I wouldn't even give it one star, I ordered a necklace on the 25th July, got confirmation of order told it would be shipped in 3-5 working days but expect 19 days for delivery, I've had nothing so I s... もっと見る
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レビュアーのコメントを見てみましょう
They don’t even deserve the one star I had to give to write this review please don’t waste your money. I ordered on the 30th July received a confirmation e.mail saying my order would be dispatched wi... もっと見る
Placed an order on 29th July. Received the order confirmation email then nothing. I've emailed and submitted the enquiry form off their website quoting my order number, for an update. Had no correspo... もっと見る
All complaints about delivery times, you do know they are sent from China hence why its so cheap, for the sake of 10-20 pounds for a lovely engraved piece of jewelry why would u even moan, cost me 7.... もっと見る
企業情報
当該企業による記述
Premium fashion jewellery store. Discover our unique collection of necklaces, bracelets, rings, customized name pendants and many other jewellery...
連絡先
30 N Gould St Ste R, Sheridan, 82801, Wyoming, 米国
- +1 307 217 8059
- support@diamofy.com
- diamofy.com
2.0
期待以下
240件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It was as good as expected and very…
It was as good as expected and very well done
2024年10月11日
自発的なレビュー
Bellissimo oggetto!!
Bellissimo oggetto!!
Molto ben fatto e fedele alla descrizione.
Spedizione non troppo veloce, ma il rapporto qualità prezzo compensa di gran lunga!!
Consigliatissimo!!
2024年9月9日
自発的なレビュー
Diamofy からの回答
Ciao Elisa,
Grazie mille per la tua recensione! Siamo felici che l'oggetto ti piaccia e che sia all'altezza delle tue aspettative. Ci scusiamo se la spedizione non è stata molto veloce, ma siamo contenti che la qualità del prodotto ti abbia soddisfatto.
Grazie ancora per la tua raccomandazione! 😊
Un caro saluto,
Il team Diamofy
The necklace was really a great buy
The necklace was really a great buy, my wife and friends love it.
2024年9月1日
自発的なレビュー
Diamofy からの回答
Thank you so much for your review! It's fantastic to hear that the necklace was a hit with your wife and friends.
We're delighted that you're pleased with your purchase!
Replacement order
I received the order this time.
Because I didn't receive it first time, they sent me a replacement order.
Thanks for your great job, it's so beautiful.
2024年8月31日
自発的なレビュー
Diamofy からの回答
Thank you for your kind words! We're so glad to hear that the replacement order arrived safely and that you love your new piece.
Your satisfaction means the world to us, and we're happy we could make things right.
Enjoy your beautiful necklace! 🌟
Lovely necklace
The product a while to come, but it was worth the wait, very good
2024年8月15日
自発的なレビュー
Diamofy からの回答
Thank you for your kind review!
We're thrilled you find the necklace lovely and worth the wait.
As each piece is handmade with care, it can take a bit longer to create and deliver, but we're delighted you're satisfied with the result.
We appreciate your patience and are glad you're enjoying your Diamofy necklace!
Special
I love them ,exactly as shown on those ads , it is special to me because it has all my kids name on it,hold a special place in my heart since they live far away from me
2024年8月1日
自発的なレビュー
Diamofy からの回答
Thank you for your heartwarming review!
It means the world to us that we could create something so meaningful for you. We're also glad to hear the jewelry matched our ads perfectly.
Thank you for choosing Diamofy!
I ordered the necklace & it arrived…
I ordered the necklace & it arrived within 2 weeks. It hasn't tarnished & I love wearing it.
2023年10月11日
自発的なレビュー
Diamofy からの回答
Thank you for your great feedback! We're delighted your necklace arrived quickly and that you love wearing it. It's wonderful to hear it's maintaining its quality.
We appreciate you choosing Diamofy!
Lovely product
Lovely product. Delivery took longer than expected. But a gift that was really well liked and appreciated.
2024年7月18日
自発的なレビュー
Diamofy からの回答
Thank you for your review! We're delighted that the product was lovely and well-appreciated as a gift.
