CrossCountry Mortgage レビュー 

If I could give 0 stars, I would! HORRIBLE experience. We were lied to multiple times with this company on a cash out refinance. The documentation required is absurd. The property is owned free and clear! I have purchased 3 properties and have never had the issues that we have had with CC. I will NEVER recommend or try to use this company again. Very poor customer service and management

This company is definitely guilt of discriminatory practices. It seems that their mid-western offices are there to obstruct the process for borrowers who are non-white. We have documented dishonesty, extra scrutinization, a lack of transparency regarding their processes and their requests.

If you are ignoring their reviews like I did, stop doing so. The last mute curveballs and request, coupled with price gouging are VERY real aspects of their business dealings.

Highly recommend reading all the other reviews on better business bureau (BBB) and other websites before trying to start any type of loan process with cross country mortgage. They will extend closing date as long as possible in order to collect as many extension fees as they can. This is not an honest company to deal with and their poor ratings across several websites proves this. Highly recommend to stay far away from this company

The worst mortgage company I have ever experienced. Lack of professionalism with every person I have spoken with. They have withdrawn multiple duplicate payments, refused to refund, and charged me TONS of erroneous fees. I will never work with them again. Not worth it!

What was a great mortgage processing and underwriting experience, and what was thought to be a great closing experience was trash. Three months after closing learning that your mortgage payment increased because the Closing/Funding Team of this mortgage company failed to calculate our escrows correct. This lender is now getting a higher mortgage payment than I would've paid had they been honest. This lender is not honest at all.

I don’t usually write many reviews but am so pleased with Gina Myers and her team (Gladys Reyes and Stephanie Mejia) at CrossCountry Mortgage that I wanted to share my experience. Now that I have closed and looking back, I couldn’t be happier and wished I had used Gina and her team for all my previous home purchases and refinancing (two previous home purchases and four refinances).

After getting a bit frustrated with the lenders I had been speaking with, I asked my realtor for a recommendation and she pointed me immediately to Gina Myers at CrossCountry Mortgage. After an email introduction later that evening, she called and we spoke at 9pm, and I sent her my information that same night (I was planning on putting in an offer very quickly). By 9:30 the next morning (!!!) Gladys had sent me several options and detailed information for each one, allowing me to not only make a much better decision financially (I had been working with and looking at options with other lenders), but also to quickly respond and put in a winning offer in an extremely competitive environment. They were extremely responsive to all my requests, re-running calculations and giving me updated projections and financial options, often in as little as 15 minutes. They patiently and thoroughly answered each of my questions and diligently provided regular updates twice a week throughout the entire process, and Gina herself would check in periodically to make sure all was going well. Regarding the user experience, I loved the ease and presentation of their comparison sheet, which included a video of Gladys explaining the information so I could review it as often as I needed and at my own convenience. Their secure online portal for receiving, sending, and retrieving all the necessary documents and reports was very easy to use as well.

I closed in only 26 business days, with everything completed well before the scheduled closing. What really made the user experience so efficient and satisfying was the total team process and their close collaboration with everyone involved - the title company and realtor - so everyone was always updated and current every step of the way. Most importantly, I believe I received the very best financial option - one of the lenders who called to see if they could beat the offer I ended up selecting (they could not) even made the comment that the rate couldn’t possibly be real and I should make sure it was in writing (it was and it is! 🥰). Absolutely smoothest and best experience EVER!

I was hit by a tornado. When that happens the insurance company sends all the money to your lender's loss draft department to release to you as repairs are done.

My experience with CrossCountry through this process has been awful. They take days to respond or do not respond at all. When they do they email you documents that make you feel like youre drinking out of a firehose.

Ive had 3 homes with 3 mortgages. I always setup autodraft and never thought much about there customer service.

This disaster has shown me how it can be important and i wish I had another lender.

