From one of the fastest growing app developer with probably the best support I've ever experienced back in 2019, we found ourselves with apps packed with bugs and limitation and a support team which i... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Perfect fit for airline lifestyle. Super appreciated the email feature that allows flights to be uploaded from company efb directly, time saving feature. But even when the manual flight upload f... もっと見る
Have been using the software since the previous app, did merge since I had lifetime package despite having to pay for the new software. Unfortunately the software for my company fails multiple times.... もっと見る
Very useful app for commercial pilot. Everything in one place. Many statistics, extra tools, quick support if you need any. I’m crew lounge aero user since September, I’ve already noticed they do thei... もっと見る
企業が回答しました
企業情報
当該企業による記述
The new aviation suite for pilots, flight attendants, ground staff, training centers, aviation companies and aeroclubs. #crewlounge #mylifeinthesky
連絡先
3.5
まあまあ
359件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 44％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
CrewLounge AERO からの回答
Dear Mauro, Thank you for your review! We're thrilled to hear that you had a smooth transition from mccPILOTLOG to CrewLounge PILOTLOG. We work everyday to create the best possible experience for our customers. Our team is happy to hear such a good feedback! #crewlounge
CrewLounge AERO からの回答
Dear Henrik, Thanks a lot for your positive comment and let us know via email how we can make this into a five star too! #crewlounge
Useful.
The app is very useful for the price.
There’re still some bugs like not being able to see the roster of other colleagues, despite being connected with them.
Also the UI looks a bit outdated e sometimes it’s not so friendly user, but the convenience of this app has no equals.
Good job to the staff, looking for further improvements!
2023年12月17日
自発的なレビュー
CrewLounge AERO からの回答
Dear Giacomo, Thank you for your feedback regarding our app's functionality. We are constantly working to improve our services and provide a seamless user experience. An email has been sent over to further explain the new roster share logic. Please do not hesitate to revert back to us on ticket # 204304 should you require help. #CrewLounge
The application is clear
The application is clear, interactive and help me every day in my job. The setup is somehow a bit hard when I try to convince other colleagues the remarks I get the most.
2023年12月5日
CrewLounge AERO からの回答
Dear Rémi, Thank you for taking the time to leave a review! It's great to hear that you find our app interactive and helpful on your job. Rest assured that we will continue to provide you the best app ever! #Crewlounge
Technical issues still not resolved after 8 months.
Another month has passed by, and the technical issue printing Logbooks is still not resolved. An L021 logbook is not legal to use. I have sent over 10 communication emails, legal information etc. The issue has not been resolved in 8 months.
Polite replies to our complaints do not resolve your dev problems that are outstanding. Get your house in order!
2023年12月7日
自発的なレビュー
CrewLounge AERO からの回答
Dear Mark, We regret to hear the issues you've encountered with the app. We want to assure you that our development team is doing every possible solution to fix this problem. We found your ticket number 188126 and will keep in touch with you via email. #crewlounge
Very good app
Very good app. Perhaps not as good as Logten Pro, but still the best app for Android users. Also the support is very good. They work to solve any issue as soon as possible.
2023年12月6日
自発的なレビュー
CrewLounge AERO からの回答
Dear Johannes, Thank you for your review! It's even better to know that you've had a fantastic experience with the customer support team. Your feedback definitely made our day! #crewlounge
Very satisfied with the features of the…
Very satisfied with the features of the app. The import of old logs could be improved, as well as the import from Leon. This works only for big companies. Although we have a IATA call sign for our flights, they will not be recognized automatically, I have to enter them manually.
2023年12月2日
自発的なレビュー
CrewLounge AERO からの回答
Dear Johannes, Thank you for your feedback regarding our app's functionality. We are constantly working to improve our services and provide a seamless user experience. Pilots and flight attendants can import flight schedule and pilot logbook from Leon Software through Online and Off-line import. Please do not hesitate to contact us via email regarding your concern, we are more than happy to check on this. #crewlounge
One of the best app for pilot…
One of the best app for pilot Logbook...
Support Team is perfectly follow up your case and quickly answer your question...
