CoverMy レビュー 1,666

CoverMy からの回答

3日前

Thank you for your feedback. We would like to clarify that CoverMy Cab and CoverMy Drive are the same company, however, they are different insurance products. The CoverMy Drive product is a telematics-based policy provided by kintiQ , who are the underwriter for that product.

We can confirm that no additional charges have been applied for you having a telematics policy. The additional premium added to the policy relates to the No Claims Bonus information on the policy, which affected the underwriting terms.

We can also see that you emailed this morning, and the underwriter is currently reviewing the updated documentation you have provided to assess whether a return premium can be applied.

As soon as we receive an update from the underwriter, this will be communicated to you. We appreciate your patience while this review is being completed.

CoverMy からの回答

2026年4月16日

Thank you for your kind feedback! We’re delighted to hear you were happy with our service and communication. We truly appreciate you taking the time to share your experience.

CoverMy からの回答

2026年4月16日

Thank you for your feedback! We’re really pleased to hear you found the service good and helpful. We truly appreciate you taking the time to leave a review.

CoverMy からの回答

2026年4月10日

Thank you for your feedback. We’re sorry to hear you feel this way, as this is not the level of service we aim to provide.

We would appreciate the opportunity to understand what went wrong and how we can improve. Please contact our Customer Engagement Team with further details so we can look into this for you.

CoverMy からの回答

2026年4月9日

Thank you for your fantastic feedback! We’re delighted to hear the team provided such helpful and clear support throughout the process, making everything easy and stress-free for you. We’ll be sure to pass on your kind words.

It’s great to know you felt supported from start to finish, and we truly appreciate your recommendation.

CoverMy からの回答

2026年4月9日

Thank you for your feedback. We’re sorry to hear you feel this way and understand your concerns.

Non-fault claims can still be recorded on the CUE (Claims and Underwriting Exchange) database and may be taken into account by underwriters when assessing risk, even if you were not at fault. How this impacts your premium or policy is determined by the insurer’s underwriting criteria.

In addition, if there are three or more fault claims recorded within the last year, this may fall outside of the underwriter’s acceptance criteria. In these situations, the insurer may be unable to offer or continue cover.

As part of the CUE check process, if you believe any claims have been recorded incorrectly, you can provide supporting evidence and we can request that the underwriter reviews this.

As a broker, we do not make underwriting decisions and must follow the insurer’s criteria and final decision. However, we are here to support you through the process and can assist in raising any queries or reviews on your behalf.

If you would like us to look into this further, please contact our Customer Engagement Team and we will be happy to help.

CoverMy からの回答

2026年4月7日

Thank you for your lovely feedback! We’re really pleased to hear you found everything easy and straightforward, and that you were happy with the price. We truly appreciate you taking the time to share your experience.

CoverMy からの回答

2026年4月7日

Thank you for your wonderful feedback! We’re delighted to hear that Jack provided such polite, friendly, and helpful service, we’ll be sure to pass on your kind words to him. It’s great to know this made such a positive impression, and we truly appreciate your recommendation.

CoverMy からの回答

2026年4月7日

Thank you for your fantastic feedback! We’re delighted to hear you received excellent service and competitive pricing. We truly appreciate you taking the time to share your experience.

CoverMy からの回答

2026年4月7日

Thank you for your feedback! We’re really pleased to hear you’re happy with your cover. We truly appreciate you taking the time to share your experience.

CoverMy からの回答

2026年4月7日

Thank you for your excellent review! We’re delighted to hear you were happy with the service and truly appreciate you taking the time to share your feedback.

CoverMy からの回答

2026年4月7日

Thank you for your great feedback! We’re delighted to hear you found the service quick and easy without any hassle. We truly appreciate you taking the time to share your experience.

CoverMy からの回答

2026年4月7日

Thank you for your kind feedback! We’re really pleased to hear your renewal was quick and easy, and that you were happy with the service provided. We truly appreciate you taking the time to share your experience.

CoverMy からの回答

2026年4月7日

Thank you for your lovely feedback! We’re delighted to hear you were happy with the deal you received, especially with rising costs. It’s great to have you with us for the first time, and we look forward to continuing to provide you with great value in the future. Many thanks for choosing us!

CoverMy からの回答

2026年3月31日

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating and stressful this must have been.

Breakdown services are provided by a separate company to CoverMy, and unfortunately we do not hold the specific details regarding the breakdown attendance or why a recovery agent was not dispatched. We appreciate how disappointing this situation has been, especially as you had to source an alternative company.

If you would like support in addressing this with the breakdown provider, we are more than happy to help. Please contact our Customer Engagement Team, and we can provide you with the relevant details so you can reach out to the correct team directly.

We’re sorry again for your experience and appreciate you bringing this to our attention.

CoverMy からの回答

2026年3月31日

Thank you for your feedback! We’re glad to hear our service met your expectations. We truly appreciate you taking the time to share your experience.

CoverMy からの回答

2026年3月31日

Thank you for your lovely feedback! We’re so pleased to hear you’re happy with your insurance and really appreciate you taking the time to share your experience. We’re glad we could provide a positive experience for you.

CoverMy からの回答

2026年3月31日

Thank you for your feedback. We’re very sorry to hear you’ve had difficulty getting in touch and understand how frustrating this must be.

Please contact our Customer Engagement Team directly, and we will ensure someone is available to assist you as quickly as possible. We appreciate your patience and are committed to resolving your query.

CoverMy からの回答

2026年3月25日

Thank you for your review! We’re so pleased to hear you were happy with everything. We really appreciate you taking the time to share your feedback.

CoverMy からの回答

2026年3月23日

Thank you for your kind feedback! We’re really pleased to hear you found our team helpful and that you value being able to speak to a real person. We truly appreciate you taking the time to share your experience.