deconovo レビュー 

278
TrustScore 5段階評価の4

3.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The quality of the fabric is fantastic. The stitching is perfect. The curtains wash up beautifully. They're heavy and thick, even without lining. My only disappointment is the black strip of fabric al... もっと見る

5つ星のうち1の評価

I am unhappy with purchase and they have a terrible return policy where they make you pay for shipping, not even through them but completely on your own via third party. Not a place worth bringing bu... もっと見る

企業が回答しました

5つ星のうち5の評価

I’m really impressed with this bamboo sheet set from Deconovo. The fabric feels incredibly soft and silky, almost like hotel-quality bedding. After washing them, they became even softer and held u... もっと見る

5つ星のうち5の評価

I’m very happy with this product. The quality exceeded my expectations, and it looks beautiful in my home. The material feels durable, and the design fits perfectly with my décor. It was easy to use a... もっと見る

企業情報

  1. カーテン販売店
  2. カーテン製造販売業
  3. ホーム センター

当該企業による記述

Deconovo specializes in affordable and modern home decor. Our European and US-based designers stay up-to-date with the latest trends to ensure our range of stylish home decor products always stays on point. Over the years, we have expanded our catalog to include all categories of home decor. We offer sofa covers, cushion covers, bedding items, tablecloths, table runners, weighted blankets, towels, bathroom textiles, and more. Our company culture values authenticity, simplicity, and reliability - the exact components that make a home thrive and grow. By staying true to our customers, people, and the environment, we contribute to improving the lives of those around us and the local community, helping them to live better and realize their true potential.


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

278件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 62%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(278)

過去12か月のレビュー数: 28

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

My living room update

I love my curtains this is my second order. From the time I placed my order and the delivery was less than a week and a half. The quality of the curtains are great for the price.I will highly recommend too everyone.

2023年6月25日
5つ星のうち5の評価

Absolutely awesome!!!

The availability of multiple sizes and well as the design being available. Very durable and amazing light reduction. We use them in our living room when we want to turn it into a movie room and they work great. Would recommend to anyone asking to great at least one set and you will want to get more.

2023年6月25日
5つ星のうち1の評価

In my opinion the customer service is…

In my opinion the customer service is second to everyone not helpful at all

2023年6月26日
deconovo ロゴ

deconovo からの回答

Hi, GEORGE, thank you for your feedback. We are sorry to have given you a bad experience. We exchanged the item for you before, I don't know if you are still satisfied with the current product. If you have any other questions, please contact us via email info@deconovo.com

Kind regards,
deconovo

5つ星のうち1の評価

We ordered 4 panels

We ordered 4 panels. The website indicated those panels were in stock. We received 3 panels, never got the 4th. After waiting patiently, I wrote the company. They indicated that they never had 4 in the 1st place. Then in order to return them, they told me I had to pay for the return shipping because there was "nothing wrong with the product", even though it was their fault we ordered 4 panels in the 1st place. We will not use this company again.

2023年6月13日
deconovo ロゴ

deconovo からの回答

Hi, Steven, thank you for your feedback. We are sorry to have given you a bad experience. we did have enough stock at the time you placed your order, and all of our stock was also sold in other countries and found to be out of stock when we shipped. We have given you a full refund. And we are willing to cover the return shipping costs. You can email us the return shipping record and your PayPal account number at your convenience and we will give you a refund.. If you have any other questions, please contact us via email info@deconovo.com

Kind regards,
deconovo

5つ星のうち5の評価

The blackout curtains are fab

The blackout curtains are fab. I bought 2 sets for the guest room. They're so great I bought 2 sets for my room. Not only do they work well as blackout, they've made a huge difference lowing the summer evening temperature in my room. I think my next purchase will be sheers for the living room. Soon Deconovo will be in every room in my house.

2023年5月1日
自発的なレビュー
5つ星のうち5の評価

Deconovo Black Out Curtains are the absolute best

Deconovo Black Out Curtains are fabulous !!! We live in Texas & the heat here is intense & these curtains are helping us keep our home cool while all the air conditioners struggle to keep up with heat indexes as high as 120 degrees !!! This is the second year we have used these curtains & we ordered more this year so that every window in our home is covered!!!! Thanks Deconovo for making these fabulous curtains !!!

2023年6月15日
5つ星のうち1の評価

i need a return or my money back this…

i need a return or my money back this is not the correct size that i ordered i am really disappointed i would like my money back

2023年6月13日
deconovo ロゴ

deconovo からの回答

Hi, Yuliana, thank you for your review, we are very sorry to hear of this experience, if you could please get in touch with our customer service team with your order details we will be happy to look into this.

Kind regards,
deconovo

5つ星のうち1の評価

DEUS278926095

Fastest delivery I’ve ever had!!👍👍 However your customer service needs to improve by10X👎👎. I have emailed 4 times and called 2 times for the last 4-6 days trying to get a return label so I can return misordered merchandise. I have no problem paying for shipping myself. How difficult can it be to fill in some blanks on the computer and email me the return label so as I can return the merchandise and get this matter resolved.

2023年6月16日
自発的なレビュー
deconovo ロゴ

deconovo からの回答

Hi, Tammy, thank you for your feedback. We are sorry to have given you a bad experience. we sent out a return label on June 19, and we don't know if you received it. Please check email or spam. We will send it again Today. If you have any other questions, please contact us via email info@deconovo.com

Kind regards,
deconovo

5つ星のうち1の評価

Order number DEUS278926095

Fastest delivery I’ve ever had!! 👍👍 However your customer service needs improvement X10.👎👎 I have emailed 4 times and called 2 times asking for someone to send me a return label so I can return merchandise. This has been going on for 4 days. How long can it possibly take to fill in the blanks and email it to me so I can print it and take to whoever and get this matter settled.
Received a phone call today from DecoNovo and also received the return label!! Will be returning merchandise tomorrow.

2023年6月19日
deconovo ロゴ

deconovo からの回答

Hi, Tammy, thank you for your feedback. We are sorry to have given you a bad experience. we sent out a return label on June 19, and we don't know if you received it. Please check email or spam. We will send it again Today. If you have any other questions, please contact us via email info@deconovo.com

Kind regards,
deconovo

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