Shit support and customer service! I am writing for over a week on a delayed shipment and zero responses, and when received by DHL today the item is damaged. No response. No support. No one ca... もっと見る
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I was really impressed with the quality and design of Coverlab’s products. The materials feel durable, the prints are vibrant, and the overall finish looks very premium. What I like the most is how st... もっと見る
企業が回答しました
I recently purchased a Coverlab phone case, and overall, I’m quite satisfied with its quality and design. The case is stylish, durable, and provides good protection without making my phone too... もっと見る
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I am completely in love with these cases. The designs are spectacular, each one looks like a unique work of art. They are not only beautiful, but also super durable and high quality. They protect... もっと見る
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企業情報
Coverlab について
当該企業による記述
Enhance your phone's style and protection with Coverlab stunning range of cases. Enjoy free shipping on all orders. Shop at COVERLAB today!
連絡先
3.7
まあまあ
575件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 37％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Absolutely amazing product..recommend…
Absolutely amazing product..recommend to everyone
2025年9月4日
自発的なレビュー
Coverlab からの回答
Thank you so much for your kind words! 😊
We're thrilled to hear you loved the product and truly appreciate your recommendation. It means a lot to us!
Top product for me
I recently purchased these phone covers, and I couldn’t be happier with my choice! The quality is outstanding – the material feels durable yet lightweight, and it gives my phone excellent protection without adding unnecessary bulk. The fit is perfect, with precise cutouts for all the buttons and ports, making it super easy to use.
What I love most is the design: it’s sleek, stylish, and really elevates the look of my phone. The finish also prevents fingerprints and scratches, so it always looks new. I’ve already received so many compliments!
Overall, these covers are the perfect combination of style and functionality. I would highly recommend them to anyone looking for reliable protection and a touch of elegance for their phone.
2025年9月4日
自発的なレビュー
Coverlab からの回答
Thank you so much for your wonderful review! 🌟
We're truly happy to hear that our phone covers won you over, both in terms of quality and design. We put great care into selecting materials and crafting each detail to create products that are beautiful, functional, and durable – knowing that this all came through in your experience is incredibly rewarding for us.
We really appreciate you sharing your enthusiasm, and it’s great to hear that your phone is now getting compliments thanks to our cover!
Thanks again for your trust and for choosing us – we look forward to your next purchase! 😊
Coverlab からの回答
Thank you so much!
We’re so happy to hear you love it — your support means a lot to us! 💖
Qualità e prezzo eccellente
Ho acquistato una cover per il mio iPhone 16 ed è arrivata nei tempi giusti. Ottima qualità!
2025年9月4日
自発的なレビュー
Coverlab からの回答
Grazie di cuore per la tua recensione!
Siamo felici di sapere che la cover per il tuo iPhone 16 ti sia arrivata nei tempi previsti e che la qualità abbia soddisfatto le tue aspettative.
Le tue parole ci motivano a fare sempre del nostro meglio!
Month turnaround and not as pictured
I didn’t receive my phone case until a month after I ordered. I ordered a color variation that said in-stock online and then I was notified they sold out so I had to choose a different color for my case and customization. I chose the rose case (pink) with beige lettering. The beige lettering is not how it’s pictured online (off-white, it’s definitely gold). Overall just not what I ordered and I had to wait a month to receive it.
2025年9月2日
自発的なレビュー
Coverlab からの回答
Dear customer,
we’re very sorry to read your review and we sincerely apologize for the inconvenience you experienced.
Please note that, as this is a handcrafted and fully personalized product, the production time is approximately 15 business days, to which the shipping time must be added, depending on the shipping method selected at checkout. We understand the wait may have felt long and we truly appreciate your patience.
As for the lettering color, we use artisanal materials which, depending on lighting and the surface chosen, may appear slightly different from the images online. Please note that the photos on our website are not of the final product, but rather virtual previews intended to show customization options. We are currently working on updating these images to better reflect the final appearance of the product.
I absolutely love the product
I absolutely love the product, and covers for phone did not disappointed me!
Been receiving compliments all the time!
2025年8月29日
自発的なレビュー
Coverlab からの回答
Thank you so much for your wonderful review!
