After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... もっと見る
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... もっと見る
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... もっと見る
企業が回答しました
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
連絡先
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, 英国
- 0345 3030336
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Great customer service
Friendly team from drivers to customer service..thank you for the smooth transaction!

DLG Auto Services - Barnsley からの回答
Tremendous service
Great service and communication
Great service and communication
Staff friendly and helpful
Kept me informed
Kept me informed throughout the process, repairs done seemlessly and my car was valeted before returning.
Excellent in every way .
Excellent in every way .. picked up on time ..did the job and delivered back on time Perfect. Thank you
Car Repair
This company was very efficient from first contacting to arrange my car repair, they gave time slots to pick up and return my car and kept me informed at every stage, very professional
Car repair
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire about how long the repair would take they could not tell me, not even an approximation. The repair took 2 weeks to complete which was essentially a paint job as no parts were needed. The repair was done to a good standard, however, they didn’t mask the wheel arch properly so paint is evident which makes it obvious a repair has been done.

DLG Auto Services - Barnsley からの回答
4weeks to replace a lost key
4weeks to replace a lost key, didn’t keep us up to date with any information,had to keep ringing them to find out what was happening

DLG Auto Services - Barnsley からの回答
Great service from picking up my car to…
Great service from picking up my car to returning it tha standard of service was exceptional
Excellent workmanship but room for improvement re customer care.
Had to chase them up a few times, took a week to send receipt, and still awaiting repair report. Friendly polite staff and excellent repair, although QC a bit off.

DLG Auto Services - Barnsley からの回答
Apart from waiting 6 months for parts…
Apart from waiting 6 months for parts to be delivered, which is not your fault, I know, the repair has been well carried out, with the car being restored to almost new condition.
An excellent and first class service
An excellent service.
They gave us an estimate when the car would be ready and it was as estimated. The car was picked up on time and dropped off on time. If we had any questions, they answered them effectively and the staff were friendly and helpful. The work on the car was immaculate.
Great communication from the start of…
Great communication from the start of my experience kept me informed about my vehicle's progress an on its return went above and beyond to deliver it back at my specified time due to my circumstances
Fantastic service
Fantastic service. Constantly kept us updated. Repairs to a very high standard. The repairs were completed on time.
Excellent service…
A very responsive and efficient service. Kept me updated throughout the repair process.
Repair farce
It was a farce from day 1 starting from having to wait over 4 hours after the time given to collect the vehicle and no means of contacting anyone. Any time we tried to get updates someone would call back but rarely did. You had the vehicle 5 weeks and when it was returned the repair was missing a part and we had to sort the ill fitting windscreen. Someone was calling back again re the missing part but as usual we are still waiting. We had to have our mechanic sort out the collision sensor as you said you couldn’t get it to work. You couldn’t get it to work because your mechanic had forced the connection in the wrong way and broken it trying to get it to fit properly. You just seem to concentrate on asking stupid security questions about myself each time I call. Do you thing loads of people are pretending to be me to ask about the repair status of a Vito??. You are always polite when we do call but inefficient service

DLG Auto Services - Barnsley からの回答
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