Fantastic job restoring my 'injured' Jaguar XK back to health, you'd never know it had been dented!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... もっと見る
We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... もっと見る
企業が回答しました
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... もっと見る
企業が回答しました
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
連絡先
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, 英国
- 03453030352
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
DLG feedback
All handled well, and repairs good. Though I did have some paint overspray or flecks inside of the car on seat covers. A valet of the car would have helped and push rating up.
回答に AI 支援を利用する場合があります詳細を表示
Car delivered with scratches that was not there before.
As part of the repairs a new Bumper was fitted to the rear. When DLG Auto did the QA on the fitting of the bumper, they were not happy and therefore did not released the vehicle. This honesty was great to see but added time for them to find a new bumper. Car was returned with New Bumper but there were scratches to the side panel, to which the bumper attaches, that was not there when I handed the car to DLG Auto. I advised the person who dropped the car and took photos. I also showed him the photos I took and send to them prior to collection of the vehicle for repairs and the scratches were not there. DLG never came back to me on the issue and therefore the 3 Star. Should be a 2-star but based on their transparency during the rest of the repair I gave them 3 stars.

DLG Auto Services - Basildon からの回答
DLG first class customer service carry out a great job ,they ve…
DLG carry out a great job ,they ve repaired my car twice after no fault accidents and the service is first class,great customer communication at all times 11 out 10
Incomplete job with the impact point…
Incomplete job with the impact point which was left unattended when car was returned

DLG Auto Services - Basildon からの回答
Repair
Car was damaged badly, job took a bit longer than expected due to issues beyond their control. Communication was excellent throughout car came back looking like new. Great service and work.
I was kept uptodate on the progress of…
I was kept uptodate on the progress of the repair except on the 2 occasions when the completion of had fallen behind the schedule.
The engine light is still coming up on…jM
The engine light is still coming up on the dashboard
Helpful customer service staff.
DLG autos Basildon
My recent experience using DLG auto for my recent car repair was positive. The firm did exactly what they said they would and the vehicle was returned in just a few days
The staff kept me updated and was very…
The staff kept me updated and was very quick and contactable. I did not to chase them for information and they managed to get my car fixed reasonably quickly. Everyone i spoke to was polite and helped
Car Repair …
Car was collected & delivered by a very polite & friendly person. I was kept updated every step of the way
Excellent
Excellent, car picked up efficiently, very knowledgeable pick up driver, kept well updated about repair, understanding about the urgency and returned quickly fully repaired and cleaned, very happy with the visible workmanship.
The majority - all bar one - of all the staff we spoke to, from initial contact through insurance company to return by driver were excellent, professional, understanding and helpful.
Excellent service from start to finish
Excellent service from start to finish. Very pleased with the work done. Friendly and helpful staff. Would definitely recommend.
Polite staff kept me informed whilst…
Polite staff kept me informed whilst repairing car. Car repaired to high standard.
Remarkable service from a superb…
Remarkable service from a superb company
Lauren was amazing so was the repair team
I just can’t thank you enough
Car looks amazing
Thanks
Alan.
The worst company I have ever come…
The worst company I have ever come across. Still waiting for them to finish completely fixing my car after over a month. No update nothing! Absolutely useless!

DLG Auto Services - Basildon からの回答
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