As each piece is handmade, delivery can take a bit longer, but we're glad the wait was worth it. We appreciate your patience and are thrilled the gift was a success.
Thank you for choosing Diamofy!
Diamofy からの回答
Thank you for your lovely review!
It brings us such joy to know you love your Diamofy piece.
We're grateful for your support and hope you continue to cherish your jewelry!
Anj From New Zealand
Though it is mentioned on your website that it may take 4-19 days for shipping. I became a little anxious after 16 days I still haven't received the product so I sent an email to query about my order. It took customer service 8 days to respond, I feel like this is too long so I guess it could be better and prompt. In regards to shipping period just my suggestion maybe you can specify how long for example for Asia is between such days, Europe, US so on and so forth. I ordered online from New Zealand so it took 16 days, my experience is actually not too bad at all.😊
2024年7月10日
自発的なレビュー
Diamofy からの回答
Thank you for your detailed feedback, Anj We're glad your overall experience was positive.
We appreciate your suggestions about improving our shipping information and customer service response times. We'll work on providing more specific shipping estimates for different regions. We're sorry for the delay in responding to your email and will strive to improve our response times.
Thank you for choosing Diamofy and for helping us enhance our service!
My 2nd order was incorrect and to date…
My 2nd order was incorrect and to date no one has contacted me. I have sent 2 communications and both phone numbers don’t work. On my second order one name is missing and the one name is not the name I provided. I would like this to please be rectified. Please advise where to return the current necklace and when you can send me the correct one.
2024年5月31日
自発的なレビュー
Appalling customer service
Appalling customer service!
I got my daughter a personalised necklace for her 30th birthday and it broke the same day that I gave it her, she has attempted to contact the company by Facebook and not got anywhere I have sent multiple emails with no response this shouldn't break within the same day of my daughter wearing this.
I will not order from here AGAIN
Get your customer service side sorted out absolutely shocking!!!
2024年6月18日
自発的なレビュー
received my parcel the other week yes…
received my parcel the other week yes very pleased with it the only downside was I had to email your company because you didn't give an update of where my parcel was and as I explained in the emails my sister's birthday thank god it arrived in time
2024年6月14日
自発的なレビュー
The Worst!!!!!!!
This company should not be operating....promising refunds after months of chasing them olonly to be ignored!!!!! Shameful company. Do not buy anything from them. They won't reply to emails when it comes to asking for a refund but will quickly reply to a bad review post online. With lies too might I add. They haven't resolved my issue, they haven't sent a replacement and they certainly haven't refunded me..... All Lies.... Stay clear of this company guys.... honestly. Rebecca maybe you should reply to customers emails and not just bad reviews, that would be a start at least.
2024年3月15日
自発的なレビュー
Diamofy からの回答
We take your feedback seriously and are concerned to hear about your reported experience. After thoroughly reviewing our records, we have confirmed that all your emails were responded to promptly!!!!!
It appears there may have been a misunderstanding or a breakdown in communication. We are committed to transparency and resolving customer issues effectively.
Please contact us directly at support@diamofy.com to discuss this matter further and ensure a satisfactory resolution. Your satisfaction is paramount, and we are dedicated to rectifying this situation.
Rebecca
Placed my order on the 21st May
Placed my order on the 21st May, still not received as of today, 4th of June. No response to emails. Very poor customer service.
2024年6月4日
自発的なレビュー
Refund my money - NO PRODUCT RECEIVED
I wanted to bring to your attention an ongoing issue I have been experiencing with a recent order I placed. I purchased a necklace and bracelet from both customized with four names each. Unfortunately, I have yet to receive either of the items.
I have been in contact with the company since early April regarding the missing items. Despite their assurance that the order was delivered, they provided me with tracking information indicating that the package was sent to Louisburg, NC, instead of my address here in Zebulon, NC. I have repeatedly explained this discrepancy to them, but they have been unhelpful in resolving the situation.
2024年4月8日
自発的なレビュー
Great fit lovly bracelet…
So happy with bracelet .my first grandchildrens names on bracelet ...fits nice and comfortable thank you
2024年5月1日
自発的なレビュー
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