I received my framed picture in the mail about a week ago, and I loved how it came out. Unfortunately though, throughout the shipping process the frame completely snapped. I was worried the return/rep... もっと見る
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I had been looking at these canvas pictures for a while thinking it would be a great wedding gift for my son. I finally placed an order and once I submitted, I instantly realized I had typed in the in... もっと見る
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I simply LOVE this company. EXCELLENT SERVICE. FANTASTIC QUALITY. GREAT PRICES. I’ve purchased 3 of them. Such a WONDERFUL IDEA. Very fast shipping. I highly recommend that u get this 4 urself, as a g... もっと見る
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Biggest scammers, they never delivered my canvas they will lie to you via email when you email them they will do anything to prolong the process, will never give you a refund. It’s a fake company in... もっと見る
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企業情報
当該企業による記述
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
連絡先
オーストラリア
- cstmcanvas.co
4.2
ほぼ満足
173件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cstm Canvas からの回答
Hey there, Reipa!
That is lovely! We are so happy you are loving it! Your support means the world to us! Thank you so much!
-CSTM CANVAS TEAM💓
SCAM
The site says they are based in Australia however the so called tracking system that i can never access is in China.
I ordered a Canvas almost 3 months ago.
I got a message to say it had arrived 6 weeks later which is false as I still haven't received it.
After i constantly email them about its whereabouts they keep giving me different excuses like its on its way or it has been delivered or its been held up somewhere.
I have now emailed for a refund twice and twice now they have have ignored the question of refund instead saying the will message back with information on its whereabouts.
Absolute scam of a place.
I would stay away from odering anything from this place.
2026年3月13日
自発的なレビュー
Cstm Canvas からの回答
Hey there, Nathan!
We are so sorry if you have experienced this. Please know that we always make sure all orders gets delivered. There must have been a misunderstanding and maybe your neighbors took your parcel instead? Upon checking your order, it was delivered to your address last February 16th.
If you did not receive the order, it is highly recommended to reach out to NZ Couriers with the tracking number DWPL036030
You can also keep track of your order using this link: https://tools.nzcouriers.co.nz/nzc/servlet/ITNG_TAndTServlet?page=1&VCCA=Enabled&Key_Type=BarCode&barcode_data=DWPL036030
If there are any issues with your order, please do not hesitate to reach us out through our email at support@cstmcanvas.co
Thank you!
-CSTM CANVAS TEAM💓
I got this for my wife for Valentine's…
I got this for my wife for Valentine's Day and she loves it! Very well made.
2026年2月27日
自発的なレビュー
Cstm Canvas からの回答
Hey there, Mike!
That is wonderful! We are so happy she loves it! We truly appreciate your purchase! Hope we can create more canvas for you soon! Thank you so much for the support!
-CSTM CANVAS TEAM💓
I questioned my order right off
I questioned my order right off! It showed the names wrong. I emailed and got a message right away, it’s standard to show the standard names. Whew! I read all the reviews and was very skeptical that my order would have issues or maybe even never arrive. I ordered it 1/30/26 and I knew there were creative times then shipping times, they informed me when I ordered. I got it two days ago and it’s everything I wanted! No damage, it’s perfect! Thank you! It’s going in my newly remodeled bathroom, weird place for a picture, but it matches the design!
2026年1月30日
自発的なレビュー
Cstm Canvas からの回答
Hey there, Dorie!
Totally understand the initial panic! So glad we could clear that up quickly for you!
And we’re even happier it arrived safe, sound, and exactly how you wanted it 🙌
Thank you so much for trusting us and for your kind words 🥹💕
Much Love,
CSTM CANVAS TEAM!
Fast service quality picture
2025年12月21日
Cstm Canvas からの回答
That is amazing, Michael!
So happy you are loving it! We really appreciate the review! Thank you so much!
Much Love,
CSTM CANVAS!
The personal touch made it feel that…
The personal touch made it feel that much more special. I lost my partner 3 months ago and this is so special sitting in the middle of our memories.. thank you 🤍
2025年12月20日
Cstm Canvas からの回答
Hello there, Andrea!
We are so sorry for your loss 🤍 Thank you for sharing this with us, it means so much to know your piece holds such a special place in your memories. Sending you love!💞
Regards,
CSTM CANVAS TEAM!
Supposed to be an aussie company
Supposed to be an aussie company. Yet my purchase is coming direct from there warehouse in China
??????
They suck. Ordered 1 month ago. Still have not received
2026年2月13日
自発的なレビュー
Cstm Canvas からの回答
Hello there, Rena!
We are so sorry about this. We cannot find your order for some reason. Would you be able to send your order number to support@cstmcanvas.com so we can further assist you. It would be much appreciated!
Would love to hear from you soon!
