After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... もっと見る
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... もっと見る
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... もっと見る
企業が回答しました
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, 英国
- 0345 3030336
4.4
優良
354件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Let down by online repair status…
Let down by online repair status facility. Car collected on time assessed and update on time scale for repair by phone very quickly, told 5 to 7 days. Unfortunately the online repair status facility did not reflect this at anytime giving time scale in excess of 30 days. This never changed even after a 2 phone to say repair complete and would arrange my cars return. This repair status feature actually ruined my whole experience and I’d rather you did not have it if it only gives fake news.
2024年2月16日
My car came back like new
My car came back like new - after bodywork.
Very convenient with pick up and drop off from home.
Pleasant, helpful staff.
2024年2月16日
Everything done and completed
Everything done and completed, was delayed as they were very busy. However, vehicle needs to go back in . Boot not locking.
2024年2月16日
DLG - a great Company to deal with.
The Company manages expectations very well and keeps you up to date every step of the way, from initial collection, repair updates, timelines to final delivery. They were polite and friendly on all interactions with them and it was a pleasure dealing with all contacts. The quality of the repairs was excellent and I was very pleased with the overall service.
2024年1月26日
Good job done and got car back quick
2024年1月31日
They did a brilliant job
2024年1月26日
Always kept you updated with the work…
Always kept you updated with the work being carried out on my vehicle
2024年1月26日
VW Golf Lincoln
Good communication, no issues with collection and return of vehicle. Repair completed to a good standard apart from one part of bumper that wasn’t replaced which was disappointing
2024年1月26日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Absolutely appalling service avoid!
Absolutely appalling service avoid!
Do not use their services
Terrible communication and they are not honest
2024年1月26日
DLG Auto Services - Barnsley からの回答
Hi, I'm sorry to see that you aren't happy with the service that you received. If there is anything that we can look into please contact the Barnsley site directly and they will assist.
From collecting my vehicle and repair
From collecting my vehicle and repair.
I was kept well informed on everything going on.
Very happy with the repair.
Highly recommend.
2024年1月26日
Excellent and fast.
2024年1月26日
General efficiency and quality of work…
General efficiency and quality of work were excellent
2023年12月19日
Just perfect.
They always kept me informed through the whole process and the job they did was exceptional.
2024年1月17日
Very efficient and helpful
Very efficient and helpful, they picked up and delivered my car to my place of work
2023年12月4日
Car arrived with fault parking sensor
Car arrived with fault parking sensor, was not checked, bumper replaced but side trim been damaged but not changed had to go back.
2023年12月27日
DLG Auto Services - Barnsley からの回答
Hi, I'm sorry that we didn't get it right first time for you, if there is anything outstanding please contact us directly.
Great service
My car was collected in 2 days and returned 4 days later like brand new fantastic work and a lot quicker than I expected.
2023年12月19日
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