I've now ordered from CVP multiple times and without fail all of my equipment / orders were delivered on time without any damage or any items missing from boxes. I've also been finding myself making t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I all ways receive the order quickly. My only gripe is the web site search is becoming less usefully, this was always a big plus and why I like using CVP but now if I want to look for v lock battlies... もっと見る
Good product and communication. One small thing but feel the whole item was overpackaged. I could order an ancient Ming dynasty vase and it would come with less protection. However, this is prob... もっと見る
I ordered a fairly difficult to obtain item. CVP not only accepted the order but gave me regular updates on the progress of it. The item took a long time to become available from the distributor and I... もっと見る
企業情報
CVP.com - Studley について
当該企業による記述
For more than 30 years, CVP has been one of the leading Broadcast and Professional video solutions providers in the United Kingdom and Europe, with a comprehensive UK and EU sales and support infrastructure.
The company prides itself on maintaining close relationships with key manufacturers such as ARRI, Sony, RED and Canon, and uses its unrivalled experience to listen to customers, understand their needs and deliver the right solution with first class service.
CVP Group offers creative consultation, sales advice, technical service provision and training.
- Secure payments worldwide
- Technical advice with CVP Care
- Award winning product repairs
- Free returns within 30 days
- Free UK delivery on orders over £100
- Free shipping on selected EU orders over €1,000
- Price match on most products
- Duty and VAT Free
You're in safe hands with CVP
Discover our Cameras
Discover our Lenses
Discover our Accessories
Discover our Audio
Discover our Used & Ex-Demo
連絡先
Priory Mill, Castle Road, B80 7AA, Studley, England, 英国
- +44 1527 854 222
4.8
優良
279件のレビュー
ネガティブなレビューの 95％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Flawless customer service
Flawless customer service, special shoutout to Alex from the Care Team for putting together an order really quickly in time for a shoot this week. This is the place to go for new camera equipment.
2026年2月23日
自発的なレビュー
Quick service and response
I had a query after making a purchase and their team got back to me in 5 minutes. Issue resolved the very next day!
2026年2月10日
Satisfied customer
Competitive price, efficient service, well-packaged, on time delivery - what more to ask?
2026年2月16日
Helpful and informative staff that try…
Helpful and informative staff that try to go the extra mile.
2026年2月8日
Ordered on Friday, received on Monday
Ordered on Friday, processed on the same day, received on Monday. Well packed.
2026年1月18日
Awful customer service
Awful customer service. I received a incorrect Blackmagic product (used/non functioning) when it should of been new. CVP informed they only accept returns of incorrect products within 24 hours, or 14 days if faulty, otherwise its warranty/replacement/etc. If I've ordered a new, functioning product, that's what I expect to receive. Both Oliver and Melissa in their CS team are the reason why payment protection systems exist. I asked to raise a complaint for any level of escalation and was refused. I used the retailer in the past but I won't be again, they can fluff all they want in a reply here, consider using someone else.
2025年12月22日
CVP.com - Studley からの回答
Hi Peter,
Thank you for taking the time to leave a review. We are sorry that the Blackmagic Media Player 10G is faulty.
As the item was delivered on 15th December, we advised that this item was outside of the 14-day returns period. It was then confirmed that the unit would be covered under warranty, where we would require the item back for testing.
The information provided related to our standard returns and fault assessment processes, which are applied in line with our published policies and consumer law. The issue raised concerned the unit not powering on, rather than an incorrect product being supplied, which is why a warranty assessment is required.
Your request to raise a complaint was accepted during the live chat, where it was acknowledged and escalated internally. A senior member of our customer service team then took ownership of the case and contacted you directly to investigate and progress the matter.
The next step is for the item to be returned so our service team can independently assess the reported fault. A courier drop-off label has been sent to you. We have since agreed to replace/refund the item on receipt of return, providing the unit is not used.
Thanks again for your business and patience. We hope to have this resolved for you soon.
Kind regards,
Melissa
Quality product quick delivery
Quality product. With free extremely rapid delivery. Items were very well packed and competitively priced.
2026年1月5日
Absolutely Unacceptable - 12 Days and No Product, No Communication!
I am extremely disappointed with my first (and definitely last) experience with CVP. I placed an order on December 23rd, and as of January 4th, I still have not received my item.
The logistics management is a complete disaster. The DHL tracking information provided is inconsistent and impossible to track accurately. Even worse is CVP's total lack of customer support. I have sent multiple inquiries regarding the status of my order, but I have been met with absolute silence. It is clear that once they have your money, they simply do not care about the customer experience or professional deadlines.
What makes this even more frustrating is that I purchased this via Klarna in 3 installments. I am practically approaching the date for my second payment, and I still have no idea where my product is or if it will ever arrive. As a professional, this delay has caused significant disruption to my workflow.
I would strongly advise anyone to look elsewhere for their equipment.
2026年1月4日
CVP.com - Studley からの回答
Dear Batuhan,
Many thanks taking the time to leave us a service review.
Apologies for the inconvenience caused by the delay. Your order was placed on 23rd December and collected by DHL on 31st December following the Christmas period. Unfortunately, the parcel was routed through DHL's Runcorn depot, which has been experiencing significant backlogs, resulting in delayed and inconsistent tracking updates.
A member of our team contacted you last week to apologise and confirm that the delivery was completed on 5th January.
We appreciate your business and feedback.
Kind regards,
Melissa
A smooth, well-communicated purchase from start to finish
I ordered camera gear from CVP during the Black Friday period, knowing at the time that some items were not immediately in stock and that delivery would take approximately four to six weeks due to supplier availability. Given how busy that period is, the entire process was handled exceptionally well. The order stayed perfectly within the communicated timeframe, and what really stood out was the proactive communication—I received clear updates along the way without ever needing to chase information or follow up myself.
The shipment arriving just before Christmas made the experience even more special, and it genuinely felt like a well-timed end-of-year delivery rather than a delayed order. CVP sets realistic expectations, communicates transparently, and follows through on what they promise. That combination of reliability and thoughtful customer service made this a genuinely positive experience and one I’d happily repeat.
2025年12月22日
自発的なレビュー
Blackmagic DaVinci Resolve Speed Editor + Licence – excellent price ⭐⭐⭐⭐⭐
Purchased 1× Blackmagic DaVinci Resolve Speed Editor and couldn’t be happier. Key points below:
🎛️ DaVinci Resolve Speed Editor – exactly as described
🔑 DaVinci Resolve licence included (huge bonus and great value)
💷 Amazing price – £260.68 + VAT (£312.82 total)
🚚 In stock & fast delivery – dispatched quickly
💳 Payment – smooth and hassle-free
📦 Well packaged and arrived in perfect condition
Excellent service from CVP as always. Highly recommended ⭐⭐⭐⭐⭐
2025年12月12日
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