CrossCountry Mortgage is HORRIBLE and, out of the three houses I bought in my life, this was definitely the worst experience I had. Indeed, I would go as far as saying that the process of getting a mortgage with CCM was THE WORST EXPERIENCE OF MY LIFE. As mentioned by others here, CCM asks for a lot more documentation than any other company, they don’t tell you much about the mortgage requirements at any point, are slow at replying to questions and, as also pointed by other reviewers, they keep changing conditions until the last second (this is not a company for those faint of heart). Indeed, sometimes the changes occur multiple times a day and even at the last day before closure I was unsure if my mortgage was going to clear (they never issued an unconditional approval). Indeed, conditions changed abruptly up to the last minute when a request for additional funds and requests for paying off an auto loan and paying back my self (i.e. paying back my 401k loan that I was going to use as cushion for my first month at the house) showed up. I could write every single thing they did wrong, but to save everybody the time my review can be easily summarized with this: STAY AWAY FROM THIS COMPANY AND YOU WILL BE MUCH HAPPIER.

This company has been telemarketing me for over 4 weeks 5-6 times a week and I have asked repeatedly to be placed on their DO NOT CALL LIST. Every-time my requests are ignored and calls keep coming, I have filed an FTC compliant the worst part- I never asked to be contacted by this company at all they are illegally telemarketing consumers. Im looking at litigation options NOW>

RUN RUN RUN
I Can't begin and won't waist any more of my time to tell you how bad they are
Please read all the reviews on this site. all negative except 2 or 3, obviously written by employees
Manger Nick is a Gangster from the hood
He should not ever be involved with or be able to talk with customers

This company will not stop calling and leaving messages! All automated from "Anna"

We are talking more than a dozen!

I will never do business with a business that is annoying and comes off as desperate!

Extremely unprofessional and rude. They lacked timeliness, professionalism, and were careless. The loan officer I worked with did not seem like they knew what they were doing nor cared about my interests or timeline. Go elsewhere if you want good quality service.

On the onset they were pretty good about everything. Loan took a while; but, it was my first house so I figured it was just part of the process. I learned that is not the case as of lately. My issue came a year after living in the property. I was restricted to certified funds due to the unpredictable way they would allow you to setup and pay your loan. You would submit for payment on the 30th of July for example, and it would be attempted to be pulled out of your account on the 22nd of August. Needless to say, when one is having a lot of financial issues going through court with an ex-wife, that timeline gets rather sketchy.
I was placed on certified funds and had to send payments through Western Union. The issue... Western Union where I live couldn't find them. I had one of Crosscountries representatives on the phone with Western Union and the lady hungup out of frustration because it wasn't pulling up in the Western Union system. Obviously this not being able to pay turned into an issue. I went 45 days past due calling Crosscountry every other day actually begging for them to let me pay them over the phone. They would not let me under any circumstances. I finally after 45 days was able to pay through Western Union. I called Crosscountry and they said they would draft a letter and send it to the credit companies to have my 30 day late removed since they weren't supposed to send it in the first place.
Fast forward from that happening in January and end of March I get a phone call and they tell me that I am behind over $2,200. (My house is only like $650 a month) So I tell the guy on the phone that's incorrect and I pull out my receipts that I leave in my car. I went through the dates and amounts and they were missing several. I had made 6 payments from January until March and they weren't showing some in the amount of $700. The guy on the phone said that he sees the issue and it will be taken care of.
A week and a half later, April 7, I look on Experian in hopes of my credit score reflecting positive work on all fronts and then I see the 60 day late payment posted to my credit report. Not only did the company never put in to remove my 30 day from January but now they have also hit me with a 60 day in April. I have the receipts and they are not able to get their collective act together. I have contacted the company. Wish me luck on getting the rest resolved.
My advice is to constantly seek a better company than this one. They did well for me at the beginning; however, the first sign of issue they have been the opposite of helping. My credit score has dropped a total of 102 points thanks solely to this company. And that's with paying my mortgage.

Horrible customer service. Cross Country Mtg made the same mistake twice so far by paying the real estate taxes for our entire condo building of 14 units instead of just our portion of the bill. They took $25,000 out of our escrow account, money that wasn't even there, to pay the entire tax bill instead of the $2500 we were responsible for. Their customer service team does not help. They don't care. And they make the same mistakes over and over. Worst experience with a financial services company I've ever had.

