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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I wouldn't even give it one star, I ordered a necklace on the 25th July, got confirmation of order told it would be shipped in 3-5 working days but expect 19 days for delivery, I've had nothing so I s... もっと見る

5つ星のうち1の評価

They don’t even deserve the one star I had to give to write this review please don’t waste your money. I ordered on the 30th July received a confirmation e.mail saying my order would be dispatched wi... もっと見る

5つ星のうち1の評価

Placed an order on 29th July. Received the order confirmation email then nothing. I've emailed and submitted the enquiry form off their website quoting my order number, for an update. Had no correspo... もっと見る

5つ星のうち5の評価

All complaints about delivery times, you do know they are sent from China hence why its so cheap, for the sake of 10-20 pounds for a lovely engraved piece of jewelry why would u even moan, cost me 7.... もっと見る

企業情報

  1. コスチュームジュエリー店

当該企業による記述

Premium fashion jewellery store. Discover our unique collection of necklaces, bracelets, rings, customized name pendants and many other jewellery...


連絡先

2.0

期待以下

TrustScore 5段階評価の2

240件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

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2.0

すべてのレビュー

(240)

過去12か月のレビュー数: 34件

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5つ星のうち5の評価

Happy customer

Very happy with my purchase. Fast & efficient delivery and came beautifully wrapped. 👌🏻😊❤️

2024年12月13日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Hi Aisling,

Thank you for sharing your positive experience! We're delighted to hear that you loved your purchase and appreciated the fast delivery and beautiful packaging. Your kind words mean a lot to us. 😊❤️

Best regards,
Patricia Martin

5つ星のうち1の評価

I wouldn’t recommend - avoid

I wouldn’t recommend, no confirmation after placing my order and I’ve emailed 3 times and no response, when I put my order number into tracking it says it’s not been shipped or my emails wrong. It’s been 3 weeks since I placed my order. Not impressed at all!

2024年12月16日
自発的なレビュー
5つ星のうち1の評価

HORRIBLE COMPANY

Avoid like the plague . Terrible company . They give you a time for when your parcel will arrive . It spent more time vacation in mainland China than being delivered . After waiting too long I said don’t want it so don’t deliver . Then it arrives . I mail again and say don’t want it and collect it’s. After 5 emails being ignored they get back and say “why you not wanting it as it’s not faulty” I explained again I cancelled and it took 3 weeks over the due date and to collect and refund . Back to being ignored again . DONT USE . They don’t care about anything but money .

2024年11月24日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Thank you for sharing your feedback, Derek. We deeply regret the experience you’ve had and understand your frustration regarding the delay in delivery and subsequent communication issues.

As a company that specializes in personalized items, our policies on cancellations and returns are clearly outlined, particularly for custom-made products. While we strive to meet all estimated delivery timelines, unexpected delays can sometimes occur due to circumstances beyond our control, such as international shipping and customs processes.

We acknowledge that our initial responses may not have fully addressed your concerns in a timely manner, and for that, we sincerely apologize. However, we have actively engaged with you regarding this matter and offered options in line with our policies, including a return and partial refund process.

Your feedback is valuable to us, and we will use this as an opportunity to improve our service. If you wish to proceed with a return or need further assistance, please don't hesitate to contact our support team directly at support@diamofy.com.

Best regards,

5つ星のうち1の評価

Necklace

I ordered the necklace on 24th November and shipping should have been 6 days and still not received the item. Sent several emails with no reply. After tracking the item it said it has been trying to deliver but no one in, which is a complete lie as I was in all day on the said date. Just tracked again and saying back at the delivery hub as problem with address, how can this be if they "tried" to deliver a couple of days before?!... don't believe this is a true site and is fake, they clearly take your money and then no commination. I am trying to get a refund but I doubt i will get anywhere with this. Please be careful before purchasing from this site.

EDITED
parcel was delivered on this day,

2024年10月24日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Hi Sonia,

Thank you for reaching out and sharing your concerns. I’ve reviewed your order and the tracking history shows that the parcel was successfully delivered to the specified address on December 12th, with a proof of delivery and GPS confirmation provided by the courier!