2023年12月1日
自発的なレビュー
CrewLounge AERO からの回答
Dear Borhan, Thank you for your review! It's even better to know that you've had a fantastic experience with the customer support team. Your feedback definitely made our day! #crewlounge
CrewLounge AERO からの回答
Dear Jose, Thank you so much for your review! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Excellent support
Excellent support, quickly helped solve problems connecting to the roster. The application is completely justified in terms of price and quality
2023年11月28日
自発的なレビュー
CrewLounge AERO からの回答
Dear Evgeny, Thank you so much for your amazing review! It is delightful to hear such positive words and it's always a pleasure to serve you! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Great and very quick customer service…
Great and very quick customer service and support.
2023年11月27日
自発的なレビュー
CrewLounge AERO からの回答
Dear Михаил, Thank you for your review! It's even better to know that you've had a fantastic experience with the customer support team. Your feedback definitely made our day! #crewlounge
I was having a difficult time with the…
I was having a difficult time with the app at first. It was all “MY” fault. I was in a rush to get my horrible logbook updated. This app and programs helped me so much. Once I figured out how to use it (select and deselect) fields. I am now up to date and LOVE IT! Thanks guys and sorry for being so frustrated.
2023年11月1日
自発的なレビュー
CrewLounge AERO からの回答
Dear Dlos, Thank you for using our app. Creating a user-friendly experience is one of our top priorities, and we're glad to know that the layout has made it easy for you to access the app's content quickly. Don't hesitate to contact us via email should you require assistance in the future. #crewlounge
A unforeseen issue with my desktop App…
A unforeseen issue with my desktop App has been resolved in no time by the CrewLounge Support team, despite the issue wasn't that easy and has required some back and forth. Quick and efficient reaction tend to prove the professionalism and dedication to customers of the team.
2023年11月14日
自発的なレビュー
CrewLounge AERO からの回答
Dear Pilot, Thank you for your positive review! It's even better to know that you've had a fantastic experience with the customer support team. Your feedback definitely made our day! #crewlounge
Im not pretty happy with the app it’s…
Im not pretty happy with the app it’s not to friendly and I have has issues with it and still haven’t solved them even though I have talked to Support.
2023年11月8日
自発的なレビュー
CrewLounge AERO からの回答
Dear Carlos, Thanks for your review. We are constantly working to improve our services and provide a seamless user experience. I found your ticket number 200400 and see that there is already an agreed schedule meeting to fix the reported issue. Looking forward to connect with you soon. Kind regards, Crewlounge
May be a little faster to open the…
May be a little faster to open the roster, sometimes, specially with bad internet connection, the app pauses trying to load and has a delay to show the roster.
2023年11月4日
CrewLounge AERO からの回答
Dear Ariel, Thank you for your valuable feedback regarding our interface and functionality. We are constantly working to improve our services and provide a seamless user experience. We will take your feedback into consideration while planning future updates. Please do not hesitate to contact us via email should you encounter any issues. #crewlounge
Great app and great support
2023年11月5日
自発的なレビュー
CrewLounge AERO からの回答
Dear Paul, Thank you so much for your review! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
The app is great
The app is great, It has all the records for pilots to use at a click of a button. If I had known about it before I would have purchased it since day 1. Highly recommended.
2023年11月4日
自発的なレビュー
CrewLounge AERO からの回答
Dear Nagendra, Thank you so much for your amazing review! It is delightful to hear such positive words and it's always a pleasure to serve you! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Prompt and excellent customer support…
Prompt and excellent customer support and problem solving.
2023年10月31日
自発的なレビュー
CrewLounge AERO からの回答
Hi Pilot, Thank you so much for your review! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Excellent app for pilots .
2023年10月26日
自発的なレビュー
CrewLounge AERO からの回答
Dear Salim, Thank you so much for your review! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
Always perfect and quick service and…
Always perfect and quick service and also super friendly!!
2023年10月23日
自発的なレビュー
CrewLounge AERO からの回答
Hi Sandrine, Thank you so much for your review! Rest assured that we will continue to provide you the best app and support ever! #Crewlounge
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