CrossCountry Mortgage レビュー 

At first they want to be all helpful and nice with you, but then they stop helping you. Just like other reviews, they ask for the same information several times after you send them all the proper documents. Then they prolong the process even longer to where you cannoot close in time. When you have a question or concern, you can never get ahold of them. And once you finally get ahold of them several days later, they don't know the answer to your question. Isn't that their job? Then once our loan was closed we got switched to a new servicer of the loan not once but twice within two months. And of course, when you try to call the lender and ask why they do not answer. We used them as a VA loan. To all my fellow service members, STAY AWAY from CCM. You're better off going with a legitimate VA lender then these incompetent bafoons.

Discovered them through my realtor and initially intended to collaborate with Faramarz Moeen-Ziai. However, his assistant, Harly Cotaco, ended up handling my case, at least for the initial days. Unfortunately, the experience turned out to be quite frustrating. They tend to prolong the process by repeatedly requesting additional documents, only to eventually become unresponsive, regardless of how persistent your attempts to contact them through calls, texts, or voicemails. It's a regrettable investment of time, and the added drawback of a credit inquiry seems entirely unwarranted. I would strongly recommend seeking out a more reliable company and avoiding any association with them.

Update: Faramarz called me right after this review and followed up with my application. He looks like a great guy but his team apparently needs some guidance.

They approve you through underwriting and then they randomly audit you in a process they claim is random claiming it is to make sure "newer underwriters" who they hired are doing their job write. Then they make up and keep adding additional information needed to prove the information you already provided until you just want to go with someone else or wish you had. Be warned.

If I could give less than a zero I would. First, they had our loan in limbo for months due to the incompetent staff. We had to answer the same questions numerous times . The portal was hardly used except a few times
. If everything was done using the portal all the redundant questions would not have happened. Providing info to the loan mgr was a waste of time. It never was given to the processor. Bottom line it ended up costing us over $2100 in rent plus $2100 deposit lost because we had to break the lease for a week. Lease ran out the week before the closing and couldn't move. My family member had his house built and moved in a month before we closed. We were approved months before. Finally a higher CCM mgr had to tell his staff to close our loan
We are out at least $4200. Mind you we are seniors and cannot afford to lose money we cannot make up. It equates to over 2 months Mortage payment. I'm still extremely mad.

I would give CCM 0 stars if I could. CCM took advantage of my elderly & disabled Mother by steering her into a Cash Out Refinance.
Google what a Cash Out Refinance Is then ask yourself how a Cash Out Refinance works for a elderly person that has owned their home free & clear since 2018?
My Mother sat with a CCM lawyer signing paperwork as I read the paperwork she finished signing.
The moment I realised CCM was NOT providing my Mother the 5 1/2 years of Equity she’d built up, I had her sign the Right To Cancel in front of CCM lawyer.
4 days later CCM still funded the Cash Out Refinance.
DO NOT DO BUSY WITH CROSS COUNTRY MORTGAGE!
I am going back & forth with CCMs legal department the past 2 months.
I have now backed the legal department into a corner they cannot escape.
I will be writing CCM 1 final time to expose their FRAUD & if they refuse to make my Mother whole again, I will be suing, reporting, & attempt to bankrupt this Fraudulent company.

Getting a mortgage is always a nightmare. The banks have all the power, and no matter how much income you have, it's never enough for them. But Veronica Franciosa has made getting a mortgage much, much better. She tells me the truth, she makes recommendations for what I can do to qualify to avoid having to show every single piece of paper I ever touched, and she has landed me great rates. Twice!

I receive a call 9:07 in the morning while at work about my payment being due seeing that my names on the loan it’s understandable . I try to explain to Michelle that My mother will be paying the loan. she sarcastically makes a smart remark about my mother?
I don’t get how you call me early, with a attitude, rude and make a smart remake while I’m politely trying to answer your questions

Absolutely Egregious Loan Qualifying Experience. $220,000 in W2 salary and they couldn't get me approved for a $404,000.00 home.

Customer service is poor. Don’t waste your time with this one.

Worst Customer service from a Lender ever. Run, don’t walk from Team Galvin, and especially team member Matt Nelson who was highly unprofessional and rude. It was so bad that we had to reach out to his Branch Manager, Mr Galvin. And although we received an email from him stating he would rush/expedite things, that never happened. Between this company and Pathways Title, no one was willing to pick up their phones or return calls. Overpromised and under-delivered!

Don't even get on their radar. They'll call and email you relentlessly from several numbers, for years.