We're absolutely thrilled to hear that you love the product and that our phone cases met your expectations.
It makes us even happier to know you're receiving so many compliments — that's exactly what we aim for!
Thank you for your trust and for sharing your experience. See you again soon! 😊
Horrible experience
Horrible experience. Placed my order 7/18, as of 8/17 my order is still "in transit" but has been sitting with no update from the carrier. I contacted Coverlab multiple times for an update with no luck. They eventually reply with the tracking number (I already had) not helpful. Then I requested a refund to which after multiple ignored attempts, they finally responded and said for me to contact the courier myself. This is atrocious. I ran a very successful ecommerce website and this is not how you handle customer orders that are lost or delayed or whatever the issue is. Horrible experience, I will never shop this site again, do not waste your money.
Update - 8/21/25 Seeing Coverlab's false attempt at resolution below in their reply, here is the actual email from their most recent reply to my inquiry and request for help: "Thank you for contacting us.
We confirm that the only information currently available to us is that which can be found at the link we provided. For further details or more specific updates on the status of the shipment, we recommend contacting the shipping company directly. We remain at your disposal for any further assistance." They suggest to reach out for help, but keep pushing the issue off onto the customer and the courier when the responsibility is theirs.
2025年8月15日
自発的なレビュー
Coverlab からの回答
We're very sorry to read your review and truly regret the negative experience you’ve had.
We understand how frustrating it can be to wait longer than expected for an order and not receive clear updates. Our goal is always to provide fast and efficient service.
We are already working with our couriers to improve shipment tracking and are committed to handling customer service requests more promptly.
We kindly invite you to contact us directly with your order number so we can personally assist you and find a concrete solution.
We apologize again for the inconvenience and thank you for your feedback — it helps us grow and improve.
The Coverlab Team
Lettering came off after a week
2025年6月3日
Coverlab からの回答
Dear Customer,
We’re sorry to hear that the lettering on your case came off after just one week.
Please note that our products are handmade using vegan leather, a delicate material that can show signs of wear with regular use.
If you would like, feel free to contact our support team directly so we can assist you further.
Thank you for your understanding.
Best regards
Poca cura del dettaglio
I tempi d’attesa sono stati perfettamente rispettati e sono soddisfatta dell’acquisto perché di ottima manifattura. L’unica pecca è che non rispetta l’immagine che compare sul sito, la cover sarebbe dovuta essere tutta arancio invece presenta il bordo di protezione delle telecamere in nero, sarebbe stato preferibile tono su tono o bianco come il sistema MagSafe.
2025年7月4日
自発的なレビュー
Coverlab からの回答
Gentile Cliente,
la ringraziamo per aver condiviso la sua esperienza. Siamo felici di sapere che è soddisfatta dell’acquisto e della qualità del prodotto, così come della puntualità nella consegna.
Ci dispiace però per la discrepanza riscontrata tra l’immagine sul sito e il prodotto ricevuto. Il suo feedback è molto prezioso: ci aiuta a migliorare sia la comunicazione visiva sul nostro sito che l’esperienza complessiva dei nostri clienti. Provvederemo a verificare le immagini e a valutarne un aggiornamento per riflettere con maggiore precisione ogni dettaglio del prodotto.
Grazie ancora per la sua segnalazione e la fiducia.
Extrem schlechte Qualität
Extrem schlechte Qualität, nach weniger als einer Woche abblättern der Farbe. Kundenservice war echt frech! Mir wurde vorgeworfen, ich hätte das Handy mit Hülle rücksichtslos behandelt und das vegane Leder sei ja so hochwertig. Dabei benutzte ich es lediglich im normalen Alltagsgebrauch. Es ist komplett billig hergestellt, blättert einfach jeden Tag mehr ab. Jede Amazon und H&M Case hat bei mir länger gehalten. Ich würde wirklich jedem von diesem Kauf abraten. Zudem war meine Bestellung einfach falsch. Falsche Farbe der Initialen sowie ein anderes Case orangene Knöpfe an den Seiten die nicht meiner Bestellung entsprachen und auch nicht auf der Website nach personalisieren zu sehen waren!! Dazu kam natürlich auch die Ausrede, die Hüllen könnten abweichen da sie personalisiert seien. Komischerweise entsprachen die Initialien meiner Freundin wirklich der Farbe die ich auch bestellt hatte. Dem hinzuzufügen waren die goldenen Initialen des einen Cases einfach verschmiert. Normalerweise schreibe ich keine Rezessionen, aber da ich selten einen so schlechten und frechen Service hatte, kann ich Coverlab wirklich null weiter empfehlen! Eher warnen (mag für den ein oder anderen übertrieben klingen, aber) wenn man sein Geld nicht rauschmeissen möchte und sich in seiner Freizeit mit einem respektlosen Unternehmen herumschlagen will. Selbst der eine Stern, den man vergeben muss ist einer zu viel und schmerzt.