I was not sure cause it was a Facebook…
I was not sure cause it was a Facebook sell but wow the product is perfect and in two weeks I received it … just for Valentine day.. it was perfect tanks to you guys
I will recommanded you
2026年2月13日
自発的なレビュー
Cstm Canvas からの回答
Hello there, Ragnar!
We’re so glad you took a chance on us and loved your order! 💜 Hearing that it arrived right on time for Valentine’s Day makes us so happy. Thank you so much for your support and for recommending us!
Much Love,
CSTM CANVAS TEAM!
I love how the pictures on canvas…
I love how the pictures on canvas framed like a big poster. I have it hanging in our hallway. I ordered it and I got here very quickly. Worth the money and worth the memory
2026年2月2日
自発的なレビュー
Cstm Canvas からの回答
Hello there, Heather!
Thank you so much! 😊
We’re glad you love how it looks in your hallway and that it arrived quickly. So happy it’s a piece you’ll treasure, thank you for trusting us with such a special memory!
Much Love,
CSTM CANVAS TEAM!
Bad customer service
Bad customer service. I ordered something slightly incorrect but within 5 minutes followed their cancellation/refund process and explained I wished to re order correctly. Did not get a response. Ended up with the unwanted incorrect canvas. Was a returning customer originally not ever again
2025年12月3日
Cstm Canvas からの回答
Hello David!
We’re so sorry for the inconvenience caused. We’ve checked your order and email, but we’re unable to find any previous communication from you at this time.
If you’re experiencing any issues with your order, please feel free to reach out to us directly at support@cstmcanvas.co
, and we’ll be more than happy to assist you in resolving it.
We look forward to hearing from you soon!
Got exactly what was advertised...not…
Got exactly what was advertised...not that long of a wait either...i recommend buying from them...not a scam.
2025年11月20日
Cstm Canvas からの回答
Hello there, George!
We are so happy you are loving your canvas! We really appreciate you leaving your review! 😍
Much Love,
CSTM CANVAS TEAM!
The product was amazing once it finally…
The product was amazing once it finally arrived.
2025年11月20日
Cstm Canvas からの回答
Hey there, Angela!
Thank you so much for your review! We hope you are loving your canvas! If you need any assistance, just let us know! We really appreciate it!
Much Love,
CSTM CANVAS TEAM! 😍
Great picture
Great picture. Great communication when receiving the order, got an email when it was shipped. Very great experience.
2025年12月3日
自発的なレビュー
Cstm Canvas からの回答
Hello there, Cari!
Thank you so much for this! We are so happy you loved it and that you had great experience with us!
We really appreciate your support! 🤩
Much Love,
CSTM CANVAS TEAM!
My packaged had arrived about 2.5 weeks…
My packaged had arrived about 2.5 weeks which was ok as I planned it might take a few weeks so I left myself plenty of time. Upon opening my order I found the frame has been crushed. I contacted customer support and provided pictures as needed and they sent a replacement. Love the product love the customer service! Thanks again
2025年11月29日
自発的なレビュー
Cstm Canvas からの回答
Hello Zachary!
Thank you so much for your understanding and kind words! We’re glad we could sort it out quickly and that you’re loving both the product and our service. We truly appreciate your support! 🤍✨
Much Love,
Cstm Canvas Team! 😍
Beautiful
I love it since the moment I received, that was I decided to do one for my children
2024年12月13日
自発的なレビュー
Cstm Canvas からの回答
Hello there, Liena!
That is amazing! We are so happy to hear that you're loving it! Your support truly means a lot to us! Happy to give you discount on your next order! Hit us up any time! 🤩
Much Love,
CSTM CANVAS TEAM! 💞
We love the quality of the item
We love the quality of the item. The delivery was prompt and ordering was simple. Makes a great gift.
2025年9月21日
Cstm Canvas からの回答
That is amazing, Wayne!
We are so happy you love your canvas! We really appreciate your support and if ever you need help with your future gifts, let us know! We'd love to give you discount! 🤩✨
Much Love,
CSTM CANVAS TEAM!
Cstm Canvas からの回答
Hello Garry! That’s amazing to hear! We’re so happy you’re loving your canvas, bet everyone who visits gets intrigued by it! 🤩
We truly appreciate your support, and if you ever decide to get another one in the future, just let us know. We’ll be more than happy to give you a discount!💰🥰
Good service
2025年8月21日
Cstm Canvas からの回答
Thank you for your review, Erick! We are so happy you have great experience with us! Your support is much appreciated! 🤩💕
great product
It was "picture perfect"......(except for the delay in customs) not your fault
2025年8月22日
Cstm Canvas からの回答
Hey Richard! That’s wonderful to hear, we’re so glad you love your canvas! We’re really sorry about the delay with your order. If you’re planning to place a new one, let us know, we’d be happy to set you up with a discount!💞
Cstm Canvas からの回答
Hey Stephanie! That’s amazing to hear! We’re so happy you love it. Thank you so much for your kind review and for supporting us, it really means a lot! 💛
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