Designerclan ロゎ
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Designerclan レビュヌ 

98
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TrustScore 5段階評䟡の4

3.9

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I’ve had good service from DC. Got a storm island large zip jumper. Great condition and was verified authentic. It was abit tight so I went back for an exchange. They didn’t make it difficult although... もっず芋る

5぀星のうち4の評䟡

Jumper is top tier all real and legit as you can check with the QR code really happy with the quality to say it's second hand Will definitely be returning! Delivery took longer than it should do... もっず芋る

5぀星のうち5の評䟡

Out of the two items I ordered one was up to standard. However the second item was not . It was not properly laundered and had I big oil stain on it . I got in touch with the team at Designer Clan and... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

Happy to edit previous review After an extensive wait, which now may be down to Royal Mail, I’m happy to say that the jumper has finally arrived, seems the quality it was rated an happily authe... もっず芋る

䌁業が回答したした

䌁業情報

圓該䌁業による蚘述

Pre-loved designer without the price tag

連絡先

3.9

ほが満足

TrustScore 5段階評䟡の4

98件のレビュヌ

5぀星
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顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 94に回答しおいたす

通垞1カ月以䞊経っおから回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.9

すべおのレビュヌ

(98)

過去12か月のレビュヌ数: 71件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Great service

After receiving my order I was really disappointed in the item I received.
But utmost respect to Matty for resolving the issue swiftly so all parties are happy. Once again thanks Matty

2025幎8月20日
5぀星のうち5の評䟡

Exactly as described

Exactly as described. Dispatch was a little delayed but here within a week so all good.
Shirt was perfect and Verified as genuine (I checked myself using the QR code on stone Island site)

2025幎8月12日
自発的なレビュヌ
5぀星のうち1の評䟡

Stains on jumper

Stains on jumper

2025幎8月11日
Designerclan ロゎ

Designerclan からの回答

Hi Selena,

We’re sorry to hear about this — we saw that you’d contacted us to say the jumper was too small, so we arranged a replacement in the next size up for you right away.

We always aim to make sure every customer is happy with their order, and we did everything possible to get things sorted quickly. Please don’t hesitate to reach out if there’s anything else we can help with.

Designer Clan

5぀星のうち1の評䟡

Shocking service!

Shocking service!
Lied repeatedly regarding dispatch date. Sent two polo shirts listed as 10/10 condition, one was 5/10 at best and the other wasn't even a 1/10!
It's sellers such as these who give the legit second-hand traders a bad name....AVOID!

Edited to add: literally, within minutes of this review going live I received an email from designerclan.com asking me to amend it in return for "a solution that works for you". I'll leave you, the reader, to decide why I wasn't asked that question sooner.

In response to the reply:

I placed my original order on Thursday evening. Your website states that if an order is placed before 11am on Friday it would dispatched that day, that didn't happen.

I sent an email on 26/07 asking if my order had been dispatched , it hadn't been. You stated it would be dispatched on 28/07; it wasn't. I sent a second email on the 28/07 to which you responded the following day telling me it would be dispatched that same day; it wasn't. The parcel was actually dispatched on 30/07 and received by the post office at 17:45, so effectively the 31/07.

You lied repeatedly!

You refunded me £10 for a polo that's a 5/10 at the absolute best that you advertised as a 10/10, not to mention it was supposed to be navy/dark blue not black! The order already contained a black polo, why the hell would I want two?!

You expect me to trust you by asking me to return a blue polo, that is in absolutely disgusting condition, before sending a refund?! Only someone certified as clinically insane would believe you by this point.

You are a disgrace to the second-hand trade.

2025幎8月4日
自発的なレビュヌ
Designerclan ロゎ

Designerclan からの回答

Hi Danny,

We’re sorry to hear you were disappointed. We take pride in clearly listing item condition and dispatch times, and always aim to resolve any issues fairly.

In your case, we offered a full refund with free return for the item you were unhappy with, and also issued a partial refund for the second item — as requested.

We were fully willing to sort this out, but understand you’ve chosen not to proceed with the resolution.

We treat all customers with respect and fairness, and continue to stand by our offer to resolve this if you change your mind.

Designer Clan

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