I have seen a lot of bad reviews about Cross Country Mortgage, but I am sorry to say that is not true because my experience with Cross Country Mortgage, with my Senior Loan Officer Mr. Ryan West
was the best he is very knowledgeable able getting the job done. Let me be the first to tell you that God out people in your life for a reason you may not know the reason but trust and believe me he knows the reason why I say that because a year ago I got in contact with Mr. Ryan West and I wasn't believing that I was able to get a house. But look here we are a year later and I am about to close on my house you see how God works I tell all you have to do is trust the process and it doesn't hurt to have some like Mr. Ryan West in your corner either. Ryan, I want to say thank you very much for being patience with me and allow me the trust the process. I know there are a lot of bad reviews on the website about Cross County Mortgage being bad for business, but I am here to say that they delivered for me I am about to close on my very first house. Thank you God.

I can give 1/8 for this place .
I never reached out or contacted this mortgage broker. They continue to call and call my cell . Please leave us alone. Your company is harassing daily . I have kindly replied to “stop” calls but they continue. DO NoT USE CROSS COUNTRY mortgage !!!!! Read these reviews —— I agree

bought a place in Florida and cross country mortgage unfortunately, is our lender. We have owned probably 10 different pieces of real estate in our life, paid mortgages in full and on time and have never had a hassle. We both have excellent credit scores (above 800). We were part of the hurricane Ian, and therefore received a large amount of money from our insurance company who is very generous but because we have a mortgage cc mortgage holds and disperses the funds. Every single question I have for cross country mortgage turns into a nightmare. I think they have the rudest staff of anyone around. One dept does not know what the other departments are doing. Everyone has to transfer you and miraculously there is never a manager to speak to, and they never call back when requested. There is zero accountability. My loan was in deferment, but they continue to take my mortgage out of my checking account. It was pulling teeth to get my insurance payments from them even though the amount we are putting back into our place is twice what we received from the insurance company. I asked to get rid of my PMI insurance, and that was mixed up. There is not one thing that goes right. I turned them into the Better Business Bureau, and I still never received a phone call but lots of letters responding incorrectly. All I’m saying is runaway runaway runaway. It is the worst Company I’ve ever dealt with across-the-board bar none. If I could give a minus 10 I would.

If I could, I would give a 0 rating. I contacted Cross Country regarding a cash out mortgage. The man was nice, provided a quote and I signed some initial documents. I did not upload all the information at that time. A 2nd company called, offered a rate of almost 1% lower and $1000 less in closing fees. I contacted Cross Country, left a message for the person I was working with and sent him an email I would be going elsewhere. The next morning, I was notified the FHA case was filed. THEN he contacted me and asked what was going on. That was over a week ago. The new mortgage company has been trying to have the FHA case transferred but Cross Country has not released it. They are unresponsive to phone calls, emails, etc. I was finally told it should be 48 hours from when the email request was received. It took 3 days to find out it needed to be requested by email!

Anyway, I am sorry I ever started working with this company.

Stop calling me!
I made 1 inquiry about refinancing in January and since then I have been inundated with daily phone calls from this company. I have asked nicely multiple times to be removed from their list and yet they keep calling!

They are untrustworthy and will lie to get your business. CrossCountry and the builder were supposed to provide 5K towards closing costs but when I locked in my rate, and interest rates went up past 6% while mine stayed at 4%, they refused to pay anything toward closing because - and they admitted this to me - it would make them lose money. It was in my contract that if I used their approved lender, I would get the 5K, but only the builder stuck to his portion of the 5K and I had to come up with extra cash the day of closing or lose the house. Up until that point all documents still listed the 5K on the closing documents so it was a bait and switch.

If I could I wouldn't give any stars. I asked to be contacted by cross country mortgage and yes a man called the next morning. When he called he asked me about 4 questions and when I answered the 4th question which is if I currently had a mortgage on my home I said no. Well he just hung up on my. What a way to conduct business. Smh. Because I don't owe anything on my home I'm not worth talking to. I wanted to know about the equity and home improvement loans or the options I could have but because I don't owe $ on my home I was even worth speaking to. Wow I just feel so discriminated against. Yes I did file a complaint not that will do any good but I should of at least been told they can't help me or something. Not just hung up on. This is just so disrespectful.

I contacted a mortgage loan officer around the 18th or 19 of January to let him know I would like to proceed in moving forward with his assistance in getting me pre approved for a home loan. He asked for the documentation for him to review so I emailed him the information. I didn’t hear back from him until January 31st. Additionally, I received an alert from Experian that he attempted to access my credit report without my consent on the day he tried to get back in touch with me. After having moved on to another mortgage company that approved me, he spoke to my realtor about my financial profile by which I did not give him authorized consent to do. (Midlothian, Virginia branch)

This company along w/ DMI is absolute the worst. They practice unfair and illegal consumer and trade practices and deny even when you own the home and deed is in your name by county clerks info! Disgusting, shady, nefarious and the absolute worst company to deal with. They've totally mismanaged my acct & try to blame it on the fact that they merged or were bought out by DMI 8/18/22. Do not use them!!