We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... もっと見る
企業が回答しました
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... もっと見る
DLG Auto Services Basildon are amazing in all areas. customer service is tops . They keep you informed all through the process of your car repairs. Very friendly, professional in everything they do.... もっと見る
企業が回答しました
企業情報
当該企業による記述
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
連絡先
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, 英国
- 03453030352
4.6
優良
282件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Incomplete job with the impact point…
Incomplete job with the impact point which was left unattended when car was returned
2025年8月19日
DLG Auto Services - Basildon からの回答
Hi there, we would really like to look into this 3 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns.
Repair
Car was damaged badly, job took a bit longer than expected due to issues beyond their control. Communication was excellent throughout car came back looking like new. Great service and work.
2025年8月5日
I was kept uptodate on the progress of…
I was kept uptodate on the progress of the repair except on the 2 occasions when the completion of had fallen behind the schedule.
2025年7月22日
The engine light is still coming up on…jM
The engine light is still coming up on the dashboard
2025年7月10日
Helpful customer service staff.
2025年7月10日
DLG autos Basildon
My recent experience using DLG auto for my recent car repair was positive. The firm did exactly what they said they would and the vehicle was returned in just a few days
2025年7月10日
The staff kept me updated and was very…
The staff kept me updated and was very quick and contactable. I did not to chase them for information and they managed to get my car fixed reasonably quickly. Everyone i spoke to was polite and helped
2025年7月10日
Car Repair …
Car was collected & delivered by a very polite & friendly person. I was kept updated every step of the way
2025年7月10日
Excellent
Excellent, car picked up efficiently, very knowledgeable pick up driver, kept well updated about repair, understanding about the urgency and returned quickly fully repaired and cleaned, very happy with the visible workmanship.
The majority - all bar one - of all the staff we spoke to, from initial contact through insurance company to return by driver were excellent, professional, understanding and helpful.
2025年7月10日
Excellent service from start to finish
Excellent service from start to finish. Very pleased with the work done. Friendly and helpful staff. Would definitely recommend.
2025年6月3日
Polite staff kept me informed whilst…
Polite staff kept me informed whilst repairing car. Car repaired to high standard.
2025年5月27日
Remarkable service from a superb…
Remarkable service from a superb company
Lauren was amazing so was the repair team
I just can’t thank you enough
Car looks amazing
Thanks
Alan.
2025年5月27日
The worst company I have ever come…
The worst company I have ever come across. Still waiting for them to finish completely fixing my car after over a month. No update nothing! Absolutely useless!
2025年3月25日
DLG Auto Services - Basildon からの回答
We understand your frustration with the delay in your car repairs. We strive to provide timely and efficient service, and we apologise that your experience has not met those expectations. We are committed to resolving this issue as quickly as possible and will reach out to you directly to discuss this further.
DLG did a great repair on my VW high up
DLG did a great repair on my VW high up. Replacing a nr side panel. They returned the car clean and on on shedule. Could not ask for more.
2025年4月22日
Five stars from me
I was very happy with my experience with DLG Auto Services, from picking up my car to dropping off.
The office kept me up to date every few days with which stage my car was at, and when it would be finished.
2025年3月18日
Good Experience
Fast, efficient, and good communications, the repairs done are invisible and they even washed it
2025年3月25日
Company 10 out of 10 in all aspects
Staff pleasant and courteous. Efficent service.
Customer relations superb.
Quick turnaround. High quality work
2025年2月28日
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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