Dior レビュー 

After receiving my order and realising 1 item was missing I contacted them, for them to do an investigation they come back to me to say DPD said they delivered and they replied I quote "will absolutely not be refunding or replacing the missing item" I'm not sure how DPD would know if I had received all my items which was packed and why they went to them for the missing item as it was packed by DIOR not DPD. Would not order online again.

I liked Dior from a young age and became a huge fan in my 20s. When Dior announced their loyalty program, I hardly remember buying anything from another brand since. So I became a platinum member very quickly. And here was my mistake. I got the impression that Dior is so committed to its promises and being a customer-oriented company. The first promise was that as soon as you change your status (there are 3 levels to platinum), Dior will send you a gift, and on your BD you will receive a special BD gift, etc... Guess what? I went platinum in March, my BD in August and now it's December and the only thing I got in all that time today from them is tiny two candles (a BD gift) even though it was a notebook in their email ...and that's all... ha ha... anyway...The point is Dior does not keep their promises, and the attitude towards customers is so obscene that it is like they say get our pittance and **** *** ("you can go"). Not what you expect from a company like this... there are many other companies on the market that at least don't promise what they can't deliver

I didn’t read the reviews as it was dior!
I received my parcel and it was empty! Called customer services who said it will take a week to investigate! Reading the reviews now it’s clear they have no intention of sorting the issue.
Bitterly disappointed

**update**
Dior refused to accept my complaint.
After proving to my credit card company that the weight of the box that left the facility was the same weight as inbox I received I got a full refund.

I should have read the comments before ordering anything online at Dior. All the 1-star reviews below seem valid and here's my experience. It's an epic fail. I have never experienced anything similar before for online shopping, and, with such a prestigious brand.

I ordered an Dior eye cream online and I got the delivery the next day. When I opened the parcel there was no product inside, except the 2 free gift samples. I immediately called the customer hotline and I was advised to send the pictures via email which I did instantly. After 7 days there was an email replied saying they have investigated the case and checked the scanned code, DPD etc but they confirmed the parcel was delivered to my address and no refund can be made. I was shocked. I told them yes I received the parcel but THERE WAS NOTHING INSIDE and this is the fact!!! I am still in the midst of negotiating with them but I think no way I can get my refund back after reading the reviews here. This is truly disappointing and you have upset so many loyal customers and you seem don't care.

Avoid at all cost.

Loved the lipsticks I bought. Makes me feel beautiful and confident at important events.

But this is like a status quo. You’re paying for the name more than anything else. I guess its the psychology of their marketing that made me buy it. I wouldnt buy again to be honest, especially since Ive tried their whole collection. The quality and formula can be recreated in other brands like elf and nyx.

That was my worst experience shopping online.
Customer care and service weirdly bad.
Never mind.
Never again.

Shocking experience. I received a Dior ring for christmas last year, within a few months the ring had rusted and diamonds fallen out, awful quality. I returned the ring to Dior almost 2 months ago now - still yet to receive a refund. They claim that there is an IT issue on their side - yet no one is responding to my emails for an update!! To say they are a high end brand the quality of their customer service and products is abysmal! Unless you can be 100% certain your product will be of good quality I would strongly recommend not ordering through this brand, easier to get a refund and customer service off Shein!

Shocking service from a high end brand, I still can’t believe how poor their customer service is. I ordered a pair of earrings and a Pearl fell out. Initially they dealt with my query well and offered an exchange or refund. It was all downhill from there. I advised the exchange would need to be sent to an alternative address as I had moved. From the outset I made them aware but it only became a problem afterwards. They still sent the replacement to my old address despite numerous phone calls and emails explaining the situation. Long story short, I didn’t get an exchange even after three months. On the fifth month I finally got a refund. I’d sent multiple emails, called customer services and was promised updates, call backs which never transpired. Out of principle I will not be purchasing anything more from Dior. Other high end brands have excellent customer service not to mention high street brands who would rate far higher. They expected me to repurchase the item at the newer price which had increased. They wouldn’t honour the price at which I’d originally purchased the item even though if they exchanged it, I would not have incurred any additional costs. Don’t bother complaining as it doesn’t get you anywhere. Purchase elsewhere!

