Desenio.nl レビュー 

Desenio.nl からの回答

2026年7月2日

Dear Customer,

Thank you for taking the time to share your experience.

We are sincerely sorry that your experience with us did not meet your expectations. Unfortunately, we have recently been receiving an unusually high volume of emails and phone calls, which has resulted in longer response times than usual. We truly appreciate your patience and understanding throughout the process.

We are pleased that we were able to resolve the matter and that your order has now been delivered. Your feedback is valuable to us as it helps us continue improving our service.

We hope that, despite this experience, you will give us another opportunity to provide you with the level of service we strive for in the future.

Kind regards,
DESENIO

Desenio.nl からの回答

2026年6月17日

Hello,

We are sorry to hear that you did not receive your parcel.

Our Customer Service team has previously contacted you and confirmed that the order confirmation was successfully sent to your email address. We also advised checking your spam or junk folder in case the message was filtered there.

In addition, you should have received a notification by email and/or SMS from the courier once the parcel was delivered to the pickup location.

Please note that the fee for uncollected parcels is stated on our website and in our Terms and Conditions. This fee is intended to cover the additional logistics and administrative costs associated with handling parcels that are not collected and are returned to us.

As an international company, our Customer Service team supports customers in many different languages. While we always aim to respond in the customer's local language, there may be occasions when a local-language agent is unavailable and a response is therefore provided in English.

We kindly invite you to contact our Customer Service team so that we can investigate the matter further and verify whether any communication from us or from DHL may not have been received.

Desenio

Desenio.nl からの回答

2026年6月5日

Dear Samantha,

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the delay in your order and the lack of communication.

We understand how disappointing it is not to receive an order confirmation, tracking information, or timely support, especially when our stated delivery timeframe has passed.

During this period, we were implementing a new system to enhance customer satisfaction and improve our order and delivery processes. Unfortunately, this transition has caused temporary disruptions in order processing and customer communications, which is not the experience we aim to provide.

We are actively working to resolve these issues.

Please contact us directly with your order number and contact details so we can urgently investigate your order and provide you with a clear update.

We appreciate your patience and your feedback, as it helps us improve. We hope to have the opportunity to restore your confidence in our service.

- Desenio -

Desenio.nl からの回答

2026年5月14日

Hi Francesca,

We are very sorry to hear that you still have not received your order. We can see that you contacted us on 13/05 during the evening hours, when our customer service department was already closed.

Please note that our customer service opening hours are:
Monday, Tuesday, Thursday and Friday: 09:00–16:45
Wednesday: 10:15–16:45
Weekends and holidays: Closed

We do our very best to respond to all customer enquiries within 48 hours. Thank you for your understanding.

Our customer service team has just sent you an email so that we can look into your issue together and resolve it as quickly as possible.

DESENIO

Desenio.nl からの回答

2026年5月11日

Bedankt voor je mooie review! 😊

Wat fijn om te horen dat de website gemakkelijk te gebruiken is en dat je snel alles kon bekijken via de speciale kleurselecties. Ook leuk dat je blij was met onze 20% actie! We zijn daarnaast erg blij dat het kiezen van lijsten voor jou eenvoudig verliep.

Veel plezier met je bestelling en hopelijk tot snel weer! ✨

- Desenio -

Desenio.nl からの回答

2026年3月12日

Hallo,

Bedankt voor het delen van uw feedback. We waarderen uw input oprecht en vinden het heel jammer om te horen dat uw ervaring niet aan uw verwachtingen voldeed. Ons doel is om een naadloze en plezierige winkelervaring te bieden, en we betreuren het dat dit in uw geval niet is gelukt.

We zijn toegewijd aan voortdurende verbetering en bekijken alle feedback zorgvuldig om onze processen te verbeteren. Uw opmerkingen zullen worden gedeeld met ons team zodat we de door u aangegeven problemen kunnen aanpakken.

Als u nog meer details heeft of als er iets is dat wij kunnen doen om de situatie te herstellen, neem dan rechtstreeks contact op met ons Klantenserviceteam. We staan klaar om te helpen en zouden het op prijs stellen om uw zorgen op te lossen.

Nogmaals bedankt voor uw feedback. We hopen uw vertrouwen in ons te herstellen en u in de toekomst de kwalitatieve ervaring te bieden die u verdient.

- DESENIO

Desenio.nl からの回答

2026年3月9日 に更新

Dear Customer,

We wanted to take a moment to sincerely thank you for your recent feedback.

Your input is incredibly valuable to us, as it plays a key role in helping us improve and better understand how we can meet the needs of our customers. We always strive to enhance our products and services, and your feedback allows us to do just that.

Should you have any further questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to our Customer Service team. We are always here to help and ensure that your experience with us is nothing short of excellent.

Once again, thank you for your time and insight — we truly appreciate it!

DESENIO

Desenio.nl からの回答

2026年2月23日

Beste Ilse,

Hartelijk dank voor je mooie review! 💛

We zijn blij dat je blij bent met onze collecties en dat ze een leuke toevoeging aan je woning zijn.

Veel plezier ermee en we hopen je snel weer bij ons te zien!

Hartelijke groet,
Het Desenio Team

Desenio.nl からの回答

2026年2月5日

Hi Jade,

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations.

We understand how disappointing it can be when a product looks different in person than anticipated, and we regret any frustration this has caused. Your comments have been forwarded to our customer care team, who will reach out to you directly to review your case in more detail and see how we can best assist you.

Thank you again for bringing this to our attention.

Kind regards,
Desenio Team

Desenio.nl からの回答

2026年1月30日 に更新

Hi Gladys,

Thank you for your message. We’re sorry to hear about your frustration and for any inconvenience caused.

We would like to clarify that the delivery time of 2–5 business days stated on our website is indicative only. As clearly outlined in our Terms and Conditions, our company is obligated to deliver the goods within 30 days from the order confirmation date. This information is publicly available and can be found on our website.

According to our records, the parcel was returned to us as undeliverable after multiple delivery attempts. As the shipment was not collected, this situation is not considered a standard return, as the delivery process was initiated and completed on our side.

As the products were made to order, a 50% deduction was applied to cover production and handling costs. In line with our Terms and Conditions, customers are required to accept delivery of their order. If a parcel is not collected or is refused, a non-collection fee is applied.

We apologize for the complications this situation may have caused. However, in this case, the applied charges are in accordance with our stated policies.

Thank you for your understanding.

DESENIO