CrossCountry Mortgage レビュー 

My experience has been an absolute nightmare. I have emails and texts to back up everything I state here. I should have known when the loan officer started off like a used car salesman telling me if I went with him today he would give me a considerably lower rate than anyone else had originally quoted, including himself. I have almost perfect credit (over 800) and no debt at all. Nothing seemed to be progressing after the first week even though I had submitted everything they asked for on the same day each time they asked for it. When I asked for a status update, I was told they "could not live and die on this account every hour of the day, one day is not going to delay anything." After demanding the status I was told my file went to underwriting on March 18th and confirmed again on March 22nd in writing it was in underwriting. On April 8th I got an email from the company saying the file had just been submitted to underwriting...my closing was supposed to happen April 9th. Well, cut to my 5th extension I had to sign because of the incompetence and I have still not closed as of April 26th. Every single day they tell me they need a few more things and these are the absolute last things they will need. Every single person involved, financial advisor, attorney, realtor and anyone else who has had to be involved said these people have no idea what they are doing and they've never dealt with anything like this before. Other than the obvious annoyance of being strung along, this has affected me financially, my living arrangements and all the little things like moving and deliveries and mail that have become impossible being in limbo. The sellers are also at the point where they won't even let me switch companies and want to pull out of the deal. I would not only never recommend Cross Country Mortgage to anyone, I will let everyone know this is the worst experience of my life and tell them to avoid this company at all costs. I wish I had just paid the higher rate with another company, it would have saved me time and money at this point.

I have bought many houses in my life time and refinanced some as well. I have never worked with a more professional bunch of folks as Justin, Nikki and Melissa. It went so smoothly and so quick as well!! They closed my loan very fast without a single issue. Justin also shows you with graphs and other things to let you know exactly where the figures fall for refinancing. They stay in touch and explain each step. I just can't say enough good things about this mortgage company and their people!!!!!
If you need to buy or refinance please give them a call you will be glad you did, SERIOUSLY !!!
P.S. Their branch is in Southlake but my entire loan was done on line until final signing and a notary came to my house. I never had to leave home.

Spoiler alert : Stay away from them ! Find reputable bank for credit union. Save yourself headache and don't engage with poachers that just look for simple application with perfect scores !
I own multiple properties and have refinanced two of them previously. This time i went through Costco since as we all know they stand behind customer. Well was i up for surprise when dealing with this guys!? After they locked my rate , i paid for appraisal i was very excited to have things going. Once they found out i have very small linen on the house , they completely dropped my case. They kept telling me documents were sent to the linen company for subordination, kept dodging my calls and emails for status. After i was told they submitted my application, i called myself (30 days later) just to find out nobody submitted my application. All of this took 120 days and the cherry on the cake was them telling me that my lock is lost and i can no longer refinance for the same rate!

Michael Massimi, the mortgage broker working for CrossCountry Mortgage, has lied to us. Instead of doing the competent work, he assured us the we would get a loan and we proceeded with a contract to buy a house. We spent $650 on home inspection, $1000 on attorney, $350 on oil tank inspection and $600 on house appraisal only to learn that in the end the CrossCountry has rejected us. Before we learned about that, we also went ahead and cancelled our apartment lease and started packing. Since the loan origination was delayed by one month, the seller pushed us to pay $250 per day in delay fees. Of course, Michael Massimi has disappeared and couldn't get in touch for comment. We've lost a house and all the money.
I can't recommend this broker and this company to anyone who is looking to get a mortgage.

Found this company through Costco and things went well up until the appraisal company they hired returned a faulty report. Granted, they had no control over the appraisal report, but the loan officer offer a refund of the appraisal fee. We accepted that offer, but the refund never came and our inquiries on an update on that refund were ignored.

I can't really recommend the Costco CrossCountry mortgage company. I usually get great service from Costco vendors but in this case, the closing costs and rate was higher than most others and the service was pretty bad. The loan officer seemed burned out and didn't put forth much effort.