. I contacted the company multiple times, and only after my third email did they finally reach out to PostNL (something I cannot do myself, as PostNL requires the sender to initiate the investigation.
Since May 27th, I have received no updates whatsoever. Iâve asked for a refund or another solution, but the company has offered neither. At this point, Iâm left without my order and without my money. This is extremely disappointing and unprofessional.
2025幎4æ3æ¥
Coverlab ããã®åç
Dear Customer,
We sincerely apologize for the inconvenience and fully understand your frustration. We kindly invite you to contact us immediately at the email address SUPPORT@COVERLAB.COM or via private message so that we can review the situation and find a solution as soon as possible.
We are committed to resolving the issue and providing you with the assistance you deserve.
Best regards,
The Coverlab Team
it was easy to customize and choose aâŠ
it was easy to customize and choose a design that fits my liking
2025幎6æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Thank you so much for your review!
We're happy to hear that you found it easy to customize and choose the perfect design for you.
Our goal is to make the experience as simple and enjoyable as possible â thank you for noticing!
I love it so much thatâs my second timeâŠ
I love it so much thatâs my second time ordering
2025幎6æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Thank you so much for your review! ð
We're absolutely thrilled to hear that you loved it so much you ordered a second time â that's the best compliment we could receive!
Refrain from making any purchases!
Refrain from making any purchases!
I bought a cover with personalization. After 15 days of usage, the personalization has nearly disappeared. I contacted customer service, and they did not admit that it was a problem with the product. They claimed this happened due to the "type of material used". What do I have to do with the cover? Should I leave it in the box?
2025幎5æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Hi,
weâre very sorry to read about your experience and we understand your frustration. The personalization of our products is something we truly care about, so weâre sorry it didnât meet your expectations.
Our team tried to explain that some materials, depending on daily use and exposure, may wear out more quickly. However, your feedback is valuable and weâll use it to improve both our products and customer service.
If youâre open to it, weâd love for you to reach out to us privately so we can work together on finding a possible solution. Weâre always here to listen and to make things right.
Thank you for sharing your experience.
ottima qualità non riesco a farne aâŠ
ottima qualità non riesco a farne a menoð¥°ð
2025幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Grazie di cuore per la tua splendida recensione! ð¥°ð
Siamo felicissimi di sapere che apprezzi così tanto la qualità dei nostri prodotti e che ormai non riesci più a farne a meno!
Continueremo a impegnarci ogni giorno per offrirti sempre il meglio. ð
Scam
Worst company ever, doesnât update you, doesnât send your products
2025幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
We're sorry to read your review. Please contact our customer service at support@coverlab.com so we can look into what happened and find a solution as quickly as possible.
A brand that makes dream covers come true!!
Coverlab is a brand that makes dream cases, because all of the cases are super beautiful and made with care!!
The packaging is super cute, and we received the order in a beautiful and organized way!!!
The delivery of the order is super fast!!
The cases are not only beautiful, they also protect the phone very well, and they are of great quality!!
I love the cases!!!
2025幎5æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Thank you so much for your wonderful review!
Weâre absolutely thrilled to hear that our cases made your dream covers come true! ð We put a lot of care into the design, packaging, and quality, so it's fantastic to know that you appreciate all these details.
We're also glad that you loved the fast delivery and the protection our cases offer!
Thank you again for your support, and we canât wait to bring you more beautiful and high-quality cases in the future!
Buona qualità e design bellissimi
2025幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Grazie mille per il tuo feedback!
Siamo felici che tu abbia apprezzato la qualità e il design delle nostre custodie! ð
Continueremo a lavorare per offrirti sempre il meglio. Speriamo di rivederti presto tra i nostri clienti!
High Quality
High quality phone cases that are also cute and aesthetic!
2025幎5æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Thank you for your kind words!
Weâre so happy to hear that you love the quality and design of our phone cases! ð We strive to combine both aesthetics and durability, and itâs great to know youâre enjoying both.
Thanks for choosing Coverlab!
The Coverlab Team
I love overland cases
I love overland cases! They have so many amazing designs and there cases are super sturdy and safe!
2025幎5æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Thank you so much for your amazing feedback!
Weâre so happy to hear that you love our cases! ð We put a lot of effort into offering great designs and sturdy protection, so itâs wonderful to know youâre happy with both.
We look forward to bringing you even more awesome options in the future!
I really like the site.
2025幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Thank you so much for your kind words!
Weâre glad to hear you like our site! ð We hope you have a wonderful shopping experience with us every time.
The Coverlab Team
Coverlab is amazing!
Coverlab is amazing!! My case is SO cute and the order/shipping process was so easy!!! I canât wait to order another one!!!!!
