insurd レビュー 1,124

Great service by Emma Smith 5 stars she was very quick to match a quote i had from a different company and am so pleased to deal with her for my insurance very helpfull thanks alot again Emma Smith.

Excellent service by Jade. Found a better policy than the one up for renewal. Clear explanations of the new policy, thorough checking it was right for me and no pressure to buy.

The interaction, professionalism and commitment I received from Michael. I can give 1000% if that is possible. I am really pleased with his service. Kudos to Michael.

Ashley was fantastic he explained everything with ease for me.

I’m extremely happy with my quote at a very competitive price that I couldn’t refuse,,,,,,

Thanks for supporting me and my small business 😁

Matt Shaw Was great help with my renewal. He help me find cheapest taxi insurance.

Tried to make a claim for my caravan awning filled out online form and a day later got a email telling me to phone. So phoned up give all details of what happened only to receive a phone call from my car insurer saying a third party Insurd was claiming against me for damage to my awning. After about 6 phone call I was told they are a broker and my insurance is with a different company.

So im still waiting to know how and why they put a third party claim in with my car insurance as this has nothing to do with my car insurance.

Micheal Hayes and Cameron been really helpful very polite they both provided a great service
Thank you

Lauren was excellent,she sorted my insurance and adjusted a few things along the way,thankyou!

Mr Micheal hayes very helpful, polite and good service 5 star
From H Sadik

Very disappointed with Insurd. After already paying monthly premiums, I was shocked to be charged an extra £447 cancellation fee when the policy was cancelled. The whole process felt unfair and extremely stressful.

Communication was unclear, and I did not receive proper support or a clear explanation of the charges. I tried to cooperate and make payments, but still ended up with a very high cancellation cost.

I would strongly recommend people carefully read all terms and conditions, especially regarding cancellation charges and no claims bonus issues, before choosing this insurer.

Very rude costumer service

Lewis was a great help he got me a good deal on my private hire insurance and was very patient and up front and honest great service.

Ashley was really helpful and explained the cover options extremely well. I would recommend highly.

Had a great experience with the guy called Cameron. Really helpful and sort out policy. I recommend this company for taxi insurance.

The gentleman was professional polite and explained everything clearly and was to the point I found the experience excellent price was good also

I generated a quote from the insurd website and received a call a few minutes later to run through all the details. I had been looking to make an amendment with another insurer which was ridiculously expensive so wanted a new policy for my new car. Lewis found me a brilliant deal which saved me a significant amount of money. Great service throughout and an outcome that exceeded my expectations, many thanks!

Very disappointing and stressful experience involving my insurer, claims handler, and their approved repair garage.

I am a full-time private hire taxi driver, and my vehicle is my only source of income. Following an accident on 9 January 2026, I reported the claim immediately and my vehicle was taken to an approved repairer arranged through my insurer.

From the beginning, there were concerns with how the claim was handled. Liability was decided against me at an early stage without what I believe was a full and fair consideration of the circumstances or the photographic evidence provided.

More significantly, there have been serious delays and a clear lack of coordination between the insurer, the claims handler, and the repair garage.

My vehicle was delivered to the repairer on 15 January 2026, however repairs were only authorised on 30 January 2026, and only after I raised a formal complaint. I was then informed that the vehicle would be ready by 16 February 2026, but this deadline was not met.

Since then, I have experienced ongoing delays, conflicting information, and poor communication. On multiple occasions I visited the garage and found that no meaningful work had been carried out, and even when parts had arrived, they were not installed. I was also informed that there had been changes in management at the garage, which further impacted progress.

As of today, I am still without my vehicle and therefore unable to work.

This has left me without income for an extended period, causing significant financial hardship and stress. I have had to rely on financial support to cover essential expenses, including vehicle and insurance costs.

While a small amount of compensation was offered, it does not reflect the scale of the delays, the lack of coordination between all parties involved, or the serious impact on my livelihood.

Overall, this experience has been extremely frustrating and far below the standard I would expect, particularly for a service that directly affects someone’s ability to work and earn a living.

Lewis was very helpful from start to finish. Great job