After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... もっと見る
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... もっと見る
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... もっと見る
企業が回答しました
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, 英国
- 0345 3030336
4.4
優良
354件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and professional
Very friendly staff, great communication, my car was fixed in quick and professional manner, I was updated on status on regular basis.
2024年4月16日
Kept informed but took longer than…
Kept informed but took longer than expected. Very happy with the work done and the friendly service
2024年4月16日
Good service gave me good advise and…
Good service gave me good advise and did nice repairs for me
2024年4月4日
All staff really friendly and helpful
All staff really friendly and helpful. Excellent service really pleased with everything.
2024年3月26日
I did not have any problem at all
2024年3月26日
Very good service and communication
Very happy with the work done by DLG. Efficient pick up and delivery service by friendly drivers.
2024年3月26日
Good service
1 Friendly staff.
Accommodating to fit repairs around my personal commitments ( work, appointments, school run).
2 kept up to date about the repair via phone, text, email.
3 Collection of car staff were courteous and helpful.
4 No issues with the work carried out.
2024年3月12日
Champion Service
2024年3月12日
You were very reliable and prompt the…
You were very reliable and prompt the work was done to an high standard everyone was very polite and courteous would recommend your company to anyone
Thank you for everything
Clive Belfitt
2024年3月12日
Very good professional service
Friendly efficient staff. Quick professional repair service.
2024年3月12日
Repair of Wing on Skoda Yeti
The work was carried out quickly and to a very high standard , all the staff whether in the office or delivering the car were clear and efficient and friendly .All went well, as they indicated it would
2024年2月28日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
More damage during repairs than during the accident
My car went into repair for the front offside wing. This was repaired well and relatively quickly. However, when the car was returned to me, it had scratches all down the near side, from the front wing to past the rear door. It is impossible to understand how this was missed before delivery, but they took it back without complaint and said they would repair the damage. Roll on another week and I get the car back again, but still with damage visible, so back it went again. Roll on another nearly 3 weeks and after a lot of chasing I finally get my car back. On the massively plus side they were polite and courteous and never argued about liability, however, on the delivery side, this was not their finest hour!
2024年3月6日
DLG Auto Services - Barnsley からの回答
We sincerely regret the inconvenience and frustration you experienced during the repair of your vehicle. It is deeply concerning that the car was returned to you with additional scratches, and we understand your disappointment. We appreciate your patience while we worked to rectify the situation, and we are committed to ensuring that such issues do not occur in the future. Thank you for bringing this matter to our attention, as it helps us improve our processes and deliver better service to our customers.
Good efficient service excellent repair…
Good efficient service excellent repair easy to deal with polite
2024年3月6日
DLG Auto Services - Barnsley からの回答
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our staff courteous and our service good. Your feedback is greatly appreciated and will be shared with our team as a source of encouragement. We look forward to serving you again in the future.
The work was completed in a timely and…
The work was completed in a timely and efficient manner. The standard of workmanship appears high and I was particularly pleased with the friendliness and civility of the driver collecting and returning the vehicle.
2024年2月16日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。