If you are unable to locate the package, I kindly ask you to check with neighbors or other household members who may have received it on your behalf. Sometimes parcels can be placed in a secure location nearby.

If the package remains missing after these checks, please let us know, and we will work with the courier to investigate further. Rest assured, we’re here to help resolve this matter for you.

Thank you for your patience and understanding.

Best regards,
Diamofy

5つ星のうち1の評価

Terrible service

Terrible service, waiting over two months now. No response to my email. Tracking number they gave was fake. I think this is a scam website. Do not buy

2024年12月11日
自発的なレビュー
5つ星のうち1の評価

Not Received Yet

My order was placed on 29th October. As of today 29th November I still haven't received it. When I placed the order shipping was stated as being up to 14 days.

Edit - Thank you for your reply. You are correct. The necklace was delivered coincidentally on the date I wrote my review and is lovely. It is a shame you promised delivery times and couldn't stick to them As mentioned in other reviews, your customer service leaves a lot to be desired. It took you 8 days to reply to one of my emails but you were very quick to entertain a poor review which could have been avoided altogether.

2024年10月29日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Dear Jodie,

Thank you for your feedback. We sincerely apologize for any inconvenience caused regarding your order's delivery timeline.

According to the tracking history, your order has been marked as delivered on November 29th, 2024 by Spean Bridge SPDO. If you haven't received it, we kindly ask you to check with other household members or neighbors who might have taken the package on your behalf. Additionally, please verify the delivery area to ensure the parcel wasn’t misplaced.

Proof of delivery : https://i.ibb.co/8MbTd1g/Screenshot-2024-11-30-at-12-32-11.png

If you're still unable to locate it, please contact our support team at support@diamofy.com so we can investigate further with the carrier and resolve this for you.

Your satisfaction is our priority, and we truly appreciate your understanding.

Best regards,

5つ星のうち1の評価

I'm giving 1 because you can give 0…

I'm giving 1 because you can give 0 took my money no jewellery has to be at least a year or more emailed that many times tried to get in touch many times nobody let's you know what's going got no reference number nothing DO NOT BUY FROM THIS COMPANY.......

2023年11月24日
自発的なレビュー
5つ星のうち1の評価

Commande passée le 29/10/2024 d'un…

Commande passée le 29/10/2024 d'un collier. Paiement par carte validé et collier jamais reçu. Deux mails envoyés au service client. Une réponse au premier me disant que le colis était en transit et le dernier sera resté sans réponse. Je déconseille vivement ce site !

2024年10月29日
自発的なレビュー
5つ星のうち1の評価

Delayed Order, No Refund, and Poor Communication

I placed an order for a three-layer chain and was informed it would take 4-8 days for delivery. After 8 days, I reached out to the company and was told it would arrive within 3 business days. It has now been two days past the new delivery date, and I still haven’t received my order. I requested a refund, but the company has not responded to my messages. This lack of communication is making me question the legitimacy of the company.

2024年10月30日
自発的なレビュー
5つ星のうち3の評価

No communication

Placed the order almost a month ago and never got any updates
When i contacted them they apologized that they Didn't receive my order because of unsuccessful payment
While the payment was made with no issues and already showing in my bank statement which i sent them
But never got any response from them
Not sure if its fraud or they have the worst service ever.
UPDATE/
After this review the customer service reached out to me professionally and solved the issue
I received the item its as expected and i love it really good quality
I wish they work on improving their customer service otherwise it's deserves more than 3 stars.

2024年10月4日
自発的なレビュー
Diamofy ロゴ

Diamofy からの回答

Hi Hamsa,

Thank you for taking the time to share your experience with us. We apologize for the delay in processing your order. The issue occurred due to a payment delay on PayPal’s end, and it didn't appear in our system until we reached out to PayPal to resolve it.

We’re glad to hear that you’re pleased with the quality of your item, and we truly appreciate your patience throughout this process. Your feedback helps us identify and address areas for improvement, and we're committed to providing a smoother experience in the future.

Thank you for giving us the chance to make things right, and we look forward to serving you again.

Best regards,

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