Name brands are now made in China. If you don't believe me, look it up. Name brands charge 1000 x more just because of their name. But they pay practically nothing for their products. No wonder why people buy knock offs, or are they really knock offs? Easy... China makes their products, so they have name brand ready made material ready to produce more... Dior will get the product at cost (for materials) and sell it for 1000 x more.... But China will sell it at cost (for materials) at cost. Does this mean is knock off??? Not so much! Name brand websites are known to have very bad customer service and no returns. WHAAAT???

Purchased £560 Dway slides, wore them 3 times on holiday and the wooden sole chipped/scuffed leaving a chipped away piece of wood that has also affected the leather above it. Contacted Dior and they have said they’re unable to repair them as the damage is due to ‘daily wear and tear’. The care card advises you not to wear them for 2 consecutive days, so I didn’t - can’t see how it can be daily wear and tear only wearing them every other day 3 times? Disgusting service, the shoes are obviously poorly made and the customer service poorly managed. A repair or replacement should be issued

Bought a ring as a gift, within minutes of wearing it her finger went green. Looked like a cheap ring you’d get from a flee market. Has taken over 6 weeks to request the return forms for a refund, at least 10 days goes by with each customer service interaction. Absolutely awful company. Will never buy from again.

DO NOT PURCHASE FROM DIOR!
They are a joke, unable to return an item for refund as UPS keep sending it back to me as DIORS paperwork is not sufficent. BEWARE, you will be stuck with goods.

Phoned to enquire about a £2500 saddle bag. Was advised there was no availability in Manchester, but I could visit their store in London. What happened to ‘We will get one into our Manchester store for you to view / purchase’. May be a premium brand, but Dior do not offer a premium service.

Be careful ordering from @Dior online…I ordered a bag that arrived to me in used condition. I presume it was a previous return. I sent it back. @Dior refused my return stating that the bag had been used 🙈…. Now I’m left with the bag and no refund…
@Dior ripped me off!

Amazing company, love their products!

You would expect with the price band that Dior is in they who have excellent customer service standards. Unfortunately this isn't the case. They have to be the worst company I have dealt with.
Their website states next day delivery, this is not the case as on 2 occasions where i have ordered early morning and no products the next working day. My latest order is yet to arrive, even though DPD claim to have left it outside my house. They took a picture of my CLOSED door with a box on the floor. When I went to said door 4hrs later there was no parcel there. I am now out of pocket and have spent numerous hours trying to contact someone in Dior. SHOCKING

I've been buying Higher eau de toillete for about 15 years, but the last time I bought it the scent had completely changed and was much weaker. After a couple of back and forth emails with them, they agreed to refund me and sent a dodgy photocopied form over, but when I pointed out I had three, not one, to refund and there was no confirmation on how I'd receive the money, they've gone completely silent on me.

6 emails and more than an hour on hold on the phone, and still nothing, so they really don't care about their customers. Even those who've been spent thousands of pounds with them over the years.

Absolutely awful experience.
Ordered a Lady Dior Handbag online directly from Dior. It came “used” by someone else and another person’s initial on it. Called Dior straight away and was assured they will send new one as soon as I return this bag.
Package send back the same day.
It took long weeks, of constant calls.
Every time we called, someone else said they are dealing with it and it can take a long time as head office has to authorise it. When the new bag was finally sent by them by Standard delivery, it got lost by UPS!!!
Despite ups admitting they lost the parcel, Dior would not refund the money or send another bag. It look again long weeks for them to deal with it!
And yes as someone says in previous reviews, they block your number if you call and complain. Simply block, you can’t get through from your phone!
It took months to finally recover my money!
Disgusting company! Completely not trained staff, lack of customer service and basic procedures!

I don’t know what to do guys, I ordered Dior Amber nuit perfume, from Dior and they said it has been delivered. I didn’t get any confirmation for delivery! On the expected date of delivery, I waited all day! I called customer service to know if they will deliver that day! She said she can’t provide me with this information’ who deliver a perfume of 315 pounds without delivery confirmation message or call’ they said they will lunch an investigation, but no mail or message to show an investigation is been logged, they can’t provide me with a time frame of investigation! Please can I sue for emotional distress!! Because I am worried and Stressed over it! The customer care is non existent! Please help me! I am at a low point in life and I thought the perfume was going to cheer me up! It is more stress and sadness for me!!

Absolutely Awful- I ordered Le petit theatre 29 th January, it arrived completely damaged- I sent back to get a replacement… the replacement was more damaged than the original. I have now been waiting weeks to have my money refunded. All emails have been ignored. I will go back to CHANEL. Customer service is non existent really poor, think before you buy at Dior.