2025幎4æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Thank you so much for your kind words!
Weâre thrilled to hear that you love your case and had a great experience with the ordering and shipping process! ð We can't wait to have you back for your next order! ð
The Coverlab Team
As melhoras capas de telemóvel! ð©·
As melhoras capas de telemóvel, qualidade incrÃvel !
2025幎5æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Muito obrigado pelo seu feedback! ð
Ficamos muito felizes em saber que gostou das nossas capas e da sua qualidade!
Esperamos vê-la novamente em breve na Coverlab. ð
Com carinho,
A equipa Coverlab
Items never arrived
Items never arrived. Email sent, but no response.
Update 1:
Another email sent, as requested by Coverlab, but still, no response.
Update 2:
Response from Coverlab:
Dear customer, weâre sorry, but the only information available to us is the one you can find in the tracking link. If you would like to receive more information, we recommend contacting the shipping company and your country's postal service.
Update 3:
1. Shipping company details not available.
2. Country's postal service were not involved.
2025幎4æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Dear Customer,
we're sorry to hear that you haven't received your order.
Please email us again at support@coverlab.com, including your order number, so we can look into the matter as soon as possible.
We apologize for the delay in our response â we are currently handling a high volume of requests, but weâll do our best to assist you as soon as we can.
Thank you for your patience,
The Coverlab Team
DO NOT ORDER
I made a mistake in my order and within one hour i messaged them for a modification and got no reply back and now my order is under production! their email is useless honestly im sure they donât even check it ð
The worst customer service ever!!!!!!!!!!!
2025幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Dear Customer,
weâre sorry for what happened and sincerely apologize for the delay in our response.
If your email was sent within one hour of placing the order, we will make the requested changes before it is shipped.
We are currently receiving a high volume of requests and are working hard to reply to everyone as quickly as possible.
If you havenât received a response yet, please feel free to email us again at support@coverlab.com.
Thank you for your understanding,
The Coverlab Team
I have got one wrong phone cover have emailed several times in it but NO REPLY!
In my order 1 of the covers is for wrong model.
2025幎3æ2æ¥
Coverlab ããã®åç
Dear Customer,
we are sorry for the inconvenience you experienced.
Please note that the only active email address for our customer service is support@coverlab.com.
We kindly invite you to contact us there, and we will be happy to assist you as soon as possible.
Thank you for your patience,
The Coverlab Team
Great communication
I messaged them on instagram for help and received it instantly. Still waiting for my case, so excited. I was helped by marta
2025幎4æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Thank you so much for sharing your positive experience! Weâre happy to hear that the communication was quick and effective. Marta will be glad to know she was able to assist you. Weâre sure your case will arrive soon, and we hope youâll love it as much as you expect!
If you need any further assistance, please donât hesitate to contact us.
Thanks again for choosing our service!
WOULD NOT RECOMMEND
WOULD NOT RECOMMEND
I placed an order for a new phone case in Mid-March and knew that the process takes a while, but got curious when it had been over a month. I contacted them, and was told a product was out of stock so it has only now gone into production, so it will be another 15 days plus delivery as it is coming from Europe, and provided me with a discount code for a future purchase. I asked for a refund, as after this much time I would prefer not to have the case and the money to buy a case elsewhere, but was told this was not possible as production has already started on my order. I then asked for a partial refund and they kept responding, we don't do refunds. I'm disappointed as I had NO communication from them, had to chase for information and am still no closer to having a phone case or any compensation that wouldn't mean spending more money. It feels as soon as I messaged them they started production on my order and that is why I can't get a refund, but if they had informed me of the delay and given me the option that would have been better customer service.
2025幎4æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Dear Customer,
We are truly sorry to read about your experience and fully understand your frustration.
Unfortunately, due to one of the items in your order being out of stock, production was delayed. We should have communicated this earlier and we sincerely apologize for the lack of updates on our part.
Once personalized production has started, we are unable to issue a refund, as stated in our terms. This is why we offered you a voucher as a gesture of apology.
Our goal is always to improve and provide a more transparent and effective service. Your feedback will help us do just that.
Thank you for taking the time to share your thoughts.
Best regards
I love the design
I love the design, they are high quality and very cool.
2025幎4æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
hank you so much for your kind words!
We're thrilled to hear you love the design and appreciate the quality â it truly means a lot to us.
We hope you continue to enjoy your item, and we can't wait to have you back on our site soon!
Great and creative designs
Great and creative designs, I still wait for my case to see the quality!âš
2025幎4æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Coverlab ããã®åç
Thank you so much for your kind words and for appreciating our designs! ð We're so excited for you to receive your case â we hope it exceeds your expectations âš If you have any questions in the meantime or need support, weâre always here for you! ð
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