Yet again we have an American company that firstly is too stupid to realise that a .co.uk email address is not even in their country so the person will have no interest in their products.
Secondly they think it's OK to send spam emails and lie on their website stating that they don't.
Thirldy they don't just send one email they keep sending them, several each day and over multiple days. Again too stupid to realise that this isn't the actions of a reputable business, but then they clearly aren't.
Would you trust them with something as important as a mortgage, you have to have a unicellular brain like they obvioulsy do and not care about things or compliance with the law as they don't.

Cross Country Mortgage is absolutely by FAR the worst financial institution I have ever dealt with! First, the mortgage process was ridiculous with paperwork, they even took so long I had to re-submit years worth of both business and personal returns as well as provide more business P&L statements. Second, when my homeowners insurance expired, I got a new policy effective 9/1/2021. My old policy expired midnight 8/31/2021. Cross Country CHARGED me for a 1 day policy because they said my old policy elapsed! WHAT A BUNCH OF ID10T5! So they send me a 17 page policy in December for 1 day and take $10 out of my escrow. Well, I requested an escrow analysis because I noticed a balance of over $2,000 owed to me on escrow and they told me that I had to wait until January. It gets worse. I get a notice of escrow account disclosure dated 12/22/21 stating they are sending me a check for $2,385.84. I called 2 weeks ago 1/5/22 and they said they mailed it 12/23/21. Still not here.
Worse yet, I mailed my January mtg payment 12/23 and as of 1/13 they claimed they had not received the check. Tried to make payment thru the web site, but they said they couldn't process so I called and paid a fee of $11.50 to pay by phone so I wouldn't be late. That evening, both the check and my phone payment hit my account so I was overdrawn on the bank and had to pay an overdraft fee. I called the next day and Cross Country refused to refund the phone payment or the check, saying they applied excess funds to my February statement and to my principle (escrow analysis showed my monthly payments decreasing by over $140). I did not authorize them to pay for statements I had not received nor allocate additional funds to the principal. Nobody called, emailed, or texted for permission to allocate these funds. CROOKS!

RUN AWAY...Mackenzie Packham "SR.loan officer" but what we didn't realize is that she had little experience with a difficult loan. We explained our situation and told her we didn't want her to order appraisals etc (we have to pay for them- we have plenty of equity - it was a check the box thing) if she couldn't close on the loan for other reasons. She said she "had no problem" closing, ordered the appraisal and then COULDN"T CLOSE. that was a waste, until we found another loan officer (different Co) but the appraiser WE PAID for wouldn't give us the required information to close and we had to pay for yet another appraisal. That is robbery. WE PAID for the appraisal, we should own it. Mackenzie doesn't know what she's doing, (I'm sure it was inexperience) but as far as customer service or any understanding she has zero. all she wants is to make her buck. cares less about what is going on with your loan. I have an email stating not to order an appraisal until she had all her ducks in a row (We knew the appraisal wasn't the snag) Out of country re-fi's are complicated. RUN DO NOT GO HERE

5 years ago I contacted the James Beard Team. I sat down and Talked with Jackie and she advised me on how to reach my goal of home buying. The house deal fell through via sketchy seller. I remember what Jackie taught me and recently I went in and started the process of buying a home. The company is precessional yet I leave with the feeling of a close family. Alex is the bomb. This is the first Time I’ve felt comfortable and confident and not as if I were hoping, begging, or pleading for a home loan. Make an appointment plan out a home purchase take their advice and I promise you’ll leave satisfied, condiment, and pleased with the family known as James Beard Team.

Awful experience. Once the process was started on my refi, everything moved very slowly- it seemed they only worked on the loan when I would email asking for an update. For over a month, I was told the loan was in underwriting and was almost finished. At over six weeks into the process, I again asked the status, and was told everything was wrapping up. Suddenly, I was told there were snags and that the process couldn't move forward. No sympathy, no apology for not being upfront weeks earlier. They are a large company and customer service isn't their concern. Definitely stay away if you don't want to be led on!

Very good mortgage place and great rates!