2025年6月25日
自発的なレビュー
Coverlab からの回答
Dear Customer,
we are truly sorry to read your review and that your experience was not a positive one. However, we would like to point out that, as communicated by our customer service team, we had already offered you the possibility to receive a replacement product.
Our goal is always to ensure customer satisfaction, and we regret that our proposed solution was not considered adequate. We remain at your disposal to resolve the matter in the best possible way.
Should you wish to proceed, we kindly invite you to contact us again to complete the replacement process.
Best regards,
The Coverlab Team
fast shipping
fast shipping, amazing products, great costumer service! would 100% recommend!
2025年6月16日
自発的なレビュー
Coverlab からの回答
Thank you so much for your wonderful feedback! 🙏
We’re so glad you enjoyed the fast shipping, our products, and customer service.
Your recommendation means a lot to us! 💫
Coverlab からの回答
Thank you so much for your kind words! 😊
We’re thrilled to hear that you love it — your satisfaction means the world to us! 💖
Enjoy your new purchase and feel free to reach out if you need anything.
Warm regards
Coverlab からの回答
Thank you so much for your review!
We’re glad you liked the packaging and the variety of our designs ❤️
Your feedback means a lot to us!
The brand sells products so beautiful…
The brand sells products so beautiful and amazing.
The people are so kind, helpful and supportive.
If you’re interested in buying something from the brand do it yourself won’t regret .
☺️💗💋✨
2025年6月15日
自発的なレビュー
Coverlab からの回答
Thank you so much for your wonderful review!
We’re thrilled to hear you love our products and appreciate our team’s support.
Your kind words truly motivate us to keep doing our best!
We look forward to serving you again soon 😊💗✨
Such a great company
Such a great company, always quick to reply if you have any questions and they have the coolest phone cases and laptop cases.
2025年6月11日
自発的なレビュー
Coverlab からの回答
Thank you so much for your wonderful review!
We’re glad to hear you appreciate our quick responses and our products.
Your support means a lot to us!
Absolutely love their products!!!
2025年6月14日
自発的なレビュー
Coverlab からの回答
Thank you so much for your wonderful review!
We’re glad to hear you appreciate our quick responses and our products.
Your support means a lot to us!
Great quality and smooth experience!
I recently ordered a custom phone case from Coverlab, and I’m super happy with the result. The printing quality is amazing, vibrant colors and a sharp finish. The case fits perfectly and feels solid and protective.
The ordering process was simple and fast, and I appreciated the regular updates on the shipping status. It arrived on time and in great packaging.
Would definitely recommend Coverlab if you're looking for personalized accessories with a premium feel!
2025年6月14日
自発的なレビュー
Coverlab からの回答
Thank you so much for your wonderful review!
We’re glad to hear you’re happy with the quality of the case and the service you received.
Your feedback motivates us to continue providing top-quality products and support.
We look forward to seeing you again soon at Coverlab!
Coverlab からの回答
Thank you so much for your kind words!
We’re thrilled to hear you had the best experience with us.
Your satisfaction is our top priority!
My experience
The service is perfect, they are super friendly and very quick to respond. I loved it.
2025年6月13日
自発的なレビュー
Coverlab からの回答
Thank you so much for your lovely review!
We’re delighted to hear you enjoyed our friendly and prompt service.
Your satisfaction means a lot to us, and we look forward to helping you again soon!
Coverlab からの回答
Thank you so much for your amazing review!
We’re thrilled to hear you’re happy with the quality of our products.
Your 10/10 means